Director, Product
15 days ago
Kirkland
Job DescriptionPosition Title: Director, Product Base Salary: $162,174 to $216,617 annually DOE Bonus: Target annual bonus Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs. At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We are delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT, so does our need for team members who can help us grow and realize our goals. We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences. We emphasize our values in all our interactions: Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention. Empowering You: We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers. Innovation and Improvement: We always look for ways to make the experiences of our customers – and each other – better. Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a corporation. Job Summary The Director, Product will define and deliver the next generation of fiber broadband and voice products that set new standards for speed, reliability, and customer satisfaction. The Director, Product will own the technology and hardware vision for our product portfolio — from concept to launch — ensuring every solution is built for scale, security, and market leadership. In partnership with network engineering, IT, and operations, you’ll turn cutting-edge broadband technologies into services that delight customers and strengthen our competitive advantage. Essential Duties and Responsibilities: The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed. • Recruit, mentor, and lead a high-performing product technology team, fostering a culture of collaboration, innovation, and accountability., • Drive the product hardware roadmap for fiber broadband services and voice alternatives, ensuring alignment with company growth goals and customer needs., • Shape long-term technology direction by identifying, evaluating, and implementing emerging broadband innovations and changes to the voice regulatory environment., • Lead the end-to-end lifecycle of technology-driven products — from discovery and design to launch, adoption, and ongoing optimization., • Collaborate with network engineering, IT, and operations to deliver scalable, high-performance solutions that exceed industry standards., • Build and manage strategic technology partnerships to accelerate innovation and improve delivery capabilities., • Negotiate and oversee vendor contracts to ensure optimal value, performance, and service quality., • Establish and track KPIs for product performance, reliability, and customer impact, using data to guide iterative improvements., • Ensure all solutions meet or exceed security, compliance, and regulatory requirements., • Performs other duties as required to support the business and evolving organization. Required Qualifications: • Bachelor's degree in engineering, computer science, or a related field., • Minimum of fifteen (15) years of overall product technology experience, including 10+ years of progressive leadership roles within product technology, ideally in telecom, broadband, or ISP environments., • Proven track record of delivering large-scale, technology-enabled products., • Strong understanding of fiber network architectures, broadband delivery platforms, voice solutions and related technologies., • Exceptional cross-functional collaboration and stakeholder management skills. Preferred Qualifications: • Master’s degree preferred. Knowledge, Skills, and Abilities: • Strategic thinker with the ability to translate vision into actionable plans., • Data-driven decision-maker with strong analytical skills., • Excellent communication and presentation abilities., • Customer-first mindset with a passion for improving user experience., • Collaborative leadership style that inspires and develops teams., • Ability to work independently and apply sound judgment and reasoning skills to a variety of situations., • Ability to multi-task and collaborate effectively with other personnel to meet deadlines., • Strong verbal and written communication, attention to detail, and organizational skills., • Ability to work within critical deadlines., • Ability to adjust to rapidly changing priorities and schedules. Work Authorization Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining the physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of the time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting. At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests. Diverse Workforce / EEO: Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status. Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening. Ziply Fiber is a drug free workplace.