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  • Guest Experience Manager
    Guest Experience Manager
    2 days ago
    $80000–$90000 yearly
    Full-time
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan Paid Vacation time • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals --- because we believe in enjoying what we serve, • Pet Insurance - because, • Growth opportunities at every level --- we invest in developing leaders from within Employee Assistance, Pay on Demand, Pet Insurance, Identity Theft Protection, and much more! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. The Guest Experience Manager is responsible for leading and evolving NAYA's end-to-end guest experience strategy across all channels --- including digital, in-store, and post-visit engagement. This role goes beyond response management to build scalable systems, insights, and processes that elevate guest satisfaction, loyalty, and brand perception. You will serve as the voice of the guest at a strategic level --- translating feedback into actionable insights, partnering cross-functionally to drive improvements, and ensuring consistency in how NAYA shows up for every guest. This is a highly visible role requiring a balance of empathy, operational awareness, analytical thinking, and leadership. How You'll Impact • Build and lead a best-in-class guest experience function that scales with NAYA's growth, • Increase guest satisfaction, retention, and brand loyalty through thoughtful engagement and recovery strategies, • Influence operational, digital, and marketing decisions through actionable guest insights, • Establish consistent, high-quality standards for guest communication across all platforms What You'll Do Guest Experience Strategy Leadership • Own and evolve NAYA's guest experience vision, standards, and communication approach, • Develop scalable processes for managing guest feedback across all channels, • Define success metrics (CSAT, response time, resolution rates, sentiment trends) and drive performance against them, • Lead initiatives that proactively enhance the guest journey, not just react to issues Guest Communication Recovery • Oversee all guest communications across email, surveys, social media, and third-party platforms, • Ensure responses are timely, empathetic, brand-aligned, and solutions-driven, • Design and implement elevated recovery strategies that turn negative experiences into loyalty-building moments, • Guide tone, voice, and messaging consistency across channels Insights Continuous Improvement • Analyze guest feedback to identify trends, root causes, and opportunities, • Translate insights into clear, actionable recommendations for Operations, Marketing, and Technology teams, • Partner cross-functionally to implement changes that improve both in-store and digital experiences, • Create reporting dashboards and regular insights summaries for leadership Cross-Functional Collaboration • Act as the central liaison between guest experience and internal teams, • Escalate and track critical issues, ensuring accountability and resolution, • Collaborate on product, menu, and operational changes based on guest feedback Systems, Tools Process Optimization • Own and optimize CRM and reputation management tools (e.g., Tattle, SOCI, Olo Engage, Yext, Salesforce, etc.), • Improve workflows, automation, and documentation practices, • Ensure all guest interactions are properly tracked, categorized, and leveraged for insights Operational Brand Alignment • Maintain deep knowledge of NAYA's menu, operations, and evolving systems, • Ensure all guest-facing communication reflects current offerings and brand standards, • Identify gaps between intended and actual guest experience What you Bring • 3+ years of experience in guest experience, customer experience, or hospitality operations (multi-unit or high-growth environment preferred), • Proven ability to move from execution to strategy --- building systems, not just managing tasks, • Exceptional communication skills (written and verbal), with a strong sense of tone and brand voice, • Experience with CRM, guest feedback, and reputation management platforms, • Strong analytical mindset with the ability to turn data into action, • High attention to detail and organizational discipline, • Experience collaborating cross-functionally and influencing without direct authority A mindset that is: • Guest-obsessed: Sees every interaction as an opportunity to build trust and loyalty, • Strategic thinker: Looks beyond individual issues to identify patterns and long-term solutions, • Empathetic communicator: Balances care with clarity in every interaction, • Operator at heart: Understands the realities of restaurant environments and designs practical solutions, • Curious and growth-driven: Continuously looks for ways to improve systems, tools, and outcomes Ownership mentality: Takes full accountability for the guest experience end-to-end

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  • Restaurant General Manager
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    Restaurant General Manager
    2 days ago
    $65000–$75000 yearly
    Full-time
    Manhattan, New York

    General Manager Sophie's Cuban Cuisine Reports to: Director of Operations / Chief Operating Officer About the Role At Sophie’s Cuban Cuisine, we’re built on culture, tradition, and hospitality. For nearly 30 years, our family-founded, woman-led brand has delivered authentic Cuban flavors with warmth, consistency, and pride. As a General Manager, you are the leader of your restaurant—responsible for driving daily operations, building a strong team culture, and delivering exceptional guest experiences. You lead from the front, set the tone on the floor, and balance hands-on execution with strategic thinking. This role is for someone who takes ownership, leads with hospitality, and is passionate about developing people and growing a business. Compensation & Perks • Salary: $65,000 – $70,000, • A meal on us, with every shift, • Opportunity to grow within a company that promotes from within, • Clear growth path to roles such as District Manager and Director of Operations Key Responsibilities Team Leadership & Development • Recruit, hire, and develop team members aligned with Sophie’s culture, • Create and manage schedules based on sales and labor targets, • Provide real-time coaching and performance feedback, • Build a strong team environment rooted in accountability and respect, • Lead a guest-first culture rooted in warmth and attentiveness, • Resolve guest concerns with professionalism and care, • Ensure consistency across all channels: in-store, takeout, delivery, and catering, • Own and manage store P&L, • Monitor labor, food cost, and operational expenses, • Manage inventory, ordering, and vendor relationships, • Maintain proper cash handling and reporting procedures Operations Excellence • Ensure all opening, mid-shift, and closing procedures are followed, • Maintain DOH compliance, cleanliness, and food safety standards, • Oversee order accuracy, food quality, and speed of service, • Lead from the floor during peak hours, • Conduct daily huddles and ongoing team communication, • Develop assistant managers and future leaders, • Make informed decisions, balancing guest experience and operations Brand Growth & Community • Represent Sophie’s Cuban within the local community, • Monitor and respond to guest reviews, • Support local marketing and promotional initiatives Qualifications • 5+ years of experience as a GM or Assistant GM in a high-volume restaurant, • Strong leadership, communication, and hospitality mindset, • Solid understanding of restaurant financials (P&L, labor, COGS), • Fluent in English (Spanish strongly preferred), • Experience with POS systems (Toast preferred), • ServSafe certified (or willing to obtain within 30 days), • Ability to lead in a fast-paced, high-volume environment Availability • Must have open availability, including nights, weekends, and some holidays Work Environment This is a hands-on leadership role. You will spend the majority of your time on the floor leading your team, supporting service, and ensuring operations run smoothly. This role requires long periods on your feet and the ability to perform in a fast-paced environment. Why Sophie’s Cuban? At Sophie’s, we treat our team like family. We believe in promoting from within, investing in our people, and building careers—not just jobs. If you’re passionate about great food, strong teams, and authentic hospitality, this is your opportunity to grow with a brand that values culture, consistency, and community. Apply today and lead one of New York’s favorite Cuban concepts.

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  • Wok Cook
    Wok Cook
    3 days ago
    $19–$22 hourly
    Full-time
    Little Caribbean, Brooklyn

    Who We Are: At Orbital Kitchens, we take pride in delivering exceptional food experiences to our customers. We seek a dedicated High-Volume Wok Chef to join our dynamic kitchen team. If you are a seasoned culinary professional with a passion for Asian cuisine and a knack for handling high-volume operations, we want to hear from you. Position Overview: As a High-Volume Wok Chef, your role is pivotal in ensuring our kitchen operates seamlessly during peak hours. You will be responsible for efficiently preparing and cooking a diverse range of Asian-inspired dishes using the art of wok cooking. Your dedication to maintaining high standards of food quality and consistency, even under the pressure of high customer demand, is crucial to our success. We encourage you to apply if you are an experienced Wok Chef who thrives in a fast-paced kitchen and can maintain exceptional food quality under high volume. Join our team and help create experiences for our customers. Key Responsibilities: Proven Experience: Demonstrate your expertise with 2-5 years of Professional Work Experience, High-Volume Cooking Experience, and experience in Asian Cuisine. Culinary Mastery: Showcase your in-depth knowledge of Wok cooking through stir-frying, deep-frying, steaming, and Asian flavor profiles. Diverse Menu Preparation: Prepare a variety of dishes, including stir-fried noodles, rice, vegetables, meats, seafood, and curries, ensuring a perfect balance of flavors and textures. Speed and Efficiency: Work quickly and efficiently under high-volume demands, maintaining high productivity without compromising food quality or safety. Cleanliness and Organization: Maintain a clean, organized work area by properly storing ingredients, utensils, and equipment. Pressure Handling: Multitask and work efficiently under pressure to ensure timely meal preparation. Quality Control: Consistently produce dishes that meet our quality standards and presentation guidelines, adjusting seasoning, temperature, and cooking times as needed. Team Collaboration: Collaborate with other kitchen staff to ensure smooth operations and timely food service. Communicate ingredient shortages or equipment issues to the shift lead or head chef. Reporting and Growth: Report all operational needs and equipment or kitchen aspects needing repair or improvement to management. Shift Availability: AM Shift: 9 am/10 am - 6 pm PM Shift: 6 pm - 3 am Orbital Kitchens is an equal-opportunity employer. We welcome all applicants and are committed to fostering an inclusive work environment. Our dedication to evolving business practices makes us a forward-thinking and innovative organization.

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  • Senior Accounting Manager
    Senior Accounting Manager
    5 days ago
    $130000–$150000 yearly
    Full-time
    Brooklyn, New York

    We started Van Leeuwen Ice Cream in a yellow truck on the streets of NYC in 2008 with a mission to make good ice cream that makes you feel good. Nowadays, people can spend so much time on what's "healthy" they don't stop to consider what's healthy. As far as we're concerned, happiness is healthiness. We strive to ensure every scoop, store and employee feels and creates one community to contribute to the overall brand. Van Leeuwen Ice Cream is seeking a Senior Accounting Manager to join its growing Finance team. Reporting to the Controller, this role will be helping to build the processes around core accounting operations while ensuring accuracy, efficiency, and consistency across all workflows. The Senior Accounting Manager will own critical components of the monthly close and key areas including revenue, COGS, A/R, A/P and general ledger activity. This is a highly hands-on role, ideal for someone who can seamlessly shift between high-level technical strategy and detailed execution in a fast paced, lean environment. This role will be based out of our Williamsburg, Brooklyn office and follow Van Leeuwen's hybrid work model and be in office three days a week. Job Responsibilities • Daily Accounting Operations, • A/P Management, • A/R Management, • Month-End Close, • Process Improvement, • Support internal controls and documentation, • Audit Support, • Cross-Functional Collaboration Job Requirements • Bachelor's degree in Accounting, Finance, or related field (CPA strongly preferred), • 5 to 8+ years of progressive accounting experience, • Strong experience with A/P, A/R, general ledger, and month-end close processes, • Hands-on experience with NetSuite or similar ERP systems, • Deep understanding of U.S. GAAP, inventory/accounting principle, multi-unit environments, • High attention to detail and strong organizational skills, • Startup DNA: comfortable with ambiguity. You don't wait for a manual; you write it, • Strong communication skills and ability to collaborate across teams, • Must be comfortable working in-store scoop shifts as needed, while adhering to DOH guidelines Compensation + Benefits $130,000 - 150,000 annual compensation depending on experience, paid weekly Eligible for annual 10% bonus • Employee Scoop Card (Enjoy Ice Cream from any of our scoop shops nationwide), • Medical, Dental + Vision Insurance with 70% Employer Contribution, • 401k with up to 4% Employer Match, • Cell Phone Reimbursement Plan, • Wellness Reimbursement Plan, • Flexible Time Off - No accrual required, • Paid Sick Time, • Paid one month sabbatical (eligible after 4 years of continued employment), • Yearly Performance Reviews Van Leeuwen Ice Cream is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. Van Leeuwen Ice Cream complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held. Salary Range $130,000---$150,000 USD Here at Van Leeuwen, Good Ice Cream Is For Everyone! As an equal opportunity employer, we strive to foster a welcoming, diverse environment for every employee and customer. We pride ourselves on the creativity that goes into our ice cream and is built in our stores (by YOU) that help us meet our missions and values.

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  • Wok Cook
    Wok Cook
    3 days ago
    $19–$22 hourly
    Full-time
    Belmont, The Bronx

    Who We Are: At Orbital Kitchens, we take pride in delivering exceptional food experiences to our customers. We seek a dedicated High-Volume Wok Chef to join our dynamic kitchen team. If you are a seasoned culinary professional with a passion for Asian cuisine and a knack for handling high-volume operations, we want to hear from you. Position Overview: As a High-Volume Wok Chef, your role is pivotal in ensuring our kitchen operates seamlessly during peak hours. You will be responsible for efficiently preparing and cooking a diverse range of Asian-inspired dishes using the art of wok cooking. Your dedication to maintaining high standards of food quality and consistency, even under the pressure of high customer demand, is crucial to our success. We encourage you to apply if you are an experienced Wok Chef who thrives in a fast-paced kitchen and can maintain exceptional food quality under high volume. Join our team and help create experiences for our customers. Key Responsibilities: Proven Experience: Demonstrate your expertise with 2-5 years of Professional Work Experience, High-Volume Cooking Experience, and experience in Asian Cuisine. Culinary Mastery: Showcase your in-depth knowledge of Wok cooking through stir-frying, deep-frying, steaming, and Asian flavor profiles. Diverse Menu Preparation: Prepare a variety of dishes, including stir-fried noodles, rice, vegetables, meats, seafood, and curries, ensuring a perfect balance of flavors and textures. Speed and Efficiency: Work quickly and efficiently under high-volume demands, maintaining high productivity without compromising food quality or safety. Cleanliness and Organization: Maintain a clean, organized work area by properly storing ingredients, utensils, and equipment. Pressure Handling: Multitask and work efficiently under pressure to ensure timely meal preparation. Quality Control: Consistently produce dishes that meet our quality standards and presentation guidelines, adjusting seasoning, temperature, and cooking times as needed. Team Collaboration: Collaborate with other kitchen staff to ensure smooth operations and timely food service. Communicate ingredient shortages or equipment issues to the shift lead or head chef. Reporting and Growth: Report all operational needs and equipment or kitchen aspects needing repair or improvement to management. Shift Availability: AM Shift: 9 am/10 am - 6 pm PM Shift: 6 pm - 3 am Orbital Kitchens is an equal-opportunity employer. We welcome all applicants and are committed to fostering an inclusive work environment. Our dedication to evolving business practices makes us a forward-thinking and innovative organization.

    Immediate start!
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  • Head of Graphic Design
    Head of Graphic Design
    2 days ago
    $110000–$140000 yearly
    Full-time
    Brooklyn, New York

    We started Van Leeuwen Ice Cream in a yellow truck on the streets of NYC in 2008 with a mission to make good ice cream that makes you feel good. Nowadays, people can spend so much time on what's "healthy" they don't stop to consider what's healthy. As far as we're concerned, happiness is healthiness. We strive to ensure every scoop, store and employee feels and creates one community to contribute to the overall brand. Van Leeuwen Ice Cream is hiring a full-time Head of Graphic Design based out of our Brooklyn office. This is a great opportunity for a highly experienced and creative individual to work closely with the founding team of Van Leeuwen Ice Cream as they embark on their next stage of accelerated growth. The ideal candidate is someone who has experience in the CPG and/or retail space, has the ability to work diligently with the marketing team as well as any third-party creative teams, and can thrive in a fast-paced environment (and loves ice cream! and now Fro-Yo!). The Head of Graphic Design contributes to the Van Leeuwen universe by shaping how the brand comes to life across every customer touchpoint. This role leads art direction across a wide range of initiatives, including packaging design, partnership activations and the continued evolution of our visual identity. You'll oversee in-store experiences end-to-end, from signage and digital menu displays to store planograms, ensuring every touch point feels cohesive and intentional. The role extends to designing and developing uniforms and merchandise that reflect the brand's personality beyond the scoop shop. You'll collaborate closely with cross-functional teams, including sales and retail, international partners and external creative partners, to conceptualize, execute and scale creative that resonates both in-store and across broader brand moments. This position requires a strong point of view, attention to detail, agility and the ability to translate the Van Leeuwen aesthetic into thoughtful, high-quality design across physical and digital environments. This role will be based out of our Williamsburg, Brooklyn office and follow Van Leeuwen's Hybrid work model and be in office at least two to three days a week. Job Responsibilities • Direct creative/artacross packaging, campaigns, retail environments, partnerships, and digital platforms, • Execute creative direction for the company across all branded materials, including print and digital collateral, • Create and oversee the development of a range of branded materials, including but not limited to Emails, Social Media, Retail Store Signage/Posters, Ads, Website, Coupons, Print Pieces, Packaging Materials, Merchandise, • Continue to evolve the visual identity of the brand, • Maintain photo asset library and identify images to be used for various platforms, • Implement feedback from leadership and partners to refine and revise work for final production, • Contribute to photoshoots on an as needed basis, in partnership with Social Media Manager and Content Creator, • Prioritize and manage multiple projects within design specifications and budget restrictions, • Manage budgets, timelines, and vendor relationships to deliver high-quality work efficiently, • Set and uphold creative standards, ensuring all outputs meet a best-in-class level of design excellence, • Perform retouching and manipulation of images as needed, • Work with a wide range of media and use graphic design software Job Requirements • Bachelor's degree in graphic arts, design, communications, or related field (Or equivalent experience), • 5 to 10 years of experience in graphic design, • Knowledge of layouts, graphic fundamentals, typography, print, and web design, • Familiarity with HTML and CSS preferred, • Knowledge of Adobe PhotoShop, Illustrator, LightRoom, Sketch, InDesign, and other graphic design software, • Deep expertise in typography, layout, color, and visual storytelling across mediums, • Strong understanding of production processes across print, digital, and environmental design, • Ability to balance creative excellence with business needs, timelines, and budgets, • Excellent eye for aesthetics, details and design trends past and present, • Photography, food styling and set design skills are a big plus, • Must be comfortable working in-store scoop shifts as needed, while adhering to DOH guidelines Compensation + Benefits $110,000 - 140,000 annual compensation depending on experience, paid weekly Eligible for annual 20% bonus • Employee Scoop Card (Enjoy Ice Cream from any of our scoop shops nationwide), • Medical, Dental + Vision Insurance with 70% Employer Contribution, • 401k with up to 4% Employer Match, • Cell Phone Reimbursement Plan, • Wellness Reimbursement Plan, • Flexible Time Off - No accrual required, • Paid Sick Time, • Yearly Performance Reviews, • Paid one month sabbatical (eligible after 4 years of continued employment) Van Leeuwen Ice Cream is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. Van Leeuwen Ice Cream complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held. Salary Range $110,000---$140,000 USD Here at Van Leeuwen, Good Ice Cream Is For Everyone! As an equal opportunity employer, we strive to foster a welcoming, diverse environment for every employee and customer. We pride ourselves on the creativity that goes into our ice cream and is built in our stores (by YOU) that help us meet our missions and values.

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  • LIVE STREAM HOST (SNEAKER AUCTIONS)
    LIVE STREAM HOST (SNEAKER AUCTIONS)
    18 days ago
    $18–$22 hourly
    Part-time
    Norwood, The Bronx

    Live Stream Host (Sneaker Auctions) Also looking for potential packers. About Us: We are a fast-growing live auction business specializing in sneakers and apparel. We host high-volume $1 start auctions on platforms like TikTok and Whatnot, selling hundreds of items per stream. RESPONSIBILITIES • Host live auctions on TikTok and Whatnot, • Engage with viewers in real time (answer questions, call out usernames, create hype), • Showcase products clearly (sizes, material, color, pricing agency e.g "these are expensive in-store, they retail for $150"), • Drive urgency and excitement for $1 start auctions., • Coordinate with team (runner + packer) during streams, • Learn product knowledge (brands like Nike, Jordan, Hoka, ON, New Balance, Adidas) Requirements: • Must be 18+, • Comfortable and confident on camera, • Strong communication and people skills, • Ability to maintain high energy for extended periods, • Sales, retail, or customer service experience preferred., • Interest in sneakers and/or fashion is a plus Compensation • Hourly pay IDEAL TRAITS • Confident and expressive on camera, • Naturally talkative and quick-thinking, • High energy (can maintain excitement for hours), • Comfortable handling pressure + fast pace, • Sales-minded (knows how to create urgency), • Thick skin (chat can be chaotic and rude sometimes) Schedule expectations: 2-5 streams per week 1-4 hours per stream Evening availability preferred (4pm-8pm) Work Environment In person Upper Bronx/Yonkers area Team based environment For the Packer aspect of this role, you will be responsible for the careful and efficient preparation and packaging of items sold during our live auctions, ensuring they are ready for shipment. Attention to detail and a commitment to quality are key.If you are a proactive team player with a passion for sales and a flair for live broadcasting, or possess excellent organizational skills for packing. Training: Paid training provided to help you succeed for both roles. To apply: Please answer the questions in the application and as a plus submit a 1-3 minute video introducing yourself and demonstrating how you would sell a product on a live stream.

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  • Street Promoter / Ambassador
    Street Promoter / Ambassador
    20 days ago
    $18 hourly
    Part-time
    Manhattan, New York

    We’re looking for an energetic and outgoing Street Promoter & Floor Coordinator to represent our store at the front entrance and help drive foot traffic inside. This role is key to creating a strong first impression while also ensuring smooth daily operations with our vendors. Key Responsibilities 1. Customer Engagement (Primary Role) Stand at or near the store entrance and actively engage passersby Invite and encourage people to come inside in a natural, on-brand way Communicate the concept: curated market featuring independent designers, artists, and small brands Maintain a friendly, high-energy presence at all times 2. Traffic Conversion Identify and approach potential customers effectively Adjust approach based on crowd, time of day, and audience Help increase in-store traffic and overall conversion 3. Vendor Coordination Check that all vendors are fully set up and open by store opening time (11am sharp) Follow up with vendors who are late or not ready Assist with basic vendor needs or escalate issues to management Ensure booths remain presentable throughout the day 4. Store Opening & Closing Support Support daily opening procedures (walkthrough, readiness check) Assist with closing coordination and ensuring vendors properly secure their booths Help maintain overall organization and flow of the space What We’re Looking For Outgoing, confident, and comfortable approaching strangers Strong communication and interpersonal skills Reliable and punctual (especially for opening shifts) Interest in fashion, retail, or creative brands is a plus Ability to represent a curated, design-forward brand (not overly aggressive salesy) Ideal Candidate Someone who can balance high-energy street engagement with professional in-store coordination — creating a welcoming, curated experience while keeping operations running smoothly.

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  • Customer Service Representative (CSR)
    Customer Service Representative (CSR)
    2 months ago
    $18–$20 hourly
    Full-time
    Manhattan, New York

    Position: Customer Service Representative Location: New York, Manhattan Are you ready to grow your career with Whizz, a leader in providing innovative transportation solutions for delivery riders? We are seeking an enthusiastic and detail-oriented Customer Service Representative to join our team and take charge of the day-to-day operations of one of our e-bike stores in New York, Union Square. In this role, you will oversee customer service, inventory tasks, and operational tasks, while ensuring that the store operates seamlessly. Your dedication will be rewarded with a competitive hourly rate of $18-$20 per hour, along with performance-based bonuses. Join Whizz today and help us make transportation solutions faster, smoother, and more innovative! Key Responsibilities: New Customers: • Help customers choose the right bike, battery, accessories, and services., • Assist with signing up for subscriptions, processing payments, and setting up accounts., • Explain bike features and make sure customers have a great first experience. Existing Customers: • Support customers with repairs, payments, and subscription questions., • Coordinate repairs with mechanics and perform minor bike adjustments when needed., • Handle invoicing, service follow-ups, and work with customer accounts., • Inspect bikes and manage fines when necessary. Operations & Store Support: • Prepare reports about sales, inventory, and store operations., • Monitor inventory levels and coordinate stock as needed., • Keep the store clean, organized, and welcoming., • Assist with opening and closing the store., • Support your team and supervisor with other tasks as needed. Requirements: • Comfortable using Microsoft Office, Google Sheets, and other common productivity tools., • Good at multitasking and staying organized in a busy environment., • Ability to connect and work well with different types of people., • Flexible to work weekdays and weekends (if necessary)., • Knowledge of additional languages (Spanish, French, or others) is a plus. Employee benefits: Training provided: We believe in empowering you to reach new heights. Paid time off: Recharge and relax with vacation, sick leave, and public holidays. 401(k) retirement plan: Invest in your future. Performance-based bonuses: Enjoy additional bonuses tied to your outstanding performance. Flexible 8-hour shifts: Balance work and life seamlessly.

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