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  • Customer Service Representative (CSR)
    Customer Service Representative (CSR)
    hace 20 días
    $18–$20 por hora
    Jornada completa
    Manhattan, New York

    Position: Customer Service Representative Location: New York, Manhattan Are you ready to grow your career with Whizz, a leader in providing innovative transportation solutions for delivery riders? We are seeking an enthusiastic and detail-oriented Customer Service Representative to join our team and take charge of the day-to-day operations of one of our e-bike stores in New York, Union Square. In this role, you will oversee customer service, inventory tasks, and operational tasks, while ensuring that the store operates seamlessly. Your dedication will be rewarded with a competitive hourly rate of $18-$20 per hour, along with performance-based bonuses. Join Whizz today and help us make transportation solutions faster, smoother, and more innovative! Key Responsibilities: New Customers: • Help customers choose the right bike, battery, accessories, and services., • Assist with signing up for subscriptions, processing payments, and setting up accounts., • Explain bike features and make sure customers have a great first experience. Existing Customers: • Support customers with repairs, payments, and subscription questions., • Coordinate repairs with mechanics and perform minor bike adjustments when needed., • Handle invoicing, service follow-ups, and work with customer accounts., • Inspect bikes and manage fines when necessary. Operations & Store Support: • Prepare reports about sales, inventory, and store operations., • Monitor inventory levels and coordinate stock as needed., • Keep the store clean, organized, and welcoming., • Assist with opening and closing the store., • Support your team and supervisor with other tasks as needed. Requirements: • Comfortable using Microsoft Office, Google Sheets, and other common productivity tools., • Good at multitasking and staying organized in a busy environment., • Ability to connect and work well with different types of people., • Flexible to work weekdays and weekends (if necessary)., • Knowledge of additional languages (Spanish, French, or others) is a plus. Employee benefits: Training provided: We believe in empowering you to reach new heights. Paid time off: Recharge and relax with vacation, sick leave, and public holidays. 401(k) retirement plan: Invest in your future. Performance-based bonuses: Enjoy additional bonuses tied to your outstanding performance. Flexible 8-hour shifts: Balance work and life seamlessly.

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  • CASHIER (within ASTORIA only)
    CASHIER (within ASTORIA only)
    hace 2 meses
    Jornada parcial
    Astoria, Queens

    Full Job Description Overview Join our dynamic retail team as a Cashier, where your energy and enthusiasm will create a positive shopping experience for every customer. In this vital role, you’ll handle transactions efficiently, assist customers with their purchases, and ensure the checkout process runs smoothly. Your friendly attitude and attention to detail will help foster customer loyalty and contribute to the vibrant atmosphere of our store. This paid position offers an exciting opportunity to develop your retail skills while delivering exceptional service in a fast-paced environment. Responsibilities Operate the point-of-sale (POS) system accurately to process sales, returns, and exchanges Greet customers warmly, providing excellent customer service through clear communication and friendly phone etiquette Manage cash handling responsibilities with precision, including counting cash, giving correct change, and balancing registers at shift end Assist customers with product demos and answer questions about merchandise to enhance their shopping experience Upsell products and promote store promotions to maximize sales opportunities Maintain merchandising standards by stocking shelves, organizing displays, and ensuring the sales floor is clean and inviting Support inventory management through stocking and merchandising tasks, ensuring products are well-presented and accessible Qualifications Previous cashiering experience in a retail or grocery store environment is preferred but not required; training will be provided Strong communication skills with the ability to interact effectively with diverse customers and team members Basic math skills for handling cash transactions accurately and performing retail math calculations Bilingual abilities are a plus to serve a broader customer base Experience with POS systems or cash registers is advantageous Demonstrated ability to multitask in a busy retail setting while maintaining attention to detail Supervising experience is beneficial for those interested in growth opportunities within the team This role is perfect for motivated individuals who thrive on providing excellent customer service, enjoy working in a lively retail environment, and are eager to learn new skills. Join us and be part of a team that values your contribution while helping customers find what they need with a smile! Pay: $17.00 - $20.00 per hour Work Location: In person

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