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Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: The New Yorker Hotel continues to thrive, attracting visitors from all over the world, including those right here in NYC. With the Jacob Javits Covention Center and Hudson Yards just minutes away, and the revitalized West Side of Manhattan becoming increasingly desirable, we’re confident that our hotel will enjoy continued success well into the future. And we invite you to experience it with us! Overview: The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency. Responsibilities: • Assist the Director of Housekeeping and Director of Front Office with managing the Front Office and Housekeeping operations;, • Provide strong lobby presence to assist front desk agents and guests, • Provide all aspects of shift coverage in both departments on a rotational basisi or as needed, • Balance the hotel room type inventory, • Ensure all areas of the lobby, Mezzanine level are functioning to Paramount standards (e.g. cleanliness, guest only in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions, elevator cleanliness and functionality, Signage standards), • Monitor and action Nor 1 upsell program, • Handle guest’s special requests and customer complaints during shift., • Perform all other front desk duties and responsibilities., • Investigate and handle complaints, disturbances, emergencies, etc. during shift, • Manage Employee Payroll, track attendance, time edits, and conduct call-arounds for OT as needed, • Coach, train, counsel hourly associates and administer discipline as needed, • Perform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports., • Prepare, copy, and distribute reports as required., • Handle special guest requests., • Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency., • Attend all hotel required meetings and trainings., • Participate in M.O.D. coverage as required., • Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees., • Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction., • Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards., • Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position., • Assist in maintaining and controlling all housekeeping equipment., • Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.)., • Ensure consistency with departmental opening and closing procedures., • Develop employee morale and ensure training of Housekeeping personnel., • Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis., • Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards., • Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis., • Conduct pre-shift meetings for room attendants and housemen., • Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies., • Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis., • Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements., • Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting., • Manage and organize large turn days (including group check-ins or check-outs)., • Monitor out-of-order, out-of-service, discrepant and show rooms., • Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc., • Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards., • Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards., • Maintain key control system for house keys., • Ensure participation within department for monthly Highgate Hotel team meeting., • Focus the Housekeeping Department on their role in contributing to the Guest Service and audit Scores., • Monitor all V.I.P.'s, special guests and requests., • Assist in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs., • Use the telephone and computer system for reporting and verifying room status., • Ensure overall guest satisfaction Qualifications:, • At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in a related field; or a 4-year degree and a minimum of 1 year of progressive experience in a related field., • Previous supervisory responsibilities, • Must be proficient in Windows, Company approved spreadsheets and word processing., • Opera cloud experience necessary, • Long hours sometimes required., • Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which include wearing nametags., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to maintain confidentiality of information., • Perform other duties as requested by manager

Insomnia Cookies is expanding and looking for strong management to join our team at the newly opening Staten Island, NY location. We are seeking a hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company, in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success! Comp & Sweet Position Perks:* Salary range: This position has a budgeted annual salary of $65,000 per year and is classified as exempt under applicable wage and hour laws.- Quarterly bonus compensation package.* $50.00 per month cellphone data plan stipend.* Excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.* 401K with contribution match.* 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.* Enrollment in our Cookie College learning/training platform.* Free cookies, awesome swag and so much more! Job Duties & Position Focus:* Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.* Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.* Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.* Manage and audit inventory to maintain proper controls.* Create and execute fun, local marketing drops.* Create and drive in-store recognition programs/contests. What we seek:* 3+ years of management/leadership experience in a restaurant or retail establishment* Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun) * Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business* An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests* A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System* Familiarity with using commercial convection ovens - a plusAbout us:Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, "sweet-easy" concept as the brand's flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What's Possible"!___

Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. Previous night audit/accounting experience

Job DescriptionDescription: Our team is looking to add an upbeat and reliable part-time Front Desk Agent/Night Auditor to manage all aspects of front desk operations and serve as a key point of contact for our guests and vendors. We are looking to fill the following shifts: Sunday 7am - 3pm, Monday 7am - 3pm and varying night audit shifts as needed. To be successful in this role, candidate must demonstrate professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment. This position may require flexible scheduling availability. Requirements: Job Requirements: • Check-in/Check-out hotel guests, • Process all payments according to established hotel requirements, • Provide information and assistance to all guests and vendors, • Prepares all necessary reports during each shift for the management team Job Qualifications: • Highly motivated team player with strong initiative and desire for achievement, • Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary, • Ability to work well in stressful situations, • Readily available and approachable for all guests while providing excellent guest service The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week. Training: Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered. Team Member Wellness Program: How We Thank You For All You Bring To The Team Rewarding Benefits Package: • Healthcare including Medical, Dental, and Vision Insurance, • HSA & FSA plans available!, • Dependent care FSA, • Identity Theft Protection Insurance Commuter benefits including transit & parking, • Pet Insurance, • PTO and Payroll Incentives for Annual Wellness Exams, • Employee Assistance Program, • Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services, • Paid Sick and Vacation Time, • Family Leave, • 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution Rewarding Hard Work: • Incentive based bonus program, • Free room nights at our hotels and employee discounts within your hotel brand, • Discounts for friends and family within your hotel brand, • Team Member recognition and bonus, • Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work, • Career Growth through our in-house training program with a path personalized to your desired goals, • Referral bonus program to ANY of our locations Equal Opportunity Employer Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.

Job Description Canopy by Hilton's culture is defined by who we are and how we interact with each other, our guests, our partners, and our neighbors. Our culture, "Positively Yours," is much more than a slogan. It's our underlying attitude, the story of who we are and how we approach everything. At the core of Canopy by Hilton’s culture is the Positive Stay Promise. An ideal Enthusiast sets the tone for creating the “Positively Yours” culture at our hotel and is committed to delivering the lifestyle experiences our guests want. The beautiful new Canopy Jersey City Arts District is looking for an exceptional candidate as its new Welcome Enthusiast. POSITION TITLE: Welcome Enthusiast/Front Desk Agent REPORTS TO: Lead Welcome Enthusiast/Director of Front Office POSITION SUMMARY: This is a part-time position, depending on business volume. Candidate must be flexible to work AM/PM & Mid-Shift. Schedules are done based on the needs of the hotel. This position would also require the ability to work the Overnight Shift/Night Audit shift. (SATURDAY and SUNDAY OVERNIGHT) Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet Canopy brand standards of quality. Offer outstanding customer service and the “Simple Pleasures” needed to give all guests the “Positive Stay” promise. The position serves as the face of the hotel – the guest’s first, and usually most frequent contact, and as such is instrumental in revenue maximization, customer satisfaction, promoting repeat guests, and influencing the properties and the company’s reputation in the neighborhood. Often viewed as “Command Central” the Welcome Desk must be thoroughly trained and able to efficiently perform all emergency-related functions and duties. Night Auditor Duties: • Perform all end-of-day front desk and night audit functions., • Prepare, balance, post all necessary reports daily., • Remain calm and alert, especially during emergency situations and/or heavy hotel activity., • Make decisions and take action based on previous experience and good judgement., • Post and balance charges and settlements in a timely and efficient manner., • Greet customers immediately with a friendly and sincere welcome., • Use a positive and clear speaking voice, listen to and understand requests, respond quickly in a friendly manner with appropriate action and provide accurate information such as outlet hours and local attractions., • Follow up to ensure guest satisfaction., • Responsible for guest registration and check out., • Complete the registration process by inputting and retrieving information from a computer system and confirming pertinent information including number of guests and room rate., • Promote Canopy brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate., • Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate., • Close guest accounts at time of check-out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances., • Verify credit cards for authorization using electronic acceptance methods., • Handle cash, make change and balance an assigned house bank., • Accept and record vouchers, traveler’s checks, and other forms of payment., • Post charges to guest rooms and house accounts using the computer., • Champion the use of POSITIVELY YOURS and CREATING A POSITIVE STAY., • Maintain correct procedures for hotel accounting, credit control and handling of financial transactions., • Analyze and generate reports and communicate information to enthusiasts and appropriate departments., • Monitor and maintain procedures for safety and security of guests, enthusiasts and hotel property., • Promptly answer the telephone using positive and clear communication., • Input messages into the computer., • Retrieve messages and communicate the content to the guest., • Retrieve mail, small packages and facsimiles for customers as requested., • Comply with attendance rules and be available to work on a regular basis., • Provide a professional image at all times through appearance and dress., • Have Knowledge of hotel property, amenities, area attractions and transportation., • Ensure compliance with all Brand Standards of Operations including all Guest Satisfaction programs., • Perform any other job-related duties as assigned. PREREQUISITIES: • As Welcome Enthusiast, must be friendly, energizing, positive and caring in all core aspects of the Canopy culture as defined., • Previous hotel front office experience preferred., • Highly organized, result oriented with the ability to be flexible with hours, days off, assignments and additional duties., • Must work well under pressure in a fast-paced environment and handle conflicting priorities., • Excellent written and verbal communication skills, • Strong computer skills, especially knowledge of Hilton's OnQ Property Management System, Microsoft Word and Excel 54Jrr1rw50

The Night Auditor is responsible for the preparation and disposition of all night audit checklist work and reports. The primary responsibility of a Night Auditor is to deliver and exceed guest expectations, execute brand service standards, resolve guest challenges and ensure accuracy in our nightly

Guest Service Agent/Night Auditor. The purpose of a NIGHT AUDITOR is to compute, classify, and record numerical data to keep financial records complete. Complete the Night Audit checklist for computer procedures daily.

Previous night audit/accounting experience or equivalent training required. Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Perform bookkeeping activities, such as balancing accoun

Job DescriptionJob description Room Attendant We have extraordinary career opportunities available for experienced Multi-lingual Genuine Team Players with a Passion for creating brilliant experience that makes people’ lives better! We are seeking talented and experienced Room Attendants to join our amazing team. The Room Attendant will clean, dust, wax, scrub, polish, and service guest rooms daily by following hotel standards. As a Room Attendant, you will be held accountable to provide the highest level of guest room cleanliness with goals to exceed guest expectations. The room attendant must ensure guest contentment and attention to the guest's needs with a clean room and amenities must be stocked according to hotel requirements. Duties to include, but not limited to; Job Description · Stock cart with supplies needed to perform duties · Strip room of soiled linen and garbage · Empties wastebaskets, and follow OSHA guidelines for disposal · Properly places guest amenities, e.g., toilet paper, tissues, guest service directories, and turndown amenities · Cleans rugs, carpets, upholstered furniture, and draperies · Clean baseboards, walls, ceiling, woodwork, windows, door panels, and sills · Transports trash and waste to disposal area from guest rooms · Dust and clean all furniture including picture frames, bed frames, lamps, TVs, armoires, desks, etc. · Makes beds with clean sheets in excellent condition, checks for stains and rips · Knowledgeable and actively practices the hotels' emergency procedures and lost and found guidelines · Perform and complete any special projects or reasonable requests assigned by management, e.g., daily focus projects · Participate in Quality Check Audit conducted by the management of rooms · Assists colleagues when own job duties if needed · Properly uses all cleaning fluids and supplies according to OSHA standards · Participate in general cleaning of guest rooms set forth by management · Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered · Reports any discrepancies in room status, why the room was not completed, etc. to Manager · Assist guest with any cleaning concerns they might have or requests for additional supplies Requirements · Local candidates only · U.S. Citizenship/Work Authorization required · 1-2 years of luxury hospitality experience preferred · Be able to lift, pull and push 50 pounds without restrictions · Be able to speak, write and understand the primary language of the workplace · Excellent organization skills · Capable of working with little or no supervision and still maintain immaculate standards · OSHA certification would be a plus Equal Employment Opportunity employer. We are committed to extending equal opportunity in employment to all qualified candidates who can contribute to the diversity and excellence of our organization. We encourage applications from all qualified individuals without regard to race, color, religion, genetic information, sexual orientation, gender and/or gender identity or expression, marital or parental status, national origin, ethnicity, citizenship status, veteran or military status, age, disability or any other basis protected by applicable local, state or federal laws. Hiring is contingent on eligibility to work in the United States. Job Type: Full-time Benefits: • Dental insurance, • Health insurance, • Paid time off, • Vision insurance Shift: • 10 hour shift, • 8 hour shift, • Day shift, • Evening shift, • Morning shift, • Night shift Ability to commute/relocate: • New York, NY 10018: Reliably commute or planning to relocate before starting work (Preferred) Experience: • Hotel experience: 1 year (Preferred), • Multilingual: 1 year (Required), • Cleaning: 1 year (Required) Shift availability: • Day Shift (Preferred), • Night Shift (Preferred) Work Location: In person

Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. Previous night audit/accounting experience or equivalent training required. Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing gues

Job DescriptionCompany Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest. Job Description Reporting to the Hotel Manager, the Night Hotel Manager’s primary function is to manage the nightly operations of the Hotel. He/she acts as the manager on duty to all Guests and personnel. Furthermore, he/she represents the Hotel Manager during his/her absence overnight. RESPONSIBILITIES: • Provide management cover and operational assistance during the night in the absence of Department Managers in order to ensure seamless delivery of quality service to the standard experienced during the day, • Maintain high standards of personal appearance and grooming, outlined by Fairmont Hotels and Resorts grooming policy, and ensure compliance for all overnight colleagues, • Oversee hotel operations for all operational departments during the overnight, including Front Office, Royal Service, Housekeeping, In-Room-Dining, Culinary, Stewarding, Engineering and Security, • Responsible for the overnight cleaning and maintenance programs, and oversee 3rd party contractors and special projects in collaboration with the Director of Housekeeping, Director of Rooms, Director of Engineering, Director of Food and Beverage., • Perform the duties of the Night Manager two nights per week, and anytime required and carry out the Night Audit function including the provision of systems expertise as laid down by company requirements, • Ensure all internal controls are performed according to company requirements, • Handle walked guests, guest concerns and resolve any problems experienced by guests or visitors in the absence of the relevant managers, • Be fully conversant with all statutory fire, legal, bomb, health and safety procedures and to take control in the event of an emergency, • Follow previously determined “on the day” sales strategy in order to achieve maximum optimum rate, • Ensure the security of the hotel, its guests and visitors through regular checks and patrols throughout the night in conjunction with set procedures, • Act as a point of contact for all guests during their stay, • Recruit, train and develop Night Audit colleagues, • Manage staff schedules, wages, contracts and performance, • Effectively implement and deliver service standards in accordance to stipulated SOP’s, • Through delivery of service initiatives, complete guests satisfaction in front office, • Motivate and ensure colleagues of all departments are is fully updated, • Ensure all guests are treated courteously, • Complaints and problems are resolved and requests for special services are carried out, • Preparation of customer bills, • Use of all systems currently used by each section of front office, • Log all absenteeism and employee lateness, • Complete special projects in a timely manner as required by Director of Front Office, Division Heads, Hotel Manager and Managing Director, • At least 4 years prior Management experience in Front Office and/or Housekeeping, • Previous PMS experience and expert Opera skills required, • Computer literate in Microsoft Window applications required, • University/College degree in a related discipline an asset, • Must possess a professional presentation, • Strong interpersonal and problem solving abilities, • Highly responsible & reliable, • Ability to work well under pressure in a fast paced environment, • Ability to work cohesively with fellow colleagues as part of a team, • Ability to focus attention on guest needs, remaining calm and courteous at all times Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Join Our Team as a Front Office Manager at HI USA! Are you passionate about delivering exceptional guest experiences? Do you thrive in a dynamic, fast-paced environment? Join Hostelling International USA and play a key role in shaping unforgettable stays for travelers from all over the world! HI New York City is a vital part of the HI USA hostel network, and we're currently seeking a Front Office Manager to lead our guest services team. Position Details: Pay:$60,000 - $73,000, DOE Type: Salaried, benefit-eligible Benefits: Medical, dental, vision, disability, vacation, sick leave, 403b with company match, and more (New Hire waiting periods apply). Perks: • A supportive work environment with opportunities for growth, • Free stays at other HI USA hostels (subject to availability), • Discounts on hundreds of brands, • Friendly and inclusive work environment Responsibilities: • Lead and own all front desk (guest services) operations, setting the standard for exceptional guest experiences and holding the team accountable to consistent, high-quality service, • Coach, develop, and actively engage the team—managers, supervisors, night auditors, and associates—through hands-on leadership, clear expectations, and ongoing feedback, • Oversee hiring, onboarding, training, scheduling, and performance management, ensuring a strong, reliable, and service-driven team, • Maintain a visible, proactive presence in daily operations, stepping in as needed to cover shifts, support the team and ensure smooth, efficient service at all times, • Take ownership of the full guest journey—proactively addressing feedback, resolving concerns, and continuously improving the overall guest experience, • Monitor occupancy, bed, and room inventory in partnership with revenue management to optimize utilization and revenue, • Ensure accuracy and accountability in all front desk financial processes, including oversight of night audit and guest billing, • Establish, maintain, and continuously improve standard operating procedures (SOPs) and service standards, • Oversee front desk systems and operations, including packages, lost and found, luggage storage, and marketplace readiness, • Manage inventory, supplies, and equipment to ensure readiness, cost control, and proper working condition, • Lead with accountability for safety and compliance, ensuring all required certifications (FDNY F53, Security Guard, etc.) are obtained, maintained, and up to date, • Facilitate safety practices, including leading safety committee efforts and ensuring adherence to all regulatory requirements, • Bachelor's degree or 3-5 years of related hospitality management experience., • Strong organizational skills and the ability to manage multiple tasks., • Conflict resolution skills and the ability to act effectively in crisis situations., • Experience with Microsoft Office Suite and Property Management Systems., • Must be willing to work evenings, weekends, and holidays as required. Physical Requirements: • Regularly required to sit, stand, walk, reach with hands and arms, • Occasionally required to climb, balance, stoop, or crouch, • Must be able to lift and move up to 50 pounds, • Vision abilities required: close, peripheral, color vision, depth perception, and the ability to adjust focus, • Noise level in the work environment is usually moderate Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We Make a Difference! At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a deeper understanding of the world and its people through affordable travel opportunities. If you're passionate about hospitality and creating exceptional guest experiences, apply today to join our team as a Front Office Manager at HI New York City! Want to see what a day in the life at HI USA looks like? Follow us on TikTok!

Job DescriptionAbout Kasa Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations. Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. The Opportunity: Strategic Right Hand to the CEO Kasa is seeking a Chief of Staff to the Founder & CEO: a high-impact, high-visibility role at the intersection of strategy, operations, and leadership. This position is ideal for a future CEO or senior operator who wants firsthand exposure to how a high velocity, tech-enabled hospitality company is built and run. You will be the CEO's right hand, helping drive strategic priorities, streamline operations, and drive clarity and coordination across the leadership team. You will also bring a builder's mindset: leveraging the latest AI tools and lightweight automation to solve real business problems, from scraping market data to auditing financial reports or optimizing team workflows. This role requires both analytical rigor and emotional intelligence, someone equally comfortable facilitating executive meetings as they are creating a GPT-driven dashboard or an automated reporting process. This role can be based remotely but there is a strong preference for candidates located in or willing to relocate to Kasa's HQ in New York City. The Chief of Staff will travel periodically to Kasa's properties and partner locations to experience operations firsthand, build relationships with on-site teams, and help identify opportunities for performance improvement and brand elevation. Key Responsibilities • Strategic & Operational Leadership, • Serve as a trusted thought partner to the CEO on company strategy, capital allocation, and operational priorities., • Lead and organize weekly leadership meetings, bi-weekly All Hands, quarterly offsites, and key internal forums to ensure decisions translate into action., • Synthesize business performance insights and surface data-driven recommendations for the CEO and executive team., • Partner with the CEO and Executive Team on the front lines of strategic transactions, including M&A execution, fundraising processes, and investor diligence., • Support evaluation and integration of acquisition targets, analyzing financial models, operational synergies, and team structures to inform strategic decision-making and post-close integration planning., • CEO Leverage & Communication, • Prepare and review board materials, investor updates, and internal communications., • Anticipate the CEO's needs by managing workflows, surfacing critical issues early, and ensuring priorities are executed efficiently., • Represent the CEO in meetings when needed, providing follow-up and driving outcomes to completion., • AI, Systems, & Creative Problem-Solving, • Build or prototype lightweight tools, dashboards, or scripts that improve visibility, automate workflows, and support faster decision-making., • Design systems or processes to audit recurring operational data (e.g., monthly financials, OTA rankings, property performance)., • Champion the use of AI across the executive and operations teams, using platforms like ChatGPT, Granola, Notion AI, Cursor or custom scripts to automate workflows, enhance communication, and improve team productivity., • Leadership Development & Culture, • Help shape the leadership team's rhythm and culture through thoughtful agenda design, meeting facilitation, and consistent follow-through. Throughout the week, you'll lead key internal rhythms: the executive team's weekly meeting, and organize our company-wide All Hands. You'll represent the CEO in meetings, manage executive communications, and act as a liaison between internal teams and external stakeholders. You'll also take on complex, high-impact projects. These might include: • Building board and fundraising materials, • Driving content and logistics for leadership summits or strategic offsites, • Deep diving into Kasa's technology, product, or operational metrics, • Make recommendations for key strategic decisions at business inflection points, • Earned deep trust from the CEO and leadership team as a reliable operator and thought partner., • Delivered at least 5 high-impact, cross-functional projects that materially advanced Kasa's strategic goals., • Built or implemented systems that meaningfully improved team productivity, reporting quality, or data transparency., • Elevated the operational cadence of the leadership team, driving greater clarity, accountability, and momentum., • Bachelor's degree in Business, Economics, Finance, Real Estate, or a related field. MBA preferred but not required., • 5+ years of experience in management consulting, investment banking, private equity, or a high-growth startup leadership role., • Exceptional analytical and communication skills: able to synthesize complex topics into crisp insights., • You are an effective communicator and storyteller, in both written and verbal form, able to synthesize complex topics and engage with senior executives, • Proven ability to lead without authority, manage multiple projects simultaneously, and operate in ambiguity., • Proficiency in Excel/Google Sheets, PowerPoint/Google Slides/Gamma, and business analytics tools., • Proven ability to underwrite or analyze business and investment opportunities and translate insights into action, • Demonstrated fluency with AI platforms (ChatGPT, Notion AI, Gamma, etc.) and enthusiasm for leveraging technology to enhance output and efficiency., • High emotional intelligence, executive presence, and confidence in leading meetings and facilitating discussion among senior leaders., • Highly motivated, resourceful, and able to maintain efficiency while working independently in a fast-paced environment, • You are proactive by nature and are constantly looking for ways to enhance our company's product, culture, and results-oriented mindset., • Prior experience as a Chief of Staff or operator to a C-Suite executive., • Comfort with lightweight Vibe coding to get specific projects done., • Deep interest in real estate, hospitality, or technology-enabled services. You'll sit at the nerve center of Kasa, working on everything from board decks to AI automations to leadership alignment. You'll learn how decisions get made, what drives growth, and how to build systems that scale. This role also provides a rare opportunity to participate hands-on in company-shaping events such as capital raises, M&A negotiations, and strategic partnerships, gaining exposure to both the analytical and relationship-management aspects of scaling a company. If you're eager to see how a technology-powered hospitality company operates from the inside and you're ready to help shape its future then this role is for you. Curious about the Kasa experience? Save 15% when you book on kasa.com Benefits • Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees can work from anywhere, including our Kasa's across the country!, • Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family., • The Pay: The starting base pay for this role is $155,000 - 185,000 plus performance-based incentives and is set based on multiple considerations, including business needs, market demands, talent availability, experience, and unique skills and attributes. The exact offer would depend on your background, experience, and internal equity considerations. The base pay range is subject to change and may be modified. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits., • Generous Stock Option Plan: At Kasa, our compensation philosophy is to offer a total compensation package that over-indexes on equity to encourage our team to think like owners (by being owners) and benefit from the value growth that our collective hard work creates., • Flexible PTO: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it's not disruptive to their work., • 401(k) Plan: As you invest in yourself and your future, Kasa invests in you too: we offer a generous 401(k) contribution match., • Health Coverage: We've invested in comprehensive health insurance options to help when you need it most., • Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, cell-phone reimbursement, home office stipend, and more! Who We Are Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high-quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to provide stylish, professionally managed accommodations to business and leisure travelers. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations! Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities. If anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt. Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need. Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here. Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team. A Note on Recruiting & Job Scams The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.

Job Description The Banquet Captain oversees banquet functions by leading staff, ensuring smooth event execution, managing client needs, and supervising food and beverage service and setup/breakdown. Key responsibilities include reviewing Banquet Event Orders (BEOs), coordinating staff and set-ups, ensuring guest satisfaction, processing payments, and maintaining a safe, clean environment to deliver high-quality guest experiences. Responsibilities Event Leadership & Execution: Supervise banquet staff during events, ensuring efficient and high-quality food and beverage service. Lead the planning, organization, and execution of various events like receptions, luncheons, and galas. Ensure table settings, room setups, and service stations meet BEO and company standards. Client & Guest Interaction: Act as a liaison, greeting clients and guests and promptly responding to their requests. Communicate BEO changes to the catering office and other affected departments. Ensure guest satisfaction by monitoring meal service and addressing any concerns. Staff & Operations Management: Review and interpret Banquet Event Orders (BEOs) to ensure accuracy and proper event flow. Coordinate with banquet staff on set-ups, service, and break-down schedules. Verify and adjust staffing levels for upcoming functions. Provide coaching and counseling to staff, and administer disciplinary action when necessary. Financial & Administrative Duties: Process banquet checks accurately for client payments. Recap daily banquet checks and submit them to Night Audit. Safety & Cleanliness: Maintain cleanliness and organization in all banquet areas and public spaces. Oversee the safe set-up and break-down of functions to prevent accidents. Report any unsafe conditions and adhere to all safety procedures. Required Skills & Experience Experience in hotel banquet food and beverage service. Strong leadership and coaching skills. Excellent customer service and communication abilities. Ability to read and understand Banquet Event Orders. Knowledge of food and beverage service standards, etiquette, and basic preparations. Ability to stand and walk for extended periods in a fast-paced environment. Relevant certifications, such as Food Handler and Alcohol Service, are often required.

Job Description Canopy by Hilton's culture is defined by who we are and how we interact with each other, our guests, our partners, and our neighbors. Our culture, "Positively Yours," is much more than a slogan. It's our underlying attitude, the story of who we are and how we approach everything. At the core of Canopy by Hilton’s culture is the Positive Stay Promise. An ideal Enthusiast sets the tone for creating the “Positively Yours” culture at our hotel and is committed to delivering the lifestyle experiences our guests want. The beautiful new Canopy Jersey City Arts District is looking for an exceptional candidate as its new Assistant Lead Welcome Enthusiast. POSITION TITLE: Assistant Lead Welcome Enthusiast/Asst. Front Office Manager REPORTS TO: Lead Welcome Enthusiast / Front Office Manager POSITION SUMMARY: Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department. FRONT OFFICE MANAGER DUTIES AND RESPONSIBILITIES: • Trains, cross–trains, and retrains all front office personnel., • Participates in the selection of front office personnel., • Schedules the front office staff., • Supervises workload during shifts., • Evaluates the job performance if each front office employee., • Maintains working relationships and communicates with all departments., • Maintains master key control., • Verifies that accurate room status information is maintained and properly communicated., • Resolves guest problems quickly, efficiently, and courteously., • Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel., • Reviews and completes credit limit report., • Works within the allocated budget for the front office., • Receives information from the previous shift manger and passes on pertinent details to the oncoming manager., • Checks cashiers in and out and verifies banks and deposits at the end of each shift., • Enforces all cash-handling, check-cashing, and credit policies., • Conducts regularly scheduled meetings of front office personnel., • Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times., • Upholds the hotel's commitment to hospitality., • Prepare performance reports related to front office., • Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. i.e. flash report, allowance etc., • Monitor high balance guest and take appropriate action., • Ensure implementation of all hotel policies and house rules., • Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes., • Prepare revenue and occupancy forecasting., • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner., • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests' managers and other employees., • Monitor all V.I. P’s special guests and requests., • Maintain required pars of all front office and stationary supplies., • Review daily front office work and activity reports generated by Night Audit., • Review Front office logbook and Guest feedback forms on a daily basis., • Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs. EDUCATION: Minimum two-year college degree. Must be able to read, speak, write, and understand the primary language used in the workplace. EXPERIENCE: Minimum of one year of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks. Knowledge of OnQ (Hilton PMS) experience preferred. Powered by JazzHR aFaYb7CdAI

Job Description We are seeking a self-motivated, experienced Hotel night auditor to join our growing organization. In this position, you will keep financial records, prepare reports, update financial information, and assist with front desk duties. You should be familiar with accounting procedures and have experience with Opera Ver 5, Opera Cloud or other computerized property management systems or accounting software programs. This job requires precise attention to detail and customer service skills. Night Auditor Duties and Responsibilities • All front desk duties, including answering calls, directing calls, scheduling wake-up calls, taking reservations, Check in Guest and Check out Guest., • Provide hotel guest assistance by directing request to staff member on duty., • Verify Daily Room Rate before night audit., • Maintain guest/front office ledger, City Ledger, and Deposit Ledger., • Correct and modify inaccurate files and records., • Reconcile account balances and collect payments and/or communicate payment collection., • High school degree; bachelor's degree in accounting, finance., • 2-3 years of proven auditing, accounting/bookkeeping experience, • Experience with computerized property management systems, Opera Ver 5, Opera Cloud, saflok key software., • Excellent computer skills; knowledge of Microsoft Office Suite, • Previous hospitality and supervisory experience preferred

Job Description Overview: Manage all aspects of receiving, warehouse storage, shipping and dispatch of finished products, requisitioning of all materials and scheduling of transport drivers for a 24-hour 7-day operation in Newark. Presence Expectations: · Presence in the Facility, on average 50 hours per week, spanning a minimum 5 work days per week; (Temporary Work Hours Tuesday to Saturday to lead the Sanitation Crew) · “On the (Production & Warehouse) Floor” Presence a minimum 50% of the Time in the Bakery. · “Off Hour” Presence (outside M-F 8:00-18:00) required routinely, with at least two ‘on the floor’ visit per Bakery per month spanning into the night hours of the Night Shift; · “Weekend” Presence, a minimum two ‘on the floor’ visit per Bakery per month, assuming the Bakery is operating during weekends. Business Expectations: · Be a Steward who supports and protects the Mission and Culture of our Company. · Exemplify Transformative Leadership which is needed to grow all aspects of Operations within your direct responsibility. · Infuse Purpose, Clarity, Energy, and Opportunity to our Workforce. · Maintain a Safe Working Environment for all employees. · Support highest level Food Safety Program and Culture. · Instill an On-the-Floor Continuous Improvement Culture throughout Operations that will protect the Company from Communication Challenges; Harmful Economic Compromises; Product Mediocrity; Work Ethic Complacency; etc. · Promote and Support Training of personnel, inclusive direct training by you to those immediately directly reporting to you; while, equally, showing those directly under you the foundations to train those directly under them; etc. · Preside directly over the Supervisors, Leads and warehouse staff who shall report to you. · Directly or indirectly, Hold Accountable all employees to meet standards, whether Company Standards regarding Conduct, or Departmental or Individual Standards specified in respective Job Descriptions, which include Presence Expectations. · Explore to enhance and/or grow our Company and its Performance, inclusive but not limited to Training; Personnel Advancement; Product Enhancement; Costs Reductions; Optimization; Continuous Improvement; Personnel Recruitment. · Develop, mentor and coach supervisors and leads to excel to the peak of their performance levels. · Drives success through operational guidance of our plant strategy to meet customer and consumer needs. Primary Responsibilities · Ensure the receiving either in house or at the warehouse, of all incoming bulk flour, ingredients, packaging materials, bakery supplies and equipment, this is to be done in accordance with SQF and HACCP standards. · Ensure that all incoming and outgoing inventory is processed according to schedule. · Ensure proper documentation by maintaining Receiving Log and that all necessary paperwork for inbound and outbound trucks is completed. · Ensure proper storage and rotation of inventory by maintaining proper dating of incoming items and using them on a FIFO basis. · Ensure an accurate inventory of all ingredients and wrapping materials on a weekly basis. · Ensure the plant is supplied with the proper materials and liaison with the production department to accurately determine the plants daily needs. · Ensure product is dispatched to drivers / customers on a timely basis providing accurate documentation for billing. · Ensure all trucks are loaded properly, that loads are counted and that bills of lading or receipts are signed off by our drivers. · Ensure drivers are scheduled and all runs are covered every day. · Ensure runs are scheduled in a cost- effective manor to avoid unnecessary salary expenditure. · Ensure all trucks are serviced properly maintains a service log with the leasing company. · Ensure all KPI’s and Metrics are reported and met. · Audit and report inventory while making recommendations on which items to order and restock. · Monitor workplace performance and lead training initiatives to improve employees. · Communicate with other departments to ensure products are shipped in a timely manner. Secondary Responsibilities · Ensure housekeeping of all storage areas and warehouse. · Assist in special projects when use of the Forklift is essential. · Perform data entry duties as needed. · Provide backup for all positions including drivers. · Able to lift minimum 30lbs as needed. • Able to multitask, prioritize, and manage time efficiently., • Partner with internal and external stakeholders to share best practices and improve ways of working. · Set warehouse and team goals in collaboration with executive management and other team leads. • All other Responsibilities as assigned.Company DescriptionDamascus Bakeries, home to the Original Pita, serves delicious satisfaction through our line of artisanal flat breads. Headquartered in Brooklyn, New York, Damascus has been pleasing customers for 84 years. With grandsons Ed and Dave Mafoud at the helm, old-world traditions and new-world technology pr ... see moreDamascus Bakeries, home to the Original Pita, serves delicious satisfaction through our line of artisanal flat breads. Headquartered in Brooklyn, New York, Damascus has been pleasing customers for 84 years. With grandsons Ed and Dave Mafoud at the helm, old-world traditions and new-world technology pr ... see more

Job Description Overview Opportunity: Night Auditor Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Your Growth Path Front Office Supervisor/Accounts Payable or Receivable Clerk – Front Office Manager Your Focus • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits., • Keep records of room availability and guests' accounts, manually or using computers., • Prepare and distribute daily reports., • Audit and reconcile cashiers., • Audit, reconcile, consolidate, and transmit all credit cards on a timely basis., • Input and update financial information into the BRAINS network., • Check guests in/out and perform Guest Service Agents tasks., • Respond to guest inquiries and resolve complaints., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Practice safe work habits and wear protective safety equipment., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skills • High School diploma or equivalent preferred., • Previous night audit/accounting experience or equivalent training required., • Computer knowledge/Excel and arithmetic skills required., • FSD is a plus, required within 90 days of employment. HHM Hotels Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Daily Pay, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays, and weekends., • Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job DescriptionDescription: Night Auditor / Front Desk Host (Part-Time to Full-Time Growth Opportunity) Pay: $17/hour Job Summary Hyatt Place Secaucus/Meadowlands is seeking a reliable, customer-focused Night Auditor / Front Desk Host to join our team. This role is ideal for someone who is comfortable working overnight, enjoys working independently, and is interested in growing into a full-time position by cross-training on AM and/or PM shifts. As a smaller, service-driven hotel, we place a strong emphasis on guest experience, accountability, and teamwork. The Night Auditor plays a critical role in both guest satisfaction and the accuracy of our daily financial operations. Schedule & Growth Opportunity • Primary shift: Overnight (typically 11:00 PM – 7:00 AM), • Status: Part-Time to start, • Growth path: Opportunity to grow into full-time hours for candidates open to:, • Occasional AM (7a–3p) and/or PM (3p–11p) shifts, • Cross-training at the front desk Guest Service & Front Desk Operations • Provide friendly, professional, and confident service to guests overnight, • Handle check-ins, check-outs, guest requests, and issue resolution, • Serve as the primary on-site contact overnight, including emergency response, • Complete the Night Audit and End-of-Day process accurately and on time, • Balance daily transactions and reconcile reports, • Prepare and distribute daily audit and flash reports, • Conduct periodic security walkthroughs (property-specific), • Follow all safety and emergency procedures, • Maintain radio communication with overnight staff as applicable, • Communicate effectively with the morning team during shift transitions, • Assist with light setup or preparation tasks for the next business day, • Train new Night Auditors when requested Required • High School Diploma or equivalent, • At least 1 year of experience in hospitality, customer service, or a related field, • Comfortable working independently with minimal supervision, • Strong attention to detail and basic accounting/math skills, • Clear communication skills and professional demeanor, • Previous hotel front desk or night audit experience, • Familiarity with hotel PMS systems (Opera experience a plus), • Prior cash handling or end-of-day balancing experience, • Someone who likes overnight work, • Someone who values structure, accuracy, and routine, • Someone who enjoys guest interaction but can also focus independently, • Supportive leadership and clear expectations, • Small-hotel environment where your work matters, • Opportunities to learn multiple shifts and grow professionally, • Free on-site parking, • Hyatt brand experience and standards Requirements:

Job Description JOB TITLE: Night Auditor REPORTS TO: Front Office Manager Purpose for the Position: To close the day, ensure all revenues, receipts, and ledgers are balanced, check in and out hotel guests, answer telephones, provide maximum levels of guest service, and support the hotel’s rooms division in any way required to ensure complete guest satisfaction. Essential Responsibilities: • Greet, register, and assign rooms to guests of the hotel., • Verify customers’ credit, and establish how the customer will pay for the accommodation upon check-in., • Keep records of room availability and guests’ accounts using computerized property management system., • Perform simple bookkeeping activities, such as balancing receipts and revenues for the day, and perform income audit on all revenues posted (i.e., calculating restaurant checks and telephone charges to ensure proper revenues have been posted) prior to closing the day., • Review accounts and charges with guests during the checkout process., • Transmit and receive messages using telephones or telephone switchboards., • Contact overnight housekeeping or maintenance staff when guests report problems., • Make and confirm reservations., • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Record guest comments or complaints, referring customers to managers as necessary., • Answer all incoming phones in three rings or less., • Be an outgoing, welcoming personality for the hotel., • Use logical thinking and personal judgment to perform a variety of office tasks., • Make decisions based on your own judgment and company policy., • Follow instructions without close supervision., • Speak and write clearly and accurately. Environmental Conditions: Inside: Protection from weather conditions, but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights, and measurements. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries, and reports using prescribed format and conforming all rules of punctuation, grammar, diction, and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationship to Data, People, and Things: Data: Compiling: Gathering, collating, or classifying information about data, people, or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants. Things: Operating-Controlling: Starting, stopping, controlling, and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials.

Job Description Front Office Agent/Night Audit Relief Reports To: Front Office Management Major Duties and Responsibilities: · Assures that front desk is covered and maintained at all times. · Reviews arrivals and departures for guest preferences to ensure customer satisfaction. · Checks guests in and out of hotel and summons bellman or other assistance if needed. · Provides information and acts as a resource of services to guests or hotel visitors by making restaurant reservations/suggestions, arranging car services, giving directions, etc. · Responds and acts on guests complaints, service or security problems. · Checks for proper functioning of alarms and cameras. · Reviews logbook for any actions or messages passed on by previous shift. · Performs switchboard responsibilities ensuring that all calls are answered, and all wake up calls are delivered in a timely fashion according to Pestana standards. · Ensures proper backup is attached to the corresponding folios. · Monitors and ensures that security officers perform responsibilities as required. · Ensures that all guest charges are posted accurately to the guest folios. · Runs and verifies pre-audit steps to ensure final update accuracy. · Reviews the room rate variance report and checks for obvious or questionable rates. · Investigates questions and corrects if errors found. · Balances all credit card and direct bill payments before transferring to city ledger. · Ensures all interfaces are operational. · Generates direct billing statements. · Prints out statements of all bills transferred to city ledger. · Packages all night audit backup material for review by the hotel accountant. · Passes on any information gathered during the audit that may be of significance to the hotel accountant via e-mail. · Handles guest complaints and resolves all guest issues resulting in win-win outcomes. · Prints and labels registration cards for next day's arrivals. · Monitors present day availability and house count and take appropriate action as needed. · Familiar with crisis manual and be able to put into action as needed. · Prints reports for start of the business day, for the General Manager, Front Desk and Housekeeping. · Maintains and accounts for assigned cash bank and front office cash record. · Prepares a bank count sheet for manager. · Understands the Pestana product and brand identity and upholds all service procedures and communication standards as outlined by brand Standard Operating Procedures. · Trains on and executes all applicable Pestana Standard Operating Procedures. · Performs miscellaneous duties as required. Experience and Qualifications: Essential: · Proficiency in Opera PMS/Opera Cloud PMS. · Night Audit experience (preferred). · Previous Hotel Front Desk experience. · Proven team player with a high level of energy and motivation. · Results oriented. · Fire Safety Certified (preferred). · High School diploma. Job Type: Full-time Pay: $24.91 Benefits: • 401(k), • Employee discount, • Health insurance, • 8 hour shift, • Day shift, • Holidays, • Night shift

Job Description Guest Services Agent/ Night Auditor Relief SUMMARY: To assist guests efficiently, courteously, and professionally in all Guest Service-related functions and to maintain high standards of service and hospitality. Process daily audit of the hotel’s financial data. ---Overnight shift coverage requrired when needed-- RESPONSIBILITIES: • Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests., • Check guests in and out efficiently and in a friendly manner., • Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by M&R Hospitality Management., • Handle guest mail and messages per established procedures. Be very knowledgeable of Rewards program and promotions., • Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies., • Take reservation requests efficiently., • Answer switchboard in accordance with standards of proper telephone etiquette., • Block rooms and handle special requests., • Monitor room availability., • Handle safe deposits by guests per established procedures., • Keep lobby, back office and desk area clean and presentable., • Have a thorough knowledge of emergency and security procedures., • Offer and properly handle requests for wake-up calls., • Know how to clean guest rooms to standards., • Open and close shift; make cash drops., • Ensure all credit cards, cash, and change fund are balanced throughout each shift., • Inform management of any guest or systems related complaints or problems., • Communicate with incoming staff and management by logging pertinent information in the pass on log., • Keep maintenance informed of all maintenance needs., • Pass on guest lost and found inquiries to management or supervisors., • Assist in marketing effort by completing Company Tracking nightly., • Verify each Front Desk shift’s transactions. Process credit card transactions., • Post tax charges to all guest folios, • Finalize transactions completed during the day., • Create and/or print required reports., • File or transmit reports as directed., • Prepare folios for departing guests., • Post telephone charges, valet charges, and other miscellaneous charges to guest accounts., • Administer guest payment policies., • Responsible for shift cash transactions., • Responsible for maintaining hotel key security system. Administer guest safe deposit boxes., • Responsible for knowing hotel emergency procedures., • Coordinate with other departments to fulfill guest special requests., • Communicate facilities and services to guests at check-in., • Answer guest questions regarding local area facilities., • Must wear proper uniform at all times in accordance with the Standards of Appearance. Have a thorough knowledge of emergency procedures., • Practice safety standards at all times., • Be able to move luggage or packages weighing up to 40 lbs., • Each associate will be required to follow the rules as found in the M&R Employee Handbook, • Perform other duties as assigned by management, of which employee is capable of performing

Job Description The Academy of Rome is seeking a COO to join their team. This new hire serves as the principal executive responsible for day-to-day financial management and operations of the institution, ensuring efficient, compliant, and mission-aligned execution of all support functions. The COO is a trusted strategic leader reporting directly to the President & CEO and partners with the Executive Leadership Team. The COO manages strategic execution across financial, operational, and administrative domains and oversees eight direct reports spanning seven departments. This position requires bilingual and cross-cultural fluency, exceptional management skills, and expertise in financial operations and administration. Our client is a residential institute for advanced work in the arts and humanities. Beyond its core academic mission, the Academy also operates as a hotel accommodating approximately 100 people each night, a restaurant serving about 80 people twice daily during the week, a historic property on 11 acres subject to oversight by two landmarks commissions, and one of Rome’s premier venues for events and rentals. The COO will ensure that this multifaceted institution functions as an efficient and strategically managed organization. Success in the role will be defined by improved organizational performance, operational strength and effectiveness, and effective strategic execution. The COO will oversee the daily operations of the Academy, lead and implement institutional change, bring deep business and financial expertise to the senior management team, and serve as both a complement to the President and CEO and a close partner in advancing the Academy’s mission and long-term sustainability. The COO is responsible for the operational and financial management of the Academy, not its intellectual or academic direction. That responsibility remains with the Rome Director. By placing operations in the COO’s portfolio, the Academy frees the Director to focus more fully on shaping the intellectual life of the institution. Key Responsibilities 1. Executive and Organizational Leadership Serve as a key member of the Executive Leadership Team (ELT), which meets regularly to align on strategy, advise the President and CEO, coordinate cross-departmental priorities, and strengthen the Academy’s overall effectiveness. Manage alignment and execution of AAR’s operational systems with its mission, programs, and long-term strategic goals. Lead and establish policy and protocols for high-quality and efficient operations within a culture of collaboration, accountability, and continuous improvement across the organization. Represent the Academy internally at Board meetings, meals with Fellows and visitors, and externally with stakeholders, partners, and counterparts in both Italy and the U.S. 2. Financial Management Serve as the chief financial steward of the Academy, acting as a strategic partner to the President and ELT to ensure the Academy’s short- and long-term financial health, sustainability, and capacity for strategic growth. Manage the Finance function, overseeing budgeting, forecasting, multi-year financial planning, reporting, cash flow management, and audit processes. Oversee the endowment through regular communication with the institution’s outside investment advisors. Ensure compliance with all applicable U.S. and Italian laws and regulations, including maintenance of tax-exempt status in both countries. Bring international experience with U.S. GAAP and other accounting standards, ensuring compliant, transparent financial management across currencies, transactions, and jurisdictions. Advise and liaise with key Board committees—Audit, Compensation, Executive, Finance, Investment, and Plant, Planning & Preservation—providing clear, timely financial analysis, risk assessments, and strategic recommendations. Manage relationships with external auditors, investment advisors, and other financial partners to safeguard assets and optimize returns in line with mission and risk tolerance. 3. General Operations & Compliance Manage daily operations and strategy of Finance, Facilities, Residential Life, Sustainable Food Program, HR, and IT. Ensure compliance with Italian and U.S. laws and regulations governing non-profit organizations. Maintain and update institutional policies, including risk management, insurance, contracting, and legal compliance across both countries. Oversee the Academy’s contractual relationship with Janus S.r.l., the entity leasing Villa Aurelia, to ensure well-managed operations and fiscal accountability. Partner in guiding and executing on institutional planning, including strategic planning, KPIs, and performance tracking. Develop and maintain internal controls to safeguard assets and institutional integrity. 4. Facilities, Residential Life & Campus Management Oversee the high-quality operation and preservation of AAR’s historic campus, including residential facilities, gardens, kitchen/dining services, and common areas. Lead the Residential Life team to ensure the highest standards in housing, dining, and hospitality for Fellows, Residents, Visiting Artists/Scholars, Trustees, and Guests. This includes managing room quality and upkeep, occupancy logistics, dining services, and the operational details that underpin a seamless residential experience, distinct from the programmatic and intellectual dimensions led by the Programs team. Ensure security, health, and safety protocols are observed across campus. Supervise capital improvements, renovations, and routine maintenance within the priorities of strategic planning. In collaboration with the Director, oversee the Sustainable Food Program. Where the Director has primary responsibility for the intersection of food and programming, the COO has primary responsibility for staffing, costs, and materials. 5. Human Resources & Staff Development Lead strategic workforce planning, employee relations, performance management, and staff development across departments. Recruit, develop, and retain high-performing staff across operational and administrative functions; exercise authority in hiring and separation decisions in alignment with institutional policies and culture. Ensure equitable and transparent HR policies, compliant with U.S. and Italian labor law and relevant international best practices. Cultivate an organizational culture that reflects AAR’s values of intellectual courage, excellence without elitism, civic responsibility, Roman roots, collaboration and exchange, and stewardship of the future. Manage payroll, contracts, benefits administration, and legal compliance in collaboration with external service providers. 6. Technology & Systems Manage strategic development of IT infrastructure, including systems support for administration, programs, risk management, and communications. Ensure data security and continuity of operations across platforms (finance, HR, digital archives, library systems). Align digital tools with staff and fellow/resident needs; support innovation in remote and hybrid program delivery. 7. External Engagement & Institutional Stewardship Act as liaison with legal counsel, government offices in both the U.S. and Italy, vendors, and other institutions as needed. Represent AAR’s interests in operational matters with authorities, contractors, and external stakeholders in both geographies. Support special projects and strategic initiatives as delegated by the President. Preferred Qualifications 10+ years of senior operational and finance leadership experience in nonprofit and/or for-profit organizations, ideally with cross-border responsibilities. Strong background in financial management, strategic planning, compliance, and risk management in a multinational context. Fluency in English required; proficiency in Italian strongly preferred. Experience leading and managing cross-functional teams and working across cultures. Demonstrated ability to manage complex budgets, capital projects, and internal systems. Excellent communication and interpersonal skills; tactful, discerning, strategic, consensus-builder, and collaborative.

Job Description JOB TITLE: Night Auditor/Front Office Agent Purpose for the Position: To close the day, ensure all revenues, receipts, and ledgers are balanced , check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel’s rooms division in anyway required to ensure complete guest satisfaction. Essential Responsibilities: • Greet, register, and assign rooms to guests of the hotel., • Verify customers’ credit, and establish how the customer will pay for the accommodation upon check-in., • Keep records of room availability and guests’ accounts using computerized property management system., • Perform simple bookkeeping activities, such as balancing receipts and revenues for the day, and perform income audit on all revenues posted (i.e., calculating restaurant checks and telephone charges to ensure proper revenues have been posted) prior to closing the day., • Review accounts and charges with guests during the checkout process., • Transmit and receive messages using telephones or telephone switchboards., • Contact overnight housekeeping or maintenance staff when guests report problems., • Make and confirm reservations., • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Record guest comments or complaints, referring customers to managers as necessary., • Answer all incoming phones in three rings or less., • Complete “bucket checks” to ensure all accounts are current and comply with standards established by the hotel’s Controller and Front Office Manager., • Compute bills, collect payments, and make change for guests., • Issue room keys and escort instructions to bellmen., • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers., • Contact housekeeping or maintenance staff when guests report problems., • Be an outgoing, welcoming personality for the Hotel., • Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge., • Make decisions based on your own judgment and company policy., • Follow instructions without close supervision., • Speak and write clearly and accurately. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights and measures. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Compiling: Gathering, collating, or classifying information about data, people or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and/or directions to helpers or assistants. Things: Operating-Controlling: Starting, stopping, controlling and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine or materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials. Specific Vocational Preparation: Proficiency in Microsoft Office Professional with an emphasis on Word, PowerPoint and Excel to format and create professional documents to be used and distributed on the executive level. Candidate must have strong organizational skills and ability to prioritize duties to complete within required deadlines. Creativity to accomplish required tasks, such as documents being appealing to the eye, to find and research various information needed to complete and compile reports.

Job Description Summary: The main purpose of the Operations Manager is to ensure smooth operations across departments and maximize occupancy and revenue potential. To be responsible for directing, coordinating, and monitoring the overall occupancy and room assignment operation as directed by the Front Office Manager. To direct the Front Office operation in the absence of the Front Office Manager. Will be in charge of leading, teaching, and training both the front office and housekeeping teams. HOTEL VALUES: This description of responsibilities is intended solely to provide basic guidance and outline a minimum standard of performance. The hotel values an LOU attitude, where an employee is encouraged to Lead, take Ownership, and handle situations of all kinds with a sense of urgency. While this document describes the general nature and level of work being performed by people assigned to this job, we encourage and expect our team to go above and beyond the minimum standards at all times to show concern and care for the guests, co-workers, and managers. The hotel believes in a culture where team members help each other and work together, with the most important task being to provide exceptional service to guests at all times. As a result, this is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of people in this job. Essential Functions: • Assist within the Rooms Division with managing the Front Office and Housekeeping operations., • Provide a strong lobby presence to assist front desk agents and guests., • Provide coverage for all aspects of Front Office and Housekeeping shift work as needed., • Monitors the pre-arrival planning process to deliver against guest preferences effectively, maximize the use of room inventories, and drive incremental revenue., • Understands brand standards and operational requirements for performance across each discipline., • Coordinates labor scheduling and leads shifts across all disciplines, depending on property needs., • Directs and works with Team members to carry out guest arrival and departure procedures., • Ensure Front Office and Housekeeping are functioning to Embassy Suites standards (i.e., cleanliness, guest only in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions, elevator cleanliness and functionality, and Signage standards)., • Handle guests' special requests and customer complaints during shift., • Perform all other front desk duties and responsibilities., • Investigate and handle complaints, disturbances, emergencies, etc., during shift., • Manage team members' attendance calendars and time edits, and conduct a call-around for shifts as needed., • Coach, train, and counsel hourly Team members and administer discipline as needed., • Perform some Night Audit functions, be able to review all Night Audit-related procedures, and be able to produce Night Audit reports., • Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency., • Attend all hotel-required meetings and training., • Any other duties as assigned by the General Manager., • Regular attendance in accordance with the standards established from time to time is essential to the successful performance of this position. Team Members with irregular attendance will be subject to disciplinary action, up to and including termination of employment., • Due to the cyclical nature of the hospitality industry, Team members may be required to work varying schedules to reflect the hotel's business needs. In addition, attendance at all scheduled training sessions and meetings is required., • Must have 1-2 years of leadership experience in a hotel ( front office or Housekeeping preferred)., • Previous experience in a similar position is required, • Requires a minimum of 1 year of supervisory experience, • The position requires a varied work schedule that may include evenings, nights, and weekends, • Computer skills required, including Word and Excel, • Clear, concise, written, and verbal communication skills, • Strong organizational skills, • While performing the duties of this job, the employee is regularly required to talk or hear, • The employee is frequently required to stand, • The employee is occasionally required to walk, • The employee must occasionally lift and/or move up to 25 pounds, • For applicants working in NYC, the anticipated compensation for the position is $70,000k annualy. The annual salary offered to a successful candidate will depend on several factors, including but not limited to years of experience in the job and the required industry, education, etc.

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing your opi

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

The Center for Human Reproduction (CHR) is a leading fertility center based in New York City, recognized nationally and internationally for treating patients with multiple failed IVF cycles.Founded as one of the first IVF centers in the U.CHR specializes in treatment for diminished ovarian reserve.O

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

Castell’s is seeking a polished, detail oriented receptionist to serve as the primary point of contact for the restaurant.This role is central to how guests experience Castell’s before they arrive and requires professionalism, clarity, and strong hospitality instincts.This is not a call

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

Previous experience as a Cashier, preferably in a restaurant, hospitality, or nightlife environment.

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

Heights Pediatrics is looking for a warm, organized, and dedicated Medical Receptionist to join our family.If you thrive in a fast-paced environment, take initiative, and enjoy being part of a collaborative team, we'd love to meet you!.Duties and Responsibilities includes but are not limited to: .H

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

KazuNori by sushi Nozawa is looking for friendly, energetic people for a cashier position at our Nomad location.You must have a positive attitude, and work well in fast paced environments.We look for OPEN availability and our people work roughly 30-35 hours weekly.Our locations are non tipping estab

Close out the register at night.

Close out the register at night.