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Job Description Job Description Summary/Objective The Front Office Manager is responsible for managing and coordinating the activities of employee in guest registration, bell services, concierge services, telephone services and night audit to ensure guest satisfaction and maximizing hotel profitability. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Communicates effectively and genuinely with guests, employees and other departments., • Maintains a professional image at all times that falls within the hotel and company guidelines for appearance and dress code., • Demonstrate teamwork by co-operating and assisting employees as needed., • Manages and oversees their reviews, training, and development of staff to achieve quality service standards., • Oversees packaging procedures, from receiving to delivering to the guests., • Oversees and participates in guest registration., • Motivates staff and establishes a productive environment, • Is knowledgeable of hotel property, amenities, area attractions, and transportation;, • Oversees Night Audit procedures, • Maintains procedures for security of monies, guest security, and emergency procedures;, • Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image., • Responds quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction., • Fulfills Manager on Duty Shifts., • Perform any other duties assign by his/her manager. Competencies • Communication Proficiency., • Problem Solving/Analysis., • Project Management., • Strategic Thinking Supervisory Responsibility This role manages and directs staff management in engineering, quality, front office, etc. This role is responsible for the overall direction, coordination, and evaluation of direct reports and for carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This job requires the employee to lift at least 25 pounds infrequently. Position Type/Expected Hours of Work This is a full-time position, and hours of work and days vary based on business needs. This includes weekends, holidays, evenings and/or overnight shifts. Required Education and Experience • A minimum of (3) years of management experience in a Front Office Environment., • A minimum of (2) year of hotel experience in a supervisory level., • Bachelor degree in hospitality management preferred or equivalent relevant management experience., • Must be able to work independently and exercise good judgment to resolve issues., • Flexible schedule. Able to work weekends and holidays., • Excellent communication skills, both written and oral. AAP/EEO Statement The hotel is an equal opportunity employer and does not discriminate on the basis of race, color, age, sex, national origin, religion, physical or mental disability, veteran status, or any other basis protected by federal, state, or local law. Employment decisions are based on the principles of equal opportunity and affirmative action; and policies in the employee handbook. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice. No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.

Job Description Job Description Summary/Objective The Assistant Front Office Manager is responsible for managing and coordinating the activities of employee in guest registration, bell services, concierge services, telephone services and night audit to ensure guest satisfaction and maximizing hotel profitability. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Communicates effectively and genuinely with guests, employees and other departments., • Maintains a professional image at all times that falls within the hotel and company guidelines for appearance and dress code., • Demonstrate teamwork by co-operating and assisting employees as needed., • Manages and oversees their reviews, training, and development of staff to achieve quality service standards., • Oversees packaging procedures, from receiving to delivering to the guests., • Oversees and participates in guest registration., • Motivates staff and establishes a productive environment, • Is knowledgeable of hotel property, amenities, area attractions, and transportation;, • Oversees Night Audit procedures, • Maintains procedures for security of monies, guest security, and emergency procedures;, • Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image., • Responds quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction., • Fulfills Manager on Duty Shifts., • Perform any other duties assign by his/her manager. Competencies • Communication Proficiency., • Problem Solving/Analysis., • Project Management., • Strategic Thinking Supervisory Responsibility This role manages and directs staff management in engineering, quality, front office, etc. This role is responsible for the overall direction, coordination, and evaluation of direct reports and for carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This job requires the employee to lift at least 25 pounds infrequently. Position Type/Expected Hours of Work This is a full-time position, and hours of work and days vary based on business needs. This includes weekends, holidays, evenings and/or overnight shifts. Required Education and Experience • A minimum of (3) years of management experience in a Front Office Environment., • A minimum of (2) year of hotel experience in a supervisory level., • Bachelor degree in hospitality management preferred or equivalent relevant management experience., • Must be able to work independently and exercise good judgment to resolve issues., • Flexible schedule. Able to work weekends and holidays., • Excellent communication skills, both written and oral. AAP/EEO Statement The hotel is an equal opportunity employer and does not discriminate on the basis of race, color, age, sex, national origin, religion, physical or mental disability, veteran status, or any other basis protected by federal, state, or local law. Employment decisions are based on the principles of equal opportunity and affirmative action; and policies in the employee handbook. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice. No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.

Job Description Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Accounting Manager. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more”….. Known for its colorful murals, art deco, hip vibe, and Miami’s best nightlife scene, Wynwood is the city’s most vibrant district and is home to Arlo Hotels’ latest property. Hopeful street artists come from near and far to tag their names on the walls of Wynwood; to stand alongside some of the world’s best-known street artists. The surrounding streets of Wynwood feature warehouses that have been converted to art galleries, restaurants, late-night bars, artisan shops, and boutique clothing stores. Just 20 minutes from South Beach, Wynwood offers the ideal Miami urban escape. Launching its fifth hotel in the portfolio, Arlo continues to break ground, literally and figuratively, with the first hotel in the Wynwood district. The 217-room property, located at 2217 NW Miami Court, opened in November 2022. The hotel consists of 9 floors including a Penthouse suite, a spectacular rooftop pool with an outdoor bar, lounge chairs and four cabanas serving 360 views. The ground floor consists of a lobby lounge, retail shelves, grab and go bodega, as well as full-serviced counter lobby bar and restaurant with indoor/outdoor seating. There will be a separate entertainment area, located on the northeast side of the property. The 3rd floor plays host to an outdoor courtyard with a bar and “beer garden”, a gallery space that concerts into two flex spaces, a game room which can be converted into a private room, interior bar with lounge spaces, a fitness room, exterior yoga deck, and a hospitality suite. To bring the art vibes of Wynwood to the property, Arlo Wynwood has interior artwork in collaboration with Indie Walls (an art curator of new and upcoming local artists) and an exterior façade which will feature graffiti and artwork by local Miami-based artists. SUMMARY DESCRIPTION: Provides leadership, direction, support, training, development, and supervision to the Finance Department and responsible for its day-to-day smooth operation. Responsible for accounting and financial requirements of the hotel and will provide financial support, analysis and advice to the Director of Finance, GM and the hotel team to take the business forward. The individual will ensure that procedures in other areas of the hotel comply with Arlo Hotels Financial Policies & Procedures. The individual will work closely and liaise with all other departments, particularly revenue generating and cash handling areas. Replaces the Director of Finance during their absence. RESPONSIBILITIES AND AUTHORITIES: · Provide leadership and supports the team in achieving departmental goals and Objectives · Work with all employees in a professional and courteous manner. · Supervises the daily activities of all accounting team member and ensures team member evaluations are prepared for all direct reports bi-quarterly. · Ensure the work environment is safe, clean and organized. · Build strong relations with other hotel departments and team members · Monitors time and attendance records of all accounting team member. · Ensures timely dispatch of all reports as indicated on the Reports Schedule. · Supervises the archiving of accounting records. Co-ordinates the disposition of records listing. · Ensures that each team member maintains their inventory of records and keeps them up to date. · Ensures that records are moved to the warehouse when appropriate. · Maintains accurate accounting records and assists in producing financial reports for the hotel. · Ensures that the balance sheet is an accurate reflection of the hotel’s assets and liabilities. · Assist in developing best practices for financial accounting and control procedures. · Under the direction of DOF, assists in preparing the Annual Plan, various Financial Reports and Analysis as requested by home office or ownership, monthly and quarterly forecasts. · Manages cash flow and maintains the hotel bank accounts. · Ensures proper use and maintenance of financial IT systems, including adequate security and back-up. · Analyzing daily revenues and auditing revenue adjustments. · Ensures timely dispatch of all reports. · Ensure that all guest issues/complaints receive prompt action and follow up. · Ensure effective communication between the hotel and the client in regards to billing and collection. · Conducts payroll and controls all components e.g. monitoring payroll against forecasted / actualized occupancy. · Ensure that operating costs are properly managed by department heads and in line with forecast and projected revenue to protect GOP. · Oversee and conduct the payroll function via · Evaluate monthly production reports and monitors results in relation to goals. · Complete Profit and Loss reviews with all Department Heads · Maintain a framework of internal controls, which will adequately protect the assets, liabilities, revenue & costs and record in a monthly checklist. · Ensure a regular cycle of forecasting takes place and relevant reports circulated. · Utilize key performance indicators and benchmarking to assist in the performance of the hotel and how it can be improved. · Facilitate regularly scheduled Credit Meeting with management · Ensure collection of payments due to the hotel. SPECIFIC DUTIES: Accounting Functions · Assists Director of Finance in the organization and preparation of the Annual Operating and Capital Budget · Adheres to deadlines and reporting requirements from the various stakeholders: Owners, Home Office, and Department Heads · Reviews, approves and signs the following on a timely basis, ensuring that the correct supporting documentation is attached and immediate remedial action is taken where appropriate: · Petty Cash vouchers · Gift Certificate Vouchers · Accounts Payable reports · Checks numerical sequence control register · Prepares the month end Journal Entries · Co-ordinates internal and external audits. Follows up any issues that are raised, ensures that proper explanations are given when required. · Monitors and follows up Returned Checks promptly and reconciles accordingly Internal Audit Requirements: · Journal Entries have all supporting documentation attached to explain the figures thereon or are referenced to where the supporting documentation can be found. · Reviews latest month end, Trial Balance and investigates any material items not covered elsewhere in the Audit Programs, vouching to support documentation. Also, check that all clearance accounts are being “zeroed out” monthly and that no unusual entries appear. · Once per month, reviews all outstanding purchase orders/requests to ensure their validity. Cancels items which are no longer required. · Quarterly audits on all Inventory items · From time to time conducts “audits” of accounting team member to ensure that jobs are being performed in accordance with company policy. Submits report to Director of Finance, which will be used during the team member’s evaluation process. REQUIREMENTS: · Education/Experience: Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying Typical qualifications would be equivalent to: · University Bachelors Degree/Diploma · 3+ years experience in an Assistant Controller capacity · Previous experience in the Hospitality industry or another accounting role is an asset · Knowledge of Opera (PMS), Micros (POS), Microsoft Excel, ADP and Oracle Fusion is an asset · Excellent communication and organizational skills · Strong interpersonal and problem solving abilities.

Job Description As a Banking Specialist IV, you help create the energy and excitement around Amerant Bank products, providing the right solutions and getting products into customers’ hands. You understand that Amerant Bank is dedicated to delivering a customer experience that’s unlike any other. It starts with you discovering customers’ needs and with the support of your team members, you match those needs with the right products. Every day is an opportunity for you to turn another Amerant Bank customer into a loyal customer. Purpose of role is to provide teller and platform-based transactions, manage lobby activity and support mobile, online banking and digital solutions. In addition, provide education and knowledge of our consumer and small business products to existing and new customers. OPERATIONAL EXCELLENCE: • Process all manner of financial transaction requests including but not limited to deposits, withdrawals, check cashing, issuance of cashiers’ checks., • Research and resolve issues related to end of day banking center balancing., • May be responsible for functions related to the day-to-day operation of the ATM, cash recycler, drive thru and night drop., • Ability to open new accounts and perform maintenance transactions on the Bank’s platform system including debit card issuance and ongoing maintenance as well as completion of Know Your Customer requirements. Execute all operation responsibilities relative to opening and maintain all products and services., • Review customers account activity to ensure compliance with Bank Secrecy Act., • May be responsible for the daily review of overdraft, uncollected and significant balance change reports., • Ability to originate new credit requests and respond to loan related inquiries., • Follow Bank policies and procedures, as well as legal and regulatory requirements, including security and audit procedures., • Adhere to all policies and procedures per Retail Banking’s operating manuals, employee handbook and all other that apply to the position functions. Ensure all regulatory requirements as well as security and audit procedures are adhered to always., • Responsible for ensuring individual acts do not lead to Bank operating losses as well as escalating potential concerns that could lead to Bank loss to appropriate supervisor., • Identify, evaluate, monitor and make any recommendation deemed necessary to the Risk Management Committee in order to assess, reduce, eliminate or control any current or prospective risks to earnings or capital arising from violations of, or nonconformance with, laws, rules regulations, prescribed practices, internal policies and procedures or ethical standards., • Act as a customer advocate to ensure we meet the needs of our customers and prospects with the intent of enhancing customer retention and engagement., • Resolve customer problems and follow up to ensure customer’s expectations are met., • Deliver customer experience for all segments to ensure quality customer experience every day every time., • This position requires consistently meeting or exceeding sales goals as defined by management., • Achieve out bound conversation expectations as defined by management., • Responsible for acquiring, retaining and expanding new and existing customer relationships by providing a positive new account experience, profiling, assessing customer needs, and recommending and selling appropriate banking products and services., • Take an active role in educating our customers on other banking channels to meet their needs., • Responsible for learning and maintaining knowledge of Bank’s products and services., • Participate in business development activities in support of the banking center market development activities as requested., • Actively participate in community organizations to promote the Bank brand as well as support business development initiatives., • Adhere to expectations defined for banking centers as defined by management., • Responsible for adhering to no personal space guidelines and that the banking center is clean and free of clutter., • For Transformed Banking Centers: Responsible and able to utilize all elements within a transformed banking center: Welcoming Zone, Comfort Zone, Discovery Zone, Advisor Connect, Service Spots, Teller Tower, etc., • Learn and encourage usage of all digital components in the banking center by banking center guests., • May be the Digital Advocate for the banking centers. Responsibilities include being an expert on the Bank’s Online Banking (personal and business) and Mobile Banking channels to be able to assist customers and promote their sale and usage. Responsible for educating other team members on digital channels., • Adhere to and participate in lobby management standards including acting in the Greeter role. Greet customers/prospects in the lobby in accordance with banking center defined standards., • Live the Bank values every day., • Complete mandatory training and required responsibilities to have knowledge of complete lines of products and services., • May have approval authority., • May be asked to train and aid less experience banking center team members., • Cooperates with superiors, peers to accomplish team and Bank goals., • Ability to work in different assigned banking centers within the region. Banking Specialist IV requires over 5 years’ experience in Bank sales / service environment or equivalent experience to include sales results. Minimum Education Requirement: High School or GED required. AA or Bachelor’s Degree preferred. English required, and certain markets may require second language skills. Functional Skills & Knowledge Requirements: Must be a team player, can work under pressure, have a professional image and be able to resolve problems and conflicts. Must be able to prioritize work and effectively manage time. Must possess basic business communications skills such as advanced writing, listening and have basic office and mathematics skills, and customer service skills. Possession of professional skills such as report writing, basic statistics, effective presentation skills and creative skills are required. Must possess sales and negotiation skills. *Applicant must be NMLS registered and provide the company with their NMLS number or be willing to register in NMLS upon accepting an employment offer. Additionally, FBI Criminal Background and credit checks must be successfully passed within the first 30 days of employment, or 30 days from the date of the upload (whichever occurs first).

As a Banking Specialist IV, you help create the energy and excitement around Amerant Bank products, providing the right solutions and getting products into customers’ hands. You understand that Amerant Bank is dedicated to delivering a customer experience that’s unlike any other. It starts with you discovering customers’ needs and with the support of your team members, you match those needs with the right products. Every day is an opportunity for you to turn another Amerant Bank customer into a loyal customer. Purpose of role is to provide teller and platform-based transactions, manage lobby activity and support mobile, online banking and digital solutions. In addition, provide education and knowledge of our consumer and small business products to existing and new customers. OPERATIONAL EXCELLENCE: Process all manner of financial transaction requests including but not limited to deposits, withdrawals, check cashing, issuance of cashiers’ checks. Research and resolve issues related to end of day banking center balancing. May be responsible for functions related to the day-to-day operation of the ATM, cash recycler, drive thru and night drop. Ability to open new accounts and perform maintenance transactions on the Bank’s platform system including debit card issuance and ongoing maintenance as well as completion of Know Your Customer requirements. Execute all operation responsibilities relative to opening and maintain all products and services. Review customers account activity to ensure compliance with Bank Secrecy Act. May be responsible for the daily review of overdraft, uncollected and significant balance change reports. Ability to originate new credit requests and respond to loan related inquiries. Follow Bank policies and procedures, as well as legal and regulatory requirements, including security and audit procedures. Adhere to all policies and procedures per Retail Banking’s operating manuals, employee handbook and all other that apply to the position functions. Ensure all regulatory requirements as well as security and audit procedures are adhered to always. Responsible for ensuring individual acts do not lead to Bank operating losses as well as escalating potential concerns that could lead to Bank loss to appropriate supervisor. Identify, evaluate, monitor and make any recommendation deemed necessary to the Risk Management Committee in order to assess, reduce, eliminate or control any current or prospective risks to earnings or capital arising from violations of, or nonconformance with, laws, rules regulations, prescribed practices, internal policies and procedures or ethical standards. Ensure preventive measures are carried out to fully comply with current rules, regulations and internal policies relating to risks pertaining to BSA, USA Patriot Act, OFAC and other AML related issues. CUSTOMER SERVICE: Act as a customer advocate to ensure we meet the needs of our customers and prospects with the intent of enhancing customer retention and engagement. Resolve customer problems and follow up to ensure customer’s expectations are met. Deliver customer experience for all segments to ensure quality customer experience every day every time. Provide quality customer service to all current and prospective customers as measured by Bank service standards. BUSINESS DEVELOPMENT: This position requires consistently meeting or exceeding sales goals as defined by management. Achieve out bound conversation expectations as defined by management. Responsible for acquiring, retaining and expanding new and existing customer relationships by providing a positive new account experience, profiling, assessing customer needs, and recommending and selling appropriate banking products and services. Take an active role in educating our customers on other banking channels to meet their needs. Responsible for learning and maintaining knowledge of Bank’s products and services. Participate in business development activities in support of the banking center market development activities as requested. Actively participate in community organizations to promote the Bank brand as well as support business development initiatives. Refer prospects and clients to other lines of business according to determined segmentation (AMTI, Commercial Banking, etc.) BANK TRANSFORMATION: Adhere to expectations defined for banking centers as defined by management. Responsible for adhering to no personal space guidelines and that the banking center is clean and free of clutter. For Transformed Banking Centers: Responsible and able to utilize all elements within a transformed banking center: Welcoming Zone, Comfort Zone, Discovery Zone, Advisor Connect, Service Spots, Teller Tower, etc. Learn and encourage usage of all digital components in the banking center by banking center guests. May be the Digital Advocate for the banking centers. Responsibilities include being an expert on the Bank’s Online Banking (personal and business) and Mobile Banking channels to be able to assist customers and promote their sale and usage. Responsible for educating other team members on digital channels. Adhere to and participate in lobby management standards including acting in the Greeter role. Greet customers/prospects in the lobby in accordance with banking center defined standards. Adhered to defined career wear standards. OTHER: Live the Bank values every day. Complete mandatory training and required responsibilities to have knowledge of complete lines of products and services. May have approval authority. May be asked to train and aid less experience banking center team members. Cooperates with superiors, peers to accomplish team and Bank goals. Ability to work in different assigned banking centers within the region. Other duties as required. Minimum Work Experience Requirements: Banking Specialist IV requires over 5 years’ experience in Bank sales / service environment or equivalent experience to include sales results. Minimum Education Requirement: High School or GED required. AA or Bachelor’s Degree preferred. English required, and certain markets may require second language skills. Functional Skills & Knowledge Requirements: Must be a team player, can work under pressure, have a professional image and be able to resolve problems and conflicts. Must be able to prioritize work and effectively manage time. Must possess basic business communications skills such as advanced writing, listening and have basic office and mathematics skills, and customer service skills. Possession of professional skills such as report writing, basic statistics, effective presentation skills and creative skills are required. Must possess sales and negotiation skills. *Applicant must be NMLS registered and provide the company with their NMLS number or be willing to register in NMLS upon accepting an employment offer. Additionally, FBI Criminal Background and credit checks must be successfully passed within the first 30 days of employment, or 30 days from the date of the upload (whichever occurs first).

The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. Audit, reconcile, consolidate, and transmit all credit cards on a timely

The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. Audit, reconcile, consolidate, and transmit all credit cards on a timely

Job DescriptionJob description ASSISTANT KITCHEN MANAGER ROLE PURPOSE Report to the Kitchen Manager to effectively supervise and manage all kitchen operations; optimizing profits by controlling food costs, production, and labor and increasing sales through food quality, speed of service, and accurately prepared food. KEY RESPONSIBILITIES & ACCOUNTABILITIES • Monthly meeting with Kitchen Manager to present restaurant numbers. This includes but is not limited to food and labor costs, and specialty menu item sales. This meeting will also include individual performance, training, labor and equipment needs, and new menu item recipe deployment., • Manages operations during scheduled shifts that include daily decision-making, staff support, Guest interaction, assisting in scheduling, planning while upholding standards, product quality, and cleanliness., • Trains and develops hourly Team Members through ongoing feedback and coaching, the establishment of performance expectations, and by conducting performance reviews on a regular basis., • Ensures all newly hired Team Members follow and complete their appropriate training plan., • Frequently interacts with Guests to ensure they receive the OMAKAI experience; follows up on any issues and complaints with GM as needed., • Carefully observes kitchen operations and addresses any issues out of alignment promptly and directly., • Identifies operational opportunities to build sales and control costs; develop and implement plans to address opportunities., • Manages inventory efficiently, accurately, and in a cost-effective manner., • Ensures food quality by maintaining high levels of cleanliness, organization, storage, and sanitation of food products., • Coaches and develops talent., • Demonstrates responsibility for purchasing, receiving, and storing food products, an inspection of local suppliers, use of correct products, and proper par levels to minimize food waste and optimize food cost., • Fosters open communication with the kitchen and FOH staff., • Ensure proper security procedures are in place to protect Team Members, Guests, and Company assets., • Ensures all Team Members adhere to recipe standards., • Ensures all Team Members adhere to checklist procedures., • Assist team with prep and line duties only when managerial tasks have been completed. NON-NEGOTIABLE ITEMS Non-Negotiable: • Tardiness/no show Makes: • Team Member hiring, • Team Member terminations, • Guest satisfaction scores meet/exceed company standards, • Food cost and waste, • Annual sales dollars achieved compared to budget, • Meeting or exceeding requirements for Food Safety Audit scores for the year, • Team member turnover meets company requirements, • 2 years of experience as a restaurant manager with extensive knowledge of restaurant operations., • Must be able to read and write in English., • Previous Sushi experience, • 4 years of experience as a restaurant manager including production. ASSESSING AND SELECTING TALENT: Effectively identifies and evaluates the talent for the kitchen in order to select individuals that exhibit pride, passion, and personality and build top-performing teams. • Proactively identifies strong BOH candidates and "sells" the brand in order to get the best talent on board., • Utilizes selection tools and processes as guidelines to effectively assess and hire the right people for the team., • Supports selection decisions by identifying high potential within the team to maximize internal promotions., • Identifies great talent based on diverse backgrounds, skills, and abilities as well as a common passion for the kitchen., • Understands where individual talent can be best utilized; matches the right people with the right job., • Knows who top performers are and takes the necessary steps to engage and retain them., • Provides ongoing guidance and direction to help Team Members reach their full potential., • Gives honest feedback that is specific, timely, and action-oriented., • Promptly recognizes and encourages effective performance., • Helps to develop and execute plans for each Team Member that maximize strengths and improve weak areas., • Ensures Team Members are given challenging assignments to help them learn new skills that can prepare them for the next level., • Acts with integrity in all dealings; demonstrates consistency in words and actions., • Demonstrates genuineness, openness, and approachability and consistently treats all Team Members with dignity and respect., • Effectively manages stress levels during difficult situations., • Demonstrates the ability to understand and adjust leadership style to fit others' needs., • Plays an active role in the kitchen; rallies the staff in peak service periods and jumps in to help wherever needed., • Frequently and genuinely acknowledges and rewards strong performance., • Encourages open, honest, and timely communication among Team Members., • Fosters frequent dialogue between the FOH and BOH staff., • Demonstrates effective listening by being available to Team Members and responding to needs and concerns., • Communicates the "why" behind important goals and initiatives to gain buy-in., • Respects the opinions of others; listen to comments and concerns with an open mind., • Holds frequent meetings where information is shared freely by staff., • Ensures 100% compliance with kitchen operating procedures, recipes, and health and safety regulations., • Sets high standards and always looks to raise the bar., • Makes quality and efficiency the top priorities in kitchen operations., • Holds team members accountable to meet obligations., • Does not allow any sub-par food to go out to the guest and holds kitchen staff accountable for their efforts., • Assists in making tough but necessary decisions in regard to discipline., • Models exemplary hospitality by doing everything they can to meet Guest needs and requests., • Stays abreast of Guest comments and utilizes Guest feedback to improve kitchen performance., • Able to digest information quickly, boil it down, and identify relevant issues., • Finds root causes in order to develop workable solutions to problems., • Draw important connections and consider both the short and long-term implications of decisions., • Right or wrong shows the willingness to make the call and accept responsibility for decisions and results., • Evaluates various solutions to problems after taking action., • Responds quickly to changing needs and adapts as necessary to meet new challenges., • Displays a positive, confident attitude toward tackling new challenges and initiatives., • Build support and commitment among kitchen staff by explaining the purpose and goals around menu changes and other major food initiatives., • Understands new menu items and speaks knowledgeably of changes to both FOH and BOH staff., • Ensures that menu changes and updates are fully integrated into the kitchen operations and sustained over time., • Perseveres through resistance to change with positive influence and firm accountability., • Uses appropriate tools and resources to monitor kitchen performance and understand factors that affect success and growth., • Supports the Ownership and GMs initiatives to grow business, • Employee discount, • Flexible schedule, • Health insurance, • Paid time off, • Paid training Restaurant type: • Casual fine dining restaurant Shift: • Day shift, • Evening shift, • Morning shift Weekly day range: • Weekend availability Shift availability: • Day Shift (Required), • Night Shift (Required) Work Location: In person

Job Description Job Posting Title: QC Inspector Overview: The QC Inspector performs inspection and oversight functions in accordance with GlobalX’s Continuous Airworthiness Maintenance Program (CAMP), company-approved procedures, and applicable FAA regulations. This position ensures that maintenance actions, parts, materials, and documentation meet regulatory and company standards for airworthiness and safe return to service. The QC Inspector also supports the performance monitoring of the CAMP through internal and vendor audits, surveillance activities, and corrective action follow-up. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Maintenance Inspection and Oversight • Perform line maintenance, Remain Over Night (RON), and receiving inspections (RI)., • Provide “buy-back” verification of both RII and non-RII maintenance actions., • Provide airworthiness release (AWR) when applicable., • Reject unsatisfactory work in accordance with approved procedures., • Initiate discrepancies in aircraft logbooks and non-routine documentation as required. Records Review and Documentation Compliance Audit and Vendor Surveillance • Prepare audit reports identifying hazards, risks, and required corrective actions. General Responsibilities • Follow all safety rules and regulations to maintain a safe working environment., • Perform other duties as assigned by the Director of Quality (DOQ) or QC Manager. SKILLS AND QUALIFICATIONS: Required Qualifications • Valid FAA Airframe & Powerplant (A&P) certificate., • Minimum of five (5) years of aircraft maintenance and/or inspection experience., • Experience with aircraft parts and materials handling, including receiving inspection processes., • Strong analytical, problem-solving, and communication skills. Preferred Qualifications • Familiarity with audit processes, vendor oversight, and CAMP performance monitoring. PHYSICAL DEMANDS: The physical demands described here are representative of those required to successfully perform the essential functions of this position. Employees are regularly required to stand, walk, and use hands for handling and reaching, and communicate effectively. The role may require climbing, balancing, stooping, kneeling, crouching, or crawling. The employee must frequently lift and move up to 25 pounds and occasionally lift up to 70 pounds. Specific vision requirements include close vision, distance vision, color vision, depth perception, and the ability to adjust focus. OTHER DUTIES: This job description is not intended to be an all-inclusive list of duties and responsibilities. Responsibilities and activities may change at any time based on operational needs. EQUAL EMPLOYMENT OPPORTUNITY Global Crossing Airlines provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job DescriptionInsomnia Cookies is looking for strong management to join our team at the Miami, FL (Wynwood) location. We are seeking a hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company, in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success! Comp & Sweet Position Perks:· a competitive base salary + monthly bonus compensation package.· a $50.00 per month cellphone data plan stipend.· excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.· 401K with contribution match.· 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.· Enrollment in our Cookie College learning/training platform.· free cookies, awesome swag and so much more! Job Duties & Position Focus:· Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.· Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.· Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.· Manage and audit inventory to maintain proper controls.· Create and execute fun, local marketing drops.· Create and drive in-store recognition programs/contests. What we seek:· 3+ years of management/leadership experience in a restaurant or retail establishment· Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun) · Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business· An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests· A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System· Familiarity with using commercial convection ovens - a plusAbout us:Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!

Job Description Overview Opportunity: Night Auditor Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Your Growth Path Front Office Supervisor/Accounts Payable or Receivable Clerk – Front Office Manager Your Focus • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits., • Keep records of room availability and guests' accounts, manually or using computers., • Prepare and distribute daily reports., • Audit and reconcile cashiers., • Audit, reconcile, consolidate, and transmit all credit cards on a timely basis., • Input and update financial information into the BRAINS network., • Check guests in/out and perform Guest Service Agents tasks., • Respond to guest inquiries and resolve complaints., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Practice safe work habits and wear protective safety equipment., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skills • High School diploma or equivalent preferred., • Previous night audit/accounting experience or equivalent training required., • Computer knowledge/Excel and arithmetic skills required., • FSD is a plus, required within 90 days of employment. HHM Hotels Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Daily Pay, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays, and weekends., • Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job DescriptionCompany Description We are looking for Overnight Guest Services Agent to join the re-opening of the famed Delano Miami Beach. Set to open its doors in early 2026, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality. Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel. Job Description JOB OVERVIEW: Under the general guidance of the Front Desk Manager, the Overnight Guest Service Agent is responsible for delivering exceptional service to guests throughout their stay by providing a warm welcome, smooth check-in and check-out processes, and personalized assistance. This role serves as the primary point of contact for guests and ensures that all interactions reflect the hotel's standards of hospitality, professionalism, and service excellence. The Guest Service Agent also handles reservations, guest inquiries, billing, and coordinates with other departments to ensure a seamless and memorable guest experience. YOUR KEY RESPONSIBILITIES: • Greet all guests warmly upon arrival, ensuring a smooth and efficient check-in process, • Handle guest departures, process payments, and issue accurate receipts during check-out, • Answer and direct incoming phone calls promptly and courteously; assist with reservations, inquiries, and internal requests, • Provide detailed information about hotel amenities, services, and local attractions; proactively upsell enhanced services and room upgrades, • Anticipate guest needs and respond promptly to requests, complaints, or concerns, ensuring high levels of guest satisfaction, • Review daily arrivals and departures, block rooms for special requests, VIPs, or package reservations, • Maintain accurate room inventory and communicate updates to appropriate departments, • Coordinate with housekeeping and other departments to ensure timely room readiness for arrivals, • Process no-show charges and ensure accurate posting in the property management system (PMS), • Manage reservation changes, early departures, extensions, and cancellations following hotel policies, • Monitor and respond to guest messages, wake-up calls, and special delivery requests, • Maintain front desk security and safety procedures, including key control and lost & found, • Reconcile cash drawer and post charges accurately to guest folios, • Support the night audit process and assist in generating required reports, if applicable, • Perform daily checklist tasks and maintain the cleanliness and organization of the front desk area, • Foster positive working relationships with all hotel departments to ensure seamless guest service, • Handle emergency situations calmly and efficiently, following established protocols, • Perform any other job-related duties as assigned by the Front Office Manager or supervisor, • We recognize we are in the hospitality industry and that may require us to provide lateral service., • We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description At Candlewood Suites®️, we provide a consistent, reliable, and down-to-earth travel experience. We nail the basics – making sure guests have whatever they need, whenever they need it so they can feel genuinely supported during their stay. Our hotels never sleep. So, we’re looking for a Night Auditor to provide customer service support, balance the books and perform other essential accounting tasks to help us stay one step ahead of tomorrow during our late-night shifts. Every day is different, but you’ll mostly be: ● Processing payments including room charges, debit and credit, cash and cheques in accordance with established procedures ● Checking guests in, out and managing any wake-up call requests ● Answering phones and dealing with overnight guest queries ● Running night audit property management systems or manual equivalents ● Performing other duties such as concierge services and special guest requests What we need from you ● Accounting and mathematics skills for accurate auditing and payment processing ● Cash handling experience for counting and securing bank and processing cash payments ● Computer literacy, including familiarity with PMS software ● Fluency in English and Spanish ● Strong verbal communication and good listening skills, for effective and pleasant interactions with guests and housekeeping staff ● Customer service experience ● Knowledge of hotel operations, offers, and the local area What we offer We give our people everything they need to succeed. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you’ll become part of our hotel family. Company DescriptionWaterstone Capital is a real estate investment firm that owns and operates a growing portfolio of Hotels and multifamily properties as well as develops commercial and residential assets in a number of markets across the state of Florida.Waterstone Capital is a real estate investment firm that owns and operates a growing portfolio of Hotels and multifamily properties as well as develops commercial and residential assets in a number of markets across the state of Florida.

Job Description Job Description Summary/Objective The Front Office Manager is responsible for managing and coordinating the activities of employee in guest registration, bell services, concierge services, telephone services and night audit to ensure guest satisfaction and maximizing hotel profitability. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Communicates effectively and genuinely with guests, employees and other departments., • Maintains a professional image at all times that falls within the hotel and company guidelines for appearance and dress code., • Demonstrate teamwork by co-operating and assisting employees as needed., • Manages and oversees their reviews, training, and development of staff to achieve quality service standards., • Oversees packaging procedures, from receiving to delivering to the guests., • Oversees and participates in guest registration., • Motivates staff and establishes a productive environment, • Is knowledgeable of hotel property, amenities, area attractions, and transportation;, • Oversees Night Audit procedures, • Maintains procedures for security of monies, guest security, and emergency procedures;, • Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image., • Responds quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction., • Fulfills Manager on Duty Shifts., • Perform any other duties assign by his/her manager. Competencies • Communication Proficiency., • Problem Solving/Analysis., • Project Management., • Strategic Thinking Supervisory Responsibility This role manages and directs staff management in engineering, quality, front office, etc. This role is responsible for the overall direction, coordination, and evaluation of direct reports and for carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws. 2 CC: File Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This job requires the employee to lift at least 25 pounds infrequently. Position Type/Expected Hours of Work This is a full-time position, and hours of work and days vary based on business needs. This includes weekends, holidays, evenings and/or overnight shifts. Required Education and Experience • A minimum of (3) years of management experience in a Front Office Environment., • A minimum of (2) year of hotel experience in a supervisory level., • Bachelor degree in hospitality management preferred or equivalent relevant management experience., • Must be able to work independently and exercise good judgment to resolve issues., • Flexible schedule. Able to work weekends and holidays., • Excellent communication skills, both written and oral. AAP/EEO Statement The hotel is an equal opportunity employer and does not discriminate on the basis of race, color, age, sex, national origin, religion, physical or mental disability, veteran status, or any other basis protected by federal, state, or local law. Employment decisions are based on the principles of equal opportunity and affirmative action; and policies in the employee handbook. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice. No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.

Job Description Join our team! At Hilton Garden Inn & Homewood Suites Miami Dolphin Mall we are searching for highly-motivated individuals who enjoy working in a fast-paced environment. The ideal candidates should be passionate about providing a high-quality service. Job Purpose: The Night Auditor is responsible for overseeing hotel operations during the overnight shift. This includes reconciling the day’s transactions, preparing financial reports, assisting guests with check-in/out processes, and ensuring general security and guest satisfaction. The Night Auditor ensures a smooth transition into the next business day while maintaining the hotel’s service and financial standards. Job Responsibilities: • Perform all audit procedures as set forth by the Hotel and company, daily., • Verify the status of all wake-up call requests and ensure they are properly handled., • Balance all cash receipts and work performed during the audit shift. Make deposits of cash., • Prepare the front office for the 'A' shift and reset day's business., • Act as a Guest Service representative and manager on duty during the nighttime hours., • Attend and actively participate in all front office meetings., • Participate in all training and cross training programs., • Take the initiative to greet guests in a friendly and warm manner., • Assist guests with check-in, check-out, and other overnight inquiries., • Handle guest requests and complaints professionally, escalating issues as needed., • Provide information about hotel services, local attractions, and transportation., • Update reservation systems, confirm bookings, and process cancellations/no-shows., • Audit and balance daily financial transactions, including room charges, taxes, and other revenue streams., • Reconcile credit card and cash transactions, resolving discrepancies as needed., • Prepare and distribute end-of-day financial and operational reports for management., • Post room charges, adjustments, and resolve billing inquiries., • Act as the main point of contact during overnight hours., • Monitor the property’s safety and security, ensuring guests and staff well-being., • High school diploma or GED (required)., • Ability to work full overnight shifts., • May require long periods of standing or working at a computer during the shift., • Flexibility to work overnight shifts, weekends, and holidays., • Professional demeanor and reliability for late-night responsibilities. HS Diploma or equivalent Full-Time Experience Minimum 1-year guest services, general office, accounts receivable or customer service experience; OR an equivalent combination. Willing to train the right candidate. Benefits • Accrued Vacation, • Health Insurance, • Dental/Vision/401k

Job Description Front Desk/Night Auditor, Must be able to work independently with minimal supervision, and they should be able to coordinate and manage all types of people. Other skills include: • Strong customer service, • knowledge of safety and bookeeping skills, • Attention to detail and organization skills, • Time management and multitasking skills, • Excellent verbal and written communication skills, • Must be able to answer complaints, • Abiliity to solve problems and diffuse tense situations, • Must be bilingual, • Must be able to work our third shift 11:00pm to 7:30am, • check in and check out guests, • Perform Night audit, • Must keep lobby clean at all times., • Keep coffe area clean Company DescriptionSignature Inn Miami by SonestaSignature Inn Miami by Sonesta

Job DescriptionJob description MANAGER ROLE PURPOSE Oversee and coordinate the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation. Hospitality at the forefront of actions. KEY RESPONSIBILITIES & ACCOUNTABILITIES • Completely understand all policies, procedures, standards, specifications, guidelines, and training programs., • Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times., • Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking, and serving standards., • Achieve company objectives in sales, service, quality, appearance of facility, sanitation & cleanliness through training of Team Members, and creating a positive, productive working environment., • Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures., • Make employment and termination decisions consistent with General Manager guidelines for approval or review., • Fill in where needed to ensure guest service standards and efficient operations., • Continually strive to develop your staff in all areas of managerial and professional development., • Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner., • Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs., • Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis., • Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met., • Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for any and all violations of company policies, rules, and procedures., • Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the restaurant, Team Members, and guests. NON-NEGOTIABLE ITEMS • Tardiness/no show, • Be 21 years of age., • Must be able to read and write in English., • Must be able to hear well amongst loud background noise., • Be able to communicate and understand the predominant language(s) of the restaurant’s trading area., • Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house operations and/or assistant management positions., • Possess excellent basic math skills and have the ability to operate a cash register or POS system., • Be able to work in a standing position for long periods of time (up to 10 hours)., • Be able to reach, bend, stoop, and frequently lift up to 30 pounds., • Must have the stamina to work 40 hours per week., • 2 years of restaurant management experience, • 2 years of sushi experience Makes: • Employee-related decisions including hiring & termination, promotions & demotions, • Recruitment strategies, • Training & development, employee mapping, and growth charts, • Sales strategies, • Employment retention strategies, • Guest satisfaction scores meet/exceed company standards, • Food cost and waste, • Annual sales dollars achieved compared to budget, • Meeting or exceeding requirements for Food Safety Audit scores for the year, • Team member turnover meets company requirements Benefits: • Employee discount, • Flexible schedule, • Health insurance, • Paid time off, • Paid training Experience level: • 2 years Restaurant type: • Casual dining restaurant Shift: • Day shift, • Evening shift, • Morning shift Weekly day range: • Weekend availability Shift availability: • Day Shift (Required), • Night Shift (Required) Work Location: In person

Job Description Guest Experience Overnight Host Here at EAST Miami, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun. With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story. Ready to join us at EAST Miami? EAST isn’t here for those who follow the crowd, but for the curious, the creative, and the sustainability-minded, seeking fresh alternatives to live, work, dine, and play. Welcome to EAST, a different take on hospitality in tune with changing mindsets. Job Overview This role supports the Guest Experience team to create authentic and memorable experiences for our guests that distinguish us from other hotels. We prioritise our guests in every aspect of their journey with us. Those who are passionate about meeting new people, making a spontaneous impression, and think out of the box will enjoy this role. Key Responsibilities Welcome to the core of what being a Guest Experience Overnight Host is all about! Here's the quick lowdown on what you'll do day-to-day: • Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations, • Greets guests immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listen to and understands requests, responds with appropriate actions and provides accurate information such as outlet hours and local attractions, • Runs and reviews daily reports/logs, • Responsible for all aspects of the night audit process such as, but not limited to: credit card and cash consolidation, actioning credit limit report, settling all hotel house accounts, audit all restaurant and bar receipts, reviewing open folios and settling, and reviewing adjustment report to ensure proper adjustments have been made, • Handle all guest complaints and inquiries in a courteous and efficient manner Requirements Here's exactly what you need to excel in this role: The Non-Negotiables (Must-Haves): • Minimum 1-year relevant experience at a comparable quality property, • Able to work weekends and holidays, • Strong interpersonal and communications skills, outgoing and people orientated. Excellent command of both written and spoken English. The Cherries on Top (Nice-to-Haves): • Used HMS, HotSOS, REX systems in the past, • Knowledge of the local area, roadways, and services, • Speaks more than one language We've kept it short and sweet – just the essentials you'll need. What We're Looking For: The Soul Behind the Skillset Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you. • Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you., • Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together., • Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same. Pause for a second before you hit 'apply.' Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES,' we're excited to get to know you better. Benefits For Every Member of Our Family: • Dine at our team Canteen and save on meals!, • Enjoy COMPLIMENTARY room nights at all of our hotels b’cause, who doesn’t love to travel?, • Benefit from comprehensive medical, dental, vision benefits, along with annual medical check-ups., • Enjoy discounts at our restaurants and bars., • Speak up & put your own ideas into actions. Think differently!, • Discounted transportation passes and parking nearby., • Enjoy an annual paid Fun Leave, a day dedicated of having a blast!

Job DescriptionJob description MANAGER ROLE PURPOSE Oversee and coordinate the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation. Hospitality at the forefront of actions. KEY RESPONSIBILITIES & ACCOUNTABILITIES • Completely understand all policies, procedures, standards, specifications, guidelines, and training programs., • Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times., • Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking, and serving standards., • Achieve company objectives in sales, service, quality, appearance of facility, sanitation & cleanliness through training of Team Members, and creating a positive, productive working environment., • Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures., • Make employment and termination decisions consistent with General Manager guidelines for approval or review., • Fill in where needed to ensure guest service standards and efficient operations., • Continually strive to develop your staff in all areas of managerial and professional development., • Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner., • Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs., • Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis., • Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met., • Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for any and all violations of company policies, rules, and procedures., • Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the restaurant, Team Members, and guests. NON-NEGOTIABLE ITEMS • Tardiness/no-show, • Be 21 years of age., • Must be able to read and write in English., • Must be able to hear well amongst loud background noise., • Be able to communicate and understand the predominant language(s) of the restaurant’s trading area., • Know about service and food and beverage, generally involving at least three years of front-of-the-house operations and/or assistant management positions., • Possess excellent basic math skills and can operate a cash register or POS system., • Be able to work in a standing position for long periods (up to 10 hours)., • Be able to reach, bend, stoop, and frequently lift up to 30 pounds., • Must have the stamina to work 40 hours per week., • 2 years of restaurant management experience, • 2 years of sushi experience Makes: • Employee-related decisions including hiring & termination, promotions & demotions, • Recruitment strategies, • Training & development, employee mapping, and growth charts, • Sales strategies, • Employment retention strategies, • Guest satisfaction scores meet/exceed company standards, • Food cost and waste, • Annual sales dollars achieved compared to budget, • Meeting or exceeding requirements for Food Safety Audit scores for the year, • Team member turnover meets company requirements Benefits: • Employee discount, • Flexible schedule, • Health insurance, • Paid time off, • Paid training Experience level: • 2 years Restaurant type: • Casual dining restaurant Shift: • Day shift, • Evening shift, • Morning shift Weekly day range: • Weekend availability Shift availability: • Day Shift (Required), • Night Shift (Required) Work Location: In person

Job DescriptionCompany Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Heartist®. Job Description Purpose: To oversee and coordinate all night time hotel operations to include front desk and audit functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced. Reports to: Front of the House Manager Essential Functions: * Timely and accurate preparation of the Daily Report (Daily Business Summary DBS). * Expeditious and diplomatic resolution of guest problems. * Fully knowledgeable in all emergency procedures. * Accurate preparation of VIP, complimentary, house use rooms, and out of order lists. * Ensure proper registration of guests and credit procedures are followed. * Distribution of all nightly reports. * Efficient processing of guaranteed no show billings. * Obtain nightly city-wide occupancy and average rate figures. * Maintain current back up reports. * Handling Express Check-Outs ensuring their completion. * Training and supervising of Night Auditors and 3rd shift Front Office, Engineering and Loss Prevention staff members. * Ensuring adherence to all systems and control procedures. * Documenting errors made by cash handling Heartists. * Ensuring that third shift Night Audit, Engineering, Loss Prevention checklists and responsibilities are completed. * Balancing of daily postings and revenue. * Ensuring that the credit card charges are transmitting to the bank for proper payment. * Responsible to handle all Worker’s Compensation reporting and procedures timely. * Conducts hotel walks in every shift. * Responsible to handle all emergency procedures such as evacuations, fire, guest injuries, theft, car accidents, etc. Must write reports and present them to the Director of Operations and General Manager. * Trains and develops overnight shift Heartists, instilling Accor and Novotel Miami Brickell culture and standards. * Responsible to review all VIP arrivals and All members. * Ensure guests are been advise of loyalty program. Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionCompany Description We are looking for Guest Services Agent to join the re-opening of the famed Delano Miami Beach. Set to open its doors in early 2026, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 171 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality. Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel. Job Description JOB OVERVIEW: Under the general guidance of the Guest Experience Manager, the Guest Service Agent is responsible for delivering exceptional service to guests throughout their stay by providing a warm welcome, smooth check-in and check-out processes, and personalized assistance. This role serves as the primary point of contact for guests and ensures that all interactions reflect the hotel's standards of hospitality, professionalism, and service excellence. The Guest Service Agent also handles reservations, guest inquiries, billing, and coordinates with other departments to ensure a seamless and memorable guest experience. YOUR KEY RESPONSIBILITIES: • Greet all guests warmly upon arrival, ensuring a smooth and efficient check-in process, • Handle guest departures, process payments, and issue accurate receipts during check-out, • Answer and direct incoming phone calls promptly and courteously; assist with reservations, inquiries, and internal requests, • Provide detailed information about hotel amenities, services, and local attractions; proactively upsell enhanced services and room upgrades, • Anticipate guest needs and respond promptly to requests, complaints, or concerns, ensuring high levels of guest satisfaction, • Review daily arrivals and departures, block rooms for special requests, VIPs, or package reservations, • Maintain accurate room inventory and communicate updates to appropriate departments, • Coordinate with housekeeping and other departments to ensure timely room readiness for arrivals, • Process no-show charges and ensure accurate posting in the property management system (PMS), • Manage reservation changes, early departures, extensions, and cancellations following hotel policies, • Monitor and respond to guest messages, wake-up calls, and special delivery requests, • Maintain front desk security and safety procedures, including key control and lost & found, • Reconcile cash drawer and post charges accurately to guest folios, • Support the night audit process and assist in generating required reports, if applicable, • Perform daily checklist tasks and maintain the cleanliness and organization of the front desk area, • Foster positive working relationships with all hotel departments to ensure seamless guest service, • Handle emergency situations calmly and efficiently, following established protocols, • Perform any other job-related duties as assigned by the Front Office Manager or supervisor, • We recognize we are in the hospitality industry and that may require us to provide lateral service., • We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionDescription: • Register and assign rooms to guests., • Issue room key and escort instructions to Guest Service Agent or directly to guest., • Sort, and track incoming mail and messages., • Transmit and receive messages using all communication avenues., • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions., • Keep record of room availability and rate., • Compute bill, collect payment, and make change for guests., • Make, confirm, and cancel reservations via all communication avenues., • Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable., • Make reservation, transportation, or entertainment reservations for guest., • Deposit guest valuables in hotel safe deposit box., • Ability to accurately use various office software., • Must have hotel experience., • Must have a comprehensive knowledge of all hotel departments and functions., • Must have good mathematical and computer skills., • High school education required. Relevant training and experience and additional education preferred., • CPR and first aid training preferred., • Additional language ability preferred., • Adjusts to high-pressure conditions and is open to change., • Assumes responsibility for personal growth and development., • Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates., • Understands and communicates the Stepstone Mission and Core values., • Expresses ideas and conveys information clearly, effectively, and professionally., • Actively listens to others., • Conveys company information, decision, or problems to appropriate parties on a timely basis., • Works to resolve disagreements and is respectful of peers and co-workers., • Minimum lifting of 20 pounds., • Pushing, bending, stooping, upward reaching, manual dexterity., • Hearing, writing, reading., • Minimum pulling of 20 pounds.

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