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Phoenix Biltmore Hampton Inn SECTION ONE: MCR Universal Role Standards EXECUTIVE SUMMARY CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE • Happy Guests, • Spotless Cleanliness, • Product Consistency & Quality 1. Happy Guests • Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile., • Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed., • Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores., • Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency., • Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities., • Events: Awareness and support for all groups and events at the hotel., • Technology: Understanding of relevant technology for each role., • Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting. 2. Spotless Cleanliness • Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized., • Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe., • Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning. 3. Product Consistency & Quality • Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift., • Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication., • Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times. 4. Teamwork • Communication: Communication between Team Members should be clear, honest, and professional., • Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests., • Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace. SECTION TWO: Assistant General Manager, Role Specific Duties and Expectations Other Duties and Responsibilities • Daily Supervision: Daily walks must be conducted including guest rooms and public spaces to ensure friendly service, cleanliness and testing of mechanical equipment to ensure all pieces are in working order. Verify that all rooms are inspected daily, confirm adherence to all cleanliness standards noted on the room inspection checklist., • Training: Provides one-on-one training to new incoming team members on service and checklist expectations., • Shift Management: Verify that Guest Service team members are actively providing friendly service and happily confirm that all guest needs are met., • Check-in/Check-out: Greet guests with a smile and provide supervision during peak check in and check out times as well meal periods including breakfast and/or dinner., • Culture Building: Fosters an environment of happy team members and happy guests., • Room Inspections: Verify that all rooms are inspected daily, confirm adherence to all cleanliness standards noted on the room inspection checklist., • Inventory Management: Assist in completing required inventory counts, as dictated by the General Manager., • Onboarding Support: Aid in the process of onboarding of new incoming team members to provide friendly service and ensure all processes noted on the onboarding checklist for a new hire are adhered to., • Time Clock Oversight: Support the General Manager in completing a review of previous day team member time clock punches in accordance with the policy., • Auditing: All Daily Summary and Night Audit processes should be completed in accordance with the policy., • Reporting: Shift handover reports should be started and completed on each shift. Signing off on and uploading the required daily reports to the MCR report storage platform., • Purchase Order Process: Every purchase should go through the correct purchase order process and all invoices should be submitted through the approved accounts payable system. Every single purchase will be made through MCR approved vendors, only., • Invoice Signoff: All invoices should always be processed and/or accrued to the proper time period., • Quality Assurance: Oversee that all brand standards approved by MCR are adhered to in accordance with the brand's Quality Assurance expectations and friendly service. This will include conducting self-audits provided by the brand and making any necessary corrections based on broader audits conducted by the property’s regional vice president., • Safety: Certify that all fire and life safety inspections are current and/or up to date. All deficiencies should be corrected., • Escalating Opportunities: Review any service or delivery failures and ensure they are properly escalated., • Preventative Maintenance: Confirming that preventative maintenance tasks have been performed and checked visually for quality and consistency., • Adherence to Work Schedules: See that all team members are adhering to their established work schedule. Displace shifts in departments on a weekly basis as determined by the hotel established schedule and in the event of a line level shift call-out. Happy Guests • Management Performance Ratings, • GM/AGM Spot Checks, • Leadership Walk-throughs (RVP, etc.), • Checklist Tracking, • Management Performance Ratings, • Management Performance Ratings SECTION FOUR: Qualifications & Requirements Qualifications: • Can-Do Attitude: Must have a positive attitude and willingness to learn., • Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures., • Evaluation and Decision-Making: Must be able to evaluate and select among alternative courses of action quickly and accurately., • Handle Pace and Pressure: Must work well in stressful, high-pressure situations and maintain composure and objectivity under pressure., • Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests., • Financial Skills: Must be able to work with and understand financial information and data, and basic arithmetic functions., • Other Required Skills: Must be attentive to detail and meet deadlines., • Technology: Must be proficient in Windows operating systems, Company approved spreadsheets and word processing., • Communication Skills: Must be able to convey information and ideas clearly., • Hospitality and Guest Service: Leads team members to always provide friendly service with a smile to guests., • Certifications and Licenses: Must meet the legal age to serve alcoholic beverages (at select properties). A valid Driver's License is required., • Market Knowledge: Basic market knowledge., • Age Requirement: Must be 18 years of age or older to perform this job., • Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel., • Education: Bachelor’s or Associate’s Degree Preferred., • Work Experience: Previous supervisory experience preferred. Progressive experience in the hospitality, hotel, restaurant, or service industry, including Rooms and Food & Beverage departments preferred. Physical Working Demands & Working Environment: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to: • Stand or remain in a stationary position for long periods of time (3-4 hours at a time)., • Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls., • Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms. Language and Reasoning Skills: To perform the duties of this job, an individual must be able to: • Read, write, understand and communicate with others effectively using the English language., • Read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals., • Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style., • Ability to speak effectively in English before groups such as customers or employees., • Read and interpret business records and statistical reports in English. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship. Our Company • MCR is the 3rd-largest hotel owner-operator in the United States., • Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia., • MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities., • MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels., • MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020., • MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer., • Hotel Discounts, • Weekly Pay, • Paid Time Off, • Retirement Options, • Referral bonuses, • Career advancement & upward mobility, • Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

Job Description JOB SUMMARY The Guest Services Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. QUALIFICATION STANDARDS * The Guest Services Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. DUTIES & FUNCTIONS Fundamental Requirements: * Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. * Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s. * Carry a cell phone at all times. * Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s. * Develop employee morale and ensure training of Guest Services personnel. * Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc. * Attend daily and monthly Rooms Merchandizing meetings. * Participate in required M.O.D. program as scheduled. * Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis. * Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements. * Ensure that no-show revenue is maximized through consistent and accurate billing. * Maintain Highgate Hotel S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting. * Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Highgate Hotel S.O.P.'s. * Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. * Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc. * Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming. * Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use. * Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s. * Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms. * Ensure sign off of all Service Standards by Position for Guest Services staff. * Assist in preparation of revenue and occupancy forecasting. * Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. * Must maintain constant communication with Housekeeping, Reservations and the Credit Manager. * Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. * Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service. * Ensure correct and accurate cash handling at the Front Desk. * Follow and enforce all Highgate Hotel credit policies. * Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees. * Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards. * Establish and maintain key control system. * Ensure participation within department for monthly Highgate Hotel team meeting. * Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores. * Monitor all V.I.P.'s, special guests and requests. * Maintain required pars of all front office and stationary supplies. * Review daily Front Office work and activity reports generated by Night Audit. * Review Front Office log book and Guest Request log on a daily basis. * Be familiar with all corporate sponsored programs such as airline mileage, Triple Upgrade, or V.I.P. programs, and the standards and procedures for each. * Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs. * Conduct meetings according to Highgate Hotel standards as required by management.

Front Desk Agent/PT Night Audit. Are you a passionate hospitality professional with exceptional interpersonal skills? Join our team as a Front Desk Agent/PT Night Audit and be the welcoming face of The Camby Hotel. This role will also have weekend Night Audit responsibilities.

Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Additional Information: Overnight Shift, Front Desk, Open Availability.

The Night Auditor is responsible for the overnight audit process and accounting functions such as daily reporting of revenues and accounts payables, transaction audits and verifications, and preparation of final statements for the next day's check-outs. They may also perform reception duties for lat

Night Auditor-Hotel Desk- Overnight Position. Are you a night owl? Sleep during the day, stay up through the night? If this describes you then apply for our Night Audit position! In this extremely important role, you will be a champion guest service agent to ensure guest needs are met and that the h

This role will also have weekend Night Audit responsibilities. Conduct night audits to verify the accuracy of guest accounts and resolve any discrepancies. Assist guests with inquiries, requests, and any issues that may arise during the night.

Night Auditor Duties And Responsibilities:. Post charges to the guest accounts that have not been posted or were incurred on the night audit shift. Follow the End of Day / Night Audit Checklist (Must Read !).

As a Hotel Night Auditor, you play an essential role in ensuring guest satisfaction and taking care of our simple computer audit process. QUALIFICATIONS FOR A HOTEL NIGHT AUDITOR. Home2 / Tru Scottsdale Salt River in Scottsdale, AZ is looking to hire a full-time or part-time Hotel Night Auditor to j

Join the dynamic guest service team at My Place Hotel as a Night Auditor! In this key role, you'll be the go-to person for all guest needs during the night shift, handling everything from reservations and check-ins to addressing guest inquiries. Address guest questions, concerns, and complaints with

Job Category: Ops - Hourly Non Mgmt.Location: Aloft Scottsdale, 4415 N Civic Center Plz, Scottsdale, AZ 85251, USA.Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier.R

Master of midnight math: Own the night audit! Balance the books, finalize transactions, and make sure every number is in its perfect place. As a Night Auditor, you'll be the behind-the-scenes hero who keeps things running smoothly while the world sleeps. Nighttime welcome wagon: Greet guests with wa

Master of Midnight Math: Own the Night Audit! Balance the books, finalize transactions, and make sure every number is in its perfect place. As a Night Auditor, you'll be the behind-the-scenes hero who keeps things running smoothly while the world sleeps. Nighttime Welcome Wagon: Greet guests with wa

Crescent Hotels & Resorts - - Responsibilities: Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals; Run audit reports/journals from the front office system, Point of Service, and the computer; Make corrections and adjustments and handle all computer problems du

Marriott Hotels - - Responsibilities: Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date; Process all payment types such as room charges, cash, checks, debit, or credit; Process adjustment vouchers, paid-outs, correction vouchers, and

Schulte Companies - - Responsibilities: Audit the daily guest ledger and end-of-day accounting functions; Ensure accuracy of all charges to guest folios; Act as front desk clerk, checking guests in and out, booking reservations and resolving guest issues; Make cash drops in accordance with proper c

Maintain organized records of the day's activities, including preparing the Night Audit Checklist, managing cash and call logs, and keeping the Front Desk Log up-to-date. Report any issues related to the front desk, guest relations, or maintenance to the General Manager.

Job DescriptionCompany Description At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night. Sectigo is the most innovative provider of certificate lifecycle management (CLM), delivering comprehensive solutions that secure human and machine identities for the world’s largest brands. Sectigo’s automated, cloud-native CLM platform issues and manages digital certificates across all certificate authorities (CAs) to simplify and improve security protocols within the enterprise. Sectigo is one of the largest, longest-standing, and most reputable CAs with more than 700,000 customers and two decades of delivering unparalleled digital trust. “When people think Online trust management, they think Sectigo because we offer our customers unparalleled peace of mind.” How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you. Job Description We are looking for a talented Staff Accountant to join our growing global team at Sectigo. The Staff Accountant is responsible for carrying out full-cycle accounting and closing duties, such as preparing journal entries, balance sheet reconciliations, corporate credit card expense reporting, multi-currency transactions for international subsidiaries, conducting internal review and reporting tasks, and supporting annual audits. The Staff Accountant position requires proficiency with Microsoft Office suite (especially advanced Excel skills), strong communication skills, and the ability to work cross-functionally with internal and external teams on accounting-related projects and tasks. This position also requires strong time-management skills and the ability to perform with quality and efficiency against deadlines, adhering to US accounting standards and the company’s standard operating procedures (SOPs). This is a full-time position, working in a hybrid model, and reporting to our Scottsdale office at least 3-4 days a week. Here are the core functions, responsibilities, and expectations for this role: • Responsible for various closing tasks within the full-cycle accounting process in a timely and accurate manner in accordance with closing timelines and lender deliverables., • Recording journal entries for accounting-related bank activities and completing bank reconciliations across multi-currency, international companies within the accounting ERP system. Coordinating weekly with team members to ensure completeness of all bank activity entries throughout the month., • Preparing and posting month-end journal entries, including, but not limited to, accrued expenses, prepaid expenses, fixed assets, intangibles and depreciation/amortization recognition, deferred expense accounting under US GAAP, multi-currency trial balance imports for subsidiaries, recording of foreign exchange on multi-currency ledgers, and corporate travel and card expense entries., • Coordinating with the global team to reconcile for variances within multi-entity, multi-currency intercompany transactions on the general ledger., • Ensuring all assigned schedules are accurate and consistently maintained, including various balance sheet reconciliations, in accordance with the closing timeline and respective deadlines each month., • Supports the full Accounting Team as well as the FP&A Team in monthly, quarterly, and annual reviews of financial statements, including research and reconciling of variances or fluctuations on the general ledger., • Supporting Interim and Annual Audit engagements for US GAAP, UK GAAP and Tax Returns by providing requested schedules, reconciliations, journal entry support, or explanation/walkthroughs of processes., • Reviewing and auditing expense reports for receipts and proper coding, including travel and entertainment as well as journal entries for all corporate card transactions. Partnering with Procurement on implementing process improvements to streamline processing and workflows of expenses and corporate card accounting each month., • Maintaining all process documentation on respective duties, as well as actively supporting various process improvements, streamlining of procedures and other critical projects., • Assisting with various other ad-hoc requests from management, FP&A, tax team, and third-party accounting firms in support of internal reporting needs and statutory deliverables., • Additional tasks associated with this position may be assigned in response to company initiatives and business needs.Qualifications Education: • Minimum of 2 years of current accounting experience is required., • Must be able to demonstrate a fundamental knowledge of US accounting standards and supports adherence to relevant regulatory requirements and company Standard Operating Procedures (SOPs)., • Must have prior experience working in a multi-entity environment, preferably with exposure to international, multi-currency organizations., • SaaS industry experience, or related industry/organizational environment is preferred., • Strength and proficiency with accounting ERP systems, such as Microsoft Dynamics Business Central or similar., • Ability to leverage and implement new technologies, tools, and platforms within the accounting function to support system improvements., • Must have outstanding work ethic and eagerness to learn and grow within the organization. There will be ample opportunity to take on more responsibilities as the role evolves., • Consistency in carrying out processes with extreme accuracy and efficiency is critical for this role as we adapt to process changes and improvements while adhering to timely reporting deadlines., • Ability to work independently and collaboratively in a fast-paced environment. Excellent time-management skills, planning, and organizational skills., • Excellent verbal and written communication skills; eagerness to present ideas, offer up solutions for process improvements, and communicate effectively is critical., • Must be able to multi-task with multiple deadlines and objectives at once, such as managing the daily routine tasks, closing timelines and duties, and cross-departmental or third-party requests within a given week. Additional Information All your information will be kept confidential according to EEO guidelines. Global team. Global reach. Global impact. At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.

Minimum of 1 year in Accounting or Night Auditor role. Schulte Hospitality Group is seeking a dynamic, service-oriented Night Auditor to join our team! SHG is an organization whose success is rooted in its service culture. Work nights, weekends, and holidays as needed.

Job DescriptionDescription: Why Good Night Stay? Goodnight Stay is the premier luxury corporate and vacation rental management company, utilizing cutting-edge technology and leveraging its 25 years of experience to provide an unparalleled experience through thoughtful curation and design, high standards of excellence, and impeccable customer service. Our team is passionate about cultivating unforgettable, amazing experiences for all of our guests. After all, a life well-lived is a life full of incredible memories. If this sounds like a mission you'd be proud to support, read on! What GoodNight Stay is looking for: We are looking for an Owner Success Manager to manage our client accounts. You will address customer concerns and help facilitate a smooth and fun new homeowner onboarding experience. We expect you to be an energetic, goal-driven person with excellent communication skills. This role may often be challenging so you should be able to remain calm and polite in tough situations. If you have some experience in sales or customer service, we’d like to meet you. Your goal will be to foster long-term relationships with clients and help grow our business. The Owner Success Manager Role: Job Summary/Description: The Owner Success Manager plays a vital role in providing PROMPT, EXCELLENT, and RESPECTFUL customer service to our Client / Property Owners. This associate must reside in the reside in perspective location in this position to visit owner properties regularly and routinely and to attend in-person meetings with owners when scheduled. The Owner Success Manager may be responsible for the company's relationship with properties owners. Duties/Responsibilities: • New Owner Orientation - Expand on exact execution of Property Management Agreement (PMA) terms for the purpose of property care & use of Owner portal., • Owner Relationship Building - Establish a rapport with Owner, relevant HOA personnel and other authorized representatives of owners., • Owner Information/Profile Records - Consistently update and audit property and owner profile in software platforms., • Communication - Act as the direct link between owners and the company's various departments to answer questions and to assist in coordination of owner requests when applicable under the terms of the Property Management Agreement. Create work orders to be fulfilled by market staff as they are prioritized in accordance with current market status, staffing and needs., • Notifications/Approvals - Notify owners of significant incidents or charges below the non-approval required threshold set out in the Property Management Agreement (PMA) and request approvals for items and services estimated or identified as being above the approval required threshold set out in the Property Management Agreement (PMA), • Inspection/Review - Review of Property Maintenance & Housekeeping Inspection Records to provide up to date condition reports to owner and to make recommendations. Visit each property no less than once per quarter to conduct a full maintenance & housekeeping inspection beyond those routinely conducted by field operations staff., • Financial Proofing - Review service charges and information necessary for Owner Charges to monthly statements., • Information - Providing proactive recommendations and information to owners to improve their understanding of local market conditions, property care and the industry through individual and market-wide messages and newsletters., • Collaboration - Collaborate with General Manager, Director of Operations & Founder in additional owner retention, owner referral, branding, and business development strategies., • Company Ethos - Ensure, encourage, and promote company core values, missions, and vision to protect the company's brand and standards. Requirements: Benefits: GoodNight Stay will provide a competitive salary and bonus, medical/dental/vision benefits, vacation & holiday time off, company-provided equipment, and has many other employee perks that enhance our culture and team building. Required Skills/Abilities: • Must possess: the ability to accomplish general office and clerical tasks; excellent computer skills; superior communication; time management; prioritization; and an understanding of sensitive material handling., • The associate must have reliable personal transportation/valid driver's license, submit to a background/reference check and be able to climb stairs with reasonable accommodation. Education and Experience: • Bachelor’s degree in Business Management, Business Administration, or related field required; M.B.A. preferred., • Certification through the Institute of Certified Professional Managers (ICPM) preferred., • Five years of related experience required Compensation: Good Night Stay will provide a competitive salary, medical/dental/vision benefits, vacation & holiday time off, company-provided equipment, and has many other employee perks that enhance our culture and team building.

Job Description What will I be doing? • Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier., • Run audit reports/journals from the front office system, Point of Service, and the computer., • Make corrections and adjustments and handle all computer problems that might occur throughout the shift., • Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary., • Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations., • Comply with attendance rules and be available to work on a regular basis., • Assist late arriving guests with check-in process, in a friendly and timely manner., • Competitive pay, • Great associate benefits including health insurance for both full time and part time employees, • Upbeat and positive work environment, • Career growth opportunities At least 6 months of previous, face-to-face guest/customer experience Position requires 11pm to 7am availability and 3pm to 11pm availability Additional Qualifications Previous financial experience a plus. Advanced computer skills a plus. Lightspeed experience is a plus.

Job DescriptionOur property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required but guest service experience is highly preferred. If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents, apply now.Compensation: 16 - 18 hourly Responsibilities: • Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process, • Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management, • Ensure all guests feel they are having an exceptional experience at the property, • Complete additional bookkeeping, administrative, and accounting procedures as requested, • Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as requiredQualifications:, • Proficiency with computers is required; experience with reservation and accounting software is desired, • High school diploma or equivalent required; some college preferred, • Excellent customer service and communication skills are required, • Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required, • Requires a flexible schedule that allows for overnight shift hoursAbout Company Where timeless classics are woven with modern details. Where business meets pleasure. Even when travelers are global, they can experience the local. As a member of the team, you will become part of our united community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine, and approachable environment, join our team. In joining Fairfield, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself.

Job Description Home2 / Tru Scottsdale Salt River in Scottsdale, AZ is looking to hire a full-time or part-time Hotel Night Auditor to join our awesome hospitality team. Are you a motivated and energetic night owl? Would you like to join a well-established hotel that offers great job security and a fantastic, supportive team? If so, please read on! This entry-level position earns a competitive wage of $16 - $18/hour. We also offer fantastic health and travel benefits along with a positive work environment. If this sounds like the right full- or part-time opportunity for you, apply today! WORK SCHEDULE This full- or part-time position works overnight. It's a perfect option for hardworking individuals who enjoy staying up late or for those looking for something late to complement their existing careers! A DAY IN THE LIFE OF A HOTEL NIGHT AUDITOR As a Hotel Night Auditor, you play an essential role in ensuring guest satisfaction and taking care of our simple computer audit process. You enthusiastically assist guests as they arrive and during their stay. In addition, you keep our front desk area clean and presentable. If a guest comes to you with a complaint or concern, you work quickly to provide prompt resolutions. You follow the steps to complete the audit process, ensuring that our books are in order. You're quick to accomplish any task that comes your way, and it brings you great fulfillment to know your hard work in this entry-level job keeps our hospitality company running at optimal levels! QUALIFICATIONS FOR A HOTEL NIGHT AUDITOR • Great with computers A LITTLE ABOUT US Founded in 2020, our extended-stay hotel provides exceptional modern comfort for our guests. We offer an upbeat and memorable experience for all who come and visit. Our amazing team members are bright, friendly, and passionate about serving our guests. They come to work each day with a smile! In order to hire and retain exceptional employees, we offer competitive compensation, generous benefits, and a great work environment. Our team at Tru / Home2 Suites is wonderful and would love to welcome you! ARE YOU READY TO JOIN OUR TEAM? If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Location: 85258 Job Posted by ApplicantPro

Job Description Location: My Place Hotel- Mesa, AZ About the Role: Join the dynamic guest service team at My Place Hotel as a Night Auditor! In this key role, you'll be the go-to person for all guest needs during the night shift, handling everything from reservations and check-ins to addressing guest inquiries. If you're an organized, dependable multi-tasker with a positive attitude and a strong knowledge of the local area, we want you on our team! What You'll Do: • Guest Services: Provide a warm, welcoming experience for all guests. Handle reservations, check-ins, check-outs, and accurately record charges for rooms, taxes, My Store purchases, and pet fees according to policy., • Guest Assistance: Address guest questions, concerns, and complaints with comprehensive knowledge of the hotel, amenities, and local attractions, including restaurants, shopping, attractions, and churches., • Night Audit & Paperwork: Complete the Night Audit Checklist, manage cash logs, call logs, and maintain all necessary paperwork. Keep the Front Desk Log updated and review previous shift logs at the start of each shift., • Cleaning & Laundry: Perform some cleaning duties, including laundry, vacuuming, dusting, and ensuring the front desk, lobby, and housekeeping areas are tidy and well-stocked., • Safety & Security: Adhere to all safety and security protocols, regularly inspect the property, ensure exterior doors are secure, and report any potential hazards. To excel in this role, you'll need a combination of technical skills and personal qualities: Positive, Customer-Focused Attitude: A friendly, welcoming demeanor is essential for providing the high level of service our guests expect. Basic Computer Skills: Proficiency in Microsoft Office and other basic computer applications is required. Strong Communication Skills: You'll need excellent written and verbal communication skills to interact effectively with guests and colleagues. Multi-Tasking & Organizational Abilities: This role requires the ability to manage multiple tasks simultaneously. Dependability & Professionalism: We're looking for someone reliable, professional, and consistent in their work. Attention to Detail: Accuracy is crucial, especially when handling financial records and guest information. Benefits: • Competitive Pay: Part Time; $17.50-18.50 per hour, • Monthly Bonus Potential, • Flexible Scheduling: 12am-8am; weekend and holiday availability a must, • Direct Deposit, • Cross-Training If you're seeking a role that is not only rewarding but also offers excitement and growth opportunities, the Night Auditor position could be the perfect fit for you. This is your chance to apply your skills, personability, and dedication in a way that makes a real difference. Join our team and take pride in creating a safe and welcoming environment for our guests, while advancing your career in the hospitality industry. Apply today and Make My Place Your Place! Job Posted by ApplicantPro

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Audit for the Candlewood in Mesa, Arizona. Night Auditor (Overnight Shift 11 PM-7 AM) Job Purpose: The Front Desk Night Auditor is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. • Check guests in, issue room keys, and provide information on hotel services and room location., • Ensure required identification is taken from guests at check-in in line with local legislative requirements., • Answer phones in a prompt and courteous manner., • Up-sell rooms where possible to maximize hotel revenue., • Answer, record and process all guest calls, messages, requests, questions or concerns., • Record guest preferences in the system., • Check guests out, including resolving any late or disputed charges., • Accurately process all cash and credit card transactions using established procedures., • Issue, control and release guest safe-deposit boxes in line with hotel procedures., • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up., • Take action to solve guest problems/complaints using appropriate service recovery guidelines., • Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty., • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes., • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service., • Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: • Frequently standing up behind the desk and front office areas., • Carrying or lifting items weighing up to 50 pounds / 23 kilograms., • Handling objects, products and computer equipment., • Being passionate about people and service., • Strong communication skills are essential when interacting with guests and employees., • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc., • Basic math skills are used frequently when handling cash or credit., • Problem-solving, reasoning, motivating, and training abilities are often used., • Team Driven and Values Based Culture, • Medical/Dental/Vision, • Vacation & Holiday Pay, • Same-day pay available, • Employee Assistance Program, • Career Growth Opportunities/ Manager Training Program, • Reduced Room Rates throughout the portfolio, • Third Party Perks (Movie Tickets, Attractions, Other), • 401(k), • Employee assistance program, • Employee discount, • Flexible schedule, • Flexible spending account, • Life insurance, • Parental leave, • Referral program

Job DescriptionNight Auditor We are seeking a detail-oriented and dependable Night Auditor to manage overnight front desk operations and ensure accurate daily financial reporting. In this role, you'll assist guests with late check-ins, reconcile the day’s transactions, and prepare reports for management. Ideal candidates are organized, trustworthy, and enjoy working independently in a quiet, overnight setting. Key Responsibilities • You will be the key to our hotel's financial accuracy during the overnight hours, ensuring all transactions are recorded and reconciled correctly., • Your daily tasks will include auditing guest accounts, processing night audit reports, and assisting with guest check-ins and checkouts., • You will report to the Front Office Manager or Director of Finance/Controller., • A high school diploma, a GED, or one year of hotel experience, • Previous experience in a similar or related position, • A combination of education and experienceWhat You’ll Need to Succeed, • Eligible to work in the United States, • Ability to read, write, and communicate effectively in English, • Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations, • Availability to work a flexible schedule, including evenings, weekends, and holidays if needed, • A warm, professional demeanor that reflects HVMG’s Culture of Excellence Why Our Associates Love HVMG • Career growth opportunities across our nationwide portfolio, • Flexible scheduling, • Access up to 40% of your earned wages before payday with PayActive, • Paid Time Off (PTO) and Paid Holidays, • Full healthcare benefits: medical, dental, and vision, • 401(k) with guaranteed 4% match and no vesting period We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President. The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

Job Description Dual Night Auditor-Hotel Desk- Overnight position 2 days a week at each Are you a night owl? Sleep during the day, stay up through the night? If this describes you then apply for our Night Audit position! In this extremely important role, you will be a champion guest service agent to ensure guest needs are met and that the hotel is prepared for the next day. We are hiring for a Night Auditor! Could this be you? What We Offer: • Career advancement opportunities, • Employee discounts, • Competitive pay, • Daily Pay, • Flexible work schedule, • Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Computes, records, and verifies numerical data for use in maintaining accounting records by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Keeps accurate accounts of cash, checks and credit transactions, • Handles confidential information, including guest records, with a high degree of integrity, • Makes daily deposits (as applicable), • Verifies room charges and rates; verifies register has appropriate starting cash, • Manages daily paperwork including occupancy report, guest list, cash drawer summary, balance sheet, account summary, history file, and housekeeping report • Submits reports to corporate office as appropriate, • Monitors room availability, • Blocks rooms and handles guest requests, • Performs and documents security walks on a regular basis, • Has a thorough knowledge of emergency procedures and implementation of procedures, • Prepares continental breakfast on time; replenishes breakfast items as needed, • Performs duties of a Guest Service Agent, including laundry functions as directed, • May be required to make management decisions in manager’s absence, • All other duties as assigned What we are looking for: • 6 months – 1+ year of Night Audit experience preferred, • Desire to work overnight shifts, • Ability to keep accurate accounts of cash, checks and credit transactions, • Ability to manage and keep accurate accounts of cash, checks and credit transactions, • Passionate about hospitality and creating an exceptional guest experience., • All other duties as assigned.

Job DescriptionOur property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required but guest service experience is highly preferred. If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents, apply now.Compensation: $16.00 - $18.00 hourly Responsibilities: • Produce and distribute daily weekly, and monthly reports to hotel management, department heads, and general manager, • Complete additional bookkeeping, administrative, and accounting procedures as requested, • Provide exceptional service to all hotel guests during their stay, • Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required, • Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentagesQualifications:, • Great communications. and excellent customer service skills are required, • Flexible overnight hours are required, • Proficiency with computers is required; experience with reservation and accounting software is desired, • Some college is preferred but a high school diploma or equivalent is required, • Experience in the hospitality industry or guest services is preferred, but not requiredAbout Company Where timeless classics are woven with modern details. Where business meets pleasure. Even when travelers are global, they can experience the local. As a member of the team, you will become part of our united community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine, and approachable environment, join our team. In joining Fairfield, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself.

Job Description JOB OVERVIEW: Balance room, restaurant and bar work daily. Post and balance charges and settlements in a timely and efficient manner. Maintain files and reset the systems for next day operations. ESSENTIAL JOB FUNCTIONS: 1. Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier., 2. Run audit reports/journals from the front office system, Point of Service and the computer., 3. Make corrections and adjustments and handle all computer problems that might occur throughout the shift., 4. Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary., 5. Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations., 6. Comply with attendance rules and be available to work on a regular basis., 7. Perform any other job related duties as assigned. REQUIRED SKILLS AND ABILITIES: Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key. Ability to effectively deal with guest and employee concerns in a friendly and positive manner. Ability to access and accurately input information using a moderately complex computer system. PERFORMANCE STANDARDS Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something. Safety & Security: The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns. NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Job Description Night Auditor-Hotel Desk- Overnight position Are you a night owl? Sleep during the day, stay up through the night? If this describes you then apply for our Night Audit position! In this extremely important role, you will be a champion guest service agent to ensure guest needs are met and that the hotel is prepared for the next day. We are hiring for a Night Auditor! Could this be you? What We Offer: • Career advancement opportunities, • Employee discounts, • Competitive pay, • Daily Pay, • Flexible work schedule, • Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Computes, records, and verifies numerical data for use in maintaining accounting records by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Keeps accurate accounts of cash, checks and credit transactions, • Handles confidential information, including guest records, with a high degree of integrity, • Makes daily deposits (as applicable), • Verifies room charges and rates; verifies register has appropriate starting cash, • Manages daily paperwork including occupancy report, guest list, cash drawer summary, balance sheet, account summary, history file, and housekeeping report • Submits reports to corporate office as appropriate, • Monitors room availability, • Blocks rooms and handles guest requests, • Performs and documents security walks on a regular basis, • Has a thorough knowledge of emergency procedures and implementation of procedures, • Prepares continental breakfast on time; replenishes breakfast items as needed, • Performs duties of a Guest Service Agent, including laundry functions as directed, • May be required to make management decisions in manager’s absence, • All other duties as assigned What we are looking for: • 6 months – 1+ year of Night Audit experience preferred, • Desire to work overnight shifts, • Ability to keep accurate accounts of cash, checks and credit transactions, • Ability to manage and keep accurate accounts of cash, checks and credit transactions, • Passionate about hospitality and creating an exceptional guest experience., • All other duties as assigned.

Job Description Location: My Place Hotel- Mesa, AZ About the Role: Are you ready to join a team dedicated to delivering exceptional guest experiences? My Place Hotel is looking for a motivated and detail-oriented Guest Services Representative. In this key role, you will be the central point of contact for guests, ensuring their stay is seamless from reservation to check-out. If you're an organized, dependable multitasker with a positive attitude and strong knowledge of the local area, this is the perfect opportunity for you! What You'll Do: As a Guest Services Representative, your shift will be filled with various tasks aimed at providing top-notch service to our guests: • Guest Interaction: Welcome and greet guests with a warm and friendly demeanor. Efficiently handle check-ins and check-outs, manage reservations, and accurately record charges for rooms, taxes, My Store purchases, and pet fees according to hotel policy., • Guest Assistance: Serve as the go-to resource for guests by providing information about the hotel, amenities, local attractions, restaurants, shopping, and churches. Also, address and resolve guest concerns or complaints with professionalism., • Telephone Management: Operate the phone system with proper etiquette, take and transfer calls, accurately record messages, and manage guest wake-up calls., • Financial Transactions: Complete credit card authorizations, accurately handle cash transactions and provide change for guests., • Administrative Duties: Maintain organized records of the day's activities, including preparing the Night Audit Checklist, managing cash and call logs, and keeping the Front Desk Log up-to-date. Report any issues related to the front desk, guest relations, or maintenance to the General Manager., • Safety & Security: Adhere to all safety and security protocols. Regularly inspect the property, including walking all floors and stairwells, checking outside doors for security, and ensuring outside lighting is functioning properly., • Loyalty Program Promotion: Actively promote the Stay Rewarded Loyalty Program to enhance guest loyalty and satisfaction., • Cleaning: Assist with cleaning tasks, such as laundry (washing, drying, folding, and storing), cleaning and sanitizing common areas, stocking supplies, making coffee, and stocking the coffee bar. Ensure that all entrances and sidewalks are free of snow and ice., • Support Services: Deliver additional guest supplies such as rollaway cribs, towels, and soap as needed. Issue and track master keys and key cards for housekeeping and maintenance staff. Basic Computer Skills: Proficiency in Microsoft Office and basic computer applications. Strong Communication Skills: Excellent verbal and written communication skills to interact effectively with guests and colleagues. Organizational & Multi-Tasking Abilities: Ability to juggle multiple tasks while maintaining high standards of accuracy and organization. Dependability & Professionalism: Reliability, professionalism, and consistency in your work are essential. Attention to Detail: A meticulous approach to ensure accuracy in financial transactions and guest records. Benefits: • Competitive Pay: Part time; $17.50-18.50 per hour, • Monthly Bonus Potential, • Flexible Scheduling: 4pm-12am; weekends and holiday availability a must, • Direct Deposit, • Cross-Training If you're looking for a rewarding role in a fun, supportive environment with growth opportunities, we encourage you to apply for the Guest Services Representative position. Showcase your skills and dedication, and become an essential part of our team, where you can make a real difference in our guests' experiences. Apply today and make My Place Your Place! Job Posted by ApplicantPro

Job Description Our property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required, but guest service experience is highly preferred. If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents, apply now. Compensation: $15 - $15.50 hourly Responsibilities: • Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required, • Process additional administrative, bookkeeping. and accounting procedures as required, • Make sure every hotel guest has a pleasant stay, • Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages, • Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel managementQualifications:, • Requires a flexible schedule that allows for overnight shift hours, • Proficiency with computers is required; experience with reservation and accounting software is desired, • Great communications. and excellent customer service skills are required, • Diploma or equivalent from high school is required; some college is desired, • Experience in the hospitality industry or guest services is preferred, but not requiredAbout Company Our signature "Count on Me" service culture encourages each team member to be responsive and respectful, and deliver great experiences to our guests, partners, and communities. OUR CORE VALUES • Integrity: We hold ourselves to the highest standards. We’re responsible, truthful, and transparent. We do the right thing., • Accountability: We honor our commitments and deliver results. Under any circumstance, we stand up and say: “Count on Me.”, • Inclusive: We respect differences in people, cultures, ideas, and experiences. We foster partnership. We welcome all., • Caring: We never underestimate the power of compassion. We generously give our time, attention, and action., • Fun: Fun is an energizing force. When we have fun doing what we love, our guests love their experiences with us.

Job Description Scope of Position: Supports the Front Office Manager in overseeing daily operations of guest services, including front desk, bell services, telephone operations, night audit, and reservations. Ensures exceptional guest satisfaction while optimizing departmental performance and hotel profitability. Primary Responsibilities: * Assist in the training, supervision, and performance development of Guest Services Agents, Front Desk Agents, and Night Auditors. * Oversee and actively participate in the guest registration and check-in/check-out process. * Assist with staff scheduling in alignment with labor standards and occupancy forecasts; assign daily tasks and manage labor costs to remain within budget. * Promptly respond to and resolve guest complaints and service requests, ensuring follow-up and satisfaction. * Ensure compliance with established hotel procedures regarding accounting, credit control, financial transactions, cash handling, guest security, and emergency protocols. * Maintain a strong presence at the front desk to support staff and guest needs, particularly during high-traffic periods. * Serve as a role model for professional appearance and behavior; uphold a polished image at all times. * Communicate and enforce company policies and procedures effectively among team members. * Participate in the recruitment and hiring process by following company hiring standards, including behavioral interviewing, reference checks, and team evaluations. * Support and conduct training sessions focused on safety, departmental procedures, service standards, and guest engagement. * Ensure the business center is fully stocked and operational on a daily basis. * Attend bi-weekly management meetings when the Director of Front Office is unavailable.

Job DescriptionGopuff is seeking a Process Lead for our Operations team. Reporting to the Site Leader or Manager, this role is a core part of the leadership team with the responsibility to ensure order accuracy and fast, efficient delivery to our customers. During your shift, you will lead the performance and day to day tasks of both the Pack and Receive and Kitchen* teams. The success of the team will rely on your ability to coach and motivate the team with a focus on perfecting the customer experience for each order. We put our customers first. Customers turn to Gopuff to deliver their everyday essentials—day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks. Responsibilities:-Pack orders and receive inbound inventory during low vol / min staffed periods-Completing ICQA in low vol / min staffed periods- Support the associate team in path when there are any gaps in shift coverage, which may include the use of carts, pallet jacks, dollies and other equipment to move product-Quarterback and direct all associate activities during the shift-Escalate in real time any site issues to Site Leadership, Regional Leadership, and Live Monitoring for assistance-Ensure completion of close/open checklists for OA team-Oversee execution of all facility operations and delivery processes for your shift, while ensuring that subsequent shifts are setup to succeed-Develop and train new associates within site and kitchen* (if/when Site Leadership is unable to be on shift)-Manual intervention of driver routing & dispatching.-Shelf move activities (for reorganization & backstock)-Execute all site-specific projects or initiatives (including but not limited to audit counts, new hire onboarding, food safety and cleanliness audits etc.)Conduct damage + expiry process auditsAssist in meeting performance objectives including but not limited to site labor management during shift, order volume, pack times, mispack rates, inventory accuracy and bottlenecking-Troubleshoot/ root cause analysis for defects within shift-Stand, push, pull, squat, bend, reach and walk during shifts-Handle products that may contain tobacco, nicotine, and/or alcohol-Work in freezer locations periodically throughout shifts-Complete additional assigned duties based on the needs of the business Qualifications:-2 years of internal Gopuff experience-2+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience -1+ years of experience in improving processes and efficiencies and ServeSafe Certification highly preferred -Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends-Team-oriented mentality- Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the business- Ability to stand, bend, reach and walk during shifts- Ability to lift up to 49 pounds #LI-DNPWhat We Offer • Medical/Dental/Vision Insurance (for full-time employees), • 401(k) Retirement Savings Plan, • 25% employee discount & FAM Membership, • Vacation and Sick Time for eligible employees, • EAP through AllOne Health (formerly Carebridge)Pay, • Gopuff pays employees based on market pricing and pay may vary depending on your location. Compensation for U.S. locations is based on a cost-of-labor index for that geographic area., • Tempe, AZ Pay Rate: USD $18.40/hr, • The salary range above reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. For additional information on this role’s compensation package, please reach out to the designated recruiter for this role. Incentives:

Prepare daily restaurant revenue report data by auditing point of service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier. Run audit reports/journals from the front office system, point of service and the computer. Balance all revenue and

Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier. Run audit reports/journals from the front office system, Point of Service and the computer. Balance all revenue and

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Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash

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Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your schedule requires (gig, part-time, full-time, seasonal, hourly, or temporary).With Uber, you can cash