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Job DescriptionDescription: Department: Front Desk Reports To: General Manager Position Summary The Night Manager oversees and physically assists in all hotel operations during the evening and overnight shift, serving as the Manager on Duty, as primary point of contact for guests and team members for assigned hotel/s. Although this role has no direct subordinates, it carries full responsibility for monitoring all departments, ensuring safety, resolving issues, and maintaining brand standards throughout the night. The Night Manager ensures a smooth transition between daytime and overnight operations while safeguarding the property, supporting evening and overnight staff, and delivering exceptional guest service. Partners with the Front Desk Manager and Assistant Manager to uphold effective operational practices and ensure staffing requirements are met during overnight hours. This position is a working manager role that requires active participation in daily operations. The Night Manager must be willing to step in, assist, and physically support team members as needed, rather than remaining behind the desk or providing directions only. Supports cross-department operations (Front Desk, Housekeeping, Engineering, Food and Beverage) to maintain smooth late night and overnight flow. Key Responsibilities Guest Service & Front Office Operations • Serve as the highest-ranking leader on property during evening and overnight hours, handling all guest conCerns, scalations, relieving hourly employees for breaks and meals as needed, and handling special requests with professionalism and urgency., • Oversee check-ins, check-outs, room moves, billing inquiries, reservation adjustments, or what else is needed operationally, • Conduct nightly lobby and property walkthroughs to ensure cleanliness, safety, and a welcoming environment, • Monitor guest satisfaction and address service recovery opportunities immediately. Safety, Security & Emergency Response • Perform routine property patrols to ensure guest and team member safety, secure entrances/exits, and identify potential hazards., • Respond to emergencies, alarms, medical incidents, and security concerns, coordinating with local authorities when necessary., • Maintain accurate incident reports and ensure proper documentation of all overnight events. Operational Oversight • Support and monitor all overnight departments, including Front Desk, Housekeeping, Laundry, Engineering, and Food & Beverage (if applicable)., • Ensure overnight staff follow policies, procedures, and brand standards, providing guidance and support as needed., • Verify completion of nightly tasks such as cleaning schedules, maintenance checks, and audit-related duties., • Communicate operational updates, guest issues, and follow-up items to department leaders and the morning management team. Food and Beverage · Supports restaurant, bar, pantry, and banquet teams with guidance, issue resolution, relieving hourly employees for breaks and meals as needed, and guest recovery. · Conducts walkthroughs of dining areas, kitchens, and storage to ensure cleanliness, safety, and readiness. · Assists with closing procedures, cash handling verification, and end-of-day reporting. · Monitors staff workflow while exercising supervisory authority; escalates performance concerns to F&B leadership. · Responds to guest complaints, special requests, and service recovery needs during shift in the absence of F&B leadership. · Communicates nightly F&B updates, incidents, and follow-up items to department leadership. Night Audit & Financial Accuracy • Assist the Night Auditor with balancing daily transactions, resolving discrepancies, and ensuring accurate financial reporting., • Review daily revenue, occupancy, and rate reports for accuracy and completeness., • Ensure compliance with cash-handling procedures and audit controls. Housekeeping · Conducts evening and late-night property walkthroughs to ensure hallways, public areas, and service spaces remain clean, safe, and guest-ready. · Responds to guest requests for towels, toiletries, pillows, blankets, and room supplies, ensuring timely delivery and professional service. · Supports communication between Front Desk and Housekeeping regarding room status, late checkouts, early arrivals, and special requests. · Provides after-hours support for Housekeeping emergencies, spills, or urgent guest-impacting situations. · Communicates nightly Housekeeping updates, incidents, and follow-up items to department leadership. Property Maintenance & Issue Resolution • Identify and address maintenance concerns, place work orders and coordinate with Engineering for urgent repairs., • Ensure all equipment, lighting, and safety systems are functioning properly during overnight hours., • Follow up on unresolved daytime issues to ensure continuity of operations., • Communicates nightly Maintenance updates, incidents, and follow-up items to department leadership. Leadership & Communication • Act as the primary decision-maker during overnight hours, using sound judgment to resolve issues and protect the hotel’s interests., • Provide support, direction, and coaching to overnight staff without direct supervisory authority., • Prepare detailed shift reports summarizing incidents, guest interactions, operational concerns, and required follow-up for daytime leadership.Requirements: Qualifications • Previous hotel front office or operations experience required; supervisory or MOD experience preferred., • Strong problem-solving skills and the ability to remain calm under pressure., • Excellent communication, customer service, and conflict-resolution abilities., • Ability to work independently, make decisions, and manage multiple priorities., • Knowledge of hotel systems, safety procedures, and brand standards.

Night Auditor/h2pUse your attention to detail and desire for routine to create memorable guest experiences! As a Night Auditor, you will work overnight (graveyard) hours to supervise the hotel and perform tasks to certify that all daily transactions are reconciled. Your contributions as a Night Audi

Checks guests in and out of the hotel quickly, efficiently and courteously using the property management system, processes all payments according to established hotel policies and requirements, provides information and customer service to guests and visitors of the hotel, and runs end-of-day reports

As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during the overnight hours. Night Auditor at Marriott San Diego Gaslamp Quarter. We are seeking a diligent and detail-oriented Night Auditor to join our team at Marriott San Diego Gaslamp Quarter.

Use your attention to detail and desire for routine to create memorable guest experiences! As a Night Auditor, you will work overnight (graveyard) hours to supervise the hotel and perform tasks to certify that all daily transactions are reconciled. Your contributions as a Night Auditor are essential

As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during the overnight hours. We are seeking a diligent and detail-oriented Night Auditor to join our team at Marriott San Diego Gaslamp Quarter. Night Auditor Position at Marriott San Diego Gaslamp Quarter.

We are looking for a highly motivated individual to join our Front Desk team as a Night Auditor. Night Auditor Position at AC Hotel San Diego Downtown Gaslamp Quarter. Ensure the Night Audit procedures are followed with great attention to detail.

Someone who enjoys working as and being part of a team that provides great experiences for our Guests!. Ensure all house charges are posted accurately and in a timely fashion. Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions.

Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. Previous night audit/accounting experience

HHM Hotels - - Responsibilities: Balance revenue and settle accounts nightly; Perform bookkeeping activities, such as balancing accounts and conducting nightly audits; Check guests in/out and perform Guest Service Agent tasks; Prepare and distribute daily reports; Audit and reconcile cashiers and c

Marriott Hotels - - Responsibilities: Welcomes and registers Guests according to Brand Standards and hotel procedures; Check departing Guests out of the hotel according to Brand Standards and hotel procedures; Answer all guest questions accurately and resolve problems in a timely manner ensuring gu

Ensure emergency notification procedures are followed in the event of issues taking place overnight.

Perform nightly balancing and reconciliation of all hotel accounts, ensuring all transactions are accurately posted.

We have an opening for a talented Hotel Night Auditor to perform daily responsibilities with dedication.

Night Auditor Job Duties: Welcome guests in a warm and friendly manner overnight. Reconciles nightly finances and reports.

Night Auditor Job Duties: Welcome guests in a warm and friendly manner overnight. Reconciles nightly finances and reports.

As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during the overnight hours. We are seeking a diligent and detail-oriented Night Auditor to join our team at Marriott San Diego Gaslamp Quarter.

Job Description Job Summary Checks guests in and out of the hotel quickly, efficiently and courteously using the property management system, processes all payments according to established hotel policies and requirements, provides information and customer service to guests and visitors of the hotel, and runs end-of-day reports. Responsibilities • Welcomes guests in a friendly, prompt and professional manner., • Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner., • Up-sells rooms whenever possible to maximize hotel revenue., • Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank., • Issues, controls and releases guest safe-deposit boxes., • Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up., • Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. Qualifications • 1-2 years customer service experience., • Ability to stand for 8 hours, • Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. Benefits/Perks • Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates, • We offer an excellent travel discount program., • Opportunity to grow, we promote from withinExcel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.

Job Description Job Summary Checks guests in and out of the hotel quickly, efficiently and courteously using the property management system, processes all payments according to established hotel policies and requirements, provides information and customer service to guests and visitors of the hotel, and runs end-of-day reports. Responsibilities • Welcomes guests in a friendly, prompt and professional manner., • Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner., • Up-sells rooms whenever possible to maximize hotel revenue., • Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank., • Issues, controls and releases guest safe-deposit boxes., • Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up., • Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. Qualifications • 1-2 years customer service experience., • Ability to stand for 8 hours, • Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. Benefits/Perks • Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates, • We offer an excellent travel discount program., • Opportunity to grow, we promote from withinExcel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.

Job Description Position Summary Sonesta ES Suites Rancho Bernardo is seeking a reliable and customer-focused Full-Time Front Desk Associate to work a dual role as both a Guest Service Agent and a Night Auditor. This is a great opportunity for someone who enjoys variety in their schedule and has a passion for hospitality-day or night! This full-time position blends the best of both roles: Part-Time Guest Service Agent (Front Desk): Serve as the face of the hotel, welcoming guests, assisting with check-in/check-out, and creating memorable experiences during daytime and evening shifts. Part-Time Night Auditor: Oversee overnight operations, ensure accurate daily financial reporting, and assist late-night guests with professionalism and care. Responsibilities/Duties Guest Service Agent Greet guests with warmth and professionalism. Assist guests with inquiries and resolve issues promptly. Process payments and maintain accurate records. Collaborate with housekeeping and maintenance team. Handles guest check-in and check-out in an accurate and efficient manner. Enters/changes reservation information on the hotel computer systems. Processes payment from guest and posts charges to guest accounts. Operates hotel telephone console and uses good telephone etiquette. Sells rooms to guests on the telephone and in person. May perform periodic or scheduled cleaning projects. Understands and performs basic safety, security and emergency procedures of the hotel. Night Audit Perform nightly financial reconciliation and reporting. Monitor property security and respond to overnight guest needs. Help set up breakfast area and ensure morning readiness. Counts and balances cash and credit card receipts. Adjusts or corrects accounts as needed. Completes and distributes required audit processes and reports. Serves as Manager on duty for overnight shift. Contacts hotel leadership when operational matters require additional insight and authority. Essential Skills and Experience Prior hotel front desk or night audit experience preferred (Sonesta/Marriott brand experience is a plus!) Excellent communication and multitasking skills Strong attention to detail and ability to work independently Experience with OPERA or similar PMS is a plus Interpersonal, verbal and written communication skills Ability to work within a team-based environment Ability to perform and manage multiple tasks Planning and organizational skills Additional Details This position may require working weekends, holidays, or variable shifts based on business needs. The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class. Those who are ineligible to work in the United States will not be considered.

Job DescriptionBenefits: • 401(k) matching, • Dental insurance, • Employee discounts, • Health insurance, • Paid time off Job Summary Hotel Night Audit to serve as our guests first point of contact and manage all aspects of their accommodation. Hotel Night Audit responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. Hotel Night Auditor is responsible for the preparation and disposition of all Night Audit work. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities • Perform all check-in and check-out tasks, • Manage online and phone reservations, • Inform customers about payment methods and verify their credit card data, • Register guests collecting necessary information (like contact details and exact dates of their stay), • Welcome guests upon their arrival and assign rooms, • Provide information about our hotel, available rooms, rates and amenities, • Respond to clients complaints in a timely and professional manner, • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests needs, • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests, • Upsell additional facilities and services, when appropriate, • Maintain updated records of bookings and paymentsSkills, • Work experience as a Hotel Front Desk/Night Audit, Receptionist, or similar role, • Experience with hotel reservations software, like SNT and Room Key PMS, • Understanding of how travel planning websites operate, like Booking, Expedi.com and TripAdvisor, • Customer service attitude, • Excellent communication and organizational skills

Job Description Position Summary The Night Auditor is responsible for delivering exceptional guest service with a touch of outrageous hospitality. This overnight position involves reconciling accounts, processing and delivering required reports timely, and maintaining a positive and professional atmosphere throughout the night. Responsibilities Greeting guests upon arrival, checking them in and providing them with any information they need to enjoy their stay. Responding in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Answering the telephone and e-mails in a timely & professional manner. (Calls must be answered by the third ring). Coordinating solutions quickly when guests experience problems in their room and ensure items are shared for follow-up with proper departments. Performing hotel accounting functions as directed including reconciling all hotel cashier transactions, reviewing, organizing, and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. Communicating with Management team and department heads on any deficiencies or issues found for the day. Keeping the hotel lobby area inviting and clean by vacuuming, dusting, setting up welcome supplies and other various duties. Learning the property systems and be able to navigate the system quickly and efficiently including following Emergency Procedures and running necessary reports and distributing accordingly. Monitor property security and respond to overnight guest needs. Help set up Housekeeping assignments and ensure morning readiness. Completes and distributes required audit processes and reports. Serves as Manager on duty for overnight shift. Contacts hotel leadership when operational matters require additional insight and authority. Following and processing proper cash/check/credit card/AR control procedures always using proper guidelines and security. Adjusts or corrects accounts as needed. Maintaining responsibility and proper security over cash and deposits at all time. Help set up breakfast area and ensure morning readiness. Preforming all other task and assignments requested by manager. Essential Skills and Experience Prior hotel front desk or night audit experience preferred (Sonesta brand experience is a plus!) Enjoy working in a guest service oriented environment Excellent communication and multitasking skills Strong attention to detail and ability to work independently Experience with OPERA or similar PMS is a plus Demonstrates ability to work under pressure in a busy environment Ability to accurately follow instructions, both verbally and written Self Starter, must show initiative, including anticipating guest and operational needs Have the ability to multi-task in a fast paced enviroment Additional Details This position may require working weekends, holidays, or variable shifts based on business needs. The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class. Those who are ineligible to work in the United States will not be considered.

Job DescriptionDescription: Position Summary The Night Auditor is responsible for balancing daily financial transactions, preparing audit reports, and supporting overnight guest services. This role ensures the accuracy of hotel revenue records while maintaining a safe and welcoming environment for guests during nighttime hours. Essential Duties and Responsibilities · Reconcile and verify daily financial transactions, including room charges, taxes, and incidentals · Generate and distribute audit reports summarizing revenue and occupancy · Assist guests with late-night check-ins, check-outs, and service requests · Monitor property for safety, cleanliness, and guest satisfaction · Respond to emergencies and follow hotel safety protocols · Communicate effectively with the morning shift and management · Maintain confidentiality and uphold brand and service standards Qualifications · High school diploma or equivalent required · Prior hotel front desk or accounting experience preferred · Familiarity with property management systems · Strong attention to detail and numerical accuracy · Excellent communication and customer service skills · Ability to work independently and remain alert overnight · Must be eligible to work in the U.S. and comply with California labor laws PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job with or without accommodation. Each Associate is expected to carry out all reasonable requests by management which the Associate can perform. While performing the duties of this job, the Associate is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, and talk or hear. The Associate is frequently required to reach with hands and arms. The Associate is only occasionally required to climb or balance, stoop, kneel, crouch, or crawl. The Associate must regularly lift and/or move up to 20 pounds and frequently lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, and the ability to adjust focus. Work Environment The work environment characteristics described here are the responsibilities of those an associate will encounter while performing the essential functions of this job. While performing the duties of this job, the associate regularly works on their feet, occasionally works in outside weather conditions, and is occasionally exposed to vibration. The associate is frequently exposed to fumes or airborne particles, and toxic or caustic chemicals. The noise level in the work environment is usually quiet. This position is a guest facing position and requires constant interaction with the public. Requirements: Qualifications · High school diploma or equivalent required · Prior hotel front desk or accounting experience preferred · Familiarity with property management systems · Strong attention to detail and numerical accuracy · Excellent communication and customer service skills · Ability to work independently and remain alert overnight · Must be eligible to work in the U.S. and comply with California labor laws

Job Description Job Summary Checks guests in and out of the hotel quickly, efficiently and courteously using the property management system, processes all payments according to established hotel policies and requirements, provides information and customer service to guests and visitors of the hotel, and runs end-of-day reports. Responsibilities • Welcomes guests in a friendly, prompt and professional manner., • Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner., • Up-sells rooms whenever possible to maximize hotel revenue., • Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank., • Issues, controls and releases guest safe-deposit boxes., • Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up., • Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. Qualifications • 1-2 years customer service experience., • Ability to stand for 8 hours, • Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. Benefits/Perks • Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates, • We offer an excellent travel discount program., • Opportunity to grow, we promote from withinExcel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.

Job Description Job Summary Checks guests in and out of the hotel quickly, efficiently and courteously using the property management system, processes all payments according to established hotel policies and requirements, provides information and customer service to guests and visitors of the hotel, and runs end-of-day reports. Responsibilities • Welcomes guests in a friendly, prompt and professional manner., • Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner., • Up-sells rooms whenever possible to maximize hotel revenue., • Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank., • Issues, controls and releases guest safe-deposit boxes., • Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up., • Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. Qualifications • 1-2 years customer service experience., • Ability to stand for 8 hours, • Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. Benefits/Perks • Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates, • We offer an excellent travel discount program., • Opportunity to grow, we promote from withinExcel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.

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