Valet Parking Auditor Charlotte Airport ( Overnight )
8 days ago
Charlotte
Job DescriptionDescriptionPosition: Valet Parking AuditorLocation: Charlotte AirportAddress: 5601 Wilkinson BlvdShifts: 9:00pm-5:00am 10:00pm-6:00amHourly Rate: $11.53/ hour base pay, minimum of $19.53/hour including tips The Valet Auditor ensures the safe and efficient parking of guest vehicles while delivering service that exceeds our customer/client’s expectations. The Valet Auditor is responsible for responding quickly to customers’ requests and providing caring interactions with all guests at their assigned location. They assist with a vehicle, car wash and key audit every night. The Valet Auditor works closely with fellow team members, Operation Manager, and/or Shift Supervisor to ensure that quality and safety standards are met at all times as well as adhering to state and local laws. Key Responsibilities • Mobilize and coordinate beginning-to-end valet process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets and/or leveraging electronic devices to enter customer information, • Foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions when added, • Act as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles, • Deploy vehicle safety and security procedures to direct traffic, barricade positions, park guest cars in applicable spaces, inspect vehicles for damage, and report incidents and claims to location-designated leadership, • Pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue, • Meet and greet all guests upon arrival; open guest vehicle doors, assist with unloading vehicle when necessary, • Retrieve keys from guest; issue ticket to guest, or enter customer information using electronic device, • Park guest car in appropriate space, ensure safe and appropriate operation of guest vehicles, • Inspect vehicle for preexisting damage record information using electronic device or manual ticket, correctly record the make, model and exact location of each vehicle, • Quickly retrieve vehicles for waiting guests; assist guests with loading luggage or personal items when necessary, • Provide excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc., • Direct traffic, position barricades, and arrange for towing service when necessary, • Immediately report any incidents or claims to Operations Manager or Shift Lead, • Request and collect relevant fees for use of service, • Assist in reconciling end of shift revenue against the ticket distribution, when necessary, • Communicate professionally at all times with guests, client, and teammates. Skills, Knowledge and Expertise • At least 18 years of age, • Valid driver’s license, • Ability to operate manual transmission vehicles (stick shift), • Excellent customer service and communication skills, • Ability to verbally communicate with guests, • Acceptable driving record and motor vehicle report (MVR), • Ability to learn quickly and use sound decision making to thrive in fast-paced environments, • Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot, • Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift, • Previous valet experience preferred BenefitsJoin our team and enjoy an outstanding benefits package, including: (Full Time Only) Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge. Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family. Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones. 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement. Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members. Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones. (Part Time) 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement. Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations. Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.