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Job DescriptionImplementation Project ManagerLive events are fun. Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact. Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization. Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences. TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR. We’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers. Why Work at TicketManager At TicketManager, you’ll help build technology that brings people together through live experiences—while solving complex, real-world problems for the world’s best companies. We’re a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun. If you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here. The Role The Implementation Project Manager (IPM) is responsible for launching customers successfully and on time. They lead the implementation process from start to finish, coordinating with internal teams to keep projects moving forward. A key part of the role includes building and managing account flows in internal systems to ensure accurate setup and support future growth. The IPM is the main point of contact for implementation progress and communicates updates to leadership. Responsibilities: • Lead end-to-end planning and execution of client implementation projects, ensuring timely delivery, client satisfaction, and smooth post-launch transitions to customer-facing teams., • Build system workflows and execute configurations (e.g., SSO, CRM, API integrations), advising on best practices for optimal setup and scalability., • Manage implementation timelines using internal tools, ensuring milestones are met and proactively identifying risks., • Maintain accurate documentation of project status, decisions, client use case and client feedback., • Coordinate cross-functionally with Account Management, Customer Success, Support, Product, and Tech teams to drive adoption and implementation progress., • Communicate regularly with clients and internal stakeholders, reporting key KPIs, launch status, and securing leadership sign-off upon completion., • Monitor project health, mitigate risks, route support requests appropriately, and deliver client training and launch materials. Desired Skills and Experience: • Bachelor’s Degree Required, • 5+ years of work experience in a collaborative, data-driven environment, • Previous project management experience preferred, • PMP or similar certification is a plus, • Strong interpersonal skills: negotiating, influencing, and dealing effectively with people, • Excellent communication and organizational skills with the ability to manage multiple projects simultaneously, • Customer service skills in a SaaS environment preferred, • Proven presentation and executive meeting planning, • Ability to translate technical concepts into client-friendly language, • Ability to refine project management strategy to meet client needsTicketManager Highlights:, • Location: Mesa, AZ, • Compensation: $85,000-$115,000 & Bonus Eligibility, • Reports to: Senior Manager, Project Management, • Work Expectations: Role is In-Office, Monday-Friday, • Retirement: 401(k) Company Match, • Health Benefits: Medical, Dental, Vision & Chiropractic, • Time Off: Unlimited PTO, • Interview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations., • Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering, • Perks: Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup., • Recognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal, • 4.5 out of 5 Glassdoor rating, • Used by over 4,000 globally known companies including ~15% of the Fortune 500 Powered by JazzHR zbXQfNoP1i

Job DescriptionLive events are fun. Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact. Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization. Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences. TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR. We’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers. Why Work at TicketManager At TicketManager, you’ll help build technology that brings people together through live experiences—while solving complex, real-world problems for the world’s best companies. We’re a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun. If you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here. The Role The Account Manager, Guest Management & Credentialing is responsible for delivering successful client onboarding projects for our Event Management platform. This role blends project management, platform configuration, client training, and cross‑functional coordination to ensure each client launches smoothly and receives the value they were sold. You will guide customers through best practices, manage all timelines, resolve technical issues, and execute key project deliverables throughout the client’s event cycle. Responsibilities: • Support our Revenue team on assigned accounts to promote high levels of customer engagement, satisfaction, and product renewal, • Guide clients through best‑practice workflows and platform solutions for TicketManager’s Event & Ticket Management system., • Own project timelines, deliverables, and launch dates while coordinating cross‑functional teams., • Provide client training, onboarding support, and timely issue resolution through the client’s lifecycle., • Gather and translate client requirements into actionable technical tasks for internal teams., • Execute configuration work, documentation, user acceptance testing, troubleshooting, and site design. Desired Skills and Experience: • Bachelor’s degree required, • 2-4+ years of professional work experience in a collaborative, data-driven environment, • Previous customer service and/or customer success experience preferred, • Sports, entertainment, and hospitality experience preferred, • Strong interpersonal skills: negotiating, influencing, and dealing effectively with people, • Excellent communication and organizational skills with the ability to manage multiple projects simultaneously, • Proven presentation and executive meeting planning, • Self-motivated person who can take directions and exceed expectations, • High personal integrity, ethics, and credibility, • Expertise with standard corporate software including JIRA, CRM, etc., • Ability to work in a fast-paced environment while on-site with clients, • Technical aptitude with software configuration and troubleshooting., • Experience with workflow‑driven SaaS platforms preferred, • Travel to assist current clients with their event needs for up to 2 weeks, x2-3 times a year (for marquee events such as Wimbledon, The Olympics, The Ryder Cup, Formula 1, The UEFA Champions League Finals, FIFA World Cup)TicketManager Highlights:, • Location: Mesa, AZ, • Compensation: $65,000-$75,000 Base Salary & Bonus Eligibility, • Reports to: Senior Manager, Project Management, • Work Expectations: Role is In-Office, Monday-Friday, • Retirement: 401(k) & Company Match, • Health Benefits: Medical, Dental, Vision & Chiropractic, • Time Off: Unlimited PTO, • Interview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations., • Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering, • Perks: Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup., • Recognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal, • 4.5 out of 5 Glassdoor rating, • Used by over 4,000 globally known companies including ~15% of the Fortune 500 Powered by JazzHR Sje9C6GYPe

Job DescriptionLive events are fun. Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact. Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization. Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences. TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR. We’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers. Why Work at TicketManager At TicketManager, you’ll help build technology that brings people together through live experiences—while solving complex, real-world problems for the world’s best companies. We’re a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun. If you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here. The Role The Coordinator, Ticket Operations and Fulfillment supports customers by executing accurate, scalable ticket setup and fulfillment. The role owns the end‑to‑end configuration, maintenance, and quality assurance of ticket inventory, ensuring compliance with customer requirements and seamless delivery across digital and physical inventory. Through proactive management of complex, high‑volume ticket requests, precise inventory maintenance, and consistent adherence to SLA commitments, this role helps reduce customer effort and ensures reliable, efficient ticket delivery. Responsibilities: • Execute accurate ticket setup and fulfillment to support customer needs, • Respond to ticket‑related fulfillment inquiries while meeting service‑level expectations, • Build and maintain ticket inventory for events, packages, and large‑scale builds, • Ensure ticket data accuracy, compliance, and quality prior to delivery, • Handle the distribution of physical and electronic ticket orders, ensuring accuracy and timely delivery, • Partner with internal teams to support new account setups and high‑volume ticket projects, • Collaborate across teams to support efficient fulfillment operations and continuous improvement, • Maintain organized fulfillment processes and documentationDesired Skills and Experience:, • Bachelor’s Degree Required, • 1+ year of related work experience, • Previous Box Office/Ticketing experience a plus, • Excellent communication skills, both oral and written, • Process-driven, creative thinker with a proven ability to articulate, and implement innovative solutions, • Experience in box office, ticketing, or event fulfillment is a plus, • Must have exceptional follow-through, possessing a high level of attention to detail, • Proven ability to manage multiple projects and deliver work on time, • Experience with Outlook and Excel, • Comfortable learning new software programs, • Demonstrates high ethical standards, accountability, and integrity in all workTicketManager Highlights:, • Location: Mesa, Arizona, • Compensation: $20 - $22 per hour & Bonus Eligibility, • Reports to: Director of Ticket Operations & Fulfillment, • Work Expectations: Role is In-Office, Monday-Friday, • Retirement: 401(k) & Company Match, • Health Benefits: Medical, Dental, Vision & Chiropractic, • Time Off: Unlimited PTO, • Interview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations., • Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering, • Perks: Fun, collaborative, in-office culture with weekly catered breakfast and big company perks with the autonomy of a high-growth startup., • Recognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal, • 4.5 out of 5 Glassdoor rating, • Used by over 4,000 globally known companies including ~15% of the Fortune 500 Powered by JazzHR ka9Pnph02R

Job DescriptionLive events are fun. Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact. Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization. Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences. TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR. We’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers. Why Work at TicketManager At TicketManager, you’ll help build technology that brings people together through live experiences—while solving complex, real-world problems for the world’s best companies. We’re a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun. If you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here. The Role As an Assistant, People & Office Operations, you will play a key role in supporting TicketManager’s most important asset—our people. This role sits at the center of our People Operations (POPs) function, helping to create a high-performing, engaging, and well-run workplace across all offices. You will contribute to strengthening our culture and employee experience, supporting senior leaders, and ensuring our offices operate seamlessly day-to-day. From coordinating logistics and managing office operations to assisting with internal initiatives and communications, your work will directly impact how our teams collaborate, perform, and grow. This is a highly visible, hands-on role ideal for someone who is organized, proactive, and excited to be part of a fast-paced, people-first environment. Responsibilities: • Manage the day-to-day operations of TicketManager offices, ensuring a professional, organized, clean, and welcoming environment., • Oversee office supplies, kitchen stock, and common area upkeep across all offices, managing inventories and coordinating with building management, vendors, and service providers (e.g., janitorial, IT, maintenance) to ensure smooth operations., • Coordinate catering and food service for weekly team meals, executive lunches, and onsite meetings., • Provide administrative support for Finance, including handling mail, invoices, check deposits, and tracking office budgets, • Provide day-to-day administrative support to senior leaders, including calendar management, meeting coordination, and scheduling across internal and external stakeholders., • Assist senior leadership with logistical coordination such as travel arrangements, reservations, and occasional ad hoc tasks or errands to support business priorities., • Support People Operations initiatives by assisting with employee engagement activities, internal events, and recognition programs (e.g., birthdays, work anniversaries)., • Assist with internal communications and coordination of cross-functional updates and initiatives., • Prepare and maintain meeting spaces, greeting and hosting clients and guests., • Monitor and maintain office equipment, supplies, and facilities to ensure smooth day-to-day operations., • Keep shared files, photos, and records organized and up to date across digital and physical systems., • Collaborate with cross-office teams to align office management standards and ensure consistent support nationwide.Desired Skills and Experience:, • Bachelor’s degree required., • 0–2+ years of administrative, office coordination, or executive assistance experience., • Strong interpersonal skills; comfortable engaging with staff, executives, vendors, and external partners., • Highly organized and detail-oriented, with the ability to manage multiple projects and deadlines., • Self-motivated and resourceful, thriving in a fast-paced, entrepreneurial environment., • High level of personal integrity, professionalism, and discretion in handling sensitive or confidential information., • Strong written and verbal communication skills., • Demonstrated ability to take ownership, solve problems proactively, and maintain a positive, team-oriented attitude., • Technical skills: proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook); familiarity with tools such as Slack, Microsoft Teams, Confluence, Canva, or Adobe Suite is a plus.TicketManager Highlights:, • Location: Mesa, AZ, • Compensation: $22.00–$25.00 per hour + bonus eligibility, • Reports to: Head of Business & People Operations, • Work Expectations: In-office, Monday–Friday, • Retirement: 401(k) & Company Match, • Health Benefits: Medical, Dental, Vision & Chiropractic, • Time Off: Unlimited PTO, • Interview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations., • Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering, • Perks: Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup., • Recognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal, • 4.5 out of 5 Glassdoor rating, • Used by over 4,000 globally known companies including ~15% of the Fortune 500 Powered by JazzHR dQ0zcdqG7G

Job Description Live events are fun. Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact. Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization. Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences. TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR. We're also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers. Why Work at TicketManager At TicketManager, you’ll help build technology that brings people together through live experiences—while solving complex, real-world problems for the world’s best companies. We’re a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun. If you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here. The Role The Account Manager (AM) supports our Revenue team on assigned accounts to promote high levels of customer engagement, satisfaction, and product renewal The Account Manager serves as the strategic partner for Customer Admins and Key Users, ensuring optimal setup, adoption, and ongoing success with TicketManager. AMs are responsible for managing customer relationships, supporting system operations, and collaborating cross-functionally to drive value and resolve issues. This role requires strong communication, organization, and problem-solving skills, with a focus on proactive engagement and continuous improvement within existing accounts. Responsibilities: • Partner with Implementation Project Managers to ensure smooth account launches by coordinating meetings, collecting required materials for successful launch, • Host monthly Zoom calls and ongoing onboarding/refresher sessions to drive adoption and reduce support needs., • Analyze customer engagement and conduct proactive outreach to increase usage and reduce unnecessary support tickets., • Monitor account health, activity, and best‑practice adherence, • Contribute to documentation, best‑practice guides, and self‑service resources., • Build and maintain strong relationships with super users; conduct proactive check‑ins and light social touches to strengthen engagement and retention., • Attend major events and conduct customer visits twice per year for large enterprise customers., • Identify upgrade opportunities or customer needs and hand them off to the revenue team., • Responsible for managing renewals for a subset of account portfolios. Desired Skills and Experience: • Bachelor’s Degree Required, • 3-5+ years of experience in Account Management or similar client-facing role in a SaaS or technology company, • Previous customer service and/or customer success experience preferred, • Sports, entertainment, and hospitality experience preferred, • Strong interpersonal skills: negotiating, influencing, and dealing effectively with people, • Excellent communication and organizational skills with the ability to manage multiple projects simultaneously, • Proven presentation and executive meeting planning, • Self-motivated person who can take directions and exceed expectations, • High personal integrity, ethics, and credibility, • Expertise with standard corporate software including JIRA, CRM, etc., • Ability to work in a fast-paced environment while on-site with clients TicketManager Highlights: • Location: Mesa, AZ, • Compensation: $55,000-$75,000 & Bonus Eligibility, • Reports to: General Manager, Arizona, • Work Expectations: Role is In-Office, Monday-Friday, • Retirement: 401(k) & Company Match, • Health Benefits: Medical, Dental, Vision & Chiropractic, • Time Off: Unlimited PTO, • Interview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations., • Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering, • Perks: Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup., • Recognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal, • 4.5 out of 5 Glassdoor rating, • Used by over 4,000 globally known companies including ~15% of the Fortune 500 Powered by JazzHR KSauu0qiDF

Job DescriptionLive events are fun. Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact. Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization. Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences. TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR. We’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers. Why Work at TicketManager At TicketManager, you’ll help build technology that brings people together through live experiences—while solving complex, real-world problems for the world’s best companies. We’re a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun. If you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here. The Role The Customer Support team is the frontline partner for TicketManager’s clients across all segments, serving as the primary point of contact through email, chat, and phone to drive quick issue resolution and smooth platform adoption. The role focuses on diagnosing ticketing, access, and navigation challenges; triaging and documenting cases; delivering admin training; and coordinating cross‑functional escalations to meet SLA standards. Customer Support Specialists provide clear guidance, maintain accurate case records, and uphold each client’s internal ticketing policies with professionalism and empathy. Every interaction aims to resolve issues efficiently, reinforce client confidence, and ensure consistent, effective use of the TicketManager platform. Responsibilities: • Manage relationships with strategic software accounts, including Fortune 500 and Global 2000 clients., • Serve as the primary point of contact for corporate customers, providing timely and professional support via email, chat, and phone., • Provide personalized guidance to ensure customers comply with internal ticketing policies and best practices., • Diagnose, troubleshoot, and resolve issues related to ticket allocations, event access, system navigation, user setup, and platform functionality., • Gather details, triage, categorize, and document cases in CRM/ticketing systems (including JTZC)., • Escalate complex technical issues to internal teams and follow through to ensure full resolution., • Ensure all tickets are prioritized, tracked, and closed within SLA commitments., • Facilitate hands‑on training sessions for new and existing administrators to increase platform proficiency., • Educate customers on product features and direct them to knowledge‑base articles and training resources., • Accurately document all customer interactions, issues, and resolutions within the CRM., • Capture customer feedback and escalate recurring trends to leadership., • Contribute to the internal knowledge base and collaborate with peers for queue coverage., • Participate in ongoing training to stay current on product updates and support process Desired Skills and Experience: • Bachelor's Degree Required, • 1-3+ years of related work experience, • Experience working with Zendesk or similar customer service platform, • Proven experience in B2B software customer service or administrative support role, • Process-driven, and creative thinker with proven ability to articulate, and implement innovative solutions, • Excellent verbal and written communication skills, • Experience handling inbound calls and resolving a wide range of customer inquiries and technical issues with confidence., • Strong listening and presentation skills, • A proactive, customer-first mindset with a passion for helping users feel confident and supported., • Thrive in a fast-paced, high-volume, results-oriented, entrepreneurial environment TicketManager Highlights: • Location: Mesa, AZ, • Compensation: $22-$32 per hour ($45k-$65k annually) & Bonus Eligibility, • Reports to: Manager, Customer Support, • Work Expectations: Role is In-Office, Monday-Friday, • Retirement: 401(k) & Company Match, • Health Benefits: Medical, Dental, Vision & Chiropractic, • Time Off: Unlimited PTO, • Interview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations., • Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering, • Perks: Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup., • Recognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal, • 4.5 out of 5 Glassdoor rating, • Used by over 4,000 globally known companies including ~15% of the Fortune 500 Powered by JazzHR VfV21zgHMA

Job DescriptionCompany Overview Perry Ellis International, Inc. represents a diverse portfolio of lifestyle apparel brands. The Company, through its wholly owned subsidiaries owns and licenses nationally and with a brand portfolio of over 40 Brands domestically and internationally recognized brands including: Perry Ellis®, Original Penguin® by Munsingwear®, Laundry by Shelli Segal®, Rafaella®, Cubavera®, Ben Hogan®, Savane®, Grand Slam®, John Henry®, Manhattan®, Axist® and Farah®. The Company enhances its roster of brands by licensing trademarks from third parties, including: Nike® for swimwear, and Callaway®, PGA TOUR®, and Jack Nicklaus® for golf apparel. ABOUT THE COMPANY: Catering to those who enjoy the golf and tennis lifestyle, Golf Apparel Shop Stores feature Perry Ellis International, LLC's 5 major golf and tennis brands. This a one stop shop that offers a wide variety of the best our brands have to offer in men's, women's, and big and tall apparel. Golf Apparel Shop has the smart options you need to look and perform your best. SUMMARY: The Supervisor Key Holder is a support role in running our retail stores efficiently. The Supervisor Key Holder supports the Store Manager in all operations and sales management functions. The Supervisor Key Holder ensures the sales team meets its goals of efficiency and customer satisfaction. They support the Store Manager to ensure the store is replenished, marketing and promotional changes are executed to company directives in addition to supporting training sales associates. RESPONSIBILITIES: Customer Experience • Ability to function as a role model at all times, ensuring that customers remain the top priority; ability to respond to all customer needs., • Achieves excellent scores on secret shopper reports., • Ensure the store is visually distinctive and appearance impeccably maintained., • Demonstrates awareness of store sales plans and results., • Demonstrates awareness of individual contribution to business results., • Promotes merchandise and demonstrates product knowledge to customers and assists them with any requests., • Shares vision and plans execution of store strategy in alignment with corporate and district initiatives., • Understands reports, analysis of business trends and inventory opportunities. Operational Responsibilities • Prioritizes workflow through successful planning and time management., • Supports appropriate staffing levels based on business trends and payroll guidelines., • Understands and complies with all company policies, procedures and operations., • Supports the Store Manager on meeting the expectations for the maintenance and the physical appearance and cleanliness of the store., • Demonstrate effective written and verbal communication skills, • Communicates all loss prevention occurrences to the Store Manager, District Manager and Loss Prevention Manager., • Supports the supervision and motivates staff members. Visual, Brand And Product Management • Participates and supports execution of all pricing strategies to achieve gross margin., • Supports the execution of merchandise set up according to visual guidelines., • Communicates store inventory opportunities to the Store Manager., • Supports replenishment of merchandise on the selling floor as needed. People Responsibilities • Adheres to Human Resources standards following general practices., • Holds teams accountable for achieving results and communicates with Store Managers opportunities., • Manages conflict, • Empowers and involves the team in the decision making process while guiding the process., • Receptive to feedback and fosters dialogue around solutions., • Maintains confidentiality and meets own commitments. REQUIREMENTS: • Energetic and positive attitude, • 1-2 years of retail experience, • Flexible availability; reliable transportation, • Strong verbal and written skills, • Strong interpersonal communication and customer service skills, • Customer service-oriented. (outgoing, friendly, and personable with a positive attitude, • Must be able to move and/or lift to 25 pounds, • High school degree BENEFITS: • Employee discount, • Accumulated personal/sick time off, • 401(k) plan, • Monthly sales incentives, • Clothing Allowance, • Holiday Pay The position advertised in this notice is subject to Title 12 of the Gila River Indian Community Law and Order Code, which requires that a private employer with five or more than employees within the exterior boundaries of the Reservation give hiring preference to Indians living on or near the reservation. An "Indian" means a person who is an enrolled member of a federally recognized Indian Tribe. A "hiring preference" means "that if an Indian person and non-Indian are equally qualified for an available job, such job shall be offered to the Indian." Legal Disclaimer: Perry Ellis International is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to their individual background and characteristics. We are committed to providing a workplace free of any discrimination or harassment. This commitment extends to all aspects of employment, including hiring, promotion, transfer, compensation, and termination. By submitting your application, you acknowledge and agree to the company's commitment to equal employment opportunities. We encourage you to read and understand our Privacy Policy here.

Job DescriptionCompany Overview Perry Ellis International, Inc. represents a diverse portfolio of lifestyle apparel brands. The Company, through its wholly owned subsidiaries owns and licenses nationally and with a brand portfolio of over 40 Brands domestically and internationally recognized brands including: Perry Ellis®, Original Penguin® by Munsingwear®, Laundry by Shelli Segal®, Rafaella®, Cubavera®, Ben Hogan®, Savane®, Grand Slam®, John Henry®, Manhattan®, Axist® and Farah®. The Company enhances its roster of brands by licensing trademarks from third parties, including: Nike® for swimwear, and Callaway®, PGA TOUR®, and Jack Nicklaus® for golf apparel. ABOUT THE COMPANY: Perry Ellis is a clothing company of Menswear designer & retail chain featuring tailored apparel, from suits to casual wear & accessories. Perry Ellis' passion and OPTIMISM for living life to the fullest is instilled in the culture, written into its history, and sewn into every product. SUMMARY: The Sales Associate's primary function is to sell and promote Perry Ellis merchandise through execution of Perry Ellis customer service standards. Their duties include greeting customers when they enter the store, helping customers find specific products or showing them how to use them and ringing up customer purchases on the POS register. RESPONSIBILITIES: • Interacts with customers in a courteous, friendly manner (e.g., maintains eye contact, smiles)., • Generates maximum sales potential in accordance with the Perry Ellis customer service standards., • Builds repeat customer base through excellent PE Loyalty Program data capture., • Maintains strong knowledge regarding product, promotions, and special events in order to communicate to customers more effectively., • Consistently foster a positive store experience by treating all customers and staff members in a fair and consistent manner., • Effectively maintains floor coverage; acknowledges every customer; treats customers with priority over assigned tasks., • Consistently productive throughout the entire shift (e.g., effectively uses idle time to replenish products, maintain visual displays, engage with customers, etc.)., • Consistently reports to work on time., • Demonstrates flexibility with his/her schedule., • Understand individual and store sales goals ., • Follow all operational policies and procedures., • Follows guidance from management to execute visual standards, recovery and replenishment. REQUIREMENTS: • Energetic and positive attitude, • Retail experience is preferred., • Strong verbal and written skills., • Strong interpersonal communication and customer service skills., • Customer service-oriented (outgoing, friendly, and personable with a positive attitude) BENEFITS: • Employee discount, • Accumulated personal/sick time off, • 401(k) plan, • Monthly sales incentives, • Clothing Allowance, • Holiday Pay Legal Disclaimer: Perry Ellis International is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to their individual background and characteristics. We are committed to providing a workplace free of any discrimination or harassment. This commitment extends to all aspects of employment, including hiring, promotion, transfer, compensation, and termination. By submitting your application, you acknowledge and agree to the company's commitment to equal employment opportunities. We encourage you to read and understand our Privacy Policy here.

Job DescriptionCompany Overview Perry Ellis International, Inc. represents a diverse portfolio of lifestyle apparel brands. The Company, through its wholly owned subsidiaries owns and licenses nationally and with a brand portfolio of over 40 Brands domestically and internationally recognized brands including: Perry Ellis®, Original Penguin® by Munsingwear®, Laundry by Shelli Segal®, Rafaella®, Cubavera®, Ben Hogan®, Savane®, Grand Slam®, John Henry®, Manhattan®, Axist® and Farah®. The Company enhances its roster of brands by licensing trademarks from third parties, including: Nike® for swimwear, and Callaway®, PGA TOUR®, and Jack Nicklaus® for golf apparel. ABOUT THE COMPANY: Perry Ellis is a clothing company of Menswear designer & retail chain featuring tailored apparel, from suits to casual wear & accessories. Perry Ellis' passion and OPTIMISM for living life to the fullest is instilled in the culture, written into its history, and sewn into every product. SUMMARY: The Lead Associate's primary function is to sell and promote Perry Ellis merchandise through execution of Perry Ellis customer service standards. The Lead Associate reinforces the Store Manager, ASM and Supervisors in ensuring the store meets its goals and standards in the areas of financial performance, customer satisfaction, and visuals. RESPONSIBILITIES: Customer Service Responsibilities • Consistently provides Customer Service to company standard and lead team, • Generates maximum sales potential in accordance with the Perry Ellis customer service standards., • Builds repeat customer base through excellent PE Loyalty Program data capture., • Maintains strong knowledge regarding product, promotions, and special events in order to communicate to customers more effectively., • Consistently foster a positive store experience by treating all customers and staff members in a fair and consistent manner., • Effectively maintains floor coverage; acknowledges every customer; treats customers with priority over assigned tasks., • Demonstrates effective written and verbal communication., • Manages time and prioritizes tasks. Operational Responsibilities • The lead associate will step in when the supervisor/keyholder is not present, • Keep merchandise filled to appropriate levels on the sales floor., • Ensure the store is visually distinctive and appearance impeccably maintained., • Minimize shortages through proper loss prevention procedures., • Practices excellent customer service at all times in order to prevent possible theft., • Demonstrates awareness of store sales plans and results., • Follow all operational policies and procedures., • Manage time and prioritize tasks., • Demonstrate effective written and verbal communication skills. Visual, Brand And Product Management • Supports execution of all pricing strategies., • Supports the execution of store planograms., • Supports and understands the company's brand position., • Supports replenishment of merchandise on the selling floor as needed. REQUIREMENTS: • Energetic and positive attitude, • 1-2 years of retail experience, • Flexible availability; reliable transportation, • Strong interpersonal communication and customer service skills, • Customer service-oriented. (outgoing, friendly, and personable with a positive attitude, • Must be able to move and/or lift to 25 pounds, • High school degree BENEFITS: • Employee discount, • Accumulated personal/sick time off, • 401(k) plan, • Monthly sales incentives, • Clothing Allowance, • Holiday Pay The position advertised in this notice is subject to Title 12 of the Gila River Indian Community Law and Order Code, which requires that a private employer with five or more than employees within the exterior boundaries of the Reservation give hiring preference to Indian's living on or near the reservation. An "Indian" means a person who is an enrolled member of a federally recognized Indian Tribe. A "hiring preference" means "that if an Indian person and non-Indian are equally qualified for an available job, such job shall be offered to the Indian." Legal Disclaimer: Perry Ellis International is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to their individual background and characteristics. We are committed to providing a workplace free of any discrimination or harassment. This commitment extends to all aspects of employment, including hiring, promotion, transfer, compensation, and termination. By submitting your application, you acknowledge and agree to the company's commitment to equal employment opportunities. We encourage you to read and understand our Privacy Policy here.

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