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Simple Application, Immediate Hire. All Experience Levels Encouraged to Apply. Full Time, Part Time & Seasonal Openings Available

Job Description Responsibilities: Prepare test plans, develop test cases, and execute tests with a focus on coverage, performance and automation Enhance, maintain existing automation test tools using Swift Investigate bugs using various available tools and server logs Establish and maintain structured testing methodology, especially around automation. Respond to inquiries from users and technical support regarding functions and operations of software programs Identify process improvements, error trends and/or the root causes and make recommendations for remedies to colleagues and management. Actively participate in Agile development methodologies Develop, modify, apply, and maintain standards for software quality operating methods, processes, systems and procedures Develop overall operating criteria to ensure implementation of the software quality program according to project, process, and contract requirements and objectives Ensure that project and process control documentation are compliant with requirements, objectives, and/or contract Review software design, change specifications, and plans against process requirements Support Site Reliability and engineering teams with problem triage and resolution Perform or direct verification of software requirement allocations, traceability, and testability Participate in bug scrubs and prioritization sessions Develop metrics and reports to share with cross-functional teams and Nike leadership Regularly update peers, stakeholders, and leaders on goals, key performance indicators, and outcomes

Associates are expected to provide product knowledge, recommend products, and help customers find the right sizes and styles.

Associates are expected to provide product knowledge, recommend products, and help customers find the right sizes and styles.

Associates are expected to provide product knowledge, recommend products, and help customers find the right sizes and styles.

Nike is seeking Retail Associates to assist customers, maintain store presentation, and support daily retail store operations.Retail Associates are responsible for greeting customers, assisting customers with finding shoes, clothing, and accessories, operating the cash register, processing payments,

Associates are expected to provide product knowledge, recommend products, and help customers find the right sizes and styles.

Associates are expected to provide product knowledge, recommend products, and help customers find the right sizes and styles.

Associates are expected to provide product knowledge, recommend products, and help customers find the right sizes and styles.

Associates are expected to provide product knowledge, recommend products, and help customers find the right sizes and styles.

Associates are expected to provide product knowledge, recommend products, and help customers find the right sizes and styles.

Job Description Reports To: Store Manager Location: Scottsdale, AZ COMPANY DESCRIPTION: FEATURE has been providing iconic, limited-edition footwear, high-end apparel, and accessories for over a decade. Starting as a small sneaker store in Chinatown near the Las Vegas strip, we took a passion for sneaker culture, and turned it into a movement of art + fashion, cultivating premium menswear from all over the globe. We’re home to over 120 of the most exclusive top-tier brands, from Nike and Stone Island, to Off-White and Comme des Garçons, including our private label brand of essential cut and sew apparel. At FEATURE, we’re in a never-ending pursuit of the latest and greatest niche brands and are always evolving while offering some of the most exclusive, limited release product in the world. We are now rapidly expanding with the success of our online store, our flagship location at Wynn Las Vegas, our original store in Chinatown, our brand-new locations in Calabasas, CA and Scottsdale, AZ. POSITION SUMMARY: We are excited to add this critical member to the FEATURE Team. Our Sales Team is responsible for generating sales and building customer relationships in our retail stores. Associates must demonstrate high degrees of proficiency to interact with the customers and identify their needs to best maximize sales opportunities. Our Associates are responsible for continuing the client contact beyond the initial sale as well as maintaining the visual and housekeeping standards of the store. This will include the receiving of merchandise and presentation to the selling floor, processing of markdowns and removal from the floor for transfers. They have an ability to successful operate our point-of-sale (POS) register system and operate our email system. Responsibilities: • Achieve and exceed the personal sales and productivity goals agreed upon with your store manager, • Demonstrate a complete knowledge of the merchandises' features and benefits to maximize the sales opportunity, • Be a quick thinker who listens to the customer and can identify his/her needs and overcome objections if raised, • Responsible to do client development beyond the initial transaction; utilizing phone, email and written follow-up contact, • Maintain the housekeeping and visual standards of the store, • Have computer skills to operate the POS register and email systems, • Safeguard the store's inventory by adherence to the company's loss prevention program, • Follow all store operational policies and procedures, • Client Book Management and Clienteling MEASURES OF SUCCESS: • Thrives in fast-pace environment, • Works well cross-functionally with multiple teams and collaboratively with store team members, • Knowledge ability to perform tasks on all current Software, • Is a natural problem solver, • Extensive Knowledge of store brands, fit and current trends, • Very strong communication skills, • Works autonomously and is a self-starter, • Exceptional customer service skills QUALIFICATIONS: • 3+ years of selling or customer service experience, • Must be a sales-driven, goal-oriented individual, • Must have a positive, high-energy, friendly, outgoing and engaging personality., • Must be willing to take the first step to initiate contact with the customers and identify their shopping needs., • Must demonstrate strong verbal and written communication skills allowing for effective communication with your customers, • Must possess computer skills to operate our retail POS system, Word, Excel and email, • Must be able to lift, carry or otherwise move objects weighing up to 15 pounds when merchandising the sales floor and use ladders or stairs

Job Description Live events are fun. Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact. Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization. Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences. TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR. We're also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers. Why Work at TicketManager At TicketManager, you’ll help build technology that brings people together through live experiences—while solving complex, real-world problems for the world’s best companies. We’re a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun. If you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here. The Role The Account Manager (AM) supports our Revenue team on assigned accounts to promote high levels of customer engagement, satisfaction, and product renewal The Account Manager serves as the strategic partner for Customer Admins and Key Users, ensuring optimal setup, adoption, and ongoing success with TicketManager. AMs are responsible for managing customer relationships, supporting system operations, and collaborating cross-functionally to drive value and resolve issues. This role requires strong communication, organization, and problem-solving skills, with a focus on proactive engagement and continuous improvement within existing accounts. Responsibilities: • Partner with Implementation Project Managers to ensure smooth account launches by coordinating meetings, collecting required materials for successful launch, • Host monthly Zoom calls and ongoing onboarding/refresher sessions to drive adoption and reduce support needs., • Analyze customer engagement and conduct proactive outreach to increase usage and reduce unnecessary support tickets., • Monitor account health, activity, and best‑practice adherence, • Contribute to documentation, best‑practice guides, and self‑service resources., • Build and maintain strong relationships with super users; conduct proactive check‑ins and light social touches to strengthen engagement and retention., • Attend major events and conduct customer visits twice per year for large enterprise customers., • Identify upgrade opportunities or customer needs and hand them off to the revenue team., • Bachelor’s Degree Required, • 3-5+ years of experience in Account Management or similar client-facing role in a SaaS or technology company, • Previous customer service and/or customer success experience preferred, • Sports, entertainment, and hospitality experience preferred, • Strong interpersonal skills: negotiating, influencing, and dealing effectively with people, • Excellent communication and organizational skills with the ability to manage multiple projects simultaneously, • Proven presentation and executive meeting planning, • Self-motivated person who can take directions and exceed expectations, • High personal integrity, ethics, and credibility, • Expertise with standard corporate software including JIRA, CRM, etc., • Location: Mesa, AZ, • Compensation: $55,000-$75,000 & Bonus Eligibility, • Reports to: General Manager, Arizona, • Work Expectations: Role is In-Office, Monday-Friday, • Retirement: 401(k) & Company Match, • Health Benefits: Medical, Dental, Vision & Chiropractic, • Time Off: Unlimited PTO, • Interview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations., • Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering, • Perks: Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup., • Recognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal, • 4.5 out of 5 Glassdoor rating, • Used by over 4,000 globally known companies including ~15% of the Fortune 500 Powered by JazzHR KSauu0qiDF

Job DescriptionDirector of Ticket Operations Live events are fun. Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact. Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization. Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences. TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR. We’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers. Why Work at TicketManager At TicketManager, you’ll help build technology that brings people together through live experiences—while solving complex, real-world problems for the world’s best companies. We’re a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun. If you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here. The Role The Director of Ticket Operations is a senior operational leader responsible for overseeing end-to-end ticketing execution for some of the most high-profile, high-demand live events in the world. This role owns strategy, execution, and continuous improvement across two distinct teams: an in-office Ticket Operations team based in Arizona and a vendor-managed partner team responsible for fulfillment and ticket sales execution. This leader ensures accuracy, efficiency, scalability, and visibility across the ticketing lifecycle—from ticket setup and seating strategy through pricing, fulfillment, and delivery—while balancing speed, precision, and customer experience. The Director of Ticket Operations plays a critical role in enabling automation, improving workflows, and leveraging AI-driven tools to create transparency, predictability, and operational excellence across TicketManager’s ticketing ecosystem. Responsibilities: • Lead and manage two ticket operations teams: an in-office Arizona-based team and an external vendor partner team, ensuring alignment, accountability, and consistent performance across both groups., • Design, document, and implement best-in-class processes, systems, and workflows that enable data-driven decision-making and operational transparency., • Drive automation and process improvement initiatives, including the use of AI tools (e.g., ChatGPT, Gemini, Claude), to reduce manual work, improve accuracy, and scale operations., • Collaborate cross-functionally with Customer Success, Sales, Product, Engineering, and Finance to streamline workflows and maximize operational efficiency., • Oversee and optimize Jira workflows, capacity planning, and project tracking to create visibility and predictability across ticketing operations., • Serve as an escalation point for complex, time-sensitive, or customer-facing ticketing issues, including live event execution challenges., • Define and scale the ticket operations and order fulfillment strategy, including continuous improvement across processes, technology, policies, and procedures to support ease of doing business for customers., • Establish, track, and actively manage operational metrics and goals that balance accuracy, scalability, customer experience, and fiscal responsibility., • Bachelor’s Degree required; degree in Operations, Business, Technology, or a related field preferred., • 5+ years of experience in ticketing operations, live events, marketplace operations, or a related operational leadership role., • Proven experience managing multi-team structures, including vendor-managed or outsourced teams., • Deep understanding of ticketing workflows, fulfillment processes, seating logic, and pricing execution for live events., • Exceptional attention to detail with the ability to operate effectively in fast-paced, high-pressure environments., • Strong experience building and managing Jira workflows, operational dashboards, and planning tools., • Demonstrated interest and hands-on experience using automation and AI tools (e.g., ChatGPT, Gemini, Claude) to improve operational efficiency and visibility., • Creative, solutions-oriented mindset with the ability to navigate ambiguity and solve complex operational problems., • Excellent communication skills, with comfort engaging in customer-facing situations and working with high-profile clients and partners., • Location: Mesa, AZ, • Compensation: $150,000-$175,000 Base Salary & Bonus Eligibility, • Reports to: GM, Account Services, • Work Expectations: Role is In-Office, Monday-Friday, • Retirement: 401(k) Company Match, • Health Benefits: Medical, Dental, Vision & Chiropractic, • Time Off: Unlimited PTO, • Interview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations., • Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering, • Perks: Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup., • Recognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal, • 4.5 out of 5 Glassdoor rating, • Used by over 4,000 globally known companies including ~15% of the Fortune 500 Powered by JazzHR FN2AZsBsdA

Job DescriptionLive events are fun. Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact. Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization. Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences. TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR. We’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, Houston Texans, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers. Why Work at TicketManager At TicketManager, you’ll help build technology that brings people together through live experiences—while solving complex, real-world problems for the world’s best companies. We’re a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun. If you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here. The Role The Account Manager, Guest Management & Credentialing is responsible for delivering successful client onboarding projects for our Event Management platform. This role blends project management, platform configuration, client training, and cross‑functional coordination to ensure each client launches smoothly and receives the value they were sold. You will guide customers through best practices, manage all timelines, resolve technical issues, and execute key project deliverables throughout the client’s event cycle. Responsibilities: • Support our Revenue team on assigned accounts to promote high levels of customer engagement, satisfaction, and product renewal, • Guide clients through best‑practice workflows and platform solutions for TicketManager’s Event & Ticket Management system., • Own project timelines, deliverables, and launch dates while coordinating cross‑functional teams., • Provide client training, onboarding support, and timely issue resolution through the client’s lifecycle., • Gather and translate client requirements into actionable technical tasks for internal teams., • Bachelor’s degree required, • 2-4+ years of professional work experience in a collaborative, data-driven environment, • Previous customer service and/or customer success experience preferred, • Sports, entertainment, and hospitality experience preferred, • Strong interpersonal skills: negotiating, influencing, and dealing effectively with people, • Excellent communication and organizational skills with the ability to manage multiple projects simultaneously, • Proven presentation and executive meeting planning, • Self-motivated person who can take directions and exceed expectations, • High personal integrity, ethics, and credibility, • Expertise with standard corporate software including JIRA, CRM, etc., • Ability to work in a fast-paced environment while on-site with clients, • Technical aptitude with software configuration and troubleshooting., • Experience with workflow‑driven SaaS platforms preferred, • Travel to assist current clients with their event needs for up to 2 weeks, x2-3 times a year (for marquee events such as Wimbledon, The Olympics, The Ryder Cup, Formula 1, The UEFA Champions League Finals, FIFA World Cup)TicketManager Highlights:, • Location: Mesa, AZ, • Compensation: $65,000-$75,000 Base Salary & Bonus Eligibility, • Reports to: Senior Manager, Project Management, • Work Expectations: Role is In-Office, Monday-Friday, • Retirement: 401(k) & Company Match, • Health Benefits: Medical, Dental, Vision & Chiropractic, • Time Off: Unlimited PTO, • Interview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations., • Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering, • Perks: Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup., • Recognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal, • 4.5 out of 5 Glassdoor rating, • Used by over 4,000 globally known companies including ~15% of the Fortune 500 Powered by JazzHR Sje9C6GYPe

Job DescriptionCompany Overview Perry Ellis International, Inc. represents a diverse portfolio of lifestyle apparel brands. The Company, through its wholly owned subsidiaries owns and licenses nationally and with a brand portfolio of over 40 Brands domestically and internationally recognized brands including: Perry Ellis®, Original Penguin® by Munsingwear®, Laundry by Shelli Segal®, Rafaella®, Cubavera®, Ben Hogan®, Savane®, Grand Slam®, John Henry®, Manhattan®, Axist® and Farah®. The Company enhances its roster of brands by licensing trademarks from third parties, including: Nike® for swimwear, and Callaway®, PGA TOUR®, and Jack Nicklaus® for golf apparel. ABOUT THE COMPANY: Perry Ellis is a clothing company of Menswear designer & retail chain featuring tailored apparel, from suits to casual wear & accessories. Perry Ellis' passion and OPTIMISM for living life to the fullest is instilled in the culture, written into its history, and sewn into every product. SUMMARY: The Supervisor Key Holder is a support role in running our retail stores efficiently. The Supervisor Key Holder supports the Store Manager in all operations and sales management functions. The Supervisor Key Holder ensures the sales team meets its goals of efficiency and customer satisfaction. They support the Store Manager to ensure the store is replenished, marketing and promotional changes are executed to company directives in addition to supporting training sales associates. RESPONSIBILITIES: Customer Experience • Ability to function as a role model at all times, ensuring that customers remain the top priority; ability to respond to all customer needs., • Achieves excellent scores on secret shopper reports., • Ensure the store is visually distinctive and appearance impeccably maintained., • Demonstrates awareness of store sales plans and results., • Demonstrates awareness of individual contribution to business results., • Promotes merchandise and demonstrates product knowledge to customers and assists them with any requests., • Shares vision and plans execution of store strategy in alignment with corporate and district initiatives., • Prioritizes workflow through successful planning and time management., • Supports appropriate staffing levels based on business trends and payroll guidelines., • Understands and complies with all company policies, procedures and operations., • Supports the Store Manager on meeting the expectations for the maintenance and the physical appearance and cleanliness of the store., • Demonstrate effective written and verbal communication skills, • Communicates all loss prevention occurrences to the Store Manager, District Manager and Loss Prevention Manager., • Participates and supports execution of all pricing strategies to achieve gross margin., • Supports the execution of merchandise set up according to visual guidelines., • Communicates store inventory opportunities to the Store Manager., • Adheres to Human Resources standards following general practices., • Holds teams accountable for achieving results and communicates with Store Managers opportunities., • Manages conflict, • Empowers and involves the team in the decision making process while guiding the process., • Receptive to feedback and fosters dialogue around solutions., • Maintains confidentiality and meets own commitments. REQUIREMENTS: • Energetic and positive attitude, • 1-2 years of retail experience, • Flexible availability; reliable transportation, • Strong verbal and written skills, • Strong interpersonal communication and customer service skills, • Customer service-oriented. (outgoing, friendly, and personable with a positive attitude, • Must be able to move and/or lift to 25 pounds, • High school degree BENEFITS: • Employee discount, • Paid vacation and Personal time, • Healthcare plan: Medical/Dental, • Tuition reimbursement, • 401(k) plan & company match Legal Disclaimer: Perry Ellis International is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment without regard to their individual background and characteristics. We are committed to providing a workplace free of any discrimination or harassment. This commitment extends to all aspects of employment, including hiring, promotion, transfer, compensation, and termination. By submitting your application, you acknowledge and agree to the company's commitment to equal employment opportunities. We encourage you to read and understand our Privacy Policy here.

Job DescriptionImplementation Project Manager Live events are fun. Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact. Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization. Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences. TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR. We’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, Houston Texans, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers. Why Work at TicketManager At TicketManager, you’ll help build technology that brings people together through live experiences—while solving complex, real-world problems for the world’s best companies. We’re a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun. If you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here. The Role The Implementation Project Manager (IPM) is responsible for launching customers successfully and on time. They lead the implementation process from start to finish, coordinating with internal teams to keep projects moving forward. A key part of the role includes building and managing account flows in internal systems to ensure accurate setup and support future growth. The IPM is the main point of contact for implementation progress and communicates updates to leadership. Responsibilities: • Lead end-to-end planning and execution of client implementation projects, ensuring timely delivery, client satisfaction, and smooth post-launch transitions to customer-facing teams., • Build system workflows and execute configurations (e.g., SSO, CRM, API integrations), advising on best practices for optimal setup and scalability., • Manage implementation timelines using internal tools, ensuring milestones are met and proactively identifying risks., • Maintain accurate documentation of project status, decisions, client use case and client feedback., • Coordinate cross-functionally with Account Management, Customer Success, Support, Product, and Tech teams to drive adoption and implementation progress., • Communicate regularly with clients and internal stakeholders, reporting key KPIs, launch status, and securing leadership sign-off upon completion., • Bachelor’s Degree Required, • 5+ years of work experience in a collaborative, data-driven environment, • Previous project management experience preferred, • PMP or similar certification is a plus, • Strong interpersonal skills: negotiating, influencing, and dealing effectively with people, • Excellent communication and organizational skills with the ability to manage multiple projects simultaneously, • Customer service skills in a SaaS environment preferred, • Proven presentation and executive meeting planning, • Ability to translate technical concepts into client-friendly language, • Ability to refine project management strategy to meet client needsTicketManager Highlights:, • Location: Mesa, AZ, • Compensation: $85,000-$115,000 & Bonus Eligibility, • Reports to: Senior Manager, Project Management, • Work Expectations: Role is In-Office, Monday-Friday, • Retirement: 401(k) Company Match, • Health Benefits: Medical, Dental, Vision & Chiropractic, • Time Off: Unlimited PTO, • Interview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations., • Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering, • Perks: Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup., • Recognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal, • 4.5 out of 5 Glassdoor rating zbXQfNoP1i

Job DescriptionLive events are fun. Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact. Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization. Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences. TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR. We’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, Houston Texans, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers. Why Work at TicketManager At TicketManager, you’ll help build technology that brings people together through live experiences—while solving complex, real-world problems for the world’s best companies. We’re a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun. If you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here. The Role The Customer Support team is the frontline partner for TicketManager’s clients across all segments, serving as the primary point of contact through email, chat, and phone to drive quick issue resolution and smooth platform adoption. The role focuses on diagnosing ticketing, access, and navigation challenges; triaging and documenting cases; delivering admin training; and coordinating cross‑functional escalations to meet SLA standards. Customer Support Specialists provide clear guidance, maintain accurate case records, and uphold each client’s internal ticketing policies with professionalism and empathy. Every interaction aims to resolve issues efficiently, reinforce client confidence, and ensure consistent, effective use of the TicketManager platform. Responsibilities: • Manage relationships with strategic software accounts, including Fortune 500 and Global 2000 clients., • Serve as the primary point of contact for corporate customers, providing timely and professional support via email, chat, and phone., • Provide personalized guidance to ensure customers comply with internal ticketing policies and best practices., • Diagnose, troubleshoot, and resolve issues related to ticket allocations, event access, system navigation, user setup, and platform functionality., • Gather details, triage, categorize, and document cases in CRM/ticketing systems (including JTZC)., • Escalate complex technical issues to internal teams and follow through to ensure full resolution., • Ensure all tickets are prioritized, tracked, and closed within SLA commitments., • Facilitate hands‑on training sessions for new and existing administrators to increase platform proficiency., • Educate customers on product features and direct them to knowledge‑base articles and training resources., • Accurately document all customer interactions, issues, and resolutions within the CRM., • Capture customer feedback and escalate recurring trends to leadership., • Contribute to the internal knowledge base and collaborate with peers for queue coverage., • Bachelor's Degree Required, • 1-3+ years of related work experience, • Experience working with Zendesk or similar customer service platform, • Proven experience in B2B software customer service or administrative support role, • Process-driven, and creative thinker with proven ability to articulate, and implement innovative solutions, • Excellent verbal and written communication skills, • Experience handling inbound calls and resolving a wide range of customer inquiries and technical issues with confidence., • Strong listening and presentation skills, • A proactive, customer-first mindset with a passion for helping users feel confident and supported., • Location: Mesa, AZ, • Compensation: $22-$32 per hour ($45k-$65k annually) & Bonus Eligibility, • Reports to: Manager, Customer Support, • Work Expectations: Role is In-Office, Monday-Friday, • Retirement: 401(k) & Company Match, • Health Benefits: Medical, Dental, Vision & Chiropractic, • Time Off: Unlimited PTO, • Interview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations., • Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering, • Perks: Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup., • Recognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal, • 4.5 out of 5 Glassdoor rating VfV21zgHMA

Job Description COMPANY DESCRIPTION: FEATURE has provided iconic, limited-edition footwear, high-end apparel, and accessories for over a decade. Starting as a small sneaker store in Chinatown near the Las Vegas strip, we took a passion for sneaker culture and turned it into a movement of art + fashion, cultivating premium menswear from all over the globe. We’re home to over 120 of the most exclusive top-tier brands, from Nike and Stone Island to Off-White and Comme des Garcons, including our private-label brand of essential cut and sew apparel. At FEATURE, we’re in a never-ending pursuit of the latest and greatest niche brands. We are constantly evolving while offering some of the most exclusive, limited-release products globally. We are now rapidly expanding with the success of our online store, our flagship location at Wynn Las Vegas, our original store in Chinatown, our location in Calabasas, CA, and our new location in Scottsdale, AZ. CLIENT DEVELOPMENT SPECIALIST SUMMARY: The Client Development Specialist is integral to FEATURE’s success, as they are responsible for creating and maintaining genuine relationships with clients. This full-time position will be responsible for embodying and translating the FEATURE DNA of ‘All Things Good’ into their everyday interactions with customers, knowledge on products, and overall passion for FEATURE. In this role, the Client Development Specialist will be accountable for tailoring a unique FEATURE experience to clients, and guide them as they visit our retail locations. Other day-to-day duties include but not limited to client communications, outreach initiatives, customer service, and brand awareness. Time allocation is estimated as: • 50% Sales & Tasking, • 45% Clienteling, • 5% Product Knowledge RESPONSIBILITIES: 50% Sales & Tasking • Be present on the sales floor primarily during peak hours and with high-profile clients, • Offer special wardrobe + other services to high-profile clients visiting the store, • Communicate with management via Asana to secure client-requested products, invoices, in-store cashouts + ship outs, • Acquire new clients to build a strong client book, • Discover clients in person and through outreach to better serve their shopping habits, • Spend allotted time to actively log all outreach conversations, notes, and client data within the CRM software, • Outreach to new and existing clients to maintain genuine relationships by sending product photos, and setting up appointments and invoices., • Sharing lookbooks for the latest launches and client requests, as well as requesting product transfers for established VIP clients, • Stay up to date with trends, releases, and all FEATURE brands through social media, the FEATURE website, and product knowledge trainings, • Tell stories about the history of different brands and other interesting details, • Try on the brands in order to provide personal testimonies to current and potential clients, • Craft personalized wardrobes for clients through brand knowledge and how they tend to fit KEY HOLDER RESPONSIBILITIES: In the case that coverage is needed, you will be asked to do the following but not limited to... Be the Opening or Closing Manager for the Day Since you have your own store key, you will need to be the opening or closing manager on the days that they are off or scheduled to be the manager for the opposite half of your shift (You’re opening, while the Store Manager is closing). This will also entail the duties needing to be completed for said shift like Opening the cash register, Making the EOD, or the Breaksheet. This will ultimately depend on the shift you’re scheduled to work. There are many other things you will need to do that fall under this umbrella of responsibility. Oversee Returns or Exchanges if a Manager is not present Returns and exchanges must be done by management only. If there is no upper management then the responsibility will fall onto the Key Holder. The same rules apply which is why the Key Holder must be aware of the policy and be able to reject or deny customers if their return does fall within our policy. Project overseeing and Task Management Delegated from Management During store hours, the Key Holder will be responsible for holding the Sales Associates or Inventory Specialists accountable for work that needs to be completed. This is a way for us to maintain our day-to-day tasks by making sure everyone is on task and not being distracted from their work. Working with New Hires After Initial Training After the initial training period, the Key Holder will be responsible for following up with the new hire after the trainer has completed the training process with them. You will be their go to person to help assist them with any questions or issues that may arise, as well as perform the 30/90 day quiz with them and follow up on their new hire checklist on Asana. MEASURES OF SUCCESS: • Excellent interpersonal communication, problem-solving, and organizational skills, • Develops long-lasting relationships with clients, • A passion for results and creativity, fashion, and the FEATURE brand, • Ability to adjust priorities accordingly, • Thrives in a fast-paced environment, • Willingness to adapt to different business strategies, • Excellent storyteller and problem-solver, • Leads by example in a group setting, • Extreme attention to detail JOB REQUIREMENTS: • Minimum of 2-3 years of retail sales and/or client service experience, • Background working in a customer-focused environment, • Customer service experience in-person, via phone, and through other electronic communication, • Highly motivated and able to work independently and as part of a team, • Self-starter with the ability to thrive and be productive in a fast-moving environment METRIC EXPECTATIONS Monthly sales, outreach, goals, and conversion efforts are measured through the CRM software and Shopify. Management refers to the following monthly metric expectations. Metrics: • Store Sales Goal + Outreach Sales/Invoices: 30%, • Outreach Sales: $15k+ (Non-Releases) via CRM software, • New Client Acquisitions: 5+ monthly, • Outreach: 400 Text/Emails via CRM software, • Client Data Capture: 85% Perks: • Medical/Dental/Vision/401K benefits to fit your needs, • Employee Discounts on FEATURE Products, • PTO Policy, • A positive and supportive team to work with

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