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Job Description Ironwood Cancer & Research Centers has beautiful state-of-the-art integrated Cancer and Women's Centers, with locations strategically located throughout the Valley. Each one provides a superior cancer care environment with a full spectrum of cancer related services for patients. Our multi-disciplinary team approach includes surgical oncology, medical oncology, radiation oncology, women's centers, diagnostic imaging services, social service support, nutritionist, integrative services, and genetic counseling. Mission Statement: To serve the community by providing quality, comprehensive cancer care which respects the values and needs of each individual. Overview: We are looking for a qualified and experienced individual to work as a New Patient Scheduler / Operator. This person will coordinate and organize paperwork, records requests and new appointments for new patients. Will provide excellent customer service and requires excellent communication skills on a daily basis. This is a full-time, day-shift position working a Monday - Friday schedule located in our Central Business office in Chandler. Essential Duties and Responsibilities include: • Answers incoming calls from potential patients, referral sources., • Monitors the fax server., • Monitors patient call backs/voicemails., • Registers new patients; obtains all relevant demographic and insurance information., • Requests and follows up on medical record requests prior to new appointment., • Mails or emails new patient paperwork in a timely manner., • Works within Excel logs for patient information record-keeping., • Coordinates pre-appointment prep work for all new appointments., • Communicates daily with physicians for scheduling need, • Must be able to type and work on a computer., • Ability to work in a constant state of alertness and safe manner., • Knowledge of insurance company’s procedures and policies., • Knowledge of HIPAA rules & regulations preferred., • Knowledge of governmental, legal and regulatory provisions related to collection activities., • Knowledge of chemotherapy related drugs and supplies utilized preferred., • Proficiency in Microsoft Office, Word, Excel and Internet., • Ability to use computer and office equipment., • Excellent customer service skills., • Excellent verbal and writing communication skills., • Basic mathematical knowledge., • 1-2 years’ medical experience required. Visit our website at . "Outsmarting Cancer One Patient at a Time"

Job Description Ironwood Cancer & Research Centers has beautiful state-of-the-art integrated Cancer and Women's Centers, with locations strategically located throughout the Valley. Each one provides a superior cancer care environment with a full spectrum of cancer related services for patients. Our multi-disciplinary team approach includes surgical oncology, medical oncology, radiation oncology, women's centers, diagnostic imaging services, social service support, nutritionist, integrative services, and genetic counseling. Mission Statement: To serve the community by providing quality, comprehensive cancer care which respects the values and needs of each individual. Overview: We are looking for an experienced Triage LPN who is motivated, professional, and friendly to facilitate care to our patients. This is a full-time, day shift position working a Monday - Friday schedule. We are looking for someone to float between our Chandler, Gilbert and Mesa locations. Essential Duties and Responsibilities: • Works closely with Triage RN and Nurse Manager., • Answers phone calls and checks voicemails for triage and addresses as appropriate., • Triage patient phone calls as needed: documents relevant information in patient chart., • Assist Physician and RN with coordination of patient care, completing various forms, communication with other medical personal as needed., • Obtains prior authorizations for Oral Chemotherapies., • Refills prescriptions for Oral Chemotherapy in conjunction with the Triage RN., • Schedules first chemotherapy appointment after RN does education., • IV administration on non-chemo agents as needed, • Knowledge of HIPAA rules & regulations., • Knowledge of chemotherapy related drugs and supplies utilized, preferred., • Knowledge of diagnostic testing and radiation procedures, preferred., • Excellent verbal and writing communication skills., • Knowledge of CPT, ICD-9, HCPCS coding., • Knowledge of basic mathematics., • Proficiency in Microsoft Office, Word, Internet., • 2-3 years working as LPN in Oncology setting or other Healthcare settings, • Graduation from an accredited LPN program., • IV certification a plus but not required, • Current Arizona LPN State Board of Nursing license required. Please visit our website at . "Outsmarting Cancer One Patient at a Time."

Job Description Ironwood Cancer & Research Centers has beautiful state-of-the-art integrated Cancer and Women's Centers, with locations strategically located throughout the Valley. Each one provides a superior cancer care environment with a full spectrum of cancer related services for patients. Our multi-disciplinary team approach includes surgical oncology, medical oncology, radiation oncology, women's centers, diagnostic imaging services, social service support, nutritionist, integrative services, and genetic counseling. Mission Statement: To serve the community by providing quality, comprehensive cancer care which respects the values and needs of each individual. Overview: We are looking for a motivated, professional and friendly individual to work our Front Office (check-in/out). Will be responsible for the overall flow and efficiency of the front office check-in procedures. Greets each patient and portrays a positive attitude daily. Maintains up-to-date patient information and collects applicable payments. Assists each patient with appointment scheduling and portrays positivity daily. This is a full-time, day-shift position working a Monday - Friday schedule. Essential Duties and Responsibilities: • Greet all Patients and Guests, • Check patients out at check-out, • Assist with patient check-in as needed, • Run eligibility for all scheduled AHCCCS patients, • Collect co-pays and daily costs, • Collect any outstanding balances, • Balance daily deposit (cash, checks & credit), • Keep records of patients picking up scripts, records, etc., • Organize patient charts and encounters for next day, • Keep patient lobby neat and organized, • Knowledge of medical terminology, phones, computers, and payment collecting skills., • Basic knowledge of insurance plans in Arizona and benefits as they relate to Medical and Radiation oncology services., • Must be detail-oriented with the ability to multi-task, good work ethic with job stability and work in a busy job environment., • 1-2 years of medical front office experience., • Women's Center experience preferred. Visit our website at . "Outsmarting Cancer One Patient at a Time"

Job Description Ironwood Cancer & Research Centers has beautiful state-of-the-art integrated Cancer and Women's Centers, with locations strategically located throughout the Valley. Each one provides a superior cancer care environment with a full spectrum of cancer related services for patients. Our multi-disciplinary team approach includes surgical oncology, medical oncology, radiation oncology, women's centers, diagnostic imaging services, social service support, nutritionist, integrative services, and genetic counseling. Mission Statement: To serve the community by providing quality, comprehensive cancer care which respects the values and needs of each individual. Overview: We are looking for a qualified and experienced Benefits Supervisor to work in our fast-paced Business Office. Supervisor of all financial counselors and insurance verification specialists. Monitors, training, and evaluates staff and duties. Audits all staff functions. Performs job duties and responsibilities in compliance with company policies and procedures. Performs other duties and responsibilities as required. Essential Duties and Responsibilities: • Supervise and support the insurance verification team, including hiring, training, scheduling, coaching, and performance evaluations., • Set clear performance expectations and monitor productivity standards for accuracy, timeliness, and quality., • Conduct regular staff meetings and provide ongoing education on payer updates and process changes., • Oversee delivery of financial counseling services, ensuring patients receive accurate cost estimates, benefit explanations, and financial guidance., • Support escalated patient financial concerns and resolved complex coverage or billing issues., • Ensure staff follow standardized scripting, education guidelines, and communication expectations., • Educate patients on their insurance benefits, financial responsibility, and available payment options., • Partner with Billing, Scheduling, Clinical, and Revenue Cycle teams to resolve coverage barriers and reduce denials., • Identify trends in financial counseling issues or insurance problems and recommend corrective actions., • Implement improvements in processes, tools, and communication pathways to enhance financial clearance and patient experience., • Maintain accurate patient financial records and comply with HIPAA privacy standards., • Work closely with clinical, scheduling, and revenue cycle teams to support workflow efficiency., • Escalate complicated financial or coverage issues to management as needed., • Audits records for updated patient information (AOB, HIPAA, Insurance, etc.) in the practice management system., • Ensures that guidelines and balances are collected. Oversee the billing of patients, payment plans and patient/guarantor outstanding balances. Following prescribed procedures for collection and resolution of accounts., • Provides mentoring, guidance and back up for staff., • Ability to perform all billing functions and reports as needed., • Maintain appropriate documents, reports and files to comply with all applicable laws and policies., • Complete all daily, weekly and monthly checklists. Weekly reports to management., • Must be able to type and work on a computer., • Ability to work in a constant state of alertness and safe manner., • Performs other duties as requested by supervisor, administrator, or physicians. Minimum Qualifications • Knowledge of medical terminology., • Knowledge of chemotherapy related drugs, supplies utilized and SNF, LTC and Hospice in relation to insurance benefits., • Knowledge of CPT, ICD-9, HCPCS required., • Knowledge of basic mathematics. Accounting knowledge a must., • Experience in Microsoft Excel and Word., • Ability to use office equipment, computer., • Able to be in a seated position, talk on the phone, repetitive keyboard usage and clarity of vision at 20 inches or less. Education and/or Experience: • Expanded education is required. College degree a plus., • 5 years minimum of billing experience., • 3 years of Supervisory experience.

Job Description Ironwood Cancer & Research Centers has beautiful state-of-the-art integrated Cancer and Women's Centers, with locations strategically located throughout the Valley. Each one provides a superior cancer care environment with a full spectrum of cancer related services for patients. Our multi-disciplinary team approach includes surgical oncology, medical oncology, radiation oncology, women's centers, diagnostic imaging services, social service support, nutritionist, integrative services, and genetic counseling. Mission Statement: To serve the community by providing quality, comprehensive cancer care which respects the values and needs of each individual. Overview: We are looking for a qualified and experienced Medical Assistant to deliver compassionate care to patients by assisting with clinical tasks, performing support services for clinical staff and providing direct interaction with patients and their caregivers. Schedule: This is a full-time, day-shift position working a Monday - Friday schedule. This position would be in our Mesa Dobson location. Essential Duties and Responsibilities: • Preps patient charts., • Prepares and sanitizes all exam rooms for the day as well as in between each patient., • Rooms patients; completes and records vital signs and applicable patient assessment items., • Accepts and return phone calls as needed., • Processes referrals as needed., • Calls patients with results as directed by provider., • Monitors Rx folder., • Sets up orders; transfusions, direct admin to hospital, phlebotomy, etc., • Charts appropriate notes into the EMR., • Remains aware to equal work distribution amongst peers., • Enrolls patients in drug replacement programs., • Handles physician requests and coordinates special testing assignments., • Assists coworkers in any area to provide quality patient care., • Maintains a professional, team oriented, positive attitude., • Stable work history, and ability to work in a fast-paced environment., • Must be able to obtain vital signs and take instructions from Physicians., • Must be able to relate well to patients., • Computer and typing skills desirable. Experience with electronic medical records a plus., • Should have good organizational skills, effective oral, and written communication skills., • Should be flexible, reliable, and self-motivated., • 2-4 years experience as a Medical Assistant preferred., • Graduation from a medical assistant program. Please visit our website at . "Outsmarting Cancer One Patient at a Time."

Job Description Ironwood Cancer & Research Centers has beautiful state-of-the-art integrated Cancer and Women's Centers, with locations strategically located throughout the Valley. Each one provides a superior cancer care environment with a full spectrum of cancer related services for patients. Our multi-disciplinary team approach includes surgical oncology, medical oncology, radiation oncology, women's centers, diagnostic imaging services, social service support, nutritionist, integrative services, and genetic counseling. Mission Statement: To serve the community by providing quality, comprehensive cancer care which respects the values and needs of each individual. Overview: We are seeking Registered Nurses with Oncology experience who are ONS certified to be part of our nursing staff at our infusion centers. Attractive salary and benefits available to qualified candidates. Travel to other locations to support specific business needs based on employee's specific skills/expertise may be required. Essential Duties & Responsibilities: • Our ideal Registered Nurse will have significant experience in an Oncology out-patient setting., • Candidate will be well versed with out-patient chemotherapy regimens, techniques, and patient flow., • Job will require significant experience with chemotherapy administration in an out-patient or in- patient setting., • Intimate understanding of chemotherapy drug reactions., • Demonstrate advanced problem solving skills., • Our Candidate must possess and be able to demonstrate compassion and professionalism dealing with patients, staff and family members., • Must be clinically adept and possess excellent communication skills., • Ability to work in a dynamic team atmosphere., • Must be adept with electronic medical record and comfortable working/charting or learning in an E environment., • Excellent clinical and functional skills., • Organized and detail oriented., • Strong leadership skills., • Strong communication and team building skills a must., • Computer skills required (Microsoft office)., • Oncology experience required., • OCN certification or ONS Chemotherapy/Biotherapy Providers care required., • Current CPR Certification required., • Bachelor of Science in Nursing preferred., • Must have a current AZ Board of Nursing RN license. Please visit our website at . "Outsmarting Cancer One Patient at a Time"

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