Electrical Service Office Manager
3 days ago
Torrance
Electrical Service Office Manager – Streamline Operations and Support Growth for B&M Electric Job Overview Company: B&M Electric Primary Location: Lawndale, CA Additional Location: Torrance, CA Employment Type: Full-Time Compensation: Starting at approximately $34.00 per hour, depending on experience Schedule: Monday–Friday; exact hours to be confirmed during the interview process Industry: Residential electrical home services The Opportunity B&M Electric is hiring an experienced Electrical Service Office Manager to help lead the accounting, administrative, payroll, human-resources, and operational functions of a growing residential electrical service company. This is a hands-on position for someone who enjoys creating structure, improving systems, solving operational problems, and supporting both field technicians and company leadership. The role will work primarily from B&M Electric’s Lawndale office, with occasional responsibilities at the Torrance location. The ideal candidate has strong accounting or bookkeeping experience, understands service-business operations, and is capable of improving procedures rather than waiting to be directed through every task. Experience with ServiceTitan and a residential service contractor is strongly preferred. What You Will Do • Accounting and Financial Administration, • Process accounts payable and accounts receivable., • Review vendor invoices and supporting documentation., • Organize receipts, bank documents, invoices, and transaction records., • Assist with customer billing and collection follow-up., • Support bookkeeping, account reconciliation, and financial record organization., • Maintain accurate and confidential accounting documentation., • Coordinate with company leadership and external accounting professionals as needed., • Payroll and Human Resources, • Review technician hours, time records, and payroll documentation., • Assist with weekly payroll processing., • Support the calculation and documentation of technician performance bonuses., • Maintain employee records and onboarding documentation., • Assist with basic HR administration, employee communication, and policy documentation., • Maintain confidentiality when handling payroll, employee, and financial information., • Office and Operational Management, • Use ServiceTitan to support operational reporting, technician records, customer documentation, and workflow management., • Help keep field technicians organized and accountable for documentation, hours, materials, and assigned tasks., • Coordinate communication among leadership, office employees, field technicians, customers, and vendors., • Assist with inventory tracking, supply ordering, and material organization., • Receive deliveries and help maintain an organized office and storage environment., • Assist with permit applications, inspection scheduling, and related city or municipal documentation., • Coordinate company-vehicle errands, material pickups, or deliveries when needed., • Assist with setup and organization of the new Lawndale office., • Identify inefficient processes and recommend practical improvements., • Create, document, and maintain standard operating procedures., • Help build repeatable systems that support company growth. Required Qualifications • At least 3 years of office management, bookkeeping, accounting, or operations experience., • Must have 1+ years experience with ServiceTitan software., • Must have 1+ years experience specifically in the residential home service industry., • Hands-on experience with accounting and bookkeeping responsibilities., • Experience processing or supporting payroll., • Ability to organize receipts, invoices, bank documents, and financial records., • Must have strong, professional experience and knowledge using ServiceTitan., • Strong Microsoft Excel, Word, Outlook, and general computer skills., • Ability to manage multiple deadlines and responsibilities with limited supervision., • Strong written and verbal communication skills., • High attention to detail and accuracy., • Ability to protect confidential employee, customer, and financial information., • Ability to create and improve office systems and procedures., • Valid driver’s license and ability to drive a company vehicle between locations when required., • Ability to lift and move office supplies, files, deliveries, or equipment weighing up to approximately 40 pounds, with or without reasonable accommodation. Strongly Preferred Qualifications • Experience working for an electrical, plumbing, HVAC, or other home-service contractor., • Experience with accounts payable, accounts receivable, billing, and reconciliation., • 1+ year experience with Housecall Pro and Jobber softwares., • Experience reviewing technician payroll or performance-based compensation., • Experience coordinating permits and inspections., • Experience creating standard operating procedures., • Experience supporting field-service technicians and multiple office locations., • Familiarity with inventory and vendor-management processes. What Success Looks Like • Payroll and accounting documentation are accurate and completed on time., • Receipts, invoices, bank records, and billing documents are consistently organized., • Technicians receive timely operational support and remain accountable for required documentation., • Permits and inspections are scheduled and tracked without avoidable delays., • Office procedures are documented and followed., • Leadership receives reliable information and does not need to repeatedly follow up on routine administrative tasks., • The new Lawndale office becomes organized, functional, and supported by repeatable systems. Compensation and Benefits • Starting compensation of approximately $34.00 per hour, depending on experience and qualifications., • Weekly payroll., • Performance-based or company-goal bonus opportunities when applicable., • Paid time off, including applicable vacation, sick time, and holidays., • 401(k) plan with employer matching, subject to plan eligibility., • Company-provided phone or technology needed for the position., • Professional development and long-term growth opportunities., • Supportive leadership and the opportunity to directly improve company operations. About B&M Electric B&M Electric is a long-established residential electrical service company serving Torrance, Lawndale, and surrounding South Bay communities. Our team is committed to professional service, electrical safety, clear communication, and a high-quality customer experience. The Construction Office Manager will play a central role in improving internal systems, supporting our technicians, and helping the company scale responsibly. B&M Electric is an Equal Opportunity Employer. Employment decisions are based on qualifications, experience, business needs, and other job-related factors without regard to any status protected by applicable law.