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Job Description At HVAC RNTL, we move fast—delivering commercial HVAC rental solutions when and where they're needed most. From one-ton spot coolers to large-scale chillers and cooling towers, our team responds with speed and precision, whether it's a planned project or a 24/7 emergency. If you're wired for problem-solving and thrive in a fast-paced environment, you'll fit right in. Our people set us apart—and with locations across the U.S., there's room to grow, take on big challenges, and make an immediate impact. Lead HVAC Mechanic Reports to: National Service Leader FLSA Status: Non-Exempt The Company From a single spot cooler, to a fully-customized chiller system, and everything in between – HVAC RNTL delivers the results our partners need when and where they need them. Whether it's a planned shutdown or 24/7 emergency services, our expert rental specialists work with customers every step of the way to get their HVAC system back up and running. Our team is growing – and we're looking for fast-thinking problem solvers who are unrelentingly responsive and thrive in an ever-changing environment. With locations across the US, our people are what set us apart from the competition and our team is constantly seeking to add talented individuals. Interested in joining us? The Opportunity We are seeking an experienced Lead HVAC Mechanic with advanced technical skills and the ability to layout and install applied HVAC equipment independently, with little to no direction. The Lead HVAC Mechanic will supervise a team of installation technicians on customer job sites while performing maintenance, testing and repairs of applied equipment. The position requires a high level of correspondence with Project Managers, Service Coordinators and customers. Responsibilities • Ability to layout and install applied HVAC equipment independently, with little to no direction., • Supervise team of installation technicians on customer job sites., • Perform startup of applied equipment and complete log sheet after completion of startup., • Communicate directly with end user customers on installation and startup of applied equipment with the ability to answer customer questions as needed., • Perform depot maintenance, testing and repairs including refrigerant removal, evacuation, system charging and refrigerant piping leak repairs., • Perform limited electrical troubleshooting while following all lockout/tagout and PPE procedures., • Ability to read and use wiring diagrams to point out all components and use meter to confirm all input and output voltages., • Collect superheat and sub-cooling data on all applied equipment., • Navigate equipment control panels using keypad to start/stop, reset and change setpoints on all applied equipment., • Ability to lead a team of installers on a multiple chiller application. The Required Profile • High School Diploma or equivalent, • Must have valid driver's license with good driving record, • Must have current HVAC certification and OSHA 10 Training, • Previous experience of 5+ years in chiller/HVAC maintenance, mechanical engineering, or other related fields., • Electrical knowledge required and EPA Certification Preferred (i.e. HVAC Journeyman, Boiler Operator, Gas Installer, etc.), • Familiarity with manufacturing designs or schematics., • Strong problem solving and critical thinking skills., • Ability to prioritize and multitask., • Good analytical skills, attention to detail, and ability to train junior technicians., • Excellent customer service skills with desire to exceed customer expectations., • Ability to work independently in a timely manner, making sure job is done correctly the first time., • Operating knowledge of Microsoft office software and working proficiency with handheld computer (i.e. Smartphone, iPad), • Ability to work in diverse conditions including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, risk of electrical shock (high voltage), climbing/working at elevated heights, etc., • Must be able to climb, crawl, stoop, kneel and must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 75 pounds, • Ability to work independently with minimal supervision and balance requirements of multiple and varied duties Other Skills & Abilities Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks. Environmental Requirements Will be required to work in a field environment, multiple customer sites on a daily basis. Physical Demands While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. HVAC RNTL is an Equal Opportunity Employer Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship. Salary ranges listed are dependent upon a candidate's qualifications, experience, internal equity, and the budgeted amount for the specific role and location.

Job Description At HVAC RNTL, we move fast—delivering commercial HVAC rental solutions when and where they're needed most. From one-ton spot coolers to large-scale chillers and cooling towers, our team responds with speed and precision, whether it's a planned project or a 24/7 emergency. If you're wired for problem-solving and thrive in a fast-paced environment, you'll fit right in. Our people set us apart—and with locations across the U.S., there's room to grow, take on big challenges, and make an immediate impact. HVAC Installation Technician Reports to: National Service Leader FLSA Status: Non-Exempt The Opportunity We are seeking an HVAC Installation Technician to perform installation of applied equipment and depot maintenance. This is a full-time opportunity for an energetic go-getter. An ideal candidate will be customer service oriented and work well with others. This position requires strong problem solving skills, the ability to prioritize and multitask, along with the ability to work in diverse working conditions. Responsibilities • Perform installation of all applied equipment with direction but limited supervision., • Assist with depot maintenance and testing of applied equipment with supervision., • Assist with depot cleaning and inventory., • Troubleshoot low suction pressure and high discharge pressure diagnostics on applied equipment., • Install and commission cooling towers., • Perform refrigerant leak check on applied equipment., • Complete log sheets on all installed equipment., • Perform condenser coil cleaning on trailer mounted chillers on customer job sites., • Perform tube maintenance on water-cooled chillers., • Navigate chiller control panels to collect data. The Required Profile • High School Diploma or equivalent, • Must have valid driver's license with good driving record, • Must have current HVAC certification and OSHA 10 Training, • Previous experience of 1 to 5 years in chiller/HVAC maintenance, mechanical engineering, or other related fields., • Electrical knowledge required and EPA Certification Preferred (i.e. HVAC Journeyman, Boiler Operator, Gas Installer, etc.), • Strong problem solving and critical thinking skills., • Ability to prioritize and multitask., • Good analytical skills, attention to detail, and ability to train junior technicians., • Excellent customer service skills with desire to exceed customer expectations., • Ability to work independently with minimal supervision in a timely manner, making sure job is done correctly the first time., • Operating knowledge of Microsoft office software and working proficiency with handheld computer (i.e. Smartphone, iPad), • Ability to work in diverse conditions including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, risk of electrical shock (high voltage), climbing/working at elevated heights, etc., • Must be able to climb, crawl, stoop, kneel and must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 75 pounds Other Skills & Abilities Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks. Environmental Requirements Will be required to work in a field environment, multiple customer sites on a daily basis. Physical Demands While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is continually required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. HVAC RNTL is an Equal Opportunity Employer Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship. Salary ranges listed are dependent upon a candidate's qualifications, experience, internal equity, and the budgeted amount for the specific role and location.

Job DescriptionSaronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms. We are seeking a Manager of Depot Repair to build and oversee our repair, refurbishment, and upgrade operations for fielded autonomous surface vessels. As our platforms are deployed and returned from operational environments, you will lead the team responsible for triage, disassembly, repair, and return-to-service workflows—ensuring high reliability and rapid turnaround on mission-critical systems. This role is ideal for a hands-on leader with experience managing depot-level repair operations in defense or ruggedized commercial hardware programs. You’ll develop the processes, staffing, and infrastructure required to scale long-term support across our growing installed fleet.Responsibilities: • Build and lead a depot repair team responsible for inspection, diagnosis, rework, and testing of returned vessel hardware., • Develop triage and intake procedures, including standardized evaluation criteria and repair priority rules., • Oversee documentation, traveler records, and work instructions for disassembly and re-integration workflows., • Collaborate with engineering and production to support root cause analysis and implement reliability improvements., • Maintain metrics on repair cycle time, field return rates, and component MTBF (mean time between failure)., • Manage spare parts inventory and coordinate with supply chain for replacement part availability., • Support warranty repair decisions and customer communications in collaboration with program teams., • Develop and maintain repair facility layout, safety practices, and technician training programs.Required Qualifications:, • 8+ years of experience in depot-level repair, maintenance, or hardware sustainment operations., • Proven track record building and managing teams in hands-on technical environments., • Excellent organizational, documentation, and cross-functional communication skills., • Ability to obtain a security clearance.Preferred Qualifications:, • Experience supporting fielded defense or aerospace platforms., • Familiarity with return logistics, reliability engineering, and maintenance planning.

Job Category: Stores Non-Management.Locations: 816 Tirado Street, Austin, TX, 78752, US (On-site).

The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a

Customer Centric Experience: Supports a positive customer-centric experience by proactively acknowledging and engaging every customer.Utilizes and understands the selling program to promote the sale of the best solution as well as additional product Store Associate, Retail, Part Time, Associate, Sto

The ODP Corporation is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Of

Job DescriptionCompany Description SquareTrade, Inc. d/b/a Allstate Protection Plans (“SquareTrade”) is one of the fastest-growing companies in its industry. We’re transforming a $30B market through service innovation and an unwavering focus on customer satisfaction. Our partners include some of the world’s most recognized retailers and carriers—Walmart, Target, Amazon, Costco, and The Home Depot, to name a few. We consistently earn industry awards, have tens of thousands of 5-star reviews, and we’re just getting started. As part of the Allstate family, SquareTrade has headquarters in the Bay Area and London, and we’re expanding rapidly across Europe and Asia Pacific, including Japan, Australia, Korea, and Thailand. Job Description To support this growth, we’re looking for a Director to join our Channel Management Team where you will own the P&L of one of our largest retail partnerships. You will manage and have accountability for our growth initiatives, profitability initiatives, and account maintenance. In this high-visibility position, you will need to: i) partner with the retailer’s cross-functional teams in planning and implementation; and ii) work in close collaboration with virtually every internal team (Customer Experience, Supply Chain, Product, Marketing, and Finance/Accounting) as well as our parent company, Allstate. With lots of variety in a fast-paced, entrepreneurial environment you won’t get bored! This job will require travel to retail partner sites. Responsibilities: • Strategy Development: define the right set of strategies and actions to deliver the performance promises., • Initiative Planning, Selling into Stakeholders, Implementation, and Monitoring: build selling stories and project manage joint-growth and profitability initiatives to completion – with stakeholders at the retail partner and internal teams. Ensure objectives remain met/on track., • Customer Experience: understand the retail partner’s path to purchase and post-purchase experience (including claim filing and service), and then partner with Customer Experience and other teams to deliver the best solutions., • Retail Execution and Channel Marketing: partner with Retail Execution and Merchandising to increase in-store customer and Associate awareness. Partner with the retail partner’s dotcom teams to increase online sales., • Account Support: provide support on a variety of activities such as reporting, content development, event planning, and project management., • Product and Service Innovations: gain a deep understanding of our business and bring your own ideas to the table., • Intellectually curious and detail-oriented, you’re passionate about asking questions, understanding corporate strategy, and doing research., • Driven to make an impact on the business, you’re scrappy and willing to think outside the box., • Ambitious, you’ll go above and beyond to get results (and you’re able to motivate others to do the same!)., • You operate both at the strategic and tactical level.Qualifications, • Bachelor’s degree; MBA preferred., • Corporate Strategy, • 7+ years of experience in management consulting; operations management; or business development/account management - especially working for/with retailers, OEMs/manufacturers, or other B2B businesses., • Experience leading and motivating cross-functional teams., • Strong organizational and communication skills, both written and verbal. Experience putting slides together to tell a story., • Self-starter who can independently drive projects and initiatives forward, including through problem solving and decision-making. Comfortable with shifting priorities and ambiguity., • Advanced user of Excel and PowerPoint. SQL and Tableau experience is a plus (but not required). Additional Information All your information will be kept confidential according to EEO guidelines. At SquareTrade you'll have access to: • Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA), • Up to 4% company match into 401(k) and contributions into your company-sponsored pension, • $75/month budget to help prioritize your physical wellbeing, • $80/month stipend to subsidize connectivity costs, • Mental health resources including free 1:1 therapy, coaching sessions and digital resources, • Supportive leave policies, • Flexible Time Off Policy in addition to 9 Company Holidays, • Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires, • Hybrid work arrangements with regular investment in gatherings and offsites to connect with dispersed team members The candidate(s) offered this position will be required to submit to a background investigation. The Team: All your information will be kept confidential according to EEO guidelines. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. Beware of Recruitment Fraud. For more information, please click “here”.

Benefits include: Contest Prize Awards, 401K Plan with Company Match, Employee Assistance Program, 30% Merchandise Discount.All Bonuses, Awards and Benefits subject to qualifications and eligibility.Brand: Spencer's ?The Sales Associate is responsible for maintaining Guest Services as per Company St

Salary: $65,000 - $90,000 per hour A bit about us: AmLaw 200 law firm is seeking a a legal administrative assistant for the Austin Office. Proficiency in Microsoft Office is a must. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).

Iron Mountain - - Responsibilities: Receive, sort, and store documents, tapes, and other media using Iron Mountain's proprietary tracking systems, ensuring inventory accuracy; Load and unload materials from trucks and within the warehouse using appropriate equipment (e.Coordinate with drivers, inte

Aerotek - - Responsibilities: Loading, unloading, sorting, picking, stocking.

Daikin Comfort - 11700 Stonehollow Drive - Responsibilities: Safely and efficiently operate forklift and additional warehouse equipment to load/unload/transfer material and product without causing damage within the warehouse and to/from delivery trucks; Ensure all items are received per procedure an

Responsibilities: Move between departments (Receiving, Picking, Packing, Shipping, Returns) based on operational needs; Safely load, unload, and move furniture orders and inventory; Use scanners and handheld devices to track inventory and orders; Perform quality control tasks including inspecting, r

Kellermeyer Bergensons Services - 9960 Decker Lane - Responsibilities: Utilize a manual pallet jack to pick up full gondolas and replace them with empty gondolas; Transport and place full corrugate gondolas into the baler or compactors; Ensure the areas around all gondolas are free of debris and tra

Responsibilities: Load, unload, and move furniture and inventory safely; Use scanners and warehouse software to track inventory; Perform quality control tasks including inspecting, repackaging, labeling; Move between departments (Receiving, Picking, Packing, Shipping, Returns) as needed; Lift up to

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Administrative Assistant admin experience not required.Remote Work From Home Administrative Assistant Admin - Part Time Market Research Panelists

A2i Enterprise is a fast-growing business consulting and sales firm representing AT&T's industry-leading wireless and telecom solutions for business clients.We specialize in helping small and mid-sized organizations modernize their connectivity, streamline operations, and stay competitive.We are

Proficiency in office software such as Microsoft Office Suite and scheduling tools. Responsibilities include maintaining organized accounting systems, coordinating meetings, and providing general administrative assistance to ensure smooth office workflows.

Responsibilities: Organize and maintain digital and physical files Prepare flyers and materials using Adobe and Canva Answer phones and greet visitors Assist with interview coordination and candidate communication (templates provided) Support general HR tasks using Microsoft Office Perks: Access to

Provide a bridge for smooth communication between the senior leader's office and internal departments, while demonstrating credibility, trust and support. Responsible for monitoring and ordering supplies and managing office equipment requests in relation to maintenance; printers, copier service call

Dick's Sporting Goods - - Responsibilities: Greet everyone and proactively approach customers to understand their needs and support their shopping experience; Uphold company merchandising and presentation standards by following floor sets, signage requirements, price changes, inventory presentation

Manage office inventory and working with vendors to ensure regular supply of office materials. Work is accomplished in an office or in a cubicle space equipped with a telephone and computer within the maintenance facility. Microsoft Office Computer skills (Excel, Word, PowerPoint, Outlook, Teams, et

Involves manual dexterity for using keyboard, mouse, and other office equipment. Meneses Law Office Administrator. Meneses Law is looking for a high energy bilingual office administrator to help with the organization and running of the daily administrative operations of our firm to assist our client

Maintains office supply inventories by placing orders. Experience with Microsoft Office Including Word, Excel, Outlook and Teams.

Order office and field supplies as authorized by the Project Manager. Schedule office vendor inspections and repairs under management supervision. Coordinate orientation with Recruiter and Office Operations team.

Support general office operations. Prepare and route internal compliance documents; liaise with the Office of Sponsored Projects for on-time submissions.

Organize internal resources - Build out and maintain processes to keep files and office supplies organized and easily accessible. Liaise with visitors - Act as point person for office guests. Familiarity with office equipment (i.

Office support procedures including proper business telephone etiquette, internal communication strategies, and using basic office equipment. In 2024, TxDOT was recognized as a Best Place for Working Parents, and many of our offices statewide are also designated as Texas Mother-Friendly Worksites. P

Working knowledge of Microsoft Office (Word, Excel, PowerPoint, etc. May work around standard office conditions.

Serve as a lead F&N Division Administrative Support Specialist and F&N Additional Duty Safety Officer. Minimum five (5) years' work experience in the following (or closely related) fields: executive assistant, administrative assistant working with high-level executives, or office manager. Knowledge

Promptly resolving financial issues as they arise from vendors, central accounting office, students, faculty, and other departments as needed. Participating in Education Abroad staff meetings, special projects, and committees, including office-wide strategic planning and policy development.

The firm specializes in the development and ownership of trophy Class A office assets and office high-rises. Elite, global commercial real estate firm is seeking an Administrative Assistant for a top tier Class A office high-rise property that overlooks Lady Bird Lake in the heart of the 2nd Street

This role has a minimum base pay from $17.As a warehouse associate at Floor & Decor, you are the backbone of our retail location.Your key responsibilities will be compiling orders and replenishing and moving merchandise, whether it be on the sales floor or to a customer's vehicle.Your day will be sp

Air Logistics Warehouse Associate.Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, business to customer delivery, and on-time flights while operating safely and securely.We perform at the highest level for our customers every day, and strive to be an

KBS is looking for motivated, high-energy Warehouse Associates (Corrugate Recycler) to join our team for immediate full-time, permanent positions.These positions are primarily responsible for meeting customer needs and exceeding customer expectations in the pick-up and removal of Corrugate Gondolas

Requisition Number: WAREH046113.Warehouse Associate/Material Handler.Overtime will be offered only on rare occasions.Deliver to 88300 to apply or check out more jobs at specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide.As a global th

Aalo Atomics is pioneering a new era in clean energy with factory-fabricated microreactors designed to deliver affordable, scalable, and reliable nuclear power.Our mission is to make nuclear energy globally accessible, starting with the Aalo-1, a 10 MWe reactor leveraging cutting-edge safety, modula

Performs general office duties such as filing and maintaining a filing system, answering, and routing phone/emails, answers and routes calls, greets guests, routing and sorting unit mail and ordering and maintaining office supplies. The Criminal Investigations Divisions of the Office of the Attorney

Civitas Living - - Responsibilities: Answer phones, transfer calls, record messages; Greet community guests; Handle payments, ledgers, and collections; Keep meticulous records for residents and employees; Process invoices and distribute funds.

Texas Athletic Performance, Baseball/Softball is seeking a qualified and growth-minded part-time Office Assistant for the 2025-2026 academic year. May work around standard office conditions. Office Assistant, Athletic Performance.

Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor's Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditor's Office Military Cross

Executive Assistant, Research Development, Office Of The Vice President For Research, Scholarship And Creative Endeavors. Perform high level administrative duties such as managing office projects using task lists, including creating, designing and implementing processes and procedures utilizing curr

Provide hands on Tax Office Associate support with Preparer Tax Identification Number (PTIN) renewal/payment. Receive communication (written, telephone and electronic) from offices who have a concern or a need around supplies, facilities, or support; document nature of problem, research solutions, a