Clubhouse Manager
23 hours ago
Austin
Job DescriptionDescription: Manages, supervises, and oversees the club’s Food & Beverage service operations to provide the highest standards of excellence for member and guest enjoyment and related services to meet the needs of the members in a manner consistent with club’s mission and philosophy. Ensures proper communication between departments, maintains excellent relationships with suppliers and keeps members satisfied and well-informed. Assist in the start-up of all Club waterfront, trail, and youth activities. Oversee facilities maintenance and housekeeping of all member-facing amenities and buildings. Complete all other appropriate assignments made by the General Manager. Skills, Background & Personality • Leadership & Motivation, • Energetic, enthusiastic, and consistently positive in attitude, looking for positive outcomes with every opportunity., • Embodies the persona of the ultimate coach, inspires and motivates others to realize their potential through setting clear goals and expectations and providing consistent feedback and support., • Calm under pressure, with the ability to quickly develop solutions to problems or conflicts., • Sets clear goals and expectations, providing consistent feedback and support,, • Member Service & Culture, • Member-focused with exceptional attention to detail, consistently putting members first, going above and beyond their expectations., • Genuine passion for personalized service and quality to exceed the nee., • Approaches service with creativity and innovation while respecting and valuing the vision of the Club., • Approachable, personable, and enjoys engaging with members and guests., • Teamwork & Collaboration, • Strong team player, willing to contribute, collaborate and follow through on projects and deadlines., • Works effectively across multiple departments, applying department and Club-wide values and policies to ensure success of the Club’s overall goals., • Genuinely cares about team members and is ready to support colleagues and members., • Actively participates in all meetings and that information needed to proficiently operate the Club is disseminated and understood through cascading communications., • Professionalism & Work Ethic, • Excellent communication skills, able to interact in a professional and friendly manner., • Flexible, adaptable, and able to prioritize effectively in dynamic situations exhibiting sound time management and organizational skills., • Hardworking, proactive, and eager to seize opportunities as they arise, efficiently achieving results., • F&B Service Operations, • In conjunction with the Director of Culinary, develop an annual operating budget for each of the department’s revenue outlets including revenue projections, service labor templates, event costing, and related operational expenses., • Ensure that effective orientation and training for new staff and professional development activities for experienced staff are planned and implemented., • Develop, maintain, and monitor all standard operating procedures are in place and consistently achieved., • Forecast the long-range staffing needs of the department and future amenities., • Ensure that all legal requirements are consistently adhered to including wage and hour and federal, state and/or local laws pertaining to alcoholic beverages., • Develop and implement policies and procedures for food and beverage department for members, guests, and staff., • Consult with the Director of Culinary and other applicable club directors and managers daily to help assure the highest level of member satisfaction at targeted costs are achieved., • Address member and guest complaints and advise the Director of Culinary &/or General Manager about appropriate corrective actions taken., • Responsible for the proper accounting and reconciliation of the POS (Point of Sale systems), department revenues and expenses., • Maintain the Club’s reservation system, mobile app, and applicable procedures., • Audit and approve weekly payroll., • Consistently training and advocating handling procedures to insure minimal China/glassware breakage and food & beverage waste., • Monitor employee dress codes according to policies and procedures., • Greet guests and oversee actual service on a daily basis., • Beverage Program, • Development and promote the Club’s beverage program including wine lists, bottle/glass wine sales promotional programs, cocktail menus and spirits selections, and draft/canned/bottled beer offerings., • Approve all product invoices before submitting them to the Club’s accounting department., • Manage physical inventory verification and provide updated information to the Club’s accounting department., • Review new techniques for beverage preparation and presentation in a manner and variety to maximize member and guests’ satisfaction and to achieve targeted beverage costs., • Monitor purchasing and receiving procedures for products and supplies to ensure proper quantity, quality and price for all purchases., • Events & Marketing, • With the membership coordinator, promote, advertise, and market the club’s special events to all members., • Help member clients arrange private events and other social functions in accordance with Club rules & regulations., • Coordinate event planning and procedures with Director of Culinary, Membership Coordinator, Club’s marketing team, and other departmental leadership and staff; arrange for printing of menus, vendor coordination, and other special requests., • Assist with planning and approving external and internal marketing of all club events, offerings, and activities, • Watersport, Trails, and Youth Activities, • Activate and supervise the physical operation of the waterfront activities and equipment., • Oversee routine maintenance and repair of Club docks, dock areas, and Club-owned boats., • Schedule boat captains to operate Club-owned boats for special Club events., • Activate and supervise the physical operation of all trail activities and equipment, ensuring that trails are maintained through routine observation., • Coordinate youth events and activities in collaboration with, • Housekeeping & Facilities Maintenance, • Maintain appearance, upkeep and cleanliness of all Club’s front-of-the house facing facilities and equipment., • Inspect to ensure that all safety, sanitation, energy management, preventive maintenance and other standards are consistently met., • Supervise the remodeling, refurbishment, and other building design enhancements in conjunction with the General Manager., • Working with Human Resources, maintain and implement the Club’s Employee Safety Program including leading any future Safety Committee. Requirements: Required Education and Experience • Bachelor’s degree from four-year college or university with a focus in Business and/or Hospitality Management and/or equivalent experience in a related hospitality environment., • Eight years of food & beverage experience, showing progressive responsibility in a high-end golf club, resort, hotel, and/or similar service/hospitality environment., • Strong work ethic and proven ability to work within a team environment., • Demonstrated strong organization skills, attention to detail, and ability to adapt to various situations/needs quickly., • Demonstrated strong oral, written, and interpersonal communication skills with an engaging personality., • Proficiency with computer programs such as the Microsoft Office suite and point-of-sale systems.