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Job DescriptionDISQO’s mission is to build the world’s most trusted ad measurement platform that fuels brand growth. The world’s largest brands, agencies, and media companies trust DISQO for expert insight and AI-driven intelligence about their advertising performance across all platforms. We capture people’s sentiments and journeys, connecting them with the brands they value and the media they consume. With this identity-based approach, brands gain more accurate and authentic insight so they can create more meaningful interactions. When you join DISQO Nation, you join a community that values trust, transparency and innovation. We invest in our employees and apply a bottom-up management approach, rooted in the concept of servant leadership. We approach each day eager to learn, grow, and make a lasting impact. Best of all, we have fun while doing it! The Role: As an Senior Customer Success Manager at DISQO, you'll be at the helm of a dynamic portfolio of clients, steering their journey towards unparalleled success. This role will manage, expand, and renew clients, and may require you to employ a mix of high-energy, high-engagement strategies alongside nuanced, personalized approaches. Your primary goal is not just retention; it's about propelling these clients to new heights, ensuring they're not just satisfied, but thrilled with the value and ROI they're getting from DISQO. This outcome requires a keen focus on stakeholder management, user adoption, expansion, strategic engagement, and consistent confirmation of client success and outcomes. You will collaborate closely with multiple teams including Customer Onboarding, Customer Support, Sales, Services, Marketing and Product, as your role is to ensure client success, mitigate churn risks, and proactively identify expansion opportunities. It's about ensuring not just client satisfaction, but their continuous triumph and evolution with DISQO's offerings. What you will do: • Leverage previous Brand Lift expertise to engage and guide clients on their measurement goals, • Collaborate with Client Account Teams to lead quarterly/bi-annual business reviews to highlight realized value and ensure a continued positive customer experience, • Independently lead pricing and scoping and manage the end-to-end deal operations in add-on and expansion opportunities., • Proactively manage and engage with clients to secure renewals and negotiate terms for the contracts, also focusing on maximizing their ROI and capturing growth opportunities, • Partner with internal Services teams, such as Insights Management and Technical Project Management, to grow accounts and triage issues as they arise, • Optimize the customer experience by identifying, reporting, and recommending product improvements, • Partner with clients to understand business and contract goals and associated with key performance indicators and proactively build a mutually beneficial customer success plan to ensure the adoption and use of the product and to deliver against those goals, • Drive rapid usage and adoption of the product, applicable new features, and leverage ongoing engagement tactics such as sharing and discussing case studies to maximize value realization, • Develop “raving fans” within the client base to co-author win stories, case studies, and other partnership tactics with Product Marketing and/or Customer Marketing, • Gain an expert understanding of DISQO’s CX Platform and associated Product components, • Collaborate with the marketing team to develop and iterate on email drip campaigns to drive platform usage, adoption, and stickinessWhat you bring to the role:, • 8+ years of customer-facing experience, including 5+ years of direct commercial responsibility, • Brand Measurement expertise, inclusive of Brand Lift Measurement, • Successful track record of building, nurturing, and growing mid-size to enterprise clients, including including working directly with Fortune 2000 brands and with Brand through Agency-driven relationships, • Strong presentation, problem-solving, and analytical skills, • Ability to manage multiple projects under tight deadlines, • Ability to anticipate, think strategically, develop, and execute creative solutions for complex customer needs, • Excellent written and verbal communication skills, • Experience working cross-functionally with other teamsPreferred Qualifications:, • Previous experience working in with a brand lift and ad measurement solution, • Degree in Business, Marketing, Social Sciences, or other relevant fields, • Passion for learning new skills and concepts, • Proven success working in a fast-paced, dynamic, and evolving environment, • Experience working cross-functionally with other teams, specifically Professional Services organizations.

Job DescriptionAre you ready to revolutionize the advertising industry? At Cognitiv, we are not just another AdTech company—we are industry trailblazers redefining media buying with our Deep Learning Advertising Platform. Since 2015, we have harnessed the power of cutting-edge deep learning technology and data science to transform how brands connect with their customers. Our mission? To bring intelligence to advertising and deliver unparalleled precision, relevance, and impact at scale. With our innovative platform, advertisers enjoy unprecedented flexibility—whether it is activating Dynamic Deals through their preferred DSP, leveraging our managed service DSP, or utilizing our industry-first ContextGPT product. As a part of Cognitiv, you will be at the forefront of AI-driven advertising solutions, driving change and achieving remarkable growth in a rapidly evolving industry.Now, we're growing! We're looking for an Associate Client Services Manager to join our growing Client Success team in New York. This is an entry-level role designed for someone who's eager to break into AdTech and learn how to deliver world-class client support. You'll work closely with our senior CS team members to understand how Cognitiv plans, activates, and optimizes campaigns across our deep learning DSP. For the first few months, you'll support day-to-day client operations, reporting, and campaign setup while shadowing seasoned CS Managers. Over time, you'll grow into owning your own client relationships and driving impact across multiple verticals. What You'll Do • Support client success and campaign delivery. Assist senior CS Managers with campaign setup, pacing, optimization, and reporting. Learn how to translate complex performance data and technical concepts into clear, actionable client insights., • Collaborate and learn. Partner with internal teams across Sales, Insights, and Campaign Strategy to ensure flawless execution and a great client experience. You'll also have a dotted line to a senior mentor (Natalie) who will help guide your ramp-up., • Curious, driven, and eager to learn. You're excited by the AdTech space and motivated to understand how programmatic advertising works from the ground up. You ask thoughtful questions and enjoy solving problems in a fast-paced, collaborative environment., • Client-focused communicator. You can take complex ideas and make them simple for clients. You're organized, detail-oriented, and comfortable juggling multiple priorities while keeping quality high., • Medical, dental & vision coverage (some plans 100% employer-paid), • 12 weeks paid parental leave, • Unlimited PTO + Work-From-Anywhere August, • Career development with clear advancement paths, • Equity for all employees, • Hybrid work model & daily team lunch, • Health & wellness stipend + cell phone reimbursement, • 401(k) with employer match, • Parking (CA & WA offices) & pre-tax commuter benefits, • Employee Assistance Program, • Comprehensive onboarding (Cognitiv University), • …and more!What You'll Find at Cognitiv, • Festiv – We make work fun with cross-team games, events, and creative team bonding., • Responsiv – You'll be close to clients and leadership, influencing real outcomes., • Inclusiv – Diversity and individuality are celebrated across all levels., • Inventiv – We reward curiosity and embrace bold ideas., • Transformativ – We support your growth with training, mentorship, and flexibility., • Collaborativ – We operate across coasts, connected by purpose and teamwork.Cognitiv is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all.

Job DescriptionDescription: Summary The Account Coordinator works to assist the greater Account Management team with the day-to-day delivery of facilities services to our clients. This role plays an integral part in coordinating with external vendors and overseeing vendor performance to ensure timeliness and quality. The Account Coordinator supports the Account Manager with any functions needed to provide services to our clients as needed. The role is based at our corporate headquarters with travel to client sites as needed. Responsibilities • Serve as direct support for Account Manager, interacting regularly with vendors and clients through telephone, email, and in person, • Source new vendors as needed and coordinate with vendors to schedule appointments and oversee performance, • Aid in facilitation of service requests, • Refer client escalations up to Account Managers to find resolutions as quickly as possible, • Remain current on Company products and services, • Maintain an accurate and current database of vendor and client information, • Build and nurture the subcontractor base that performs service, • Act as a client advocate and work with internal departments to ensure client needs are understood and satisfied, • Proactively engage with subcontractors in different markets to build a strong subcontractor network, • Excellent verbal, written and time-management skills., • Contract negotiation skills., • Ability to work effectively in collaboration across all departments., • Must be productive in a deadline driven work environment., • Proven ability to adapt and be flexible to change., • Excellent critical thinking and problem-solving skills., • Bachelor’s Degree preferred; High School Diploma/GED required, • Industry Experience preferred Requirements:

Job Description Senior Property Manager BE PART OF A GROWING PROPERTY MANAGEMENT TEAM!!! Tri-Hill Management, LLC is a growing Property Management Company in NYC. We are seeking a senior property manager with NYC experience. To manage several residential buildings located in Manhattan. Oversee: 31 residential buildings with a combination of 500 units. Supervise staff. Responsibilities: * Provide direction and leadership to the team. * Work closely with the building owners. * Responsible for training, development and growth of direct reports, including quarterly and annual reviews. * Bi-weekly property inspections to ensure cleanliness, compliance with local laws and standard operating procedures and complete inspection reports. * Oversee and meet weekly with direct reports to ensure all functions and responsibilities of the management team are being met. * Develop strategies and recommendations for individual real estate assets and coordinate communication to both internal and external partners. * Prioritize and delegate projects to appropriate support resources and oversee ongoing progress to ensure priorities and deadlines are met in an efficient manner. * Stay up to date on new regulations and housing policies and train teams to ensure understanding of its impacts. * Conduct periodic asset management meetings and interface with clients. * Approval of payables in accordance with company policies and procedures. * Oversee new property onboarding and property offboarding as needed. * Availability for on-site emergencies when necessary and responsible for after-hour emergencies wherever necessary. * Review and approve all service and maintenance contracts including insurance requirements. * Review all lease agreements with the leasing coordinator. * Ensure compliance with various city, state and related governmental agency requirements (e.g. Violation tracking and removal of bedbug reporting, etc.) * Supervise and monitor building services staff and preventative maintenance. * Assist with development of operating and capital budgets. * Oversee and coordinate capital improvement projects. * Efficiently manage workload by establishing objectives, setting priorities and meeting deadlines. * Implement company operating procedures to direct reports. Qualifications, Characteristics & Other: * Minimum 7+ years of residential property management experience. * Experience and strong expertise in managing property management team. * Experience with AppFolio or similar management software helpful. * Excellent organizational and time management skills. * Ability to multitask and prioritize. * Excellent written and verbal communication skills. * Punctual/Reliable/Professional. * Strong attention to detail. * Proactive approach to management. We have work from home on Fridays. We have a good upbeat office environment. We offer excellent health benefits, paid vacation, sick and holidays. Participation in a 401(k) plan. Salary range: $100k-125k (Exact compensation may vary based on skills and experience) Tri-Hill Management, LLC is an Equal Opportunity Employer. We will consider all qualified applicants for employment regardless of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, material status, veteran status, pregnancy's, parental status, genetic information or characteristic, or any other status protected under federal, state or local laws. Company DescriptionTri-Hill Management, LLC is a full-service real estate investment and services company focused on the acquisition, management, development, and leasing of multifamily, mixed-use, and student housing properties in New York City. Tri-Hill Management, LLC handles all aspects of the ownership process, including hiring their maintenance employees.Tri-Hill Management, LLC is a full-service real estate investment and services company focused on the acquisition, management, development, and leasing of multifamily, mixed-use, and student housing properties in New York City. Tri-Hill Management, LLC handles all aspects of the ownership process, including hiring their maintenance employees.

Job DescriptionCompany Description For more than 70 years, IDB Bank has made it our mission to be the best bank for our clients by putting their needs first, and the success we’ve enjoyed fundamentally comes down to our people. Here at IDB, you’ll work side by side with some of the most talented professionals in the industry who share a strong sense of teamwork and a passion for providing exceptional service down to the smallest detail. We offer a comprehensive benefits package that includes generous paid time off and the ability to participate in our medical coverage and 401(k) plan on your very first day with us. We are also committed to diversity and inclusion, and to providing all of our team members with an equal opportunity to succeed and make meaningful contributions within a work environment that is respectful, welcoming and inclusive. Job Description The IDBAccess Customer Service Specialist is tasked with assisting clients during the onboarding process, providing technical and training support for treasury services, and offering online banking support. • Takes charge of client onboarding for Treasury Solutions and Banking products, collaborating with Treasury Management Sales and internal business markets. This involves pre-filling paperwork, scheduling and conducting client training, ensuring post-setup follow-up for satisfactory client experience., • Establishes robust partnerships and open communication with the business, operations, IT, and client service teams to effectively manage client onboarding, technical support, service/product upgrades, and hand-offs., • Engages with internal business units to ensure timely delivery of necessary documentation for a smooth service launch., • Collaborates and liaises with vendors as it relates to client onboarding, trouble shooting, application performance and business needs., • Effectively manages and utilizes case management tools (including dashboards) to prioritize tasks, monitor progress to meet service level agreements., • Cultivates strong relationships with new customers to ensure successful new account setup, service launches and key influencer for continued client retention., • Responsible to multi-task by assisting clients/internal partners via various methods of communication (e.g. online application, phone, chat, in-person, email etc.), • Utilizes problem-solving skills, sound judgement, creativity, and experience to analyze information to successfully resolve tasks and issues., • Effectively handles the timing of communication and response to processing requests, providing instructions, scheduled training, bank projects, voicemails and emails for both internal partners and external clients to help build high-touch brand., • Self-Starter that consistently approach their tasks with integrity, accountability, consider client and bank reputational risk, follow compliance guidelines and company policies with a high level of care., • Team player that participates in internal activities, training, testing and initiatives aimed at enhancing client experience, data integrity, optimizing workflows, case management processes etc.Qualifications, • 3+ years of relevant experience in the treasury products and financial industry with strong client service orientation., • Knowledge of regulatory requirements related to financial transactions is highly desirable., • Passion for providing white glove customer service. Excellent customer service and communication skills., • Strong attention to detail, accuracy, and ability to recognize potential fraud or suspicious activity., • Ability to work effectively in a fast-paced environment while maintaining compliance with all applicable banking laws and regulations., • Desire to be part of a team that strives to improve in how we process, deliver and service our clients, actively collaborates to get the job done, and contributes to a work culture that is harmonious., • Self-starter with the ability to multi-task/prioritize workload to ensure timely, efficient and accurate execution., • Associate Degree/Bachelor Degree or transferrable experience for position., • Excellent interpersonal and communications skills both written and oral., • Proven ability to effectively multi-task and assist clients/internal partners through various methods of communication. (e.g. online application, phone, chat, in-person, email etc.), • Strong technical skills including MS Office: Excel, Word and PowerPoint, • Prior experience with Salesforce and Core Banking systems is beneficial but not required. Other CRM experience is a plus. Additional Information Compensation: The expected annual salary for this position is between $72,000 - $81,500 at the start of employment. A salary offer is determined on an individualized basis, taking into consideration factors such as an individual’s skills and experience. In addition to base salary, our total rewards package also includes eligibility for an annual bonus, medical, pharmacy, dental, and vision plans, life and disability insurance, employee wellness program, retirement and savings plans with employer contributions, generous holiday and paid time off schedules, parental leave, and tuition reimbursement. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. All your information will be kept confidential according to EEO guidelines. Due to COVID-19, we are now operating on a hybrid schedule. We value the safety of our employees because we’re all in this together. NO AGENCIES PLEASE. IDB BANK, INCLUDING ITS SUBSIDIARIES AND DIVISIONS, PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, NATIONAL ORIGIN, AGE, DISABILITY, GENETIC STATUS, CITIZENSHIP STATUS, MARITAL STATUS, MILITARY OR VETERAN STATUS, CURRENT UNEMPLOYMENT OR ANY OTHER LEGALLY PROTECTED CATEGORY IN ACCORDANCE WITH APPLICABLE FEDERAL, STATE AND LOCAL LAW. NOTHING IN THIS SITE CONSTITUTES A PROMISE OR OFFER OF EMPLOYMENT.

Job DescriptionSalary: Who are we? Finance teams need clear visibility into their cash flow, but most still rely on Excel to manually track data across multiple bank accounts. This makes it hard to see real-time cash positions, spot trends, and drive smarter financial decisions. Nilus changes that. We're building an AI-powered cash management platform that gives finance teams real-time cash visibility, forecasting, and reconciliationall powered by AI, eliminating manual work and unlocking insights that help businesses grow. Backed by top VCs including Bessemer, Felicis, BTV, and Symbol - Nilus is a fast-growing fintech startup led by a team of ex-fintech pros passionate about transforming the finance function. What Were Looking For: Nilus is looking for a Customer Success Manager (CSM) to join our growing team and lead the post-sales experience for our B2B customers. Youll own the customer journey end-to-endfrom onboarding and implementation through adoption, renewal, and expansion. This role requires someone who is passionate about helping customers succeed and can act as a strategic partner, guiding executive teams through onboarding, demonstrating the value of our platform, and ensuring long-term satisfaction and growth. Youll become a key voice of the customer internally and help influence product, marketing, and support strategies. This is a hands-on role focused on driving measurable results for our customers and for Nilus. Were looking for Treasury and Customer Success professionals who know all too well what our customers are dealing with - complex, manual cash management workflows - and want to help others modernize them through technology. If you are a Treasury pro or have experience in a customer-facing role in a Treasury or Corporate Finance environment, strong communication skills, and the ability to translate insights into action, this is a great fit. What youll be doing • Lead the onboarding and implementation process for new customers, ensuring a smooth and engaging experience for executive stakeholders and platform users., • Identify and lead bringing value to life for customers., • Serve as the primary point of contact for your portfolio of accounts throughout the customer lifecycle., • Drive product adoption and engagement by helping customers align their goals with platform capabilities., • Monitor customer health metrics to proactively identify risks and opportunities., • Deliver and communicate ROI to customers and ensure they realize the full value of our product., • Act as a trusted advisor, guiding customers on best practices and use-case optimization., • Support renewals and identify expansion opportunities in collaboration with the sales team., • Collaborate cross-functionally with product, marketing, and operations teams to champion the voice of the customer internally., • Provide feedback and insights to improve customer experience and inform product development., • Create and deliver training, documentation, and support resources to enable customer success. Your qualifications 4+ years of experience in Treasury, Corporate Finance & Accounting, or as a CSM in a relevant area English and Hebrew Fluency is a must Strong communication skills with the ability to lead and support executive and end-user stakeholders Excellent problem-solving abilities and a proactive approach to customer needs Excited to enable customers with product training and support Experience working with Excel to analyze customer trends and metrics Ability to juggle multiple priorities and work in a fast-paced, dynamic environment Experience in customer success, account management, or a similar role in a SaaS or software company bonus Proven track record in managing customer relationships and driving adoption and retention - bonus Experience working with US subsidiaries or international financial operations bonus Exposure to venture-backed startups, fundraising, and investor relations bonus

Job DescriptionSalary: Who are we? Finance teams need clear visibility into their cash flow, but most still rely on Excel to manually track data across multiple bank accounts. This makes it hard to see real-time cash positions, spot trends, and drive smarter financial decisions. Nilus changes that. We're building an AI-powered cash management platform that gives finance teams real-time cash visibility, forecasting, and reconciliationall powered by AI, eliminating manual work and unlocking insights that help businesses grow. Backed by top VCs including Bessemer, Felicis, BTV, and Symbol - Nilus is a fast-growing fintech startup led by a team of ex-fintech pros passionate about transforming the finance function. What Were Looking For: Nilus is looking for a Customer Success Manager (CSM) to join our growing team and lead the post-sales experience for our B2B customers. Youll own the customer journey end-to-endfrom onboarding and implementation through adoption, renewal, and expansion. This role requires someone who is passionate about helping customers succeed and can act as a strategic partner, guiding executive teams through onboarding, demonstrating the value of our platform, and ensuring long-term satisfaction and growth. Youll become a key voice of the customer internally and help influence product, marketing, and support strategies. This is a hands-on role focused on driving measurable results for our customers and for Nilus. Were looking for Treasury and Customer Success professionals who know all too well what our customers are dealing with - complex, manual cash management workflows - and want to help others modernize them through technology. If you are a Treasury pro or have experience in a customer-facing role in a Treasury or Corporate Finance environment, strong communication skills, and the ability to translate insights into action, this is a great fit. What youll be doing • Lead the onboarding and implementation process for new customers, ensuring a smooth and engaging experience for executive stakeholders and platform users., • Identify and lead bringing value to life for customers., • Serve as the primary point of contact for your portfolio of accounts throughout the customer lifecycle., • Drive product adoption and engagement by helping customers align their goals with platform capabilities., • Monitor customer health metrics to proactively identify risks and opportunities., • Deliver and communicate ROI to customers and ensure they realize the full value of our product., • Act as a trusted advisor, guiding customers on best practices and use-case optimization., • Support renewals and identify expansion opportunities in collaboration with the sales team., • Collaborate cross-functionally with product, marketing, and operations teams to champion the voice of the customer internally., • Provide feedback and insights to improve customer experience and inform product development., • Create and deliver training, documentation, and support resources to enable customer success. Your qualifications 4+ years of experience in Treasury, Corporate Finance & Accounting, or as a CSM in a relevant area Strong communication skills with the ability to lead and support executive and end-user stakeholders Excellent problem-solving abilities and a proactive approach to customer needs Excited to enable customers with product training and support Experience working with Excel to analyze customer trends and metrics Ability to juggle multiple priorities and work in a fast-paced, dynamic environment Experience in customer success, account management, or a similar role in a SaaS or software company bonus Proven track record in managing customer relationships and driving adoption and retention - bonus Experience working with US subsidiaries or international financial operations bonus Exposure to venture-backed startups, fundraising, and investor relations bonus

Job Description Come join the global leader in Legal and Governance AI - as we expand our Governance sales team in the US! LegalOn, the pioneer in LegalAI for corporate legal teams working with over 7,500 in-house teams globally, completed the acquisition of Fides, a governance AI innovator revolutionizing how global enterprises manage their governance across over 100 countries. Our AI-powered platform streamlines entity and board management with built-in legal logic tailored to every jurisdiction, helping companies like Allianz Global Investors, Sequoia and Lime manage governance workflows with unprecedented speed, accuracy, and compliance. Following our success across Europe and early traction in the US, we are now scaling our sales organization in North America - and we’re looking for ambitious and driven customer success professionals to join our growth journey. The Role As a Customer Success Manager / Legal Operations Specialist for our Governance product (Fides), you will work closely with our enterprise and financial institution (asset managers, private equity, …) clients to help them adopt and fully capture the value of our platform. You will lead the onboarding and initial setup for new customers, support initial setup, and manage the relation with clients as they ensure successful adoption of the Fides platform. Leveraging your legal expertise and understanding of corporate law, you will work closely with in-house legal teams - most often General Counsel, Corporate Secretaries, and their supporting teams - you will help clients accurately map governance data, optimize workflows, and unlock the full value of our platform. You will collaborate with our global Customer Success, Product, and Sales teams to deliver a seamless client experience, expand client relationships, and contribute to the growth of our Governance business. Responsibilities Legal Advisory and Governance Expertise • Serve as a knowledgeable point of contact for clients on corporate law and governance workflows., • Interpret and extract legally relevant data from complex corporate documents and map it accurately into the Fides platform., • Lead onboarding projects for new enterprise clients, ensuring a structured, efficient, and timely implementation., • Design onboarding plans, coordinate stakeholders, and deliver training that accelerates product adoption., • Support clients throughout their lifecycle with proactive check-ins, responsive communication, and issue resolution., • Drive product usage, deepen engagement, and promote best practices to maximize client value., • Identify upsell opportunities within existing accounts and partner with Sales where needed to expand usage or introduce additional services., • Collaborate with Product to communicate client needs and suggest enhancements that improve platform usability and compliance., • Partner with Sales, Implementation, and Support teams to ensure unified, high-quality client outcomes., • Identify processes suitable for automation and help implement workflow improvements across CRM and internal systems. Qualifications: Legal and Governance Background • Licensed attorney in one or more US jurisdiction, • Strong understanding of corporate law, entity management, governance documents, and regulatory frameworks., • 1 to 2 years of experience in a fast-paced environment such as BigLaw, Big Four, financial institutions, or a related field., • Experience working directly with clients; LegalTech or SaaS experience is a strong plus., • Strong project management skills with the ability to manage multiple onboardings and client relationships in parallel., • Excellent communication skills with the ability to explain legal concepts clearly and deliver actionable guidance., • Creative, analytical mindset with comfort using metrics, data, and structured processes to drive success., • Competitive base salary + uncapped commission structure., • Comprehensive health, dental, and vision insurance, generous PTO and 401K plan, • Flexible working arrangements. Preferred NY location (Hybrid). (San Francisco or remote within the US/Canada can also be considered for the right profile)., • Opportunity for advancement as part of fast-growing global team.

Job DescriptionDescriptionSUMMARY As a member of Mimeo’s Sales team, the Customer Success Manager will manage and develop client relationships, drive customer retention within a specified sales territory, and proactively leverage relationships to identify and pursue new business opportunities in other departments within the territory. The Customer Success Manager will partner closely with dedicated Sales Executives and Service teams to effectively manage customers in their assigned territory throughout their life cycle with Mimeo. This individual will be a subject matter expert capable of driving customer success and desired customer business outcomes. Key ResponsibilitiesKey Responsibilities- Account Management / Retention -50% • Serve as a primary point of contact throughout the customer lifecycle, • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors, • Ensure customers derive maximum value and achieve desired business outcomes with their investments, • Proactively anticipate and identify upcoming needs, • Conduct project discovery/requirements, • Effectively manage customer issues including quality concerns, • Provide effective customer training, • Manage MSA Renewal, • Track and act on Customer Health Scores, • Consistently run successful Executive Business Reviews, • Identify up-sell opportunities within existing customer base, • Maintain accurate revenue forecasts, • Actively prospect and build relationships with new departments, divisions, and business units within existing customer accounts that currently do not utilize Mimeo services., • Develop and execute strategic account penetration plans to identify new use cases and service opportunities outside of the current customer's scope., • Leverage existing relationships with customer stakeholders and executive sponsors as internal champions to gain warm introductions and access to new departmental leaders., • Collaborate closely with Sales Executives to scope, propose, and close new business opportunities identified within the customer's broader organizational territory., • Function as a Subject Matter Expert (SME) to new contacts, showcasing Mimeo's full portfolio of services and tailoring solutions to meet their unique departmental needs., • Contribute to the development of company-wide best practices for customer success, retention, and expansion., • Partner with Solution Engineering team to support and monitor customer onboarding and implementation, • Closely partner with dedicated sales and service representatives to drive customer success and growth, • Act as the voice of the customer internally, providing feedback to Product, Marketing, and Operations teams to inform strategy and continuous service improvement., • Partner with Marketing on customer-facing initiatives such as case studies, testimonials, and marketing campaigns to drive advocacy., • Identify opportunities for strategic service improvements and operational efficiency to enhance the overall customer experience. Skills Knowledge and Expertise SKILLS AND MINIMUM QUALIFICATIONS: • Minimum of 3-5 years of experience, with a proven track record of success in corporate sales or customer success management, particularly to larger, more complex organizations, • Bachelor’s degree preferred, • Mastery of soft skills; like communication, listening and building rapport, • High energy, passionate and self-motivated with a strong work ethic, • Performance and Results Driven, • Improvement-minded; championing ideas and initiatives to help improve Customer Success processes, • Consultative selling experience, • Competitive salary, • Generous PTO Policy, • Internal career advancement opportunities, • 401K is offered after 1 year of service

Job Description Air is the first Creative Ops platform: a system of record for creative teams. Our product automates the mindless tasks that creatives and marketers do every day to manage content, unlocking creativity through image recognition, automated versioning, and approval workflows. Air launched in March 2021 and is backed by world-class venture capital firms including Tiger Global, Headline Ventures, Lerer Hippeau, WndrCo, and Slack Ventures. This role requires in-office attendance at least 3 days/week in New York City. The Role As a Customer Success Manager at Air, you’ll own a book of business, driving product adoption, expansion, renewals, and customer advocacy. You’ll act as a strategic partner to our customers, ensuring they achieve maximum value from Air while growing revenue through thoughtful account management. This is a revenue-generating role that blends relationship management with strategic business impact. We’re seeking a dynamic, customer-obsessed, and revenue-focused individual with a passion for building meaningful relationships and driving customer success. This role will include an quota with variable compensation, aligning your success with the company’s growth objectives. No complainers, no egos, no excuses. Just scrappy, customer obsessed hustlers who make magic happen. Key Responsibilities Customer Success: Manage a portfolio of customers through proactive, personalized account management focused on long-term success and actively identify upsell and cross-sell opportunities. Own Customer Growth: Increase Net Revenue Retention (NRR) by driving renewals, expansion and reducing churn. Drive Product Adoption: Lead onboarding, training, and customer engagement to increase feature adoption and maximize product value. Customer Advocacy: Build relationships with key decision-makers and serve as a trusted advisor by understanding customer goals, influencing their success strategies, and advocating for their evolving needs. Strategic Account Management: Conduct QBRs and build actionable success plans that align customer goals with product capabilities. Data-Driven Impact: Monitor customer health metrics (NPS, churn, product adoption) and develop strategies for retention and upsell opportunities. Cross-Functional Collaboration: Partner with Sales, Product, and Support to ensure seamless customer experiences and solve complex challenges. Requirements You are energetic, focused, and determined to succeed at the highest level. You bring grit and a positive attitude to work every day, knowing that working at a startup means no task is too small, and no challenge is too big. Experience • 3+ years of experience in Customer Success or Account Management, ideally within a B2B SaaS environment., • Proven track record of driving revenue through expansion, renewals, and product adoption., • Proven track record of exceeding quota and/or outperforming key target metrics., • Strong relationship management skills, with the ability to build trust and influence decision-makers at all levels., • Exceptional storytelling and presentation skills, with the ability to create polished, impactful, customer-facing materials like onboarding guides, QBRs and success plans., • A data-driven mindset with experience tracking key customer metrics (e.g. product usage, health score, customer engagement, expansion and retention.) Customer Satisfaction & Adoption: You don’t just meet goals — you exceed them. By driving product adoption and delivering standout support, you turn customers into enthusiastic partners who see real results and are excited to grow with you. Trusted Partnerships: You’re more than just a point of contact — you’re a business partner. Customers trust you because you deliver. You help them succeed, grow, and win, turning professional relationships into long-term success stories. Customer Magnetism: You’re the go-to person customers can’t help but trust. You show up, solve problems, and make their business better — not because it’s your job, but because you’re genuinely invested in their success. They know you’ve got their back and that working with you means winning together. How We Work at Air • Act like a driver: Take initiative and ownership without waiting to be told., • Work in public: Share ideas openly, get feedback early, and collaborate across teams., • Play to win: Aim high and bring creativity, adaptability, and focus to your work., • Say the hard thing: Give and receive feedback with clarity and respect. Why Air? • Growth and Impact: Join a rapidly scaling company with a mission to transform the creative ops space. Your work will have a direct, tangible impact on our ARR growth., • Comprehensive Benefits: We offer competitive medical, dental, and vision insurance, along with dependent coverage. You’ll also enjoy a generous work-from-home stipend, professional development reimbursement, and unlimited vacation days., • Commitment to Diversity: We believe in the power of diverse perspectives and strive to create an inclusive culture that welcomes individuals from all backgrounds and experiences.

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Competitive salary, • Dental insurance, • Employee discounts, • Flexible schedule, • Free uniforms, • Health insurance $22 to $27/hr guaranteed 40hrs/wk + benefits CHHA & C.N.A. Immediate hire Greetings. This is Vanessa. I am a nursing school student who currently holds the position of Human Resource Coordinator for an exclusive supporting living and chronic illness management service. Here is a little bit about us; we dont just provide care we create Distinguished Living Experiences for high-profile clients and their families. Our clients are accomplished retirees, busy professionals, and families who expect care delivered with precision, dignity, and grace. We are seeking a Client Experience Specialist (CES) a Certified Home Health Aide in good standing with the State of New Jersey to lead our mission of building client confidence and supporting new team members. This position is perfect for a professional who loves caregiving and has the interest in learning leadership skills so he/she can inspire others. What this job is about: As a Client Experience Specialist, you will be the ambassador of our signature services and the first point of contact for both new clients and caregivers. You will work in four integrated domains alongside a nurse, a service planner and a client happiness manager. 1. Service Culture & Administrative Support * Gain a deep understanding of our proprietary Distinguished Living Match System and luxury brand. • Support office leadership with care coordination tasks and amazing client experience. 2. Onboarding & Coaching New Caregivers * Serve as the culture ambassador for new hires, modeling our iCARE principles of Integrity, Compassion, Accountability, and Excellence. • Support the agency to match caregivers to clients based on lifestyle, skill, and personality fit., • Guide team members through their first shifts and ongoing training. 3. Onboarding New Clients & Families * Lead the first in-home visit to ensure clients and families feel confident and special. • Create a seamless transition from the service launch to client satisfaction., • Orient clients and family members to our unique systems, ensuring trust and peace of mind. 4. Direct Care & On-Call Leadership * Provide hands-on care as the expert caregiver for specialized or complex cases. • Serve as after-hours on-call coordinator one week each month, ensuring continuity of care. Why is this job so special? This is not just another CHHA job. You will be the bridge between our office, our field team, and our clients shaping every step of the client experience so families feel supported and caregivers feel empowered. With guaranteed full-time forty hours a week hours, premium benefits, and opportunities for growth, this role is ideal for someone ready to lead and serve at the highest level. Requirements * Current New Jersey Certified Home Health Aide (CHHA) license in good standing. • Reliable personal transportation (must drive yourself to and from work)., • Commitment to working every other weekend and every other holiday., • Exceptional communication, leadership, and problem-solving skills., • Passion for delivering luxury-level, personalized care. Why Join Us Our team members love working here because we offer: * Guaranteed full-time hours with competitive pay. • Robust benefits: PTO, retirement plan, insurance options, career advancement leave, and more, • Our proprietary Distinguished Living Match System, ensuring youre paired with clients and cases that fit your skills and style, • A culture built on Serving Together, Growing Together., • Opportunities to advance into leadership roles and build a meaningful career. How to Apply If you are ready to combine hands-on care with leadership excellence, you want guaranteed forty hours a week with benefits and you want to make a difference for both caregivers and clients, we want to meet you. Apply Today Submit your resume and a brief cover letter describing why you are passionate about luxury caregiving. Thank you for your interest. I will respond to you within 24 working hours and we move quickly through our hiring process. . .

Job Description Client Solutions Manager Overview: • The Client Solutions Manager will leverage their knowledge of online media, communication and relationship building skills, and analytical abilities to provide campaign intelligence and campaign strategy consultation, including identifying areas where we can provide more value to our clients. The Client Solutions Manager will be measured by their ability to build, cultivate, and partner with our clients as well as their ability to drive incremental revenue. The Client Solutions Manager is a nimble team player who is comfortable managing multiple clients, campaigns, and projects concurrently., • Location - New York City, NY (Hybrid – 2 to 3 days onsite)Responsibilities:, • Build trusted relationships with clients providing best-in-class customer experience by proactively identifying and solving customer challenges, • Partner with cross-functional teams across Insights, Marketing, Media Operations, etc. to collaborate on campaign activation and drive toward client goals, • Be a consultative seller to renew and grow client investments, • Proactively analyze and optimize customers’ advertising campaigns and marketing programs to make strategic recommendations to customers and ensure client objectives are achieved, • Consult and own all aspects of the client’s media campaigns including targeting, implementation, creative and content quality, optimization, performance, and proving ROI through campaign insights, • Apply rigor and use technology to design account plans to meet revenue goals, • Support customer communication and education including a best-in-class onboarding experience and ad hoc platform education needs, • Drive new product adoption and partner technology integration to enable client success and efficiency, • Collaborate with product teams to improve service offerings and campaign management tools and ensure our customer needs are metBasic Qualifications:, • 3+ years of experience in advertising, sales, marketing, consulting, or media, • 2+ years of auction based or programmatic campaign management and optimization experience (i.e. Google Ads, SEO/PPC, ad exchange/trading desks)Preferred Qualifications:, • BA/BS degree or equivalent practical experience, • Ability to work with MS Office Suite (PowerPoint, Excel, Google Docs), • Demonstrated experience with Sales Force or relatable ticketing systems, • Demonstrated analytical background and experience with statistical analysis, return on investment modeling, and advertising / media analytics, • Ability to think strategically with a proven track record of achieving results by connecting a customer’s pressures with data-driven products and solutions., • Demonstrated understanding of internet advertising technology and marketing automation, • Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision, • Ability to work independently and collaborate cross-functionally, • Demonstrated commitment to understanding and prioritizing the needs of the customerSuggested Skills:, • Stakeholder Management, • Sales Force, • Google DocsCompensation:, • $30.96 - $42.92/hr. (W2/Non-Exempt)Req# 16107

Job DescriptionBackground: Brooklyn Org is a champion for Brooklyn. We celebrate Brooklyns brilliance and resilience, its incomparable culture and uncompromising grit and we demand more for our communities. Over our 15-year history, we have reimagined the role of philanthropy and provided immeasurable support to communities and nonprofit partners that are leading transformational change for Brooklyn. With a new model for community philanthropy, we are bringing together Brooklynites, Brooklyn backers, businesses, and broader believers in equity and justice to make Brooklyn a beacon for the world. We are a platform for galvanizing giving. We are here to ensure that ideas are met with resources, challenges are met with solutions, and inequity is met with justice. The Position: The Vice President of Philanthropic Partnerships reports to the Chief Operating and Financial Officer and is responsible for expanding and diversifying the foundations donor-advised fund (DAF) donor base by cultivating relationships with high-net-worth individuals, corporate philanthropists, and professional advisors. By leveraging expertise in philanthropic tax strategies, estate planning, and donor relations, this position will drive the foundations growth in DAF participation and ensure a seamless experience for both new and existing fundholders. The Vice President will also manage and provide strategic direction to the Donor Services Manager and the Grants & Compliance Manager, ensuring cohesive service delivery, robust compliance, and impeccable data management. This role requires flexibility, including occasional early morning, evening, or weekend commitments to accommodate donor engagements and events. Specific Responsibilities: Donor Cultivation & Acquisition • Proactively identify and engage prospective DAF donors, including high-net-worth individuals (HNWIs), family foundations, and corporate partners., • Conduct individualized donor consultations to discuss tax-efficient giving options and long-term philanthropic goals., • Collaborate with potential donors to customize giving strategies that align with their values, financial objectives, and community impact aspirations.Strategic Partnerships & Professional Advisor Engagement, • Develop and maintain strong relationships with estate planners, tax attorneys, wealth managers, and other financial professionals., • Host educational seminars, webinars, and workshops to inform advisors and their clients about the benefits and mechanics of DAFs., • Provide customized tools, resources, and support to assist advisors in discussing philanthropic opportunities with their clients.Donor Stewardship & Retention, • Coordinate with the Donor Services Manager to ensure a seamless onboarding process for new DAF holders, including fund agreement setup and initial contribution guidance., • Maintain ongoing engagement with fundholders by offering personalized support, updates, and consultations to maximize donor satisfaction and retention., • Conduct annual strategy reviews for fundholders, helping them refine their philanthropic focus and achieve greater impact.Team Leadership & Data Management, • Directly supervise the Donor Services Manager and the Grants & Compliance Manager, providing guidance, support, and professional development opportunities., • Oversee accurate, secure, and compliant data management practices for all donor records and fundholder information., • Collaborate with internal teams to enhance systems and processes that optimize donor engagement, compliance, and relationship tracking.Legal & Financial Knowledge Application, • Utilize expertise in philanthropic tax strategies, planned giving vehicles (including trusts and bequests), and estate planning structures to guide donors and advisors., • Ensure all donor agreements, gift structures, and fund management practices comply with IRS regulations, DAF policies, and the foundations guidelines., • Monitor emerging trends and regulations in tax law and estate planning to keep donors and professional advisors informed of new opportunities or requirements., • Other duties as assignedQualifications:, • Bachelors degree in Business, Finance, Law, Nonprofit Management, Philanthropy, or a related field is required., • Chartered Advisor in Philanthropy (CAP) or Certified Trust and Fiduciary Advisor (CTFA) is highly desirable, • 10+ years of demonstrated success in donor cultivation, relationship management, and securing philanthropic commitments, ideally within a community foundation or financial services environment., • Strong knowledge of donor-advised funds, planned giving vehicles, tax regulations, and wealth management strategies., • Proven ability to develop partnerships and collaborate effectively with professional advisors in estate, tax, and financial planning., • Excellent communication, presentation, and negotiation skills, with a track record of building trust and rapport with HNWIs and corporate donors., • Highly organized, proactive, and results-oriented approach to managing multiple relationships and initiatives simultaneously., • Exceptional attention to detail and commitment to maintaining accurate, compliant, and confidential data., • Willingness to work flexible hours, including occasional early mornings, nights, and weekends to accommodate donor-related events.Other Information: Currently full-time employees are expected to work in the BKO office located in Downtown Brooklyn Monday through Thursday with occasional events on Friday. In alignment with its Racial Justice Lens, the Organization is committed to maintaining a staff that diversifies philanthropy, including lifting up the leadership of people from communities historically underrepresented in the field and those directly affected by structural racism, centering them in decision-making. Brooklyn Org is an equal opportunity employer. The Organization does not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability, marital status, military veteran status or any other protected group in the locations where we work. Compensation: Brooklyn Org has a competitive and exhaustive benefits and leave plan and the salary range for this position is $130,000 $145,000 dependent on the successful candidates background and experience. To Apply: Brooklyn Org has retained the services of Harris Rand Lusk to conduct this search. Inquiries, nominations, and applications may be directed in confidence to: Kathryn Frances Research and Operations Manager Harris Rand Lusk 260 Madison Avenue, 15th Floor New York, NY 10016 Email cover letter and resume to: . Please include Brooklyn Org, VP Philanthropic Partnerships in the subject line of the email. Flexible work from home options available.

Job Description Allara is a comprehensive women's health provider that specializes in expert, longitudinal care that supports women through every life stage. Trusted by over 40,000 women nationwide, Allara makes expert healthcare accessible by connecting patients with multidisciplinary care teams that have a deep understanding of hormonal, metabolic, and reproductive care. Allara provides ongoing support for hormonal conditions like PCOS, chronic conditions like insulin resistance, and life stages like perimenopause, helping patients see improved health outcomes. As one of the fastest-growing women's health platforms in the U.S., Allara is bridging long-overlooked gaps in healthcare for women. The Opportunity We are seeking an experienced Clinical Onboarding Manager to lead critical operational functions supporting our rapidly growing network of 350+ healthcare providers across all 50 states. This role is essential to our scaling strategy as we continue to grow. You will fully own the process of onboarding Allara providers from credentialing through their first 30 days, maintaining strong relationships with providers and other key stakeholders. Location: Hybrid SoHo office in NYC, at least three days a week (Tuesday/Wednesday/Thursday) with flexibility as needed Your Impact • Define, optimize and own all onboarding steps for providers, including technical and systems onboarding, required training steps, collection of all necessary provider documentation, and handoff to the clinical management team., • Maintain warm and engaging relationships with providers throughout the onboarding process, ensuring timely and seamless transitions into care., • Follow up consistently and proactively to ensure onboarding tasks are completed in a timely manner and provider capacity expectations remain on schedule., • Develop and maintain KPIs, SOPs, QA measures, and dashboards for monitoring provider onboarding steps. Regularly report on key metrics to leadership., • 3+ years of healthcare operations experience, with at least 1 year in a management role, • Experience managing distributed healthcare provider networks (100+ providers preferred)., • Proven track record in operational analytics and KPI management., • Background in multi-state telehealth, digital health, or virtual care operations strongly preferred., • Experience with multi-state healthcare operations and provider network management. Compensation & Career Growth Work Environment & Flexibility • 3-day hybrid in NYC, • Medical, dental, and vision benefits, • Health Savings Account (HSA) & Flexible Spending Account (FSA), • Long- and short-term disability coverage, • 401(k) plan, • Company-issued laptop, • Annual work-from-home stipend

Job DescriptionAs a Clinical Informatics Manager at Regard, you’ll bridge the worlds of clinical practice and technology to help improve our AI-powered Proactive Documentation platform. You’ll leverage your clinical expertise and analytical strengths to drive projects that improve how our platform ingests and interprets EHR data, supports accurate diagnoses, and delivers meaningful insights to clinicians. This role reports to the Chief Medical Information Officer (CMIO) and collaborates closely with Product, Engineering, Design, and Customer Success teams to deliver innovative, data-driven solutions that elevate clinical workflows and patient outcomes. About RegardOur mission is to bring world-class healthcare to everyone. Regard is an AI-powered Proactive Documentation platform that advances how care is delivered by reviewing all patient data in the EHR to recommend diagnoses and surface clinical evidence. Regard drafts a note even before the physician sees the patient, enabling an approach that gets documentation right at the point of care - we call it Proactive Documentation. This improves quality of care, reduces physician burden, and improves hospital finances. We are excited by challenges, mission-oriented work, and meaningful relationships. We work closely with some of the top health systems in the country and are leading the change that healthcare - one of the largest and most inefficient industries in the world - needs. We want you to join us.Responsibilities: • Own and execute clinical-product initiatives in alignment with direction from the CMIO, • Act as a subject matter expert for Product and Engineering, translating clinical requirements into clear, actionable technical specifications, • Manage workflows related to data mapping, testing, and validation for both new and existing health system integrations, • Analyze product performance metrics and user feedback to identify opportunities for workflow optimization and quality improvements, • Support development and QA of new diagnostic modules by reviewing model outputs and clinical logic, • Contribute to documentation and training materials for internal and external partnersMinimum Qualifications:, • Clinician (PA-C, NP, CNS, or RN) with active licensure and 5+ years of clinical experience, • Experience working with Epic or Cerner., • Strong project management and organizational skills; with the ability to prioritize and drive multiple workstreams concurrently, • Self-starter with the ability to learn new technical tools and data systems, • Master’s degree in Health Informatics, Data Science, or a related field, • Experience in a clinical operations or informatics leadership role interfacing with hospital or health system stakeholders, • Familiarity with Python, SQL, or similar tools for data validation and analysis, • Previous experience working in a health technology or SaaS environmentHybrid Work \u007C Location \u007C Work Authorization, • For this role, Regard is currently only considering candidates who are authorized to work in the US without visa sponsorship, and are within the New York City metro area, • The expectation for this role is to be in the office on Tuesdays and Thursdays. We may request more frequent in-office work during the onboarding period, • We will provide relocation assistance to anyone who does not already reside in the NYC metro area, • We prefer hiring people within commuting distance of our NYC office because we value getting together in person regularly, • For those who enjoy working from our Manhattan office on a more regular basis, we offer catered lunches and other fun perks, • Eligible for equity, • 99% employer paid health benefits (Medical, Dental, and Vision) + One Medical subscription, • 18 PTO days/yr + 1 week holiday break, • Annual $750 learning & development stipend, • Company-sponsored team retreat + social events

Job DescriptionPOSITION SUMMARYThe clinical nurse manager, as part of the health center operations leadership team, serves as the procedural abortion service and sexual reproductive services clinical nurse lead for the Region 1 NYC health centers. The clinical nurse manager collaborates with the health center managers/operations designee to oversee day-to-day management of the clinical sites. The clinical nurse Manger is responsible for practice, education, professional development, recruitment, and retention within the clinical sites. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES• In collaboration with the Senior Director, Clinical Practice Operations, manages nursing staff in procedural abortion and sexual reproductive health services.• In collaboration with the Senior Director, Clinical Practice Operations and health center operations leadership, develops and implements strategies to enhance clinic efficiency while preserving high-quality patient-centered care.• Develops staffing plans and manages nursing and clinical staff schedules, including PTO and coverage for call outs to ensure safe staffing.• Assists with direct nursing care responsibilities during high flow work times.• Provides direct patient care and coverage for scheduled or unscheduled PTO, as needed• Conducts required emergency medical drills with the procedural abortion team• Actively participates in nurse recruitment and onboarding; conducts regular performance evaluations, develops performance improvement and corrective action plans as needed.• Develops and implements onboarding and training plans for new hires and facilitates re-education and training on new services for existing staff, and documents Personal Orientation Plan (POP) sign-off for new hires.• In collaboration with the Senior Director of Clinical Practice Operations and the clinical and health center operations leadership teams, participates in the development and updating of PPGNY policies and procedures related to nursing staff and procedural abortion care and sexual reproductive services.• Directs the functions of the nursing department in accordance with departmental policies, procedures, standards, and regulatory authorities (i.e., DOH, Article 28, etc.,)• Oversees stocking and preparation of procedural abortion space and clinic spaces, assuring adequate equipment and supplies at par levels.• Supports and implements standards in alignment with 1199 union collective bargaining agreement.• Communicates and interprets policies and procedures to nursing staff, and monitors staff practices and implementation. The policies and procedures include but are not limited to infection prevention practices, patient safety and quality, and medication management.• Attends and participates in required leadership meetings.• Demonstrates knowledge of emergency procedures and directs staff in the event of a medical emergency or evacuation.• May be required to work in the clinical setting during inclement weather and other staffing emergencies, as needed.• May be required to be on call during inclement weather and other staffing emergencies, as needed.• Ensures that care provided in the NYC-based procedural abortion services follows the PPGNY Manual of Medical Standards and Guidelines and is compliant with PPGNY policies and procedures and NYS and NYC regulations.• Completes all responsibilities according to established protocols, policies and standard practices in the areas of customer service, ADA, and regulatory compliance programs such as HIPAA CORE COMPETENCIES• A demonstrated commitment to PPGNY’s mission related to bodily autonomy, health equity, and gender and racial justice• A demonstrated commitment to learning about and enhancing practices related to racial equity and its impact on healthcare systems.• Strong relationship building and communication skills, including an ability to work and build trust across cultural differences related to race, class, age, gender, gender identity and expression, sexual orientation, religion, ethnicity, national origin or ability; and to reflect on one’s personal identity with humility• Ability to manage and mentor a culturally diverse team, including creating and sustaining an organizational culture that fosters inclusiveness and equity, and providing positive and developmental feedback and accountability related to practices including but not limited to equity• Ability to provide compassionate, non-judgmental and culturally responsive care across race, class, age, gender, gender identity and expression, sexual orientation, religion, ethnicity, national origin or ability; and demonstrates deep sense of accountability to patient experience REQUIRED SKILLS/ABILITIESInterpersonal• Excellent customer service skills• Ability to remain focused and calm in stressful situations• Superior oral and written communication skills• Ability to develop and maintain effective, professional relationships with internal and external stakeholders• Ability to work effectively as part of teamTechnical• Proficient with electronic health record (EPIC) Subject Matter Knowledge• Strong understanding of Transformational Leadership Concepts• Strong foundation in evidence-based practice• Familiarity with Press Ganey, patient/employee experience survey tool• Strong nursing clinical knowledge• Strong knowledge surgical care, complications, and evaluation• Familiarity with principles of process improvement and change management. Work Habits/Attributes• Keen attention to detail• Excellent organizational skills• Outstanding time management skills, including the ability to work under deadlines• The ability to produce high quality work in a fast-paced environment with changing and/or competing priorities• Ability to exercise sound judgment and independent decision-making skills• Ability to exercise discretion in the handling of confidential information• Ability to demonstrate and document evidence-based clinical judgment• Comfort making data-driven decisions• Ability to make strategic decisions• Ability to work a flexible or extended schedule, including evenings and weekends, as operational demands require• Well-developed problem-solving and critical thinking skills• Ability to build and lead high-performing teamsREQUIRED QUALIFICATIONS • Education Related Capability Requirements: Requires satisfactory completion of courses required for graduation from an accredited college or university with a Baccalaureate Degree, plus NYS licensure as a Registered Nurse., • Experience Related Capability Requirements: Requires previous experience of a minimum of 3-5 years in a nursing role with a minimum of 2 years’ experience in sexual and reproductive care. 1-2 years’ experience in nursing leadership or supervisory role preferred. Demonstrate strong customer service skills as they relate to patient care and overall communication. Requires computer proficiency. Excellent communication skills, independent judgment and problem-solving skills are essential., • Licensures/Certifications: Current NYS Nurses License. Current ACLS/BLS certification.PHYSICAL DEMANDS, • This job operates in a clinical office setting. Potential exposure to communicable diseases and other conditions in a health center environment., • Requires sitting/standing for long periods of time. Periodic walking, bending. Visual acuity sufficient to perform frequent work on a computer screen and review printed reports and other materials. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Requires the ability to hear and to communicate orally with others.Schedule

Job DescriptionTop Duties and Qualifications A Manager, or Supervisor, oversees team members in a certain department ensure it’s performing effectively. Their main duties include hiring and training employees, creating and implementing business strategies, and delegating tasks to team members. Duties and responsibilities Managers may typically be required to perform tasks like administrative duties, organizing employee schedules, monitoring and evaluating employee performance, and leading team members. Managers may also be responsible for collaborating and developing improvement plans, monitoring progress, and delegating employee assignments. Additional responsibilities can include: • Managing small project teams to develop, execute, and complete assignments, • Organizing team roles and evaluating employee performance, • Documenting operational tasks and reporting to upper-level management, • Performing employee reviews and assessments, • Assist with new employee onboarding and training program Equal Employment Opportunity Maplecrest Ford Lincoln does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by law. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Maplecrest Ford Lincoln will be based on merit, qualifications and abilities. Job Description The statements included in the job description are intended to outline the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed Powered by JazzHR 2F94VVJs5Z

Job Description About Harri: Harri is the first enterprise-ready workforce management platform built for the services vertical. The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management and we believe they deserve a platform built from the ground up as a result. We have experienced a tremendous amount of growth since our 2012 inception and we have no plans on stopping that growth anytime soon. We are passionate about building a team of Service First-driven individuals who want to exceed the expectations of those who experience our brand. If you’re a builder, or problem solver, and love the fast pace of a startup, it’s time to meet the Harri family. Who you are: Customer Success Managers are responsible for managing enterprise customers after successfully onboarding them onto the Harri platform. You will be the Success manager as well as the trusted consultant to hospitality industry customers, within our QSR vertical. Our Customer Success Managers are responsible for ensuring that key relationships with our clients are developed and maintained; assisting them post ‘go live’. They take the time to get to know their clients and their business needs, to ensure they are getting the most of their investment in Harri. Key Responsibilities: • Customer Success Managers are responsible for developing and retaining positive relationships with Harri clients., • Fostering relationships with key accounts and internal teams to drive action., • Developing relationships to serve as a trusted consultant with customers to optimize their loyalty and marketing strategy., • Monitoring usage and product adoption, proactively contacting clients to deliver coaching/training to improve their utilization., • Understanding how to build and present Harri’s value story using data and insights., • Driving growth with existing customers, identifying upsell and cross-sell opportunities and therefore generating new revenue., • Understanding, adapting to and helping to develop Harri’s ongoing product and technology developments., • Communicate regularly with the customer to evaluate satisfaction General Activities Include but are not limited to the following: • In collaboration with our Go-To-Market teams, identify upsell and cross-sell opportunities that will enhance the client experience and improve their business operations., • Create Success plans with Senior Leaders of the business to showcase ROI and reduce churn risk., • Be the escalation point for issues and work across Support and Technical Support teams to ensure resolution and that SLAs are met., • Identify product adoption opportunities and showcase with the client through Executive Business Reviews that will determine next steps and enhance the customer’s Success plan., • Schedule Executive Business Reviews with the client on a 6 month basis and weekly/biweekly/monthly Success meetings dependent on health and risk of the account., • Own the renewal process for your book of business and work with cross functional teams on contract renewals and billing reconciliation., • Create NRO (New Restaurant Opening) opportunities for the client in collaboration with Implementation and Accounting teams to ensure that all relevant locations are billed accordingly. Experience and Skills: • Bachelor’s Degree, • An ambitious, and self-motivated team player who is comfortable working in a fast-paced environment, and is ready to grow with a company, • Strong attention to detail with excellent analytical, written, problem solving skills., • 3+ years in a customer-facing role at a SaaS Software company, HCM and/or payroll experience., • Experience working with Quick Service Restaurant (QSR) concepts, • Experience in the hospitality industry in an operations, general manager, or other operational role., • Experience using G-Suite, Salesforce, Zendesk and/or other CRM tools. The salary range for this position is $85,000-$100,000 (USD).

Job DescriptionAbout CookUnity: Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 50 million meals a year from the industry's best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul. Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world. If that mission has you hungry in more ways than one, you've found the right job posting. The role: We're looking for an entrepreneurial, analytical, and highly strategic General Manager to lead our Northeast region — our largest, most complex, and most strategically vital market. Anchored in New York City, this region spans a multi-state footprint and is powered by our centralized kitchen infrastructure to serve a diverse, distributed customer base across the Northeast. This GM will have full P&L ownership and be responsible for driving growth, maximizing regional performance, and orchestrating operations across a hybrid model that blends proprietary kitchens, independent chefs, last-mile fulfillment, and a tech-enabled, multi channel-based customer experience. The ideal candidate combines ruthless operational execution with high-level portfolio thinking, able to treat each sub-region — whether a borough, city, or suburban cluster — as its own business unit. They will optimize for growth, profitability, logistics efficiency, and customer experience across a variety of density profiles and delivery models. You must be a master integrator across marketing, culinary, supply chain, logistics, technology, customer experience, and strategy — someone who can both architect a regional strategy and drive execution at street level. Responsibilities: 🧭 Regional Strategy & Portfolio Optimization • Develop and execute the penetration and go-to-market strategy for the Northeast, treating each metro area and sub-region as a distinct operational and strategic unit., • Use data to segment the region by demand density, delivery economics, and LTV/CAC profiles to drive targeted investments and resource allocation., • Align regional decisions with broader company goals while flexing to market-specific realities across urban, suburban, and edge territories.💰 Full P&L Ownership, • Own all financial levers of the Northeast region, including forecasting, budgeting, pricing strategy, and capital allocation., • Continuously improve contribution margins and cost-to-serve metrics by managing supply, demand, fulfillment, and marketing effectiveness in concert., • Ensure sustainable growth by balancing investment in top-line expansion with operational efficiency and profitability.🚛 Logistics & Fulfillment Leadership, • Optimize local, middle-mile and long-haul logistics across the region, ensuring high food quality, timely delivery, and cost efficiency., • Work closely with Supply Chain and Fulfillment teams to improve routing, drop density, kitchen throughput, and SLA adherence across geographies with diverse delivery needs., • Anticipate and solve complex trade-offs between cost, delivery times, and freshness across regional corridors.📈 Customer Growth & Market Penetration, • Collaborate with central marketing and growth teams to localize customer acquisition, retention, and lifecycle strategies., • Pilot and iterate demand-generation experiments specific to different customer segments and geo profiles., • Track and improve NPS, retention, and customer satisfaction with localized insights and interventions.🍽️ Chef Supply & Kitchen Strategy, • Partner with Culinary and Supply Ops to ensure the chef portfolio aligns with regional taste preferences, kitchen capacity, and demand velocity., • Coordinate kitchen utilization, production planning, ingredient inventory, and labor management to maximize freshness and output., • Influence culinary onboarding and menu strategy to create the right offering mix across different consumer bases., • Nurture the local chef community to create loyalty beyond the revolutionary earnings chef already make🧠 Data-Driven Decision Making, • Build and leverage dashboards, geo-segmentation models, and performance reports to inform decision-making and operational tradeoffs., • Translate complex data into actionable insights for your team and cross-functional stakeholders., • Set clear performance goals, monitor progress, and iterate quickly using a test-and-learn mindset.🤝 Cross-Functional Integration, • Act as the connective tissue across Culinary, Marketing, Logistics, Product, Technology, CX, and Finance., • Drive strategic initiatives that require input or execution across multiple departments., • Ensure regional needs are surfaced and reflected in product roadmaps, process improvements, and strategic planning.👥 Team Leadership & Culture, • Lead by example, representing CookUnity's leadership principles and be a culture carrier infusing our values through the organization, • Build, lead, and scale a high-performing regional team across functions including business operations, logistics, culinary experience, and CX., • Foster a culture of ownership, velocity, and continuous improvement., • Serve as a strong cultural and strategic voice for the region, both internally and externally.Qualifications:, • 15+ years of leadership experience in general management, strategy, operations, or marketplace/logistics-driven roles., • Track record of owning a complex P&L and driving results across growth and profitability dimensions., • Strong operator with a proven ability to manage logistics, fulfillment, and regional strategy simultaneously., • Deep analytical fluency — able to build, interpret, and act on data dashboards and models., • Highly cross-functional — comfortable influencing and aligning functions without direct authority., • Experience in dynamic, high-growth environments with hybrid tech + operations models.Preferred requirements:, • Experience in food, logistics, subscription, or managed marketplace businesses., • Understanding of perishable goods or regional delivery ecosystems., • Prior leadership of multi-city or regional portfolios., • MBA or equivalent experience preferred but not required.Why This Role Matters, • This is a cornerstone role in our business — owning the largest market with the most complex operational challenges and the highest growth potential., • You'll have a direct line of impact across customer experience, chef success, financial performance, and strategic innovation., • You'll be supported by an experienced executive team, yet empowered to run the Northeast like a business within a business. We hope this provides valuable insight into our culture and product vision. If this excites you, we'd love to connect! Benefits 🩺 Health Insurance coverage 🌅 401k Plan 📈 We grow, you grow: Stock Options Plan granted on Day 1 🌟 Eligible for a bi-annual performance bonus ⛱ Unlimited PTO 🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical 🐣 Paid Family leave 🕯 Compassionate Leave: 3-5 days each time the need arises 🥘 A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly 🧘🏽️‍♀️ Wellness perks: access to fitness subsidies to build a healthy lifestyle 👩🏾️‍🏫 Personalized Spanish coach 🚀 Awesome opportunity to join a company that is looking to change how we eat and how chefs work! Compensation All final pay rates will be determined by candidates experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.Pay Range for this position$270,000—$300,000 USD If you're interested in this role, please submit your application, and if we think you might be a fit, we'll get in touch with you. Thank you for your time! CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability. A quick note for all candidates We've recently seen an increase in recruitment scams across the industry, and we want to make sure you (and your data) stay safe while applying to CookUnity. We also want you to know that we take this seriously — sometimes, as part of our process, we may ask for a brief "proof of humanity" to confirm that we're connecting with a real person, not an impersonator. Here are a few tips to help you protect yourself and know what to expect from us: • Apply only through our official channels. All open roles are listed on our official careers page: careers.cookunity.com, • Our recruiters are real people — and easy to verify. You can always find them on LinkedIn with verified profiles. If you're unsure, feel free to reach out to us on our official LinkedIn Company Page., • We only communicate through official CookUnity channels. That means emails ending in @cookunity.com and interviews held through official company platforms (Google Meet or Zoom) — never WhatsApp, Telegram, or SMS.

Job Description Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role Customer Success Team At GBG, we don’t just provide products. We deliver valued solutions to help our customers grow their business. This is a unique opportunity to join our Customer Success team at the ground floor and have a direct imprint on how our organization serves as the connection point between our customers, our solutions, and the rest of the GBG organization. We will work together under the guiding principle that healthy customers are growing customers and to achieve that requires: · Understanding our customer’s goals and quantifying how GBG helps achieve them · Demonstrating curiosity in our customer’s needs and their business strategy · Building relationships and engagements across different levels of our customers · Partnering cross functionally within GBG to operate on behalf of our customers · Challenging both our customers and GBG team on new ways to innovate for growth The Role As a Customer Success Manager at GBG, you'll be the strategic partner to a portfolio of clients engaging with them from signature through onboarding, adoption, and long-term value realization. Your role centres on building trusted relationships, driving product engagement, and ensuring customers achieve their business goals through our solutions. You’ll collaborate cross-functionally with Sales, Customer Growth, Onboarding, Product, and Support to deliver a seamless customer experience for a healthy engagement. This includes proactively managing renewals, identifying expansion opportunities, and serving as the voice of the customer to influence internal priorities. Expect a dynamic mix of consultative problem-solving, data-driven insights, and advocacy that turns satisfied customers into loyal champions. What you will do • Responsible for base revenue retention on existing GBG solutions within customer portfolio, • Help design and measure health metrics and implement improvement plans as required, • Build relationships with existing contacts and identify new contacts to deepen engagement, • Uncover new customer challenges and provide Customer Growth counterparts with insight into potential upsell/cross-sell opportunities (CSQLs), • Craft and execute key engagements during the customer lifecycle including business reviews, internal account plans, and renewal engagements, • Proficient in GBG’s solutions and the value they provide across various use cases, • Understand your customer’s needs to guide them through best practice product adoption, • Leverage internal tools to monitor daily volumes to identify any peaks/valleys within current solutions and facilitate appropriate actions and resolutions where needed, • Work with customer support team to understand trends in customer/vertical level commonalities in recurring tickets/issues, • Operate cross-functionally with a wide range of internal teams to address customer needs and issues Skills we are looking for Experience: • Minimum 3+ years in customer-facing roles, including day-to-day account management and senior-level stakeholder engagement., • Proven track record of owning and managing customer meetings, including quarterly business reviews (QBRs)., • Demonstrated ability to develop customer account plans and perform SWOT analysis. Skills & Competencies: • Strong passion for delivering best-in-class customer experience., • Ability to translate data into compelling success stories and actionable insights., • Comfortable working cross-functionally with Sales, Marketing, Product, and Operations in a fast-paced environment., • Proactive mindset for identifying solutions and managing execution to completion., • Interest in product capabilities and applying them to solve customer challenges., • Agility to work in ambiguous situations and apply an entrepreneurial approach to new challenges., • Curiosity to explore innovative methods, including leveraging AI for faster, more efficient customer value delivery. Technical Proficiency: • Familiarity with Microsoft Office Suite, Salesforce, Power BI/Tableau, Gong, and/or Customer Success platforms. Industry Knowledge: • Experience in identity verification, fraud prevention, or familiarity with industries such as gaming, banking, fintech, lending, insurance, retail, or technology. Benefits To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

Job Description About Uplift Uplift is a dynamic agency specializing in global talent search, covering EMEA, LATAM, USA, and APAC. With successful placements in 52 countries, we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates global networks, AI, and advanced recruitment tools. Beyond recruitment, we engage with our audience through our podcast, newsletter, and webinars, ensuring we stay at the forefront of talent acquisition and global HR trends. About Our Client Our client is a fast-growing mobile ad tech company specializing in in-app programmatic advertising. Their Demand-Side Platform (DSP) empowers advertisers to efficiently reach their target audience across mobile devices. They are seeking a skilled and experienced Customer Success Manager to join their dynamic team and contribute to their continued success. Location & Work Set-up: Hybrid (New York), Remote (Rest of US) As a Customer Success Manager for the US regions, youll help grow revenue and drive platform adoption through strategic account management and strong client relationships. Working closely with Sales and Media Buying teams, youll support clients in achieving their business goalsguiding them through platform onboarding, DSP strategy, optimization, and ongoing success. Youll play a key role in integrating the platform into their digital strategy. Requirements Responsibilities: • Collaborate with cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience, • Work closely with the Media Buying team to help them understand client objectives and goals to create the best media buying strategy for each new client, • Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization, • Work closely with the Media Buying and Sales teams to drive revenue and enhance the performance of client campaigns, • Educate clients on new platform features, DSP partners, services, and relevant practices, • Educate and grow the programmatic buying knowledge of clients. Qualifications: • Experience in advertising technology or a related field, • Solid experience in a DSP/programmatic work environment, • Ability to adapt quickly to a rapidly changing technology environment, • Ability to learn complex software applications and thrive in a fast-paced, digital environment, • Excellent written and verbal communication, organizational, & time management skills, • A passion for achieving higher levels of growth and development, • Ability to assist, manage and abide by clients needs and work with complaints in a concise and respectful manner, • Comfortable working with multiple clients and accounts at a time across a diverse set of industries, • Ability to analyze and interpret significant amounts of data, • Ability to speak, read, and write in English fluently

Job Description Location: Brooklyn, NY Schedule: Full-Time Salary: $75,000 – $100,000 per year About MedElite Since 2011, MedElite has been dedicated to improving the standard of care in skilled nursing and long-term care facilities nationwide. We implement a data-driven, "treat in place" model that enhances resident health outcomes while saving valuable time and resources for our partner organizations. By managing a network of advanced practice providers and specialty clinicians, we deliver high-quality, proactive care directly to the bedside. Our passion for positively impacting the lives of residents, administrators, and healthcare professionals drives our commitment to continuously innovate and redefine senior care across the country. Job Summary As the Client Services Manager, you'll serve as the key bridge between new or recently onboarded facilities and our RPM services. You'll foster strong relationships with facility stakeholders while overseeing the implementation of RPM equipment and services. This is a manager-level role responsible for guiding a team of up to 10 medtech professionals, ensuring seamless onboarding, technical support, and customer satisfaction - all while blending in-office oversight with frequent travel to facilities. Responsibilities • Build and maintain rapport with facility leadership and staff to establish strong working relationships., • Act as the primary liaison between external partners and facility teams during the rollout of RPM services., • Oversee the deployment and technical operations of Remote Patient Monitoring (RPM) systems and medical devices, • Explain and demonstrate our RPM services and machines to facility stakeholders., • Lead and manage a med tech team (up to 10 direct reports), setting performance expectations and providing coaching and support., • Provide exceptional customer service - responding to questions, troubleshooting issues, and ensuring a smooth facility experience., • Balance onsite presence with travel: approximately 50% in-office coordination and 50% onsite at facilities., • Secure travel reimbursement and ensure accurate reporting of travel activities. Requirements • 2–3 years of experience in medical equipment deployment, sales, or technical customer service - especially with devices like EKGs, ultrasound machines, or RPM systems., • Proven ability to establish trust and collaborate effectively with healthcare facility teams., • Strong technical acumen to explain and troubleshoot medical equipment and RPM technologies, • Customer-service oriented mindset with polished communication skills., • Managerial experience, with ability to directly supervise and develop a medtech team., • Willingness to travel extensively (50% onsite) and manage reimbursement protocols., • Self-motivated and adaptable—comfortable working across locations and with remote teams. Benefits • Health, • Dental, • Vision, • Company-Sponsored Life Insurance, • 401K, • Short and Long-term Disability, • Paid Time Off, • Commuter Benefits, • Travel reimbursement included (for onsite facility visits) Why Work With Us? • Make a meaningful impact in the nursing home community, • Work in a collaborative, mission-driven environment, • Enjoy work-life balance Equal Opportunity Employer MedElite is an equal-opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. MedElite is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Ready to Make a Difference? Apply today and help us deliver compassionate, personalized care where it matters most.

Job Description The Client Service Manager leads Tier 3 client relationships and supports delivery coordination across Tier 2 accounts. The role involves managing communications, tracking project deliverables, and ensuring a smooth client experience from project kickoff through to delivery. The Manager works closely with internal teams to clarify briefs and ensure clients feel informed and supported at every stage. Responsibilities Client Strategy & Relationship Management • Manages Tier 3 client accounts and supports Tier 2 engagements under the guidance of Senior Managers., • Acts as the main point of contact for assigned clients, ensuring smooth day-to-day communications and proactive updates., • Builds trust with clients by being responsive, organized, and solutions-oriented, especially during active project phases. Account Growth & Commercial Development • Identifies opportunities for repeat business or additional services based on understanding of client needs and engagement history., • Escalates growth opportunities to Senior Managers or Directors with context and supporting insights., • Prepares first drafts of scopes and proposals for returning clients in collaboration with internal teams. Client Delivery Governance • Ensures timely briefing, documentation, and tracking of deliverables., • Owns regular client check-ins during live projects, ensuring expectations are clearly set and updates are shared., • Supports project debriefs and feedback loops, helping track satisfaction and delivery alignment. Cross-Functional Collaboration • Works closely with Project Managers to ensure client briefs are clearly communicated and deliverables are on track., • Flags risks, delays, or client concerns early and helps coordinate appropriate responses., • Participates in project kickoff, midpoint, and wrap-up meetings as the CS representative. Team Leadership & Capability Development • Mentors Coordinators and junior team members in client etiquette, documentation quality, and service mindset., • Shares feedback with Senior Managers on process friction points and team development needs. Process & Tools Optimisation • Maintains CRM records, project documentation, and communication logs in an organized and consistent manner., • Supports testing and roll-out of new tools, templates, and workflows within the CS team., • Helps document common client questions or challenges to inform SOP development. Reporting, Feedback & Escalation Management • Keeps client satisfaction and project feedback up to date in HubSpot or other CRM platforms., • Flags service issues or communication gaps to senior team members with clear documentation., • Tracks key account milestones and supports preparation of quarterly tiering review inputs. Hiring & Onboarding • Provides feedback during hiring process for Coordinator roles., • 3–5 years in client-facing or agency coordination roles, • Hands-on experience managing day-to-day client communication, • Strong organizational and time management skills, • Skilled in briefing, documentation, and stakeholder follow-ups, • Basic understanding of project management principles, • Familiar with tools like HubSpot, Google Workspace, Monday.com, • Comfortable leading meetings and calls independently, • Strong problem-solving and multitasking ability, • Salary: $70 to 90k per annum depending on experience, • Bonus Scheme: based on annual company performance, • Retirement Plan (401k), • Health Care Plan (Medical, Dental & Vision), • Gym membership, • Fantastic office environment in a nice location

Job DescriptionAbout UsCanary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality! About the RoleWe are seeking a Customer Success Integrations Manager to support and lead the execution of integration activations across Canary’s ecosystem of hotel technology platforms. This role bridges technical execution and customer enablement—playing a crucial part in ensuring smooth onboarding and configuration of integrations that power our most important hospitality workflows. This role is ideal for someone with hands-on experience in hotel technology or hospitality operations, who thrives at the intersection of systems, stakeholders, and client success.Responsibilities • Integration Ownership: Lead the end-to-end execution of integration activations, including configuration, testing, validation, and troubleshooting across a wide range of hotel technology platforms., • Technical Expertise: Develop a deep understanding of Canary’s integration architecture, supported platforms, and APIs to effectively manage integrations and guide both clients and internal stakeholders., • Client Enablement: Serve as the primary point of contact for integration-related onboarding, ensuring clients experience a smooth, timely, and high-quality implementation process., • Stakeholder Collaboration: Collaborate cross-functionally with Customer Success, Engineering, Product, and third-party vendors to align on integration requirements, timelines, and deliverables., • Issue Resolution: Troubleshoot and resolve integration issues quickly, escalating complex technical problems as needed while maintaining clear communication with stakeholders., • Process Improvement: Identify and implement opportunities to streamline integration workflows, reduce activation time, and improve scalability through documentation and best practices., • Vendor Management: Liaise with external technology vendors (e.g., PMS, key locks, payments) to coordinate integration testing, gather technical documentation, and stay aligned on platform changes., • Internal Enablement: Partner with the Integrations Architect and CS leadership to upskill teammates and support internal training on systems, tools, and standard operating procedures related to integrations.Qualifications, • 3–5 years of experience in technical onboarding, integration management, or customer success roles in a SaaS or hospitality tech environment, • Demonstrated experience managing API-based integrations, ideally across PMS or hotel-related platforms, • Strong communication and stakeholder management skills, especially with cross-functional internal teams and third-party vendors, • Working knowledge of APIs, JSON, and webhooks preferred, • Experience coordinating multiple projects simultaneously with a high attention to detail, • Ability to translate technical issues into simple language for clients and CSMs

Job Description About Alethea Alethea helps commercial clients and civil society advocates combat false and misleading information through in-depth analysis of reputational, regulatory, and security risks. Our insights and strategic recommendations empower organizations to mitigate threats, safeguard brand integrity, and strengthen public trust. Using a combination of expert analysis and our proprietary Artemis platform, we deliver timely, data-driven solutions that align with client needs. Role Overview We're hiring a Customer Success Lead to build, lead, and scale our client/account management function from the ground up. You'll be one of the primary interfaces with our customers, helping them fully realize the value of our insights and technology, and shaping how our company listens to, serves, and grows client relationships. You should thrive in ambiguity, have strong strategic instincts, and a bias toward action. This is a critical leadership role — perfect for someone who likes building the plane while flying it. Key Responsibilities Customer Success Strategy & Execution • Design and implement a structured customer success framework focused on lifecycle management, customer engagement, and value realization., • Stand up scalable systems for account management and client retention, including account and renewal/upsell plans, • Act as the executive point of contact for clients, particularly during early onboarding, renewals/upsells, and day-to-day engagements, • Surface and synthesize client feedback to influence product development, platform improvements, and go-to-market strategy., • Work cross-functionally with Analysis, Product, Engineering, and Comms/Marketing to deliver a cohesive customer experience., • Own renewals, extensions, and account expansion by identifying evolving client needs and navigating procurement processes., • Manage, and eventually scale, a high-performing customer success team as the company and client base grows, • Define KPIs, workflows, and success metrics to track team performance and client outcomes.You'd Be a Great Fit If You..., • Have 8+ years of experience in customer-facing roles (customer success, consulting, or account management), ideally in startup or fast-growth environments., • Are client-obsessed and have worked directly, preferably as the lead, with enterprise or nonprofit clients., • Are a strong communicator with high EQ — someone who builds trust, navigates complexity, and handles high-stakes situations with calm and clarity., • Have experience interfacing with senior leaders and can translate customer needs into product and business strategy. Be the advocate for our clients internally., • Are a skilled project manager who keeps trains running on time, sees around corners, and ensures flawless execution., • Salary and stock options are negotiated based on experience. The salary range for this position is $105,000 to $160,000 per year, depending on the candidate's skills, experience, and qualifications, and comes with a competitive commission plan as well. In addition to cash compensation, this role is eligible for a stock option grant., • Healthcare at the gold-tier level, dental, and vision is fully funded by the employer. 50% of dependent coverage is provided by the employer. Additional benefits include employer provided life and AD&D insurance and an Employee Assistance Program with a variety of services, including generous Mental Wellbeing support., • Flexible vacation, sick leave, including office closure between Christmas and New Year's., • Employees may also participate in an Employer sponsored 401k, after their 6-month anniversary, with a 3% match. Health Savings (HSAs) and flexible spending accounts (FSAs) are also offered., • Hybrid work environment, with 3 days per week required in office in Washington, D.C or New York., • Alethea is an equal opportunity employer that encourages people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply. We are committed to being an inclusive place to work, while maintaining a workforce that represents the communities we serve.

Job Description We are Vitesse – the treasury and payment partner of choice for insurance. ABOUT US Looking to join an emerging leader in the UK FinTech industry? It’s such an exciting time to be joining Vitesse! Created by a team of proven FinTech entrepreneurs in 2016, Vitesse PSP has recently closed a $92m Series-C funding round. Now having established revenue streams and a differentiated position in key segments we have embarked on a journey to double our revenue in each of the next three to four years. We employ around 180 colleagues across the EU with hubs in London and Rotterdam, with plans to expand into the US this year. In 2024, we plan to scale our product and platform engineering team further to take advantage of the market opportunity across Europe and position us to enter the US. Our existing solution allows us to operate one of the largest domestic banking and payment networks in the world, from our UK regulated business, giving our customers direct access to more than 100 countries’ banking networks, supporting over 60 currencies. Through a single integration, merchants gain access to in-country payment routing, resulting in significantly lower payment costs and much faster delivery. To date, we have processed over £3bn across more than 3 million transactions and are looking to more than double volumes each year. We have paired this network with treasury capabilities to create a compelling offering targeted at the insurance vertical. We now need to rapidly scale-out our engineering capability to build a global version of this platform that supports multiple regulatory hubs and points of origination. About the Role This role is on the Vitesse frontline as the key point of contact for our clients; supporting the fast movement of money to pay claims to insurance policyholders in their time of need. You will be part of a team that strives to put the customer first by meeting their needs and finding ways to improve what we do and the service we provide. Typically, you will be providing support through email or phone to resolve a range of client queries concerning use of the Vitesse platform and the flow of funds. We are looking for a Customer Support Specialist who embodies exceptional interpersonal skills, exudes professionalism, and maintains a positive "can-do" attitude. The ideal candidate is characterised by a friendly and approachable demeanour, capable of fostering strong customer relationships. A commitment to continuous learning and development is paramount, with a mindset that views each interaction as an opportunity for growth. This role is tailored for someone eager to expand their skill set and contribute to a dynamic team environment. As a Customer Support Specialist, the ability to adapt, empathise, and problem-solve will be key in ensuring a seamless and delightful customer experience. You will be reporting to our US Customer Support Manager to help scale our Support function as we grow in the US market. With a tight-knit team of just over 30 people here, we’re looking for motivated, curious, and customer-centric individuals who are excited to make an impact as we continue to grow. Core responsibilities • Resolving customer issues efficiently across all support channels, adhering to SLAs., • Build and maintain strong customer relationships through proactive engagement, effective communication, and thorough product knowledge., • Keep customers informed on unresolved queries to maintain transparency and trust., • Work with colleagues including other departments to efficiently and promptly meet all customer needs., • Act in accordance with Vitesse company values., • Assist other teams with ad-hoc tasks to ensure a supportive and cohesive work environment. Requirements • Experience in a customer facing role., • Ability to communicate with confidence and credibility., • Ability to prioritise and coordinate with colleagues across the company., • Take accountability to resolve issues with a calm and logical approach and do your utmost to resolve issues in a timely manner whilst always remaining professional., • Excellent attention to detail., • Comfortable working in a fast-paced environment with changing business and customer needs; where you see ambiguity as an opportunity to develop your skills, refine the way we work and to make a difference in a growing business., • Experience with CRM / Customer support tools (e.g. Zendesk) would be advantageous., • Annual Leave: 20 days, • Sick Leave: 5 days, • Medical, Vision and Dental Insurance, • Basic Life and AD&D Insurance, • 401K Match, • Onboarding trip to London for initiation training, • Access to Oliva (our mental health partner), • Ongoing Learning and Development, • Employee Assistance Program, • Parental Leave, • Caregiver Support Program, • Commuter Benefits, • Recruitment Referral Program: $1,000, • Hybrid Working Arrangements (3x/week in office) Competitive Salary: $70,000 - $80,000 Vitesse at our best – our values The Vitesse values are a true reflection of what it takes to thrive in our business, so it’s important to us that any employee who joins our business is aligned with these 3 attributes Confident Humility We don’t do ego and we know that unless we all win, none of us win. We admit when we’re wrong, ask for help and always think about the wider business before ourselves. Driven to Succeed We see the opportunity ahead of us and we won’t stop until we fulfil the potential we know we have. We hold ourselves to high standards and deliver high quality outcomes for Vitesse and our customers. Tenacious Responsibility We take ownership for our actions and decisions, and face into the challenges that come our way. We are committed to seeing things through to completion, even in the face of adversity. We are an Equal Opportunity Employer We commit to creating an inclusive environment that enables everyone to perform at their best, where we recognise the rights of all individuals to mutual respect and where there is an unbiased acceptance of others. Our policies and practices aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly and with dignity and respect. If you require any interview adjustments please contact Clara Moretti-Parker on

Job DescriptionVice President, Workshop COMPANY DESCRIPTION Workshop designs and produces engaging events that communicate a brand’s message. We build experiences that create compelling content, heighten brand loyalty, and influence purchase behavior. Van Wyck & Van Wyck is a highly regarded environmental design and event production firm with headquarters in New York City. We produce bespoke celebrations ranging from stunning weddings on beaches and mountaintops to international destination experiences. Our two sister companies are distinguished by innovative designs and an unsurpassed level of service, with over 20 years of experience in the field. We are a dynamic, creative, and growth-oriented team with incredibly high production values. POSITION We’re hiring a Vice President to lead a team of project managers and oversee event production, creative development, and operations at Workshop. This is a senior leadership role for an experienced producer who thrives in fast-paced environments and can push creative boundaries. You’ll lead brand events from pitch to execution while also shaping company growth, mentoring teams, and elevating design. You’ll be both strategic and hands-on, collaborating closely with clients, team, and production partners to deliver exceptional experiential work. This is an in-office position based in New York City, with regular travel required for site visits and event execution. RESPONSIBILITIES Event Production & Client Relations • Produce complex, high-touch events for global brands, including luxury & lifestyle brands, fashion, tech, finance, and hospitality, • Personally lead accounts and produce events from concept through execution, including budget, staffing, and run-of-show, • Own key client relationships and set the tone for service, delivery, and partnership, • Ensure a seamless, elevated guest experience at every touchpoint, • Support nonprofit and mission-based projects with the same standard of excellence, • Travel as needed for site visits and on-site leadership, • Manage and develop the project manager team, including training and performance growth, • Create systems for communication, onboarding, and workflow, • Identify freelance and full-time talent to scale project needs and creative capabilities, • Strengthen internal operations and help drive business planning and financial strategy, • Collaborate with the design and project manager team to shape creative direction across pitch, presentation, and execution, • Push experiential design forward from concept development to spatial and narrative storytelling, • Ensure creative output aligns with Workshop’s aesthetic and strategic standards, • Respond to inquiries and RFPs with compelling, tailored proposals, • Lead pitches and present Workshop’s vision, experience, and creative point of view Paid Time Off (PTO): Enjoy flexible, discretionary PTO to balance your work and personal life, with manager approval and proper coverage Health Insurance: Comprehensive health benefits include medical, dental, and vision plans, with significant company contributions to premiums and options for FSA or HSA One Medical and Talkspace Memberships: Complimentary memberships providing primary care and mental health support 401(k) Retirement Plan: Participate in a retirement savings plan with pre-tax and Roth options after six months of employment with a discretionary company match Cell Phone Stipend: Receive a $100 monthly phone reimbursement after three months of employment Commuter Benefits: Take advantage of our pre-tax commuter benefits program to save on transit and parking expenses Gym Reimbursement: Stay fit with a $400 annual gym reimbursement, available to those enrolled in our health insurance plan REQUIRED QUALIFICATIONS/SKILLS Required Qualifications & Skills • 10+ years of experience producing large-scale events in experiential marketing, brand experience, or luxury event production, • Proven track record of personally leading complex, high-touch events from concept through execution, • Design fluency and ability to provide creative feedback on experiential concepts, spatial storytelling, or brand campaigns, • Strong client-facing skills with experience stewarding global or high-expectation brands, • Experience managing multiple project teams and cross-functional collaborators, • Strong aesthetic sensibility with the ability to collaborate closely with designers and interpret brand vision, • Exceptional communication skills, including written, verbal, and visual, • Highly organized, detail-oriented, and able to juggle multiple timelines and priorities, • Comfortable working in our NYC office and traveling regularly for site visits and event execution, • Proficiency with tools such as Microsoft Office Suite, including Excel and PowerPoint, • Background in high-touch industries such as fashion, high jewelry, beauty, hospitality, or finance, • Experience leading RFP responses, pitching new business, and managing client development, • Experience scaling teams, mentoring talent, and leading org-wide training initiatives VduqZ0NZM1

Job DescriptionWho we are:Nitra's mission is to build a more efficient healthcare system and the technology that makes it possible. Our goal is to provide an ecosystem of fintech and software solutions that help doctors better manage their practices, so they can have time back to focus on what matters to them most. Nitra offers physicians and medical clinics around the country credit and expense management products they crucially need, as well as a medical supply marketplace, in an all-in-one platform powered by machine learning technologies. Nitra was created by unicorn founders who have successfully scaled to thousands of customers and exited $1B+ public offerings. They are joined by an ambitious and experienced team from American Express, Plaid, and Goldman Sachs. The team is backed by some of the world’s leading VCs (Andreessen Horowitz, NEA, etc.) and is supported by an expert group of advisors including the cofounders of Square and Xendit, executives from Intuit, former Governors, White House senior staffers, and a co-founder of CityMD. We're looking for:A Customer Success Manager who will be responsible for managing Nitra’s customers and channel partners. We need an expert in account management who will help Nitra continue its exponential growth trajectory and momentum.Your responsibilities will include: • Onboarding new customers and channel partners, • Providing a first-class customer experience to all customers and partners, ensuring their needs are met, • Monitoring and tracking customer and channel partner performance, driving growth by increasing share of wallet and preventing customer churn, • Establishing clear client retention goals, • Serving as a trusted advisor and the primary point of contact for customers, resolving their issues and complaints, and working collaboratively with product and engineering teams to improve the product and customer experienceYou have:, • Proven track record (2+ years) of success as a Customer Success Manager or similar role, • Exceptional ability to communicate and foster positive business relationships, • Experience in managing and working with a diverse group of stakeholders and customers, • Enjoy working in an unstructured start-up environment (lack of process does not frustrate you), • Excellent written and verbal communication skills – proven ability to effectively interact with medical professionals, • Expert level time management and organizational skills – adept at handling and frequently re-prioritizing a high volume of tasks, • The ability to see challenges as opportunities to level up. High-achieving and goal-oriented. A self-starter, you are always able to understand the bigger picture, and take a leading role to impact it, • A collaborative spirit – transparent in your work, output, and decision making, • Passion for creative thinking and bold ideas for growing the business/enhancing customer experience.We offer:, • Equity - Everyone at Nitra is an owner. When the company wins, you win, • Competitive Salary - You’re the best of the best, and your salary will reflect your experience and reward your contributions to Nitra, • Health Care - Your health comes first. We offer comprehensive health, vision, and dental insurance options.

Job Description Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role Loqate US Sales Team The Loqate sales team at GBG in the US region plays a pivotal role in driving growth through strategic partnerships and direct sales initiatives. Focused on location intelligence and address verification solutions, the team operates within a newly formed Partner Sales Development function designed to accelerate market penetration across key industries such as eCommerce, logistics, and financial services. With a strong emphasis on SaaS-based offerings, the team is responsible for building robust pipelines, cultivating relationships with prospective partners, and delivering revenue through both virtual and in-person engagements. Their efforts are supported by Loqate’s advanced technology stack and global data capabilities, enabling businesses to improve customer experiences, reduce delivery errors, and make informed decisions with confidence. The Role As the Loqate Americas team continues to grow and evolve, we are seeking a Client Success Manager to help drive engagement and retention across our diverse customer base of 1,100+ accounts. This role will be instrumental in developing scalable processes to identify growth opportunities and deliver an exceptional customer experience across key, enterprise, mid-market, and self-serve segments. The ideal candidate will bring a proactive, strategic mindset to client relationships—ensuring value realization, fostering long-term partnerships, and contributing directly to revenue expansion. This is a high-impact role at the intersection of customer advocacy and business growth within a dynamic, data-driven organization. This is a hybrid position for candidates in the New York area. Travel for team collaboration, process workshops, and stakeholder meetings may be required (estimated 20-25%). What you will do • Lead the customer onboarding process to ensure a seamless and successful implementation experience, • Identify and track customer KPIs, partnering with clients to help them achieve their business goals, • Build and maintain trusted advisor relationships with customers and key stakeholders across all segments, • Conduct regular account reviews to assess performance, identify opportunities, and reinforce value, • Monitor customer usage proactively and address success-related issues to support accurate forecasting and mitigate renewal risk, • Manage annual account renewals, focusing on revenue retention and identifying growth opportunities, • Collaborate with Sales and Marketing to develop targeted strategies and campaigns that drive GROW revenue Skills we are looking for • Proven experience working within a sales or customer success organization, preferably in a SaaS or technology-driven environment, • Exceptional communication and presentation skills, with the ability to engage effectively both in-person and virtually, • Strong organizational and time management skills, with the ability to prioritize tasks based on account tier, urgency, and business impact, • Self-motivated and collaborative team player who brings a proactive mindset and challenges the status quo, • Detail-oriented with a strong focus on process improvement and operational excellence, • Comfortable working in a fast-paced, evolving environment with multiple stakeholders, • Experience using CRM tools (e.g., Salesforce) and customer success platforms is a plus Benefits To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

Job Description Customer Success Manager Summary: A Customer Success Manager (CSM) is the primary point of contact for our dealer accounts, ensuring their success and satisfaction throughout the entire customer journey-from pre-launch activities to long-term retention. The CSM plays a key role in managing pre-launch activities, product launches, training sessions, technical support, ongoing account reviews and touchpoints, and driving retention efforts. Responsibilities: • Provides virtual account management to a designated book of business between 100-200 dealer accounts., • Attends onboarding and pre-launch consultation calls with the Implementation team to ensure a seamless handoff experience., • Conducts pre-live audits through a HubSpot playbook to confirm set-up and that the account is ready for launch., • Hosts virtual launch meetings, with training sessions, decision makers and end users showcasing the CarNow platform., • Performs refresh training for new dealer personnel when applicable., • Achieves monthly retention goals by ensuring customer satisfaction and loyalty are met., • Follows the Cancellation process for all churn in addition to contacting all cancellations within 24 business hours and documenting save plans in HubSpot CRM., • Completes dealer Touchpoints on a 45-day cadence by emailing, texting or calling the dealer to check-in and offer support., • Delivers Account Reviews to dealership personnel, including decision makers, on a 90- day cadence. Account Review should include, but is not limited to, product metrics reviews, ROI discussions, user engagement metrics, areas of opportunity and marketing suggestions., • Makes backend configuration updates and provides technical support to the dealer ensuring that all settings are tested and function properly. Resolves all technical requests within SLA timeline., • Providers best practices and product recommendations to the dealer to maximize ROI and user engagement., • Tests and confirms connectivity to all 3rd party vendors such as inventory, website providers, integration partners., • Reviews and analyzes dealer review audits from the Support Analyst team upon completion., • Monitors CS Request ticket queue and address any tickets assigned to you within 24 business hours., • Collaborates with the internal sales team on new deals and prospects, upsell opportunities, dealer changes, and dealership personnel updates., • Utilizes CarNow CRM (HubSpot) to log and document all communication and changes on an account. This includes emails, phone calls, Zoom meetings, and text messages., • Actively participates in all continued education sessions offered to CarNow and completes all LMS courses within a timely manner., • Reviews KPI dashboards regularly to ensure all KPI expectations are met., • Diligently address special projects that pertain to your book of business upon request. Requirements: • 1 or more years of automotive software sales or in a dealership role utilizing automotive software (digital retail, CRM, desking, etc.) with a demonstrated understanding of the retail automotive industry., • High School Diploma or equivalent required., • Highly motivated, growth-oriented, with the ability to multi-task and juggle multiple different projects at once., • Must have an outgoing, positive attitude and a strong work ethic., • Confidence to suggest ideas and provide critical customer feedback to leadership., • Organized, self-motivated, and productive while unsupervised., • Technologically savvy and computer proficient; Microsoft Office and CRM experience required., • Establish and maintain customer confidence and provide exceptional customer service., • Strong verbal and written communication skills., • Remote Position; occasional travel required. Job Posted by ApplicantPro

Job Description The Partner Support Associate is a cross-functional role in the Channel Sales department, acting as the liaison and "voice" between the Channel Sales team and ISO/MRP partners. They will be responsible for providing daily sales/partner support and coverage for the ISO Partner Managers, assisting in the ISO onboarding process to increase originations with high quality partners, and handling ad-hoc communication pertaining to our channel partners. What You Will Do: Sales/Partner Support • Provide daily sales/partner support for the ISO Partner Manager teams in sales tasks including but not limited to contract management, bank verification links, document review, underwriting review, pipeline updates and follow ups, Slack management with partners, exception requests, etc., • Provide partner coverage whenever a team member is out of office or on partner visits, • Update and maintain partner contact information and records in Salesforce, • Work cross-functionally with team members from Legal, Sales, Compliance, Marketing and Operations to maintain the utmost experience for our partners while ensuring compliance is in place, • Communicate promptly with partners via phone, email, text, and messaging about the progress of deals, • Assist Partner Support Specialists in all sales support tasks, • Communicating to Underwriters regarding files as necessary, • Assisting with Submissions (Portal) Requests, • Respond to/initiate "customer service" type inquiries from partners – i.e. - balance inquiries, funding confirmations, modifications, etc., • Assist Partner Support Specialists in all ISO onboarding tasks, • Speak with potential partners to vet for candidacy, determine the correct referral program (ISO/MRP), communicate approval or decline status, and assign accounts to ISO managers, • Collect required onboarding documents and submit to Onboarding to ensure a timely process is followed, • Field inbound calls and transfers from Sales and Customer Support for partner inquiries, respond to voicemails promptly, and oversee the Partner inbox, • Oversee all ISO recertification tasks to ensure accounts are accurate and updated, • Ensure partners are updated with underwriting policies/guidelines, marketing material, renewal commissions, current bonus structures, etc., • Other tasks and duties, as required by management What We're Looking For: • Bachelor's degree and/or comparable experience preferred, • 1+ years supporting a sales team or B2B sales experience with a strong preference in the MCA/short-term lending space, Payment Processing, Financial Services, or Consultative Sales with a history of success, • Self-starter that is highly independent, with the ability to juggle tasks in a fast-paced environment and think on their feet, • Personal accountability, time-management, and organization skills, • Goal oriented leader with a proactive approach in developing relationships with merchants and ISO partners, • Excellent verbal, written, and interpersonal communication skills, • Excellent analytical, presentation, and phone skills, • Experience with contract/partnership negotiations is a plus, • Proven success in meeting and exceeding sales goals, • Communicate decisions effectively in both verbal and written communication, • Team player with a strong sense of accountability, • Experience achieving metric and quality performance, • Excellent negotiation and business development skills, • Efficient planning, organization and time management skills, • Smart, hard-working individual who wants to be an integral part of a growing channel, • Experience using Microsoft Office and Office 365 in particular (PowerPoint, Excel), • Experience with Salesforce CRM highly preferred, Tableau/NICE a plus Kapitus Total Rewards Package Includes: • Competitive Base Salary of $55,000. Kapitus is providing this as a good faith salary range to comply with applicable law. The applicant's final salary will depend on a number of factors including the applicant's geographic location, skills, and experience, • Incentive Commission Compensation Plan – earned monthly, • Health Insurance: We offer comprehensive medical, dental, and employer-paid vision plans through UnitedHealthcare (UHC), with various coverage levels available to meet the needs of our employees and their families., • 100% Company Paid Insurances: Kapitus fully covers the cost of basic short-term and long-term disability insurance, as well as vision insurance, ensuring our employees have comprehensive protection without any personal expense., • Voluntary Insurance: Supplemental life insurance as well as enhanced short- and long-term disability coverage are available through Mutual of Omaha, providing additional security for our employees. Additionally, Colonial Accident and Hospitalization insurances are also available, offering further protection against unforeseen events., • Paid Maternity and Parental Leave: Beyond state-mandated leave policies, Kapitus provides company-paid maternity and parental leave, supporting our employees during important family milestones., • LifeBalance Program: Enhance your lifestyle with our LifeBalance membership, which offers discounts on outdoor activities, the arts, health, and fitness. Additional benefits include:, • Pet and car insurance discounts., • Financial services such as LegalShield., • Relaxation and stress management tools, including a fully covered annual subscription to The Calm App., • Plum Benefits Discount Program: Access exclusive discounts on shows, travel, car rentals, and more, enriching your personal and family life., • Tuition Reimbursement: Pursue further education with up to $5,000 annually in tuition reimbursement, plus opportunities to attend relevant conferences and career development events., • Transit Reimbursement: We also offer transit reimbursement for all work-related travel, supporting your involvement in career and personal development activities., • Retirement Benefits: Our 401K plan is managed through Fidelity, featuring a 25% match on employee contributions, helping you plan for a secure financial future., • Paid Time Off and Sick Time About Kapitus: Kapitus is one of the most reliable and respected names in small business financing. As both a direct lender and a marketplace built with a trusted network of lending partners, we can provide small businesses with the financing they need when, and how it is needed. We have spent our entire existence building a culture that makes us excited to come to work in the morning. Our company is fast paced, teammates need to be self-directed and have an internal motivation to do the right thing, even when the right thing takes a lot of hard work. We show our teammates our appreciation by offering great benefits, competitive pay and solid opportunity for growth. Company Mission: At Kapitus, our mission is to help small business owners grow their organizations by providing tailored, transparent, and ethical financing solutions. We invest in every business owner's story and we are dedicated to building lasting relationships to champion their goals. We promise to keep the best interests of our clients at the center of the financing process by operating with transparency, fairness, and integrity. Consideration will be given to qualified remote candidates residing in states where Kapitus and/or one of its subsidiaries has an established physical presence.

Job DescriptionAbout Our Client Our client empowers organizations to operate securely in the cloud by aligning operations and security around access management. Their platform delivers Just-In-Time (JIT) and Just-Enough (JEA) access across hybrid environments, helping reduce access risk while increasing productivity. They are headquartered in New York with an additional office in Tel Aviv, and serves dozens of global enterprise customers, including multiple Fortune 500 organizations. The company was recently recognized in Gartner’s Magic Quadrant for Privileged Access Management. Why Join Them? Join a fast-growing, award-winning SaaS company that’s redefining cloud access security. They combine cutting-edge automation with identity-driven access control, helping enterprises stay compliant, efficient, and secure. You’ll work with world-class customers and a highly technical team at the intersection of DevOps, Security, and Cloud Infrastructure. Role Overview As an Enterprise Customer Success Manager, you’ll be the strategic advisor and primary point of contact for the largest enterprise customers. You’ll own customer onboarding, adoption, and retention, ensuring they realize measurable value from the platform. You’ll partner closely with DevOps, Security, and IAM leaders to help them automate access, improve compliance, and scale securely across cloud and hybrid environments. Key Responsibilities * Lead and execute tailored onboarding plans for enterprise customers. * Partner with technical stakeholders (DevOps, Security, IAM teams) to ensure successful deployment in multi-cloud and hybrid setups. * Educate customers on best practices for identity, access management, and the platform’s capabilities. * Serve as a trusted advisor and escalation point for all post-sale activities. * Develop success plans and lead quarterly/annual business reviews (QBRs/EBRs) to demonstrate ROI and drive retention. * Monitor usage and customer health metrics, proactively mitigating churn risk. * Identify expansion opportunities and champion advocacy initiatives such as testimonials, referrals, and case studies. * Collaborate cross-functionally with Solutions Engineering, Support, and Product teams to resolve complex issues. * Troubleshoot configuration and log issues and translate customer needs into actionable feedback for internal teams. Non-Negotiables * 3–5 years of experience as a Customer Success Manager, Technical Account Manager, or similar enterprise-facing role. * Proven track record managing enterprise accounts with multiple technical stakeholders. * Know how to create access management in cloud environments (AWS, Azure, GCP) and identity technologies (IAM, SSO, SCIM). * Hands-on technical experience in roles such as Solutions Engineering, Technical Support, or Professional Services. * Understanding of cloud security and infrastructure automation tools (Terraform, Kubernetes, Vault). * Excellent communication and project management skills. * Be able to commute 3x a week at the NYC office located in broadway Nice to Have * Experience with security or compliance-focused enterprise customers. * Background working in early-stage or high-growth B2B SaaS environments. * Knowledge of RBAC/ABAC models and security best practices. * Familiarity with identity providers like Azure AD, and other IAM solutions. Compensation & BenefitsOTE: $170,000 Equity: Additional Benefits: Comprehensive healthcare, PTO, and professional development support Location: New York City

Job Description WHO WE ARE Ready to shape the future of digital optimization with a global leader in AI-powered experience solutions? We invite you to join AB Tasty on our mission to help brands sell better by creating positive user experiences across all digital properties! Since our founding in 2009, we've partnered with over 1000 clients, including renowned brands like Kering, McDonald’s, Ulta Beauty, L’Oreal, Disneyland Paris, and LVMH among others. With a presence in 8 countries across 3 continents, our team of 300+ passionate individuals is dedicated to building the internet of the future. Joining AB Tasty means becoming part of a diverse, dynamic team that values innovation and growth. Our company culture, guided by core values, shapes our daily interactions: * We bring client satisfaction * We are impactful * We go above and beyond * We live one team, one dream We’re committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact. We also know that a happy team is a productive team, that’s why at AB Tasty, we’re not just about delivering top-notch digital experiences - we’re committed to nurturing our team and their professional journeys. Learn more about AB Tasty and our teams: * About Us * Your Journey with Us * AB Tasty on Welcome to the Jungle The Team The Customer Success Manager helps clients succeed with their digital optimization programs, guiding them to get the most from AB Tasty’s suite of products- including testing, personalization, feature management, merchandising, and recommendations. This role combines strategic guidance with hands-on enablement and training, partnering closely with product, marketing, and engineering teams. You’ll help translate ideas into high-impact tests, guide experimentation strategy, and ensure clients have the knowledge, confidence, and support to run successful programs. In doing so, you’ll become a trusted partner in shaping how teams test, learn, and innovate. * Collaboration tools: Slack, Jira, Confluence, and more * Tools: Churnzero, Gong * Travel: occasional travel to client meetings Your Mission As we say at AB Tasty, we’re the optimization partners pushing brave ideas from the inside out, and the CS team is at the heart of that mission. As part of this team, you’ll be a strategic partner, elevating clients’ digital performance and helping them deliver better experiences for their users. * Build and maintain strong, trusted relationships with key stakeholders across clients. * Understand client goals and challenges to provide tailored guidance and drive measurable business outcomes. * Lead onboarding and adoption of AB Tasty’s platform, helping clients unlock value quickly and effectively. * Develop deep expertise across multiple AB Tasty products, staying informed on industry trends to advise clients strategically. * Identify risks and opportunities, partnering with Key Account Managers to support client growth, success, and product expansion. * Showcase platform features and best practices to help clients maximize results and demonstrate the impact of their optimization programs. * Capture client feedback and insights to influence internal teams and improve both product and experience. * Collaborate closely with Engineering, Product, and Support teams to ensure seamless client experiences and effective technical guidance. * Serve as the go-to partner for helping clients realize the full potential and ROI of their digital optimization programs. What You’ll Bring * 3+ years in a client-facing SaaS or digital optimization role, helping clients adopt technology and drive measurable outcomes. * Strong organizational skills and ability to manage multiple clients and priorities. * Consultative, client-focused mindset with confidence engaging decision-makers (VPs, Heads of Marketing, Product Managers, Engineers). * Excellent communication and active listening, strong ability to translate technical concepts for both technical and non-technical stakeholders. * Basic knowledge of how websites work including HTML, CSS, and JavaScript; bonus for familiarity with React, Vue.js, Server-Side Rendering, SPA, APIs, or SDKs. * Interest or experience in UX design, analytics, e-commerce, and/or customer experience optimization. * Experience in global or remote teams and collaborating across multiple internal functions (Sales, Engineering, Product, Marketing, Support). * Passion for helping clients maximize platform value, drive impact, and champion customer-centric improvements. If you don’t meet 100% of these qualifications, tell us why you’d still be a great fit for this role in your application! Why you’ll love it here At AB Tasty, we believe in empowering our team members to innovate, grow, and succeed together. By joining our team, you’ll: * Make a real impact: directly influence our success and be a player in the company's growth * Ownership & autonomy: we believe in trust - no micromanagement, just the freedom to excel and take charge of your own journey * International culture: collaborate with a diverse, global team across 8 countries * Accelerate your career: we offer vast opportunities for professional development, education, and upward mobility AB Tasty is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

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