General Manager
3 days ago
Denver
Job DescriptionDescription: At El Five, hospitality is performance, leadership is presence, and culture is everything.The General Manager is responsible for leading the front-of-house operation while shaping the overall guest, staff, and business experience of the restaurant. This role is equal parts operator, coach, strategist, culture-builder, and host.Our managers are guardians of the Edible Beats trilogy: exceptional guest experiences, thriving culture, financial stewardship, and operational safety.The ideal candidate is deeply hospitality-driven, emotionally intelligent, highly organized, and relentlessly committed to growth — both personal and organizational. They lead from the floor, communicate with clarity, thrive in high-volume environments, and understand that excellence is built through consistency, accountability, and care.This position requires someone who actively seeks opportunities to evolve the restaurant, elevate the team, strengthen systems, and contribute meaningfully to the broader Edible Beats community. Employee Benefits: • We offer a competitive benefits package to support you both in and out of work:, • Medical, Dental, and Vision insurance (available for employees working 4+ shifts per week; eligible after 60 days), • Life insurance, • 401(k) with a 4% safe harbor match (eligible after 1 year), • JOON wellness benefit, • ESOP (Employee Stock Ownership Plan) with share vesting based on tenure (see below), • Paid leave, • Employee discount, • Family meal provided during shiftsPosition Basics, • Reports directly to the El Five Operations Team and Ownership, • Works closely with the AGM and broader management team to oversee daily operations and strategic initiatives, • Typical schedule consists of 5 days / approximately 50 hours per week, • Manager schedules include a mix of opening, closing, and peak-volume support shifts, • Administrative time is built into the schedule for planning, communication, coaching, and operational follow-through, • Ownership and operations leadership remain actively involved in the day-to-day life of the restaurant, fostering a collaborative and highly engaged leadership environmentCore Leadership & Cultural Responsibilities The GM is expected to embody and uphold the financial, cultural, and philosophical standards of Edible Beats, including: • Championing the growth, awareness, and long-term success of our ESOP, • Upholding our non-negotiables with consistency and integrity, • Leading with accountability, emotional intelligence, and decisiveness, • Building strong professional relationships while fostering trust, respect, and growth within the team, • Coaching and developing employees and managers at every level of the organization, • Creating a culture of ownership, feedback, and continuous improvement, • Receiving criticism — from guests, peers, ownership, and staff — with maturity, curiosity, and accountability, • Acting as an ambassador for El Five and Edible Beats both inside and outside the restaurantService & Guest Experience Leadership The GM is expected to maintain an active and visible presence on the floor while ensuring operational excellence across all areas of service.Responsibilities include: • Overseeing all opening and closing systems and procedures, • Maintaining adherence to all health, labor, alcohol, and safety regulations, • Conducting regular walkthroughs to ensure cleanliness, functionality, and attention to detail throughout the space, • Ensuring all supplies, equipment, and operational tools are in place and functioning properly, • Providing real-time coaching, support, and accountability to FOH staff, • Maintaining strong communication with culinary and beverage leadership, • Leading service through floor presence, awareness, and hospitality instincts, • Supporting hosts, expos, servers, bartenders, and support staff throughout service, • Anticipating and troubleshooting operational challenges before they escalate, • Personally engaging with guests to elevate experiences and resolve concerns with empathy and confidence The GM sets the tone for service every shift — through energy, standards, communication, and leadership by example. Management & Administrative Leadership The GM plays a critical role in developing systems, people, and operational consistency.Responsibilities include: • Leading regular communication with ownership, operations, HR, and management teams, • Identifying opportunities to improve service, culture, systems, and financial performance, • Overseeing performance management, coaching, reviews, and disciplinary processes, • Participating in hiring, onboarding, and termination decisions for FOH staff, • Monitoring financial procedures including cash handling, tip distribution, end-of-day reporting, and POS integrity, • Maintaining operational fluency across all major systems including:, • R365, • OpenTable, • SpotOn / Teamwork, • Paylocity, • UberEats, • ShiftNotes, • Google Workspace, • Tracking and analyzing labor, sales trends, revenue opportunities, and cost controls, • Maintaining consistent documentation of guest issues, maintenance needs, staff performance, and operational concerns, • Leading and contributing to pre-shift meetings with intention and clarity, • Taking ownership of department-specific projects and operational priorities based on strengths and business needsCross-Functional & Operations-Level Leadership As part of the broader Edible Beats leadership ecosystem, the GM collaborates closely with company leadership and support teams across multiple departments and concepts.This includes: • Participating in financial reviews and operational strategy discussions, • Developing fluency in P&L performance, labor management, and cost analysis, • Supporting sister concepts when needed, including Root Down, Ophelia’s, and Vital Root, • Building strong working relationships with Operations, HR, Marketing, Maintenance, Tech, and Administrative teams, • Contributing to the long-term evolution and sustainability of the Edible Beats organizationWho You Are, • A deeply hospitality-driven leader with strong floor presence, • Calm, composed, and solutions-oriented under pressure, • Highly organized and operationally sharp, • Passionate about mentorship, culture, and accountability, • Financially aware and business-minded, • Comfortable giving direct feedback and having difficult conversations, • Inspired by restaurants as community spaces, creative spaces, and high-performing businesses, • Excited to contribute to a company that values people, growth, ownership, and evolutionRequirements:
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