¿Eres empresa? Contrata passenger service agent candidatos en New York, NY
Company Introduction US Cruise is a professional company headquartered on Wall Street, New York, specializing in global cruise ticketing, group shore excursions, bilingual tour leaders, and customized travel services. We maintain close partnerships with major cruise lines worldwide and are committed to providing travelers with high-quality cruise experiences. With extensive industry expertise and a professional team of tour guides, we are not only a trusted brand for travelers but also a key partner for travel agencies and agents. Position Overview US Cruise is now hiring energetic, personable cruise tour guides to accompany international travelers on exciting journeys. Candidates must be fluent in both Chinese and English. Comprehensive training and full support are provided—you bring your passion for travel, culture, and customer service to create unforgettable experiences for our guests. Our guided cruise services cover top global destinations, offering you the opportunity to earn a competitive salary while traveling the world and enjoying the benefits of cruise life. This is a contract position with compensation of $2,000 per week, excellent working conditions, and strong career growth potential. Bilingual Chinese-English tour guides are especially sought after, and proficiency in Fuzhou dialect or Cantonese is a plus. Responsibilities Lead cruise passengers on shore excursions and sightseeing tours at major ports of call. Deliver professional commentary, including cultural and historical insights as well as personalized recommendations. Promote and assist in selling cruise shore excursion products to enhance the guest experience. Ensure the safety, comfort, and satisfaction of all guests throughout the tour. Work closely with cruise staff and local partners to ensure seamless operations. Requirements Flexibility to work according to cruise itineraries. All schedules will be provided in advance. Must be at least 21 years old and legally authorized to work in the U.S. without sponsorship. Successful candidates will be required to pass a background check. Strong public speaking and group management skills. Fluency in both Chinese and English; proficiency in Fuzhou dialect or Cantonese preferred. Please include your availability and desired start date in your application. Commitment to Diversity & Inclusion At US Cruise, we are dedicated to fostering diversity and inclusion within our workforce and the communities we serve. Guided by our values of integrity, teamwork, and respect for individuality, we encourage every team member to bring their unique strengths. We view diversity and inclusion as a long-term commitment, requiring shared responsibility, continuous improvement, and progress. Join us in creating unforgettable cruise experiences while growing together in a diverse and inclusive environment.
About Us NYC Water Cruises operates some of New York Harbor’s most iconic vessels – Louisa of the Seas, Eternity, and Grande Mariner. We offer unforgettable sightseeing, dining, and special event cruises for locals and visitors alike. Position Overview We’re looking for an energetic, customer-focused Senior Dockside Agent to be the welcoming face of our operation. In this role, you’ll ensure passengers have a smooth check-in experience, assist with boarding, and handle day-of ticket sales at the dock. You’ll play a key role in delivering excellent guest service while helping drive revenue. Responsibilities Greet passengers and provide a warm, professional first impression. Manage check-in for Louisa of the Seas, Eternity, and Grande Marinercruises. Answer guest questions and provide information about cruise options, schedules, and services. Sell tickets at the dock to walk-up customers, upselling where appropriate. Coordinate with onboard and dockside teams to ensure timely boarding and departures. Handle payments, issue tickets, and maintain accurate transaction records. Address and resolve customer concerns quickly and courteously. Evening and weekend work required. Qualifications Previous experience in guest services, ticketing, hospitality, or tourism preferred. Strong communication and interpersonal skills. Ability to multitask in a fast-paced outdoor environment. Reliable, punctual, and professional appearance. Comfortable handling cash and POS systems. Flexible schedule including evenings, weekends, and holidays. Compensation Hourly pay + commission on ticket sales. Opportunities for additional hours during peak seasons and special events. Why Join Us? At NYC Water Cruises, you’ll work in a dynamic, waterfront setting and be part of a team dedicated to creating memorable experiences for our guests.