Patient service specialist jobs in Buffalo, New YorkCreate job alerts

Position Summary: The Patient Service Specialist provides direct, daily operational front office support. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills. Education, License & Cert: High School diploma/GED required. Graduation from a Medical Office Assistant school preferred. Experience: Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications. Essential Functions: 1. Responsible for greeting every patient in a courteous, professional, and timely manner Every Time., 2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information., 3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management., 4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record., 5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals if applicable., 6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines if applicable., 7. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy if applicable., 8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays., 9. Adheres to departmental and organizational policies and attends meetings/huddles as required., 10. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure., 11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance., 13. Other duties as assigned. The pay ranges from $17.00-$23.49 per hour

Job Description The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life. The ASSURE Patient Specialist (APS) conducts patient fitting activities in support of the sales organization and the team of Regional Clinical Advisors (RCA). The APS will serve as the local patient care representative to provide effective and efficient patient fittings. This is a paid per fitting position. • URGENT NEED FOR DAYTIME AVAILABILITY/FLEXIBILITY * ESSENTIAL DUTIES • Act as a contractor ASSURE® Patient Specialist (APS) to fit and train local patients with a wearable defibrillator via training assignments dispatched from corporate headquarters. The APS will be trained and Certified as an ASSURE Patient Specialist by Kestra., • Ability to provide instruction and instill confidence in Assure® patients with demonstrated patient care skills, • Willingness to contact prescribers, caregivers and patients to schedule services, • Ability to accept an assignment that could include daytime, evening, and weekend hours, • Travel to hospitals, patient’s homes and other healthcare facilities to provide fitting services, • Measure the patient to determine the correct garment size, • Review and transmit essential paperwork with the patient to receive the Assure® garment and services, • Manage inventory of the Assure® system kits, garments, and electronic equipment used in fittings, • Flexibility of work schedule and competitive pay provided, • Adhere to Pledge of Confidentiality, • Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement., • Integrity: Commitment, accountability, and dedication to the highest ethical standards., • Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service., • Action/Results: High energy, decisive planning, timely execution., • Innovation: Generation of new ideas from original thinking., • Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind., • Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others. A critical skill for pressure situations., • Highly organized, service and detail orientated, • Passionate about the heart-failure space and a strong desire to make a difference, • Strong interpersonal skills with communicating and assisting clinicians with providing care for patients. Education/Experience Required: • 1 year in a paid patient care experience (not as a family care giver), • Clinical or engineering background which may include but is not limited to nurses, cardiac device sales representatives, clinical engineers, catheterization lab technicians, physician assistants, or ECG technicians., • Disclosure of personal NPI number (if applicable), • Completion of background check. Florida and Ohio must complete a level 2 screening paid for by Kestra., • Willingness to pay an annual DME fee which is deducted from the completed work order, • Ability to pay for vendor credentialing upfront during a 90-day probationary period, • Experience in patient and/or clinician education, • Valid driver’s license in state of residence with a good driving record, • Ability to consistently work remotely Disclosures are required for any potential relationships and referral sources, • Must be able to achieve credentialing for hospital system entry including, but not limited to:, • Documentation of vaccination and immunization status, • Pass background check, • Pass drug screening testing, • Review and agree to hospital policies and procedures, • Knowledge of MS Office, Excel, PowerPoint, MS Teams, • Variable conditions during travel, • Minimal noise volume typical to an office or hospital environment, • Possible environmental exposure to infectious disease (hospital and clinic settings), • Extended hours when needed, • Ability to travel by car, • Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usage, • Frequent stationary position, often standing or sitting for prolonged periods of time, • Frequent computer use, • Frequent phone and other business machine use, • Occasional bending and stooping This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Job Description Full-time or part time audiologist or hearing instrument specialist Location: Williamsville, NY What We Offer: • Competitive salary — dependent upon job title (audiologist, HIS, Audiology assistant) and experience, • Medical benefits, • 401k with company match (available 1 year after employment begins, full time), • NYS licensure, either Audiology or HIS; new grads are encouraged to apply, • Develop rapport with patients and provide exemplary service to assist patient on their hearing healthcare journey Accura Audiology has been providing comprehensive hearing care and amplification services to Western New York since 1982. Our professional staff focuses on your individual satisfaction to improve the quality of your life through better hearing. Whether your lifestyle entails more demanding listening environments or you lead a quieter life, we carry a full selection of digital hearing instruments and wireless accessories, including the newest and cosmetically appealing models in a variety of styles and technology levels to meet your specific listening needs. Please email email resume to and Job Types: Full-time, Part-time Pay: $35.00 - $45.00 per hour Expected hours: 20 – 40 per week Benefits: • 401(k), • 401(k) matching, • Health insurance, • Paid time off, • Parental leave, • Professional development assistance, • 8 hour shift, • Day shift, • Monday to Friday

Job Description Grider Support Services, LLC is a proud partner of Erie County Medical Center (ECMC) and is dedicated to providing high-quality patient-centered care to our community. We are seeking a driven, forward-thinking eHR Support Specialist to join us and grow with us in a dynamic, high-impact role. If you’re an experienced healthcare IT professional eager to build toward leadership and shape the future of clinical technology, this is an exceptional opportunity. ???? Location: 30 N. Union Road Williamsville, NY | Based at corporate office with hybrid flexibility and requirement to visit area offices ???? Department: eHR & IT Analytics ???? Shift: Full-Time | Monday–Friday, 8:00 AM – 4:00 PM Job Duties • Serve as the first point of contact for EHR-related support across the organization, delivering timely troubleshooting and resolution via help desk tickets, phone, or in-person assistance., • Document and track support issues, escalating more complex technical concerns to appropriate teams as needed., • Maintain the integrity and functionality of the EHR system (MEDENT), including configurations, templates, user roles, and master files., • Implement, test, and validate system updates, forms, and features to ensure stability and usability., • Monitor and support essential EHR operations such as scanning, printing, faxing, portal messaging, and task routing., • Coordinate with IT and vendors to resolve system connectivity or hardware issues impacting clinical workflows., • Ensure seamless document and data flow across systems and platforms., • Configure and onboard new users by creating accounts, assigning permissions, and ensuring proper access prior to start., • Maintain accurate user records and manage deactivations for departing staff., • Support the organization's upcoming transition from MEDENT to EPIC, including data validation, testing, and readiness activities., • Identify and recommend opportunities to optimize system usage, improve workflows, and support data-driven decision-making., • Perform other related duties as assigned. Benefits: We offer a competitive salary and benefits package. The hiring range is between $74,000 to $87,000* per year. Enjoy generous PTO, paid holidays, and top-tier medical coverage with low premiums and full deductible coverage through an HRA—plus dental, vision, life insurance, and great discounts! Qualifications Education: • Minimum of 2 years’ experience in EHR support or healthcare IT; experience with MEDENT or EPIC is strongly preferred., • Deep understanding of ambulatory workflows, clinical roles, and how users interact with EHR systems., • Proven analytical and troubleshooting capabilities combined with effective communication across technical and clinical audiences., • Proficiency with Microsoft Office; experience with help desk systems is preferred., • Meticulous attention to detail, strong organizational discipline, and a proactive mindset. Grider Support Services, LLC. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved. • The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant at the time of posting. When determining pay, several factors will be considered including but not limited to location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and budget.

Job Description Position Summary The Recovery Zone Attendant ensures safe, smooth, and exceptional daily operations within OWM’s Recovery Zone. This role begins with primary responsibility for operating and managing two Hyperbaric Oxygen Therapy (HBOT) units, including taking and documenting client blood pressure and vital signs prior to treatment. As the Recovery Zone expands, this position will transition into a full-attendant role overseeing all modalities—including the infrared sauna, cold plunge, Human Regenerator Bed, and HBOT chambers—while maintaining a pristine environment and delivering a premium-level wellness experience. The Attendant plays a critical role in hospitality, safety, equipment readiness, and the cleanliness of the entire center. Key Responsibilities Phase 1: HBOT Operations Oversight Client Intake & Safety • Conduct and record blood pressure and vital signs prior to HBOT sessions following OWM Standard Operating Procedures., • Assess client readiness for HBOT based on vitals and reported symptoms; notify clinical staff of abnormalities or concerns., • Operate, monitor, and maintain two hyperbaric oxygen chambers with strict adherence to safety protocols., • Perform daily pre- and post-session chamber checks and cleaning., • Maintain detailed logs for chamber sanitation, oxygen flow, usage, and maintenance activities. Client Experience & Support • Welcome clients, review session instructions, and guide them through safe use of each modality., • Provide attentive assistance while supporting privacy, comfort, and calmness., • Monitor clients to ensure correct and safe usage of the:, • Infrared sauna, • Cold plunge, • Human Regenerator Bed, • HBOT chambers, • Additional wellness technologies added to the zone, • Maintain a serene, spa-level environment across all areas., • Set up and restock:, • Robes, towels, slippers, • Coffee & tea station, • Water, electrolytes, and light refreshments, • Collect, launder, fold, and restock all towels, robes, linens, and other washable items., • Maintain an organized laundry workflow to ensure continuous inventory throughout the day., • Follow all manufacturer and OWM cleaning protocols for each device., • Sanitize all equipment between client sessions., • Stock and organize all operational supplies, refreshments, linens, and amenity items., • Maintain cleanliness and organization of all recovery rooms, hallways, and staging areas., • Follow all HBOT-specific safety standards, including monitoring for contraindications or adverse reactions., • Document blood pressure, vitals, and safety screenings accurately in designated logs., • Uphold strict hygiene and infection-control practices., • Maintain patient confidentiality and adhere to HIPAA guidelines. Required • Experience in wellness, healthcare, spa, or hospitality settings., • Strong customer service skills with a calm, attentive, and professional demeanor., • Ability to accurately take and document blood pressure and vital signs (training provided if needed)., • Comfort operating and learning advanced wellness equipment., • Excellent organizational and multitasking ability., • Prior experience with HBOT or other medical/wellness devices., • CPR/First Aid certification., • Safety First Mindset – especially regarding HBOT protocols and vitals., • Client-Centered Service – calm, compassionate, anticipatory care., • Operational Discipline – adherence to checklists and cleaning standards., • Professionalism & Hospitality – creating a premium guest experience., • Adaptability & Initiative – adjusting to new modalities and tasks as the zone expands. With strong performance and expanded facility growth, the Recovery Zone Attendant may advance into: • Senior Recovery Zone Specialist, • Recovery Zone Supervisor, • Wellness Technician, • Facility Operations Manager, • Cross-trained support roles within HBOT, Clinical Services, or Aesthetic OperationsPhysical Requirements: Frequent standing, walking, bending, reaching, and occasional lifting * Must be able to assist clients in and out of HBOT chamber Employment Type: Full-Time Shift Schedule: * Monday - Friday with occasional Saturdays. Location: Buffalo, NY – Onsite Travel Requirements: None Equal Opportunity Employer Statement: OWM Integrative Wellness is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants without regard to race, religion, gender, national origin, age, disability, or any other protected status.

Job Description Impact Sports Performance Powered by UBMD Orthopaedics & Sports Medicine is hiring for the position of Strength & Conditioning Coach, CSCS. • We are looking for Full time and Part time candidates. The Strength & Conditioning Coach practically applies foundational knowledge to assess, motivate, educate, and train for the primary goal of improving sport performance. Job Duties: • Designs training programs that maximize performance by applying the principles of exercise based upon the athlete’s health status, strength and conditioning levels, and training goals., • Uses sport psychology techniques to enhance the training and/or performance of an athlete., • Describes and instructs flexibility, conditioning, spotting, strength/power and plyometric exercises and procedures., • Communicate with the athletic medicine staff and/or medical professional to coordinate the rehabilitation/reconditioning of an athlete., • Maintains equipment and facilities to provide a safe training environment., • Respects and protects the confidentiality of all patient and Company information through the adherence of all HIPAA guidelines and regulations., • Assumes other responsibilities as requested., • Adhere to the following Behavioral Expectations:, • Accountability, • Altruism, • Compassion and Caring, • Cultural Competence, • Duty, • Integrity, • Education Requirements, • Bachelor’s Degree in Exercise Science/related program or equivalent training and/or experience., • Experience Requirements, • Experience in sports performance training and/or Certified Strength and Conditioning Specialist (CSCS) required., • Skills and Competencies Requirements, • Excellent communication and customer service skills required. Must be able to multi-task and desire to work in fast-paced, team-oriented environment. Must be passionate about sports rehab and performance training., • This job is ideal for someone who is;, • People-oriented - enjoys interacting with people and working on group projects, • Adaptable/flexible - enjoys doing work that requires frequent shifts in direction, • Achievement-oriented - enjoys taking on challenges, even if they might fail

Job DescriptionBenefits: • 401(k), • Bonus based on performance, • Dental insurance, • Health insurance, • Paid time off Were looking for an enthusiastic, knowledgeable Exercise Specialist to join our team at the Clarence Medically Oriented Gym (MOG). This part-time role includes a mix of morning and afternoon shifts and offers a unique opportunity to work with both medically compromised and general fitness populations. If youre passionate about helping people move better, feel stronger, and live healthier livesand you thrive in a collaborative, patient-centered environmentthis is the perfect role for you. What Youll Do Youll play a key role in supporting our members through safe, effective, and personalized fitness services. Responsibilities include: • Delivering high-quality MOG services, including member evaluations, exercise prescriptions, personal training, stretching services, and specialty programming., • Leading engaging group exercise classes with a focus on safety and proper technique., • Tracking member progress, entering data, and supporting retention through relationship-building., • Assisting with revenue-generating services and reporting monthly membership metrics., • Addressing day-to-day member questions and ensuring a positive experience., • Participating in staff meetings, community outreach, health promotion events, and supporting student interns., • Collaborating with and reporting to the MOG Director. Qualifications & Skills • Bachelors degree in Exercise Science or a closely related field (required), • Current CPR/AED (hands-on) and First Aid certification (required), • Personal Training certification from a nationally accredited organization (ACSM, NASM, NSCA, etc.) preferred, • Group Exercise certification (AFAA, ACE, NASM, etc.) preferred, • Strong communication skills, leadership qualities, and the ability to problem-solve, multitask, and work independently, • Passion for fitness, patient care, and helping individuals improve their overall well-being This refined version presents the role clearly, highlights what makes it meaningful, and communicates expectations in an attractive, candidate-friendly way. Let me know if youd like a matching About Us section or Indeed-optimized version! You said: indeed optimized ChatGPT said: Here is an Indeed-optimized, clear, keyword-rich version designed to attract strong candidates and improve search visibility: Exercise Specialist Part-Time (Clarence, NY | Medically Oriented Gym) Part-Time | Morning & Afternoon Shifts | Supportive Team Environment We are seeking a motivated and knowledgeable Exercise Specialist to join our team at the Clarence Medically Oriented Gym (MOG). This role is ideal for someone who is passionate about fitness, enjoys helping others, and is confident working with both medically compromised and general fitness populations. If youre energetic, professional, and ready to make a meaningful impact, wed love to meet you. Key Responsibilities • Provide high-quality MOG services, including:, • Member evaluations and fitness assessments, • Exercise prescription and updates, • Personal training and 1:1 medical fitness services, • Assisted stretching, percussion gun, and compression pump sessions, • Basic nutrition guidance, • Lead safe, engaging group fitness classes., • Build strong relationships with members to support retention and outcomes., • Accurately enter member data and track progress in our software systems., • Support revenue growth through personal training, specialty services, and membership renewals., • Report monthly metrics including member transitions, renewals, evaluations, and attendance., • Assist with daily member concerns and provide excellent customer service., • Participate in staff meetings, community outreach, and health promotion events., • Support student interns as needed., • Report directly to the MOG Director. Qualifications • Bachelors degree in Exercise Science or a related field (required), • Current CPR/AED (hands-on) and First Aid certification (required), • Nationally accredited Personal Training certification (ACSM, NASM, NSCA, etc.) preferred, • Group Exercise certification (AFAA, ACE, NASM, etc.) preferred, • Strong communication, organizational, and leadership skills, • Ability to work independently, problem-solve, and take initiative, • Passion for fitness, wellness, and improving patient outcomes If youre dedicated to helping people improve their health and enjoy working in a dynamic, supportive environment, we encourage you to apply today.

Job Description UBMD Primary Care seeking part time LPN Quality Specialist (2 days per week) to work with care team members on meeting and maintaining quality measures set by payers and various regulatory programs. Will facilitate practice redesign efforts and support improved patient outcomes, as well as assist with increasing patient, provider and health care team satisfaction and efficiency within the practice. Will perform outreach to patients who have been recently discharged from the hospital or emergency room to reconcile medications, connect patient with appropriate follow up and answer questions about transition of care process. Conducts previsit planning on upcoming appointments to ensure necessary information is gathered for providers. Must have a current and valid NYS LPN license. Minimum of 2 to 3 years of experience working in an outpatient clinic or primary care practice preferred. Experience working on quality measures a plus! Must have excellent communication and multi-tasking skills. Knowledge of PCMH and patient education preferred. Position can be remote after training period with availability to be on site for meetings as needed. Schedule will be 7.5 hours on Tuesdays and Fridays OR Thursdays and Fridays. Pay range is $24 to $26/hour. Any offer of employment is contingent upon successful background check and drug screen. AA/EOE JOB DESCRIPTION POSITION TITLE LPN Quality Specialist LOCATION(S) 77 Goodell Street, Buffalo, NY 14203 REPORTS TO: Director of Quality Management FLSA STATUS: Non-Exempt/Hourly SALARY RANGE: $23/hour to $26/hour POSITION TYPE: Part Time SUPERVISORY REQUIREMENTS: N/A Job Summary: The LPN Quality Specialist (QS) is responsible for working with care team members to meet and maintain quality measures set by payers and various regulatory programs, facilitates practice redesign efforts and supports improved patient outcomes. The QS will assist with increasing patient, provider and health care team satisfaction, as well as efficiency within the practice. Essential Functions: • Works with Quality Improvement (QI) management team under the supervision of the Director of Quality Management (DQM)., • Pilots changes in workflows and new approaches to patient care (i.e. taking the lead on pre-visit planning, care coordination, hospital follow up). Reports successes and challenges so that new processes may be improved., • Supports practice change and encourages others to take an active role in the process., • Develops awareness of Plan Do Study Act cycles and how to use them to improve clinical practice and patient care., • Performs outreach to patients who have been recently discharged from the hospital or emergency room to reconcile medications, connect patient with appropriate follow-up, and answer questions about transition of care process., • Conducts pre-visit planning on upcoming appointments to ensure necessary information is gathered for providers., • Works with residents and medical students on the QI process., • Assists the practice in maximizing use of available health information technology resources in order to achieve improved patient outcomes and increased office efficiency in areas such as population management and registry functionality, planned care, care management and coordination of care, goal setting and action planning with patients, report of outcome measures and patient safety., • Assesses and documents practice progression throughout the transformation process., • Facilitates efficient, effective improvement team meetings., • Links the practice to available external resources such as consultants, web links and group learning opportunities in order to meet specific needs of the practice., • Collaborates with other healthcare professionals, community agencies, patient’s family members and others involved in a patient’s care, as appropriate., • Supports the Patient Centered Medical Home (PCMH) model of care, which is patient centered, physician led and team-based., • Represents UBMDFM by displaying a respectful and caring manner with patients and their families., • Independently problem solves and utilizes resources to obtain patient information when patient is unable to communicate., • Coordinates timely follow up of patient requests for services regarding prescription requests, referrals, diagnostic testing and appointments for sick visits., • Provides patient with education materials, distribution of resource literature from insurance carriers and community service recommendations., • Ability to work at least 35 hours per week on a regular basis, except during times when paid time off is requested and approved., • Reviews and addresses daily tasks as assigned., • Complies with all OSHA regulations when in a clinic setting., • Applies and actively shares knowledge, expertise and best practices with team., • Accepts and readily adapts to changing priorities, new ideas, strategies, procedures and methods., • Reviews company email on at least a daily basis in order to receive and address notifications and/or other pertinent information in a timely manner., • Any other duties as requested or assigned by the DQM and/or other management representative. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice., • May be required to travel to other UBMDFM location(s) dependent on company need. Education: Graduation from an accredited school of nursing or certified LPN program. Valid NYS LPN license. Experience: At least two (2) to three (3) years of experience working in an outpatient clinic or primary care practice. Experience in working on quality measures preferred. Knowledge, Skills & Abilities: Excellent communication skills with all levels of a physician practice including management, physicians and patients. Excellent attention to detail, multi-tasking and organization skills required. Knowledge of PCMH and patient education preferred. Maintains competence through continuing education and/or inservice training. Working/Environment Conditions: • Position is in a well-lit, fast-paced, clean office environment., • Office noise level will be mild to moderate most times., • Moderate/average indoor temperatures., • Travel to various sites via use of personal vehicle, if needed., • Potential for occupational health exposures/hazards when in a clinic setting. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. • Prolonged periods of sitting or standing at a workstation in order to perform duties on a computer., • While performing the duties of this job, the employee will be regularly required to sit, talk, hear and use hands and fingers to operate a computer and/or telephone keyboard., • Specific vision abilities required by this job include close vision requirements due to computer work., • Light lifting (up to 5 pounds) may be required., • Regular, predictable attendance is required., • Ability to uphold the stress of assisting patients of diverse backgrounds., • Ability to communication clearly and effectively with patients., • Manual dexterity to operate standard office machines/equipment such as computers, printers, multi-line phone, photocopier, fax system, scanner and/or calculator. UBMD Primary Care is an equal employment opportunity (EEO) employer. We are committed to the principles of equality in employment and opportunity for all employees without regard to race, color, citizenship status, national origin, ancestry, gender or expression whether or not such gender identity or expression differs from the employee’s physical sex as assigned at birth (including transgender status), sexual orientation, age, weight, religion, creed, physical or mental disability, predisposing genetic characteristics and information, marital status, familial status, domestic violence victim status, veteran status, military status, political affiliation or any other factor and/or status protected by law. We expect all employees to adhere to these principles of equality which apply to all aspects of the employment relationship including hiring, job selection, job assignment, compensation, corrective action, termination, access to benefits and training and other privileges of employment. UBMD Primary Care is a smoke-free and drug-free workplace in compliance with local, state and/or federal guidelines.

Job Description We are seeking a dedicated Billing Specialist to join our fast-growing organization. As a Billing Specialist you will help ensure accurate and timely processing of medical claims. If you’re detail-oriented and thrive in a fast-paced environment, this is the perfect opportunity to apply your billing expertise. Be part of a supportive team where your work directly impacts efficiency, revenue, and patient satisfaction! Grider Support Services is excited to welcome dedicated professionals with a competitive salary, comprehensive benefits, and a strong commitment to work-life balance, this is an opportunity you won't want to miss. Pay Range: $20.40 to $27.00 hourly* Why Grider Support Services? • Work-Life Balance: Enjoy a schedule with no nights or weekends., • Comprehensive Benefits: Rich medical, dental, vision package with a 100% employer funded HRA!, • Generous Paid Time Off: 10 paid holidays, plus PTO and a sick bank., • Secure Retirement: 401(k) plan with a 3% match., • Peace of Mind: Employer paid life insurance policy and other voluntary life insurance offerings., • High School Diploma or GED required, • Certificate from technical school in Medical Billing preferred, • 1-2 years’ experience in billing or medical office operation required, • Basic knowledge of ICD-10 and CPT Codes, required, • Understanding of Revenue Cycle Management, preferred, • Ability to multi-task with accuracy required, strong organizational skills. ???? Location: 30 North Union Road, Williamsville NY 14221 ???? Department: Revenue Cycle Management ???? Shift: Full-Time | Monday–Friday, 8:00 AM – 4:00 PM Hybrid Work Schedule Essential Duties and Responsibilities: • Review and process patient medical records to ensure accuracy in charge posting and billing., • Maintain knowledge and experience in utilizing CPT and ICD-10 coding systems to assign appropriate codes for procedures and diagnosis ensuring adherence with payer guidelines., • Prepare and submit claims to insurance companies for processing including batch transmission reconciliation process., • Communicate with healthcare providers, patients, and insurance companies regarding billing inquiries., • Maintain up-to-date knowledge of medical billing systems and practices., • Ensure compliance with all relevant laws and regulations related to medical billing and reimbursement., • Collaborate and maintain a positive rapport with medical office staff to resolve any discrepancies or issues related to billing., • Maintain knowledge and understanding of medical insurance programs and coverage offered under the various plans., • Research and work collaboratively with medical office staff to capture all billing activities (e-bill management). This may require access to additional information systems (EMR or Data Warehouse), • Contact patients and/or provider offices directly to secure current and accurate insurance information and provide guidance to patients on policy terms., • Respond to the revenue cycle management team and external vendors promptly to address information required for claim resubmission and denial resolution., • Assist in the development of protocols and workflows to ensure correct billing and maximum reimbursement., • Maintain understanding of payer websites and content for eligibility purposes and navigation of Practice Management integrated eligibility module. Benefits: We offer a competitive salary and benefits package. The hiring range is between $20.00 to $27.00* per year/hour. Enjoy generous PTO, paid holidays, and top-tier medical coverage with low premiums and full deductible coverage through an HRA—plus dental, vision, life insurance, and great discounts! Grider Support Services, LLC. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved. • The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant at the time of posting. When determining pay, several factors will be considered including but not limited to location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and budget.

Job Description ABOUT JFS For more than 150 years, Jewish Family Services of Western New York has been committed to providing high quality services to all in need in the interest of helping to "repair the world." Our services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth. Our reputation is the result of our exceptional staff. In addition to offering competitive compensation and truly exceptional benefits, we are committed to providing a supportive work environment in which all employees are able to contribute their best. OUR VALUES Be a Mensch: We are ethical, kind, and admirable. We assume good intent and act with integrity. We are thoughtful and deliberative in how we support our clients, each other, and the community. “Choose generosity over judgment—every time” Be Purpose-Built: We create spaces and programs that respect clients’ individuality and opens access. We strive to meet the individual where they’re at and give them the tools to be successful Be Resolute: We work with tenacity to identify problems, seek out solutions, and get things done. Even small steps forward are acts of resilience. SUMMARY The Accounts and Billing Specialist is responsible for helping clients understand their insurance coverage, account balances, and financial responsibilities. This role focuses on providing clear, compassionate communication to ensure clients are informed about their benefits, co-pays, and any out-of-pocket costs. Key duties include explaining billing statements, setting up payment arrangements, resolving account discrepancies, and assisting clients with questions related to claims or balances. The position works closely with clinical and administrative staff to support a positive client experience. A strong understanding of behavioral health and medical billing, CPT and ICD-10 coding, and insurance regulations is essential to ensure compliance and effective account resolution. WHAT YOU'LL DO • Serve as the primary point of contact for clients regarding billing inquiries, insurance coverage, and account balances., • Communicate clearly and compassionately with clients to explain benefits, co-pays, deductibles, and out-of-pocket expenses., • Review and interpret Explanation of Benefits (EOBs) to help clients understand payment and denial information., • Establish and manage payment arrangements, following agency policies and financial guidelines., • Investigate and resolve account discrepancies, billing errors, or denied claims in a timely manner., • Notifying clients of overpayment and ensuring refund is issued with 60 days in collaboration with finance team., • Collaborate with clinical and administrative staff to verify client insurance coverage and ensure accurate claim submission., • Maintain detailed and confidential client account records in compliance with HIPAA and agency standards., • Maintain up-to-date knowledge of billing regulations, payer policies, and coding updates., • Monitor outstanding balances and follow up with clients and payers as needed to ensure timely payment., • Collaborate with providers, front office staff, and other departments to resolve billing discrepancies., • Support a positive client experience by providing responsive, respectful, and solution-oriented service., • Assist in preparing client statements and responding to billing inquiries., • Attend agency and department in-service training and staff meetings as well as any other agency related activities as required. QUALIFICATIONSEducation and Experience • Certified Professional Coder certification is strongly preferred., • Associate's Degree in Accounting, Business Management, Healthcare Management, or a related field required., • Bachelor's degree preferred. Equivalent experience may be considered in lieu of formal education., • Minimum of 2-3 years of experience in medical or behavioral health billing, patient accounts or healthcare revenue management. Knowledge, Skills & Abilities: • Excellent interpersonal, communication, and problem-solving skills., • Ability to work independently and handle confidential information with discretion., • Must have good typing, data entry and mathematical skills., • Exhibited ability to effectively work within an inclusive and culturally and linguistically diverse environment., • Strong computer skills, especially with electronic medical records, Outlook, Word, Excel, PowerPoint, and web-based health information systems. Competencies: • Judgment and Decision Making - Considers relative pros and cons of potential actions to choose the most appropriate one., • Time Management – Uses time effectively and efficiently; values time; concentrates efforts on the more important priorities; gets more done efficiently and effectively., • Communication Intelligence - Listens to others, able to communicate issues clearly and credibly with widely varied audiences and overcome resistance; fosters open communication and manages emotion in positive ways, • Adaptability & Flexibility - Adapts to changing business needs, conditions, and work responsibilities, • Client Focus - Understands and meets customer needs, whether internal or external, providing a high level of service and cooperation courteousness & sensitivity), • Initiative & Adaptability - Deals with situations and issues proactively and persistently, personal willingness and ability to respond to change and ability to meet deadlines. Expectation Based on Agency Values: • Must possess a complete commitment to, and understanding of, Jewish Family Service’s Mission & Vision., • Cultural Responsiveness – Ensure staff and programming treat each individual with respect - we honor staff and clients and meet them where they are with regard for their unique wants and needs. (Anava), • Partnership – Ensure staff and programs develop and maintain partnerships to support health and well-being and recognize its role in helping individuals and families achieve meaningful and lasting change. (Chevrutah), • Trust - Work with integrity and be accountable and responsive to others to build a foundation of trust. (Eimun), • Person Centered Care – Believe in and show through daily practice the dignity and inherent worth of every individual at every stage of life and work to address their needs as a whole person. (B’Tselem Elohim) WORKING CONDITIONS • Will work in the office and in the community; able to travel outside the office to various sites to attend meetings and provide support services., • Must have access to a reliable vehicle, possess a valid, clean driver’s license and be sufficiently self-insured with liability insurance in the amount of $100/$300k., • Flexible hours including days and some evenings and/or weekends. PHYSICAL REQUIREMENTS • Physical activities and efforts required working in an office environment., • Visual acuity sufficient to maintain system of files and reports containing computer-generated and handwritten documents., • Auditory acuity sufficient to communicate with staff, clients, and others by phone and in person., • Mobility sufficient to conduct regular duties within a normal office environment and community. COMPENSATION & BENEFITS • Competitive salary of $29 - $32 per hour, commensurate with experience and qualifications., • Health, Dental, and Vision insurance., • Accrued Paid Time Off (PTO) of 4+ weeks., • 401k retirement plan with agency contribution of 4%., • 13+ observed holidays annually., • Reduced full-time work week of 35 hours and early close on Fridays. The above pay range is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including, but not limited to, background, knowledge, skills, and abilities. Jewish Family Services of Western New York is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.