Hotel Assistant General Manager
18 days ago
Omaha
Job DescriptionJoin our team, a 2025 USA Today Top Workplace Winner! Now hiring a Hotel Assistant General Manager at the Moxy Omaha Downtown. Why Youll Love Working with Us The Moxy Omaha Downtown is managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed. How Youll Make An Impact Lead front office operations with a focus on exceptional guest service, team development, and operational efficiency to drive loyalty and revenue. Guest Experience & Team Leadership • Provide exceptional guest service while setting high service standards for the Front Desk team to follow, • Maintain regular contact with in-house guests and community clients to foster loyalty and satisfaction, • Supervise team, including hiring, training, scheduling, and performance managementOperational Excellence, • Cultivate a supportive, inclusive, and engaging work environment where team members can thrive, • Ensure the safety of guests and team members by upholding all safety procedures and standards, • Support service quality by addressing guest concerns and initiating prompt, effective solutionsFinancial & Front Office Administration, • Maximize revenue and occupancy through accurate room sales, upselling, and future reservation practices, • Assist with accounting functions including billing, reporting, and financial reconciliation, • Must have Marriott experience, • Must have a minimum of 3 years of management experience, • At least two years in a hospitality management position, • Strong organizational skills and attention to detail, • Ability to handle pressure with poise and finesse, • Strong leadership and a professional image, • Strong customer service skills to include problem-solving and complaint resolution Career Development • Personalized career pathing and skill development, • Leadership and mentorship programs, • Educational and certification reimbursementTeam Member Perks, • Worldwide hotel discounts and free stays at NCG Hospitality managed hotels, • Catch of the Day earn bonuses for going above and beyond to support team and guests, • Everyone Sells earn cash for bringing in business to our properties, • Paid Volunteer hours Earn money for community serviceHealth & Wellness Benefits, • Medical, dental, and vision plans, • Paid sick time and Paid Time Off, • Virtual telehealth access and employee assistance resources, • Monthly health and fitness reimbursement programsFinancial Support, • Same-day pay options, • Referral bonus earn cash for bringing great team members, • 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%