Student Financial Services Analyst
5 days ago
Orangeburg
Job Description Dominican University NY is seeking a full time Student Financial Services Analyst to join the Student Financial Services team. Key duties include processing payments, refunds, and aid, ensuring account accuracy, and serving as a primary point of contact for student financial inquiries, with an emphasis on customer service and problem-solving. will be responsible for various diversified accounting duties relating to accounts receivable, collection management, tuition payment contracts, and core activities to support collection efforts. This position requires a working knowledge of appropriate systems such as but not limited to Jenzabar, PowerFAIDS, and Slate. This positions also requires a great deal of judgement, flexibility, creativity and strong written and oral communication skills. Typical duties and responsibilities • Manage, analyze, and maintain student financial accounts in the institution’s student information system (Jenzabar, PowerFAIDS, Slate)., • Ensure accurate posting of tuition, fees, housing, meal plans, and other charges or credits., • Process payments, refunds, waivers, and adjustments in compliance with institutional and regulatory policies., • Reconcile account discrepancies and resolve billing or payment errors., • Serve as the primary point of contact for students and families regarding billing inquiries, payment plans, and financial account issues., • Explain tuition and fee structures, financial services policies, and payment deadlines in a clear and student-friendly manner., • Counsel students on financial responsibility, payment options, and potential financial holds impacting registration or graduation., • Provide guidance on available financial resources, such as scholarships, financial aid disbursements, and external payment programs., • Monitor and maintain student payment plans; ensure timely collection of scheduled payments., • Implement and follow up on financial holds, late fees, and payment reminders as per policy., • Perform account reconciliations and prepare reports on student receivables, payment trends, and outstanding balances., • Analyze financial data to identify patterns, anomalies, and opportunities for process improvements., • Support audits, compliance reviews, and end-of-term or fiscal year closeout processes., • Ensure adherence to federal, state, and institutional regulations (e.g., FERPA, Title IV, IRS Form 1098-T reporting)., • Maintain detailed documentation of student interactions and account adjustments for audit and compliance purposes., • Assist with updating and interpreting billing policies and procedures to ensure clarity and consistency., • Collaborate with departments such as, Controller’s office, Registrar, Residence Life, and Admissions to coordinate accurate student billing., • Participate in cross-departmental initiatives to enhance the student financial experience and streamline workflows., • Recommend and implement improvements to student account processes, systems, and communications., • Utilize and support institutional ERP systems (Jenzabar, PowerFAIDS, Slate) and payment processing tools., • Assist with system testing, data validation, and implementation of new features or upgrades., • Generate queries and reports to support departmental needs and decision-making. 4-year Accounting or Finance Degree- Required Required skills and qualifications • Excellent communication and interpersonal skills, • Ability to work independently and with others, • Working knowledge of financial aid eligibility requirements and programs, • Proficiency with a variety of computer applications and reporting tools, including Microsoft Outlook, Word and Excel, • Bilingual in English-Spanish AA/EOE Salary: $62,354