Systems Engineer
21 days ago
Tampa
Job DescriptionSalary: Systems Engineer CIO Technology Solutions | Tampa, FL About CIO Technology Solutions CIO Technology Solutions is a Tampa-based managed services provider serving clients across the U.S. since 2010. We prioritize security, reliability, and personal service. Our team works across a broad client base in healthcare, legal, financial services, construction, and professional services. If you do strong work and want to grow, there is a place for you here. We offer 3 weeks of PTO accrued in your first year,Simple IRA matching,regular team events, and a culture that supports professional development at every level. Position Summary This role provides escalation-level technical support and maintenance for cloud-hosted and on-premises systems. You will resolve complex client issues, manage server and network infrastructure, support Microsoft 365 and Azure environments, and act as a technical lead on projects. You will work independently and as part of a team in a fast-paced MSP environment. General Duties • Provide escalation helpdesk support and resolve problems withpositiveclient experience, • Monitor and respond to requests received through the IT helpdesk, • Respond to scheduled and priority service tickets; update and resolve within SLA targets, • Modify system configurations, utilities, software, and hardware settings per change control procedures, • Record all support activity, progress, and resolution notes in ConnectWise PSA; provide detailed closure comments, • Assistwith onboarding new clients andnew usersunder managed agreements, • Install, test, and configure workstations, peripheral equipment, and software (staging and onsite), • Perform workstation and server hardware and software upgrades asrequired, • Participate in the after-hours on-call rotation, • Document unique-to-client and systemic problem resolutions for team reference, • Evaluate new or existing products and software as assigned, • Support and troubleshoot Microsoft Windows Server, Exchange, and SQL environments, • Providetechnical guidance and mentoring to junioradminsand support staff, • Coordinate with the project manager to define scope,objectives, and timelines, • Serveastechnical liaison between the project team, clients, vendors, and stakeholders, • Conduct post-project evaluations toidentifylessons learned Core Technical Skills • Microsoft Windows Server (current 3 versions),operationsand domain support, • Microsoft Exchange Server (current 3 versions),operationsand user support, • Microsoft SQL Server (current 3 versions), server operations, • Azure solutions: Intune, Entra ID, Azure Virtual Desktop, and Azure Servers, • Microsoft 365 administration, • VMware andProxmoxvirtualization: setup, configuration, and support, • Network switching, VLAN configuration, Layer 2/3(CiscoSmall Business,Aruba InstantOn,HPE, Fortinetswitches), • TCP/IP, SNMP, DNS, DHCP, and related protocols(BarracudaFirewalls,FortigateFirewalls,CiscoFirewalls), • Windows desktop operating systems (current 3 versions), • Microsoft 365 application suite, • Windows Server Active Directory, • ConnectWise PSA andNinjaOneRMM experience a plus(Configurepatching,scriptdeployment,Automationcreation,vulnerabilityremediation), • Server hardware: staging,componentinstallation, and configuration, • Cisco IOS, QoS, IP SLA, and related features, • Windows Server, Exchange, and SQL migration and version upgrades, including domain migrations, • Firewallconfiguration:BGPconfiguration,UTM setup, VPN tunnel setup, alerting, and reporting, • Storage systems: SAN, NAS, iSCSI Performance Goals • Meet or exceed individual SLA targets for ticket response and resolution, measured monthly and annually, • Meet or exceed client satisfaction survey response rates and ratings, • Meet on-call escalation SLA targets: response time, ticket creation, and time recording, • 4 years of IT support experience in a managed services environmentrequired, • Associate degree in Computer Technology or related field, or equivalent experience, • CompTIA A+, Network+, or Security+ (or equivalent experience) Azure Certifications (Strongly Preferred) • AZ-900 Microsoft Azure Fundamentals, • AZ-104 Microsoft Azure Administrator, • AZ-500 Microsoft Azure Security Engineer, • AZ-700 Microsoft Azure Network Engineer Additional Microsoft, Cisco, or VMware certifications are a plus.