Director of Sales
il y a 22 jours
Newburgh
Job Description About LakeHouse Senior Living: LakeHouse Senior Living, proudly part of the Discovery Senior Living family of operating companies, manages care- and lifestyle-focused senior living communities in Indiana, Illinois, Wisconsin, Pennsylvania, Ohio and Michigan. Our company, which was built on our “Pillars of Excellence,” employs thousands of vital Team Members and is committed to providing a positive work environment and culture that recognizes their value in providing excellent care for our residents. POSITION SUMMARY The Director of Sales (DOS) manages the sales operations of the community. The focus of the DOS is connecting with prospective residents through multi-communication platforms to inspire prospective residents to move into the community. The DOS connects with new inquiries, existing inquiries with the goal of converting these leads to move-ins to achieve occupancy targets. Utilizes industry trends, and knowledge of local competitors to create successful sales tactics. The success of the DOS is measured in multiple ways, including sales conversions, revenue optimization, move-ins, and average daily occupancy. Responsibilities: Sales • Interacts with all leads provided through multiple channels including advertising, public relations, referral, or personal contact and convert those leads into residents of the community using professional selling skills and our sales process., • Builds customer focused relationships by advancing the lead through the sales process and gaining customer commitment., • Executes all facets of the Sales Playbook (Sales System) including proper discovery, overcoming objections, and closing techniques to achieve budgeted occupancy and net revenue., • Manages the sales tracking reports and provides daily updates and conveying all activities to the Executive Director, • Conducts weekly strategy and advisory meetings with the Executive Director., • Communicates sales results to key stakeholders a minimum of one week., • Consistently conducts on-site walk throughs of the community to ensure the tour path and model rooms are ready for company., • Plans and executes local sales events to generate and convert leads., • Pulls management reports on sales activities, leads, move ins, conversions, and critical success factors., • Tracks leads, keeping accurate records on all leads and prospects and all sales activities using a CRM., • Conducts quarterly competitive market research including established communities and new/upcoming communities, product ranking and analysis and accurately reports data into the competitive market analysis tool., • Prepare general market analysis and develop methodologies for tracking prospective residents and referral sources., • Identifies competitive opportunities and threats and presents strategic alternatives to the Executive Director and Regional Sales Leadership., • Strives to meet predetermined monthly sales goals., • Determines which revenue drivers to utilize, including pricing, incentives, inventory management, to optimize net revenue and achieve budget., • Uses selling skills with prospective residents to achieve “everyday matters” revenue optimization., • Analyze and interpret sales metrics to make recommendations on business operations to improve community NOI., • Identifies and develops an effective network of non-paid referral sources to generate leads and move-ins., • Plans and executes monthly presentations to professional referral sources., • Leads monthly referral development meetings with ED and appropriate executive team members for the purpose of utilizing all community resources to expand the referral network., • Reviews and facilitates the Move-In Packet with the resident and/or family., • Facilitates and coordinates the Resident Assessment with the clinical team., • Oversees and manages the move-in process to ensure a smooth transition into the community., • Ensures all state mandated paperwork and forms are completed on or before the move-in date by the family and/or resident., • Keeps abreast of professional development in the field by reading, attending conferences and training sessions., • Always acts professionally and honestly in the representation of the Community concept of senior living., • Actively participates in all community leadership meetings and functions., • Bachelor’s degree in marketing, Business, Public Relations, or related field preferred., • Two years in marketing/sales in senior living setting preferred., • Proficient in Microsoft Office (Word, Excel, Outlook, Power Point) In addition to a rewarding career and competitive salary, LakeHouse offers a comprehensive benefits package. Eligible team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies. Thank you for your interest in LakeHouse Senior Living careers. If you have any questions about the position you are applying for, please contact the community directly. No agencies, please. We do not accept any unsolicited resumes from agencies under any circumstances. We receive inquiries from agencies daily. Agencies should not direct any inquiries or emails to hiring managers. Thank you. EOE D/V