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Office Manager – Medical/Surgical Dermatology Practice Location: Prosper / North Dallas area Job Type: Full-time Compensation: Competitive salary + performance incentives Reports To: Medical Director (Board-Certified Dermatologist) About the Practice We are a new, physician-led medical and surgical dermatology practice committed to delivering high-quality, evidence-based care with an exceptional patient experience. Our workflow emphasizes efficiency, accuracy, professionalism, and warm, empathetic communication. We are seeking a highly organized and proactive Office Manager who can build and lead a smooth, patient-centered clinical operation from day one. Position Summary The Office Manager will oversee daily operations of a busy dermatology practice, including staff supervision, front-desk workflow, revenue cycle management, insurance verification, claim submission, scheduling, and patient satisfaction. This role requires a detail-oriented leader who thrives in a fast-paced environment and can anticipate needs before issues arise. The ideal candidate is dependable, solutions-driven, highly organized, and grounded in professionalism - someone who takes pride in operational excellence and supports a board-certified dermatologist who values consistency, efficiency, and a calm, patient-first environment. Key Responsibilities Front Office & Patient Flow • Oversee and execute check-in and check-out workflows, ensuring accuracy in demographics, insurance, and documentation., • Manage patient scheduling, recalls, waitlists, and template optimization., • Ensure a warm, professional patient experience consistent with the practice’s standards., • Perform insurance eligibility checks (real-time and batch processes)., • Accurately identify copays, deductibles, coinsurance, and out-of-pocket estimates., • Clearly communicate patient financial responsibility at check-in or before procedures., • Submit clean claims to insurance carriers (electronic and paper when required)., • Monitor claim rejections, denials, and underpayments; perform timely follow-up and appeals., • Post payments, reconcile daily charges, and ensure accurate CPT/ICD-10 documentation oversight., • Supervise front-office and medical assistant staff; help interview, train, and evaluate team members., • Lead daily huddles; coordinate schedules; maintain workflow efficiency., • Develop and standardize practice policies and SOPs., • Manage supply ordering, vendor relationships, and equipment maintenance., • Implement processes that streamline throughput, reduce wait times, and optimize clinical productivity., • Oversee website inquiries, patient messaging workflows, and online reputation management., • Assist with physician-driven initiatives including quality improvement, patient satisfaction optimization, and long-term growth strategy. Required Qualifications • Strong understanding of insurance verification, medical billing, and dermatology-relevant CPT/ICD-10 coding., • Demonstrated leadership and team-building skills., • Proficiency with EMRs (EZDerm, eClinicalWorks, EMA [ModMed], EPIC, or similar)., • Excellent communication skills - professional, calm, and patient-focused., • Ability to multitask and maintain accuracy under pressure. Preferred Qualifications • 3+ years medical office management experience (dermatology, plastic surgery, or multi-specialty strongly preferred)., • Working knowledge of Medicare, commercial plans, referral/authorization workflows, and in-office surgical billing., • Experience managing performance metrics (Accounts receivable days [A/R days], clean-claim rate, patient throughput)., • Comfort with spreadsheets, reporting, and basic financial reconciliation. Ideal Personality Traits 1. Precision-Driven • Values accuracy and consistency, especially with insurance verification, billing, and workflow execution. 2. Proactive & Predictive • Anticipates needs, solves problems before they escalate, and identifies inefficiencies without waiting for instruction. 3. Calm, Professional, and Patient-Centric • Maintains composure in a clinical environment with fast turnover and varying levels of patient anxiety., • Communicates warmly and respectfully, reflecting a patient-first mindset. 4. High Integrity & Accountability • Takes ownership of errors, maintains confidentiality, and upholds professional standards consistently. 5. Organized & Systems-Oriented Benefits • Competitive salary with growth potential, • Paid time off and holidays, • Professional development opportunities, • Structured performance incentives How to Apply Submit your résumé and a brief cover letter describing your relevant experience and why you believe you are a good fit for a medical-surgical dermatology practice focused on excellence, efficiency, and patient experience.