Rental Account Manager
hace 21 horas
Farmingdale
Job Description Rentals Account Manager Eagle Production Co. | Wall Township, NJ Full-Time | $60,000–$80,000/year + incentives Eagle Production Co. is looking for a Rentals Account Manager to join our team. This role is responsible for handling inbound rental inquiries, preparing accurate quotes, recommending the right equipment, and making sure customers receive fast, knowledgeable service from the moment they contact us through the completion of their rental. This is not a traditional cold-sales position. A major part of the job is responding quickly to customers who are already looking to rent equipment and turning those requests into complete, accurate rental packages. What You’ll Do • Respond quickly to inbound rental inquiries by phone, email, website, and other channels., • Build and send rental quotes in Flex Rental Solutions., • Follow up on open quotes and customer requests., • Help customers select the correct equipment for their application., • Recommend substitutions and alternatives when requested equipment is unavailable., • Make sure rental packages include the correct accessories, cabling, power, control, processing, mounting hardware, and related equipment., • Confirm availability and work closely with the warehouse and operations team., • Review orders for accuracy before they move into fulfillment., • Communicate clearly with customers about pricing, availability, pickup, delivery, and rental requirements., • Build long-term relationships with customers and become a trusted resource for their equipment needs., • Maintain accurate customer and opportunity information in company systems., • Help resolve customer issues quickly and professionally. Technical Knowledge Is Critical This role requires much more than knowing equipment names. The Rentals Account Manager must understand how professional audio, lighting, video, rigging, power, and production systems work together. You should be able to look at a customer’s request and recognize when something is missing, incompatible, or needs additional equipment to work properly. You should understand areas such as: • Complete professional audio systems, • Wireless microphone and IEM systems, • Speakers, amplifiers, consoles, stage boxes, networking, and cabling, • Moving lights, lighting consoles, DMX, networking, power, clamps, and safety requirements, • LED video walls, processors, signal distribution, cabling, and power, • Projectors, lenses, converters, monitors, and video signal flow, • Professional power distribution and cabling, • Basic rigging requirements and common live-event applications You do not need to be an expert in every category on day one, but you must have strong professional AV knowledge and the ability to learn our inventory quickly. Flex Rental Solutions Experience Previous experience with Flex Rental Solutions is strongly preferred. We would especially value someone who has experience using Flex to: • Build rental quotes, • Check equipment availability, • Manage rental orders, • Review pricing and rental periods, • Work with customer records, • Track equipment and order status, • Coordinate with warehouse and operations teams Candidates without Flex experience may still be considered if they have strong professional AV knowledge, rental-industry experience, and the ability to learn new systems quickly. Our Equipment Eagle maintains a large and continually growing inventory of high-end professional live-event equipment across Audio, Lighting, Video, Rigging, and Power. Our inventory includes equipment from manufacturers such as L-Acoustics, Shure, DiGiCo, Martin, Ayrton, Elation, Claypaky, Astera, MA Lighting, Chroma-Q, Panasonic, NovaStar, and many other professional brands. The person in this role will have significant exposure to our inventory and will be expected to continually expand their technical knowledge. Customer Service & Speed Customer service is one of the most important parts of this position. Our customers often work under tight production deadlines and sometimes need support outside normal business hours. We are looking for someone who: • Responds quickly and does not let inquiries sit unanswered., • Communicates clearly and professionally., • Takes ownership of customer requests., • Pays close attention to detail., • Understands that a fast answer is important, but an accurate answer is just as important., • Looks for solutions instead of simply saying equipment is unavailable., • Builds trust by knowing the equipment and giving reliable recommendations., • Understands the urgency and pressure of the live-event industry., • Is willing to be reasonably available after hours when an urgent customer or rental situation requires attention. Local Availability This is an in-person role based in Wall Township, New Jersey. We are specifically looking for someone who lives within a reasonable commuting distance and can be physically present at our facility on a regular basis. Because this role works closely with our warehouse, technical teams, equipment inventory, and customers, this is not a remote position. What We’re Looking For • Strong knowledge of professional live-event AV equipment., • Understanding of how complete AV systems are designed and connected., • Experience in equipment rental, live production, AV sales, technical production, or a similar environment., • Flex Rental Solutions experience strongly preferred., • Excellent written and verbal communication skills., • Strong attention to detail., • Ability to manage multiple quotes and customer requests at once., • Comfortable working in a fast-paced environment., • Strong computer skills., • Excellent follow-up habits., • Strong customer-service mindset., • Ability to work closely with sales, warehouse, operations, and technical departments., • Willingness to be available after hours when necessary., • Must be local to the Wall Township, NJ area or able to commute reliably., • Valid driver’s license preferred. Compensation Salary: $60,000–$80,000 per year, based on experience and technical ability, plus performance-based incentives. The exact compensation package will depend on the candidate’s experience, equipment knowledge, Flex experience, account-management ability, and overall fit for the position. Benefits • Paid time off, • Paid sick leave, • Performance-based incentives, • Training and professional development opportunities, • Hands-on access to high-end professional equipment, • Significant opportunity for growth within a growing company Health insurance and retirement benefits are not currently offered. Eagle intends to continue expanding employee benefits as the company grows. Growth at Eagle We want someone who wants to become an expert in professional equipment rental and build a long-term career with the company. We will do everything we reasonably can to provide opportunities to: • Expand technical knowledge across Audio, Video, Lighting, Rigging, and Power., • Learn newly released equipment as it enters our inventory., • Work with larger and more complex rental packages., • Develop stronger account-management and sales skills., • Build relationships with major production companies and industry professionals., • Take on larger accounts and greater responsibility as the company grows. We are looking for someone who can become a trusted technical resource for our customers, not simply someone who enters equipment onto a quote. Normal schedule: Monday through Friday, 8:30 AM–5:00 PM, with reasonable after-hours availability when customer needs require it. Eagle Production Co. is an equal opportunity employer. \nCompany Description Eagle Production Co. is a New Jersey-based professional equipment rental and live-event production company serving production companies, event professionals, and organizations across the U.S. We specialize in high-end audio, video, lighting, rigging, and production equipment.