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Job Description Operations Manager (MSP/Managed IT Services) Overview We are seeking an experienced Operations Manager to deliver exceptional client experiences, maintain strong relationships, and drive growth within our existing client base. This role ensures consistent, high-quality service delivery, supports internal technical teams, and identifies opportunities to expand client engagements while maintaining operational excellence. Key Responsibilities Client Experience & Relationship Management • Serve as the primary escalation point for business-critical or high-visibility issues, • Build and maintain strong relationships with client stakeholders, including executives, • Conduct Quarterly Business Reviews (QBRs) to align services with client goals, • Monitor client satisfaction and proactively address concerns, • Communicate key updates, recommendations, and service changes Service Delivery & Operational Excellence • Ensure managed IT services consistently meet SLAs and client expectations, • Partner with technical teams to maintain high-quality, reliable service delivery, • Document client interactions and service activities in ConnectWise or similar PSA tools, • Develop and deliver reporting for clients and internal leadership, • Identify and implement process improvements to enhance efficiency and consistency, • Oversee projects from planning through successful execution Growth & Account Development • Identify and develop opportunities within existing client accounts, • Translate client business objectives into actionable service strategies, • Recommend and implement solutions that deliver measurable business value, • Contribute to revenue growth targets Team Leadership & Enablement • Coach and support technical teams to strengthen client relationships, • Operate within a pod-based service model, enabling technicians to manage day-to-day interactions, • Act as a senior escalation point for complex issues, • Drive accountability, communication, and continuous improvement across teams Technology & Innovation • Leverage AI-powered tools (automation, analytics, generative AI) to improve productivity and client insights, • Stay adaptable and open to adopting new technologies that enhance operations and service delivery This role operates within a pod-based service model: • Technicians maintain day-to-day client relationships, • The Operations Manager supports and enhances those relationships, • Leads escalations, strategic planning, and account growth initiatives Qualifications Required Experience • 5+ years of experience in managed IT services or a similar technical services environment, • Proven experience managing client relationships, including executive-level stakeholders, • Strong track record of client retention and high satisfaction levels, • Experience conducting QBRs and managing overall account health, • Demonstrated success in identifying and executing account growth opportunities Technical & Operational Knowledge • Solid understanding of SLAs, IT service delivery models, and operational performance metrics, • Experience working in pod-based or team-oriented service environments preferred, • Familiarity with PSA tools such as ConnectWise (or similar platforms), • Experience managing projects and driving process improvements Skills & Competencies • Excellent communication skills with both technical and non-technical audiences, • Strong problem-solving and escalation management abilities, • Ability to balance strategic thinking with hands-on execution, • Highly organized with strong documentation and reporting skills, • Proven ability to collaborate cross-functionally and drive results Success Metrics • High client satisfaction and retention (target: zero net attrition), • Growth within the existing client base, • Consistent service delivery with minimal backlog and escalations, • Strong documentation, reporting, and operational discipline, • Successful project delivery and continuous process improvementsCompany DescriptionAtlantic-IT.net stands at the forefront of technological innovation as an outsourced IT department and a pioneering technology company. Our mission extends beyond offering comprehensive IT services and support; we are dedicated to driving innovation, integration, and productivity across all technology products and solutions. Specializing in serving organizations without their own internal IT department, we ensure that technology strategies are aligned with and actively propel business goals forward. Our commitment to excellence has made us a trusted partner for a wide range of clients throughout the Tristate area. At Atlantic-IT.net, we don’t just manage technology needs—we revolutionize how businesses grow and protect their networks through cutting-edge solutions and strategic IT planning.Atlantic-IT.net stands at the forefront of technological innovation as an outsourced IT department and a pioneering technology company. Our mission extends beyond offering comprehensive IT services and support; we are dedicated to driving innovation, integration, and productivity across all technology products and solutions. Specializing in serving organizations without their own internal IT department, we ensure that technology strategies are aligned with and actively propel business goals forward. Our commitment to excellence has made us a trusted partner for a wide range of clients throughout the Tristate area. At Atlantic-IT.net, we don’t just manage technology needs—we revolutionize how businesses grow and protect their networks through cutting-edge solutions and strategic IT planning.

Job Description Established in 1983, WilkinGuttenplan is a leading mid-sized accounting and advisory firm in New Jersey and New York City. The Firm serves a multitude of industries, including closely held and middle-market businesses and their owners, high-net worth individuals, real estate, healthcare, international commerce, sports and entertainment, professional practices, technology, non-profit, condominiums and cooperatives, and many more. Areas of expertise include tax, auditing, compilations, reviews, financial statement preparation, business valuations and trust & estate solutions. WilkinGuttenplan is an independent member of the BDO Alliance USA. At WilkinGuttenplan, we strive to ensure we foster an inclusive and flexible environment for all our employees while also assisting them in achieving their unique career goals through our coaching program. WG is seeking a Resource Coordinator to support our Tax department through the effective day-to-day coordination of scheduling and resource allocation. Reporting to the Resource & Operations Manager, you will be the primary scheduling point of contact for Tax staff and in-charges - handling inquiries directly, keeping schedules accurate, and ensuring the right people are connected to the right work at the right time. This is a highly people-facing role for someone who is organized, builds trust easily across all levels of the firm, and takes real ownership of keeping things running smoothly. Responsibilities • Act as the go-to scheduling contact for Tax staff and in-charges, resolving questions and issues directly, and escalating to the Resource & Operations Manager when needed., • Coordinate and manage all scheduling and resource allocation for the Tax department, including active monitoring of capacity channels, pairing requests quickly and closing them out effectively., • Oversee the assignment of pooled work during peak busy season, ensuring staff are deployed quickly and effectively as demand shifts., • Conduct regular check-ins with staff, and loop in coaches as needed, including onboarding check-ins with new hires, to ensure schedules are understood, hours are tracking as expected, and capacity commitments are being met., • Monitor scheduled-to-actual variances in billable hours and capacity, share observations on skill gaps, cross-training opportunities, or potential hiring needs with the Resource & Operations Manager - helping ensure the right conversations are happening at the right time., • Perform first-level review of staff capacity commitments against firm billable targets, escalating findings to the Resource & Operations Manager ahead of department head review., • Maintain the scheduling system and compile capacity reporting to support staffing recommendations and hiring decisions., • Help facilitate post-engagement evaluations and the continuous feedback process by ensuring the right staff and evaluators are appropriately connected across within the Tax department., • Prepare and distribute scheduling and capacity updates ahead of internal pod meetings, ensuring all participants have the information needed for productive staffing discussions., • Bachelor's degree in Accounting, Business Administration, or a related field., • Experience in a professional services or public accounting environment preferred; background in scheduling, resource coordination, or client-service operations a plus., • Proficient in Microsoft Office Suite with strong Excel skills; ability to quickly learn new programs and technologies., • Experience with Beeye or other scheduling/resource management software for professional services firms a plus., • Strong analytical and organizational skills, with high attention to detail and the ability to manage multiple priorities simultaneously., • Ability to manage shifting priorities and maintain composure during peak periods., • Clear and effective written and verbal communication skills, with the ability to collaborate across all levels of the firm., • Ability to handle sensitive information with confidentiality and professionalism., • Proactive problem-solver who can work independently and escalate appropriately. Why WG? • We have a unique culture that emphasizes and values flexibility and work/life balance including fully virtual or hybrid work arrangements., • Our collaborative work environment is strongly committed to your professional growth and success., • We have a track record of ranking as a Best Place to Work NJ for the past twenty years and have won several other awards including Best Firms for Young Accountants, Accounting Today Best Accounting Firms to Work For, Best Accounting Firms for Women, Best Accounting Firms for Millennials, and many more!, • WG offers a competitive salary and benefits package, including generous PTO, Medical, Dental, Vision, 401(k) with employer match, Summer Fridays, flexible work schedules, and much more!, • The estimated salary range for this position is $58,000 - $65,000. Individual salaries are determined through multiple factors permitted by law including but not limited to experience, education, licensure/certification, knowledge, skills and qualifications. WG also offers a comprehensive benefits package and performance award (bonus) eligibility where you’ll be recognized and rewarded based on your performance. Additional information Wilkin & Guttenplan P.C. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive work environment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, national origin, disability, sexual orientation or protected veteran status, or any other characteristic protected by federal, state or local law.

Job DescriptionSalary: $60-80k/yr We are seeking an experienced Personal Injury Paralegal to join our team in Perth Amboy, NJ! This role will join a pod supporting one attorney and working alongside another paralegal. You will manage both prelitigation and litigation matters from start to finish. Successful candidates will be responsible for managing their own caseload while providing exceptional customer service to our clients. Responsibilities • Manage cases from prelitigation through litigation., • Open and close case files- medical records, police reports, insurance verifications, etc., • Prepare for depositions, mediations and trial and assist in all drafting all legal documents including pleadings, motions, affidavits, complaints, and more., • Coordinate and summarize depositions., • Communicate with clients, other law offices, insurance adjusters, medical offices and more., • Prepare discovery documents, interrogatories, and responses., • Maintain pleadings and discovery indexes., • Organize exhibits, documents, evidence, briefs and appendices., • Manage calendaring for attorney and clients., • Draft and serve summons., • Conduct legal research as needed., • Prepare the disbursement of settlement funds., • Monitor deadlines and ensure compliance., • Maintain all case notes and updates in our case management system., • Performs other related duties as assigned to meet the needs of the business. Qualifications • High School Diploma, Associate's degree, Paralegal Certificate or equivalent., • 2-5 years of experience in Personal Injury, Premises, First Party, Medical Malpractice or other injury related practice areas(required)., • Experience using a Case Management System ( Litify, Needles, Smart Advocate, Filevine, etc.), • Ability to multitask, organize, prioritize, handle a fast-paced environment, and manage workload with a positive attitude and minimal supervision., • Strong written and verbal communication skills, as well as attention to detail., • Fluency in English and Spanish, verbally and in writing, (preferred).

Job DescriptionSalary: $25-$30/hour | $60-65k/yr Our Workers' Compensation team is growing and we're seeking a Paralegal to support our pod in Edison, NJ! At GGL we are dedicated to providing exceptional legal services to clients who have been injured at work. Ideal candidates will have a strong desire of growing a legal career, are passionate about injured individuals and want to be a part of an amazing team environment! This is a full time, in-office position. You are required to be in person Monday- Friday. Responsibilities • Assist attorney and team in managing workers' compensation cases from intake through settlement., • Organize casefiles and ensure all documents are up to date., • Track case progress and deadlines to ensure compliance., • Maintain files in case database (Smart Advocate)., • Communicate with clients to gather necessary information and provide case updates., • Assist in coordinating and scheduling meetings and appointments with clients, doctors, and medical experts., • Request authorization from the employer/workers comp. carrier for, • Assist attorney with preparing for hearings, depositions, and trials. Qualifications • 1-2 years working experience, preferably in an office setting or legal office., • Computer literacy with proficiency in MS Office., • Fluency in the English and Spanish languages, both verbally and in writing, Required., • Excellent organizational skills and communication skills both written and verbal., • Ability to juggle multiple activities and maintain a professional demeanor. The anticipated base pay listed is a range, actual compensation will vary depending on factors such as a candidate's qualifications, skills, experience, and competencies. Base annual salary is one component of our total compensation and competitive benefits package, which could include: discretionary bonus, 401(k), paid time off, and health benefits.

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Effectively clean and maintain the hotel guest rooms and public areas on a daily basis.Clean, sanitize, and maintain all areas of guest rooms and public areas such as entryways, walkways, and restrooms.Responsible for removing dirty linen, replenishing guest amenities, dusting, vacuuming, emptying t

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Cleaner] - Competitive Hourly Rate ($23-$30 per hour) / Fully Flexible Scheduling (Morning, Afternoon, Evening, or Night) - As a Housekeeper at Sittercity, you will: Clean and maintain the cleanliness of designated areas in the household; Dust and polish furniture and fixtures; Vacuum and mop floors

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Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent experience not required.Remote Work From Home Customer Service Representative Agent - Part Time Market Rese

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