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  • Deli Manager
    Deli Manager
    hace 8 horas
    Jornada completa
    Park Slope, Brooklyn

    Deli Managers are responsible for managing the deli department operations to enhance guest satisfaction, achieve sales goals, and achieve profitability goals; while providing excellent guest service. This position is responsible for maintaining open communication on the status of the department with the General Manager, Clerks, and Supervisor. Will be expected to set and re-set priorities, distinguish between the urgent and the important, solve problems, hold and reconcile ideas and lead program development as well as advancement strategies from conception through cultivation to completion. Must be available weekdays, weekends, and holidays for various shifts. May work at another store location based on company needs. Should have at least 3+ years of experience. JOB RESPONSIBILITIES: • Ensures clerks exemplify superior guest service with a friendly, helpful, and courteous attitude, using product knowledge and information to answer all questions guests may have about products, • Supervise, develop, train, and manage deli department team members, • Contribute to store sales and profitability by effectively managing labor expenses, accurate pricing, stock levels, inventory, and merchandising, • Maintain compliance with all company policies and regulations pertaining to safety, sanitation, merchandising, and food quality, • Ensure product integrity through proper storing, handling, proofing, planning, and breaking out of all deli goods, • Responsible for inventory control, ordering, and maintaining proper merchandise levels, • Prepare sales and inventory report, • Communicate and work cooperatively with General Manager, other Department Managers, and team members to maintain standards and exceed guest expectations, • Ensure equipment is maintained and properly serviced, • Advise General Manager of equipment repair or replacement needs, • Ensure productivity standards are met without compromising product quality, • Make regular announcements to inform guests of freshly prepared deli products and current sales, • Maximizing sales through excellent guest service and minimizing shrink through proper utilization of procedures, • Display a nice, energetic, creative, and motivated attitude at all times, • Assists all department team members with daily responsibilities while leading by example to help ensure a safe, clean, and productive operation, • Thorough knowledge of the retail food business and perishable department operations, • Previous food service and management experience preferred, • Ability to make timely and effective decisions, • Ability to deal tactfully and effectively with guests and associates, • Thorough understanding of all safety requirements and company safety policies, • Excellent guest service skills, • Must greet the guests and respond to their questions and requests in a courteous, fast, and helpful way, • Proven leadership ability to exercise sound judgement in interpreting, communicating, and applying policy., • Courage to make and implement hard decisions in a timely manner., • Ability to demonstrate trustworthiness and integrity in daily activities, • Ability to work effectively with a broad diversity of individuals and backgrounds, and generational differences, all with the intent to support the core values of the BFL company., • Excellent oral and written communication, organizational, interpersonal, advocacy, and time management skills., • Individual will be exposed to extreme heat from ovens and fryers, and cold from freezers and coolers, • Visual acuity sufficient to read recipes, product labels, company manual, department policies, and reports, • Must be able to lift a minimum of 45 lbs. frequently, • Ability to bend, reach, kneel, and squat, • Able to push or pull heavy loads

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  • Sponsorship & Partnerships Lead (Commission-Based)
    Sponsorship & Partnerships Lead (Commission-Based)
    hace 4 días
    Jornada parcial
    Manhattan, New York

    Sponsorship & Partnerships (Commission-Based) Life Itself Events - NYC / Remote (Flexible) Life Itself Events is a social enterprise dedicated to normalizing play, consent, and authentic connection. Through events, hubs, media, and cultural infrastructure, we empower radical autonomy and collective expression—building networks that transform how people relate, explore, and build relationships. We’re looking for a self-directed Sponsorship & Partnerships Lead to run with sponsorships across our ecosystem (Life Itself, Playjacent, Echelon, and related projects). This is a high-autonomy role for someone who wants ownership, flexibility, and real upside. The Role You will own sponsorship outreach and deal-making end-to-end: • Identify, pitch, and close sponsors (cash, product, services), • Craft sponsorship pitches and lightweight decks, • Lead outreach via email, calls, and direct relationships, • Shape creative, non-traditional partnership structures, • Collaborate with leadership on strategy, pricing, and positioning Structure & Freedom • Commission-based compensation on all sponsorships closed, • NYC-based candidates: open to discussing stipends for in-person work, • Goal to scale into a retainer as sponsorship revenue grows, • Extremely flexible schedule — work when and how you work best, • High trust, low micromanagement, real ownership, • Open to equity deals based on performance Expectations: • Join a weekly team meeting via Zoom, • Meet with Leadership 2–4 times per month via Zoom, • Otherwise, this role is self-directed — you run with it Who This Is For: • Strong communicator and closer, • Comfortable pitching vision, not just inventory, • Excited by culture, nightlife, play, media, and social impact, • Motivated by autonomy, commission upside, and building something meaningful This is not a traditional job. It’s an opportunity to build real revenue around a compelling mission, with significant creative and strategic autonomy. We’re looking for someone who can independently drive sponsorship and partnership efforts while collaborating with leadership as needed. To apply, please send your resume and a short note outlining why you’re a strong fit, your availability, and whether you’re NYC-based and open to occasional in-person work. We’re fully supportive of candidates maintaining other roles or projects alongside this, and can offer flexible use of our office space as things grow.

    Sin experiencia
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  • Sales Specialist
    Sales Specialist
    hace 8 días
    $22–$100 por hora
    Jornada completa
    Fort Lee

    Overview We are seeking a dynamic and results-driven Lead Sales Specialist to spearhead our sales efforts, optimize processes, and drive revenue growth. The ideal candidate is a strong communicator, strategic thinker, and proven leader with a passion for building customer relationships and closing high-value deals. This role will lead sales initiatives, mentor team members, and collaborate across departments to ensure exceptional customer experiences and business success. Key Responsibilities • Lead and manage day-to-day sales activities to achieve individual and team revenue targets., • Identify new sales opportunities through market research, networking, and prospecting., • Build and maintain strong, long-term client relationships., • Deliver compelling sales presentations, proposals, and product demonstrations., • Analyze sales data to forecast performance, track KPIs, and identify improvement areas., • Train, guide, and support sales team members to enhance their skills and productivity., • Develop and implement strategic sales plans to increase market penetration and customer acquisition., • Collaborate with marketing, operations, and product teams to align sales strategies with business goals., • Negotiate contracts, pricing, and agreements to ensure profitable deals., • Monitor industry trends and competitor activity to stay ahead in the market.

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  • Farm Business and Marketing Specialist
    Farm Business and Marketing Specialist
    hace 1 mes
    $85000–$90000 anual
    Jornada completa
    Manhattan, New York

    Position Summary The Farm Business and Marketing Specialist will provide Greenmarket farmers and producers with business technical support and training designed to ensure the long-term success of their businesses. Technical assistance is provided through both in-house services and the engagement of third-party consultants. The Farm Business and Marketing Specialist is a part of the Greenmarket team and will be responsible for implementing, monitoring, and evaluating a suite of business and marketing/sales strategy technical assistance programming for Greenmarket farmers and producers. This position will be responsible for working with the Greenmarket Operations team to recruit and onboard new farmers and producers to support farmer success, as well as market program development and sustainability. The ideal candidate for this position has demonstrated project management experience, strong interpersonal skills, a nuanced understanding of business planning, sales and marketing strategies for producers in the Northeast, experience working one-on-one with producers and managing partner organizations and third-party consultants, and strong business acumen. Requirements Farm Business and Marketing Specialist Responsibilities (Include but are not limited to): Client Intake and Support Primary point of contact for producers seeking business technical assistance. Conduct intake of producers and create a support plan for individual producers, including accessing technical assistance focused on business and financial planning, marketing, and accessing capital. Identify and work with partner organizations and third-party consultants to provide needed support for producers. Support producers in any administrative and technical assistance, including completing forms, contacting partner organizations, and third-party consultants. Document and track the status of technical assistance support in the internal producer database. Promotional, Sales, and Business Planning Support Work with producers to optimize their market displays to increase sales and customer engagement. Work with producers to identify the best product mix to maximize sales, including assisting with value-added product development. Analyze sales and customer behavior to design profitable sales and marketing strategies. Support producers in developing branding, logos, and marketing materials. Working with producers to create enterprise budgets to assess pricing and product profitability. Training Coordinate workshops and trainings with partner organizations and third-party consultants to support producers. Facilitate educational workshops for producers on critical business topics, including but not limited to customer service, market display, and evaluation of sales data. Market Program Development and Support Support the outreach and recruitment of new farmers and producers, ensuring a streamlined, supportive experience for farmers and producers Work collaboratively with the Operations team to grow the market program, with a special focus on onboarding new farmers and producers, expanding access, and strengthening producer and market success. Provide strategic guidance to the FAA Director and Greenmarket Operations Manager to support the development of site selection and sustainability guidelines based on anticipated and established site performance and metrics to optimize responsiveness to neighborhood food access needs, site success, and farmer and producer long-term financial sustainability. Collaborate with the Greenmarket Operations Manager, FAA Director, and the Budget Management and Operations Director to develop Greenmarket site-by-site fiscal analysis to evaluate individual market success. Program Administration and Communications Manage administrative tasks as needed, including maintaining participant databases, tracking client work, tracking and submitting expenses, and maintaining other systems and processes to maintain programmatic work and track relationships. Manage and track progress towards grant deliverables. Contribute to budget development, grant proposal and report development, and funder relationship development. Assist GrowNYC’s Communications staff in responding to press inquiries about regional producer businesses. Establish and maintain strong partnerships with internal and external stakeholders, partner organizations, and third-party consultants that align with the mission of GrowNYC Farmer Assistance, with an emphasis on partners serving BIPOC and historically marginalized producers. Develop and contribute to Greenmarket literature, promotional materials, presentations, reports, program booklets, with a focus on farmer-centered storytelling. Responsible for farmer assistance communications,including monitoring and responding to producer inquiries. Develop and send out the monthly farmer assistance newsletter. Required Qualifications 2+ years of experience working with farmers or as part of commercial agricultural businesses Sophisticated understanding of farm business planning, sales, and marketing strategies for farmers' markets, direct-to-consumer sales, and/ or food businesses Experience with submitting invoices and tracking payments Skilled at recruiting, training, and managing outside technical assistance providers, consultants, and vendors Excellent interpersonal skills, a high level of emotional intelligence, and experience working with people from diverse backgrounds in terms of race, ethnicity, gender (including trans* and nonbinary), sexual orientation, class, and religion. Ability to manage multiple concurrent projects in a fast-paced team environment Strong initiative and excellent time management skills, with the ability to work independently and as part of a team Detail-oriented with excellent written and public speaking communication skills. Flexibility and willingness to meet farmers’ emergent needs and to occupy a position that may change in scope in accordance with the needs of the program and organization Proficient in Microsoft Office Suite and Google Suite. Spanish-English bilingual A valid driver’s license and excellent driving record. Ideal Qualifications Experience with client or case management. Experience delivering business technical assistance to farmers. Passion for supporting regional farmers and commitment to a racially and socially just food system. Additional Requirements Ability to travel to Greenmarket locations, regional farms, and other locations (a shared company vehicle is available for regional travel). Ability to walk long distances over rough terrain on regional farms. Ability to drive long distances to regional farms. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions Schedule This position is full-time, year-round, with an expected weekly schedule of 35-40 hours. Working days are Monday through Friday, with three (3) in office days and a mandatory presence on Wednesdays. Occasional weekend and evenings hours may be needed. Compensation This full-time, exempt, and salaried role pays $85,000 - $90,000 annually, and includes benefits (medical, dental, vision, life insurance, long-term disability, incentive savings plan, paid time off, Public Service Loan Forgiveness, FSA programs, and potential for parental leave for full-time regular employees who have been employed with GrowNYC for 175 days). This position is not union-eligible/not a part of the bargaining unit. Location This is a hybrid role with a minimum of three (3) days per week in our Manhattan office with a mandatory presence on Wednesdays. In-person field-based work at Greenmarket locations is required. Visits to regional farms and partner organizations may be needed. Applications Qualified candidates for the Farm Business and Marketing Specialist position should submit a cover letter, resume, and three references. Interviews will take place on a rolling basis starting Monday, November 24, 2025. Due to the volume of employment applications received, GrowNYC is unable to respond to each application individually. Applicants will be contacted directly if selected as a candidate. No phone calls or recruiters, please. GrowNYC is an Affirmative Action Equal Opportunity Employer and hires without regard to race, gender, religion, age, sexual orientation or physical disability.

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  • Store Manager
    Store Manager
    hace 1 mes
    Jornada completa
    New York

    About Fuzion Mixers At Fuzion Mixers, we bring flavor, fun, and creativity to events. Our mobile drinks-bar service transforms weddings, corporate functions, birthday parties, and private catering into unforgettable experiences. With a fully equipped bar, skilled bartenders, and a commitment to quality, we collaborate closely with clients to deliver custom cocktails, signature concoctions, and refreshing non-alcoholic mixes tailored to each event’s style Key Responsibilities - Operations Management o Oversee day-to-day operations of the mobile bar, ensuring each event runs smoothly. o Coordinate logistics — from setup and tear-down to transport, staffing, and inventory. o Maintain and manage bar equipment, supplies, and stock levels. - Team Leadership o Lead, train, and mentor the bartending and service team. o Schedule staff for events, manage shift assignments, and ensure proper staffing levels. o Maintain high standards of customer service, professionalism, and event presentation. - Client & Event Coordination o Work closely with clients to understand their vision, customize drink menus, and craft experiences that match their theme or preference. o Ensure that all event requirements are met, from drink selections to staffing and timing. o Act as the point of contact for clients during events, resolving issues and ensuring satisfaction. - Financial Management o Track and manage event budgets and expenses (drinks, labor, supplies). o Monitor profitability, margin, and cost control. o Assist in pricing strategy for bar services to optimize profitability while maintaining high quality. - Quality Assurance & Safety o Uphold the highest standards of beverage quality, presentation, and hygiene. o Ensure compliance with all relevant health, safety, and licensing regulations. o Conduct regular inventory audits, use-by-date checks, and waste control. - Marketing & Growth o Collaborate with leadership to identify opportunities to grow the business (new markets, event types, cross-promotions). o Represent Fuzion Mixers at events, trade shows, or client meetings if needed. o Collect and analyze feedback to improve service and streamline processes. Qualifications & Skills - Proven experience in event management, catering, or mobile bar operations. - Leadership experience: managing a team, scheduling, training. - Strong financial acumen — budget management, cost control, P&L responsibilities. - Excellent interpersonal and communication skills — client-facing experience preferred. - Passion for mixology, creativity in drink design, and knowledge of cocktail trends. - Ability to work flexible hours — evenings, weekends, and travel to event locations. - High attention to detail, strong organizational skills, and multitasking ability. - Valid bartending license or certification (if required by local laws). - Ability to lift and carry bar equipment, supplies (physical stamina). What We Offer - Competitive salary + performance-based incentives - Opportunity to shape and grow a unique mobile bar business - Hands-on role in creative menu design and event execution - Supportive, passionate team environment - Opportunities for professional development and industry networking

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  • Sales Executive
    Sales Executive
    hace 1 mes
    $60000 anual
    Jornada completa
    Manhattan, New York

    We are a Facility Maintenance Company that believes in team work and has a high energy approach. As a company we choose to focus on both the professional and personal development of everyone we bring onto our team in order to drive success. This approach is what has led us to be ranked as a top workplace, top office culture Must have 2-3 years of Sales and lead generation experience • Manage all prospecting and lead generation to build your own sales pipeline, • Schedule and conduct sales presentations (in-person and virtual) with leads and prospects, • Organize client meeting presentations. Run reports, KPI’s, etc. to identify trends and opportunities, • Client Onboarding: Coordinate kick-off calls with new clients/internal team (interact with dept. outlook calendars), Initiate distro box with IT, Client set up forms, billing procedures, NDA’s, • Pricing Negotiation: Develop pricing strategy for national programs, manage RFI and RFP for national accounts, negotiate pricing structures with key client decision makers, while tying in with operations management on execution strategy, • Serve as primary point of contact for all onboarded clients. Maintain and grow existing accounts by identifying program improvements and innovative strategies, • Travel for trade shows, conferences, and key meeting presentations, • Collaborate with marketing team on campaigns and provide continued education and insight on industry trends, • Contribute to weekly sales meetings, • Additional duties as assigned by manager Job Type: Full-time Pay: $60,000.00 per year plus commission Benefits: Paid time off Work Location: In person

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  • Center Manager
    Center Manager
    hace 1 mes
    $28–$34 por hora
    Jornada completa
    Sunset Park, Brooklyn

    CENTER MANAGER AT HAPIK INDUSTRY CITY (Brooklyn, NY) HAPIK is a new and fast-growing brand of fun climbing gyms, and a new concept in the world of family entertainment centers (FEC). With an international presence (UK, France, Germany, Spain, USA), we strive to offer our guests a SAFE, FUN and UNIQUE climbing experience. When coming to one of our HAPIK centers, our customers have access to a wide range of fun climbing walls and vertical challenges fully secured through auto belays as well as high ropes courses. With HAPIK, indoor rock climbing is made fun and accessible. Our purpose is to promote education, self-confidence and well-being through active play. At HAPIK, we like to say “THE HIGHER THE SUMMIT, THE BIGGER THE SMILE”. With already 3 locations in the US (Los Angeles, Dallas and Yonkers) we are opening our first location in Brooklyn in the amazing creative hub of Industry city and we are seeking a Center Manager who will bring this new center to the top. It is a great time to join the HAPIK adventure! PRINCIPAL DUTIES & RESPONSABILITIES The Center Manager is the Center Leader. They are accountable for everything that happens in the center and strive to bring the Center to the summit. This role is not confined to an office or laptop; the Center Manager spends over 75% of their time on the floor, actively engaging with staff and customers. They oversee all aspects of their center’s operations, leading by example, ensuring safety protocols, exceptional customer service, efficient facility operations, and business growth. The manager’s main responsibilities are: Customer Service: Foster a welcoming and inclusive environment for all visitors, ensuring exceptional customer service at all times. Address customer inquiries, concerns, and feedback promptly and professionally. Resolve any issues or conflicts that arise among customers or staff members. Safety: Ensure safety by enforcing all company and regulatory standards, Conduct regular safety inspections of climbing equipment, walls, harnesses, rope courses and other facilities. Staff Management: Hire, train, manage and motivate the staff in order to create a strong team environment and a result-driven culture, Create staff schedules, Be a hands-on leader and role model able to support the team by executing any position as needed. Facility Operations: Deliver efficient day-to-day operations for the center, including center opening/closure procedures, equipment maintenance, facility cleanliness, inventory management and cash and sales control. Business Development: Help the business thriveand ensure outstanding customer satisfaction to meet the company’s goals. Develop and manage budgets and implement some business strategies to drive revenue growth (pricing, promotions, marketing initiatives, …) Build relationships with community organizations, schools, and other potential stakeholders to promote the facility and increase participation. Stay informed about industry trends and competitor activities and adapt strategies accordingly. EDUCATION & QUALIFICATIONS Bachelor’s degree in business administration, sports management, hospitality or a related field or equivalent experience preferred. Prior 3 years of managerial experience, preferably within leisure, recreation, fitness, hospitality, entertainment or related industry. Knowledge of rock climbing is a plus. Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team. Excellent communication and problem-solving abilities. Knowledge of safety regulations and best practices related to climbing or adventure sports. Familiarity with financial management principles and budgeting. CPR and first aid certification (preferred). SKILLS & VALUES Be enthusiastic: display a high level of positive energy and a wide smile. Be bold: take the initiative and achieve results. Show team spirit: be proud of your team and show commitment to doing well. Please note that applications submitted without a cover letter will not be considered. JOB DETAILS • Full time non-exempt., • Pay: 28-34$/hour considering experience + Bonus (up to 2500$ per quarter), • PTO: 15 (120 hours) vacation days 5 (40 hours) sick days 5 floating holidays • Health insurance, • Dental & Vision Insurance, • Availability on weekends, holidays and school holidays required, • Flexible scheduling: options for flexible work hours, especially during non-peak seasons, • Perk: employee discounts on climbing sessions and merchandise Job Type: Full-time Pay: $28.00 - $34.00 per hour Expected hours: 30 – 40 per week Benefits: Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Shift: Day shift Evening shift Application Question(s): Only application with a cover letter will be considered. Please submit a cover letter in the supporting document section in the review application page. Experience: Customer service: 3 years (Required) Supervising: 3 years (Required) Language: English (Required) Ability to Commute: Brooklyn, NY 11223 (Required) Ability to Relocate: Brooklyn, NY 11223: Relocate before starting work (Required) Work Location: In person

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  • Senior Collectibles Specialist
    Senior Collectibles Specialist
    hace 1 mes
    $20–$25 por hora
    Jornada completa
    Astoria, Queens

    Collectibles Expert (Magic: The Gathering | Pokémon | Sports Cards | Comics) Location: New York City - The Greatest City in the World About The Rare Company The Rare Company is a fast-growing collectibles business specializing in Magic: The Gathering, Pokémon, sports cards, and other pop culture items. We’re seeking a driven and entrepreneurial-minded Collectibles Expert who wants to be part of building something special. This is a hands-on role for someone who’s excited to work hard, think big, and grow alongside the company. If you have a deep understanding of collectibles, strong attention to detail, and a self-starter attitude, this could be a great fit for you. What You’ll Do Purchase Inventory: Earn commission on your buys and become an expert in new product categories. Own Order Fulfillment: You’ll manage and fulfill customer orders with precision and care, ensuring fast and accurate shipping. Deliver Top-Tier Customer Service: Handle inquiries, process returns, and ensure a smooth experience for every customer. Shape Pricing Strategies: Work with leadership to develop pricing strategies for Magic: The Gathering, Pokémon, comics, sports cards, and other collectible categories. Manage Inventory & Purchasing: Help source high-demand products, maintain vendor relationships, and optimize stock levels. Drive Business Operations: Track sales, optimize daily processes, and contribute ideas to fuel company growth. Who We’re Looking For Deep Collectibles Knowledge: You know Magic: The Gathering, Pokémon, sports cards, comics or similar collectibles inside and out. Extreme Attention to Detail: Whether it’s processing orders, pricing items, or packaging shipments, you double-check everything. Customer-Focused & Professional: You take pride in providing excellent service and clear communication. Analytical & Business-Savvy: You’re comfortable tracking market trends, adjusting pricing, and streamlining operations. Hustle Mentality: You’re proactive, adaptable, and take ownership of your work. No one has to remind you to get things done. Why Join The Rare Company? ✔ Be Part of Something Growing: This isn’t just a job—it’s an opportunity to be an integral part of a company with big ambitions. ✔ Career Growth Potential: We reward performance, and as the company grows, so do leadership opportunities. ✔ Entrepreneurial Culture: If you thrive in a fast-paced, high-energy environment and want a role with real impact, you’ll fit right in. ✔ Passionate, Fun Team: Work with like-minded individuals who love collectibles as much as you do. If you’re ready to bring your expertise and energy to a company that values hard work and long-term commitment, we’d love to hear from you. Job Type: Full-time Benefits: Employee discount Flexible schedule Application Question(s): Provide a detailed description of your experience in the collectibles business. Experience: Collectibles: 5 years (Required) Ability to Commute: Astoria, NY 11103 (Required) Ability to Relocate: Astoria, NY 11103: Relocate before starting work (Required) Work Location: In person

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  • Center Manager/Manageress
    Center Manager/Manageress
    hace 1 mes
    Jornada completa
    Sunset Park, Brooklyn

    HAPIK is a new and fast-growing brand of fun climbing gyms, and a new concept in the world of family entertainment centers (FEC). With an international presence (UK, France, Germany, Spain, USA), we strive to offer our guests a SAFE, FUN and UNIQUE climbing experience. When coming to one of our HAPIK centers, our customers have access to a wide range of fun climbing walls and vertical challenges fully secured through auto belays as well as high ropes courses. With HAPIK, indoor rock climbing is made fun and accessible. Our purpose is to promote education, self-confidence and well-being through active play. At HAPIK, we like to say “THE HIGHER THE SUMMIT, THE BIGGER THE SMILE”. With already 3 locations in the US (Los Angeles, Dallas and Yonkers) we are opening our first location in Brooklyn in the amazing creative hub of Industry city and we are seeking a Center Manager who will bring this new center to the top. It is a great time to join the HAPIK adventure! PRINCIPAL DUTIES & RESPONSABILITIES The Center Manager is the Center Leader. They are accountable for everything that happens in the center and strive to bring the Center to the summit. This role is not confined to an office or laptop; the Center Manager spends over 75% of their time on the floor, actively engaging with staff and customers. They oversee all aspects of their center’s operations, leading by example, ensuring safety protocols, exceptional customer service, efficient facility operations, and business growth. The manager’s main responsibilities are: Customer Service: Foster a welcoming and inclusive environment for all visitors, ensuring exceptional customer service at all times. Address customer inquiries, concerns, and feedback promptly and professionally. Resolve any issues or conflicts that arise among customers or staff members. Safety: Ensure safety by enforcing all company and regulatory standards, Conduct regular safety inspections of climbing equipment, walls, harnesses, rope courses and other facilities. Staff Management: Hire, train, manage and motivate the staff in order to create a strong team environment and a result-driven culture, Create staff schedules, Be a hands-on leader and role model able to support the team by executing any position as needed. Facility Operations: Deliver efficient day-to-day operations for the center, including center opening/closure procedures, equipment maintenance, facility cleanliness, inventory management and cash and sales control. Business Development: Help the business thriveand ensure outstanding customer satisfaction to meet the company’s goals. Develop and manage budgets and implement some business strategies to drive revenue growth (pricing, promotions, marketing initiatives, …) Build relationships with community organizations, schools, and other potential stakeholders to promote the facility and increase participation. Stay informed about industry trends and competitor activities and adapt strategies accordingly. EDUCATION & QUALIFICATIONS Bachelor’s degree in business administration, sports management, hospitality or a related field or equivalent experience preferred. Prior 3 years of managerial experience, preferably within leisure, recreation, fitness, hospitality, entertainment or related industry. Knowledge of rock climbing is a plus. Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team. Excellent communication and problem-solving abilities. Knowledge of safety regulations and best practices related to climbing or adventure sports. Familiarity with financial management principles and budgeting. CPR and first aid certification (preferred). SKILLS & VALUES Be enthusiastic: display a high level of positive energy and a wide smile. Be bold: take the initiative and achieve results. Show team spirit: be proud of your team and show commitment to doing well. Please note that applications submitted without a cover letter will not be considered. JOB DETAILS • Full time non-exempt., • Pay: 28-34$/hour considering experience + Bonus (up to 2500$ per quarter), • PTO: 15 (120 hours) vacation days 5 (40 hours) sick days 5 floating holidays • Health insurance, • Dental & Vision Insurance, • Availability on weekends, holidays and school holidays required, • Flexible scheduling: options for flexible work hours, especially during non-peak seasons, • Perk: employee discounts on climbing sessions and merchandise Job Type: Full-time Pay: $28.00 - $34.00 per hour Benefits: Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Application Question(s): Only application with a cover letter will be considered. Please submit a cover letter in the supporting document section in the review application page. Experience: Customer service: 3 years (Required) Supervising: 3 years (Required) Language: English (Required) Ability to Commute: Brooklyn, NY 11223 (Required) Ability to Relocate: Brooklyn, NY 11223: Relocate before starting work (Required) Work Location: In person

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