Trabajos process technician en Yonkers, New York - Page 2Crear alertas

Job DescriptionCompany Description On-site 1 yr contract Pay Rate: $32/hr We are seeking a skilled and customer-focused Tier 2 IT Helpdesk Technician with 5+ years of experience to join our dynamic IT support team. This position is critical to maintaining user productivity and IT service quality, with a strong focus on troubleshooting and resolving issues related to Microsoft Active Directory and Windows environments. Job Description Overview: We are seeking a skilled and customer-focused Tier 2 IT Helpdesk Technician with 5+ years of experience to join our dynamic IT support team. This position is critical to maintaining user productivity and IT service quality, with a strong focus on troubleshooting and resolving issues related to Microsoft Active Directory and Windows environments. Key Responsibilities: • Provide second-line technical support for laptops, desktops, mobile devices, and peripherals across Windows environments., • Troubleshoot and resolve incidents related to Microsoft Active Directory (user accounts, group policies, OUs, permissions, login issues, etc.)., • Support Office suite (Outlook, Excel, Word, PowerPoint) and enterprise collaboration tools., • Handle escalations from Tier 1 support and work closely with Tier 3 and infrastructure teams for advanced issue resolution., • Perform user onboarding/offboarding and manage access rights through AD and other systems., • Provide on-site & off-hour VIP Support for Executives and other urgent cases., • Maintain accurate records of issues and resolutions using the service management system (e.g., Zendesk, etc.)., • Assist with software deployment, patching, and system updates., • Identify recurring issues and recommend long-term solutions or process improvements., • Ensure compliance with IT security policies and procedures.Qualifications Required Experience: • Bachelor’s degree in Information Technology, Computer Science, or a related field., • 5+ years of hands-on experience in an IT support role in an enterprise environment., • Strong proficiency with Microsoft Active Directory (ADUC, GPOs, DNS, DHCP)., • Solid experience supporting Windows 10/11, Office 2021/2023, and standard desktop applications., • Familiarity with remote support tools (e.g., SCCM, Remote Desktop, etc.)., • Strong problem-solving and communication skills, both written and verbal., • Ability to prioritize and manage multiple tasks in a fast-paced environment., • Certifications such as CompTIA A+, Network+, Microsoft (MCP, MCSA), or similar are preferred., • VDI support experience is a plus., • MacOS support experience is a plus., • Experience in IT service desk environments supporting 500+ end users., • Exposure to basic scripting (PowerShell) for automation tasks., • Experience with ticketing systems (e.g., Zendesk, ServiceNow, BMC Remedy)., • Experience with Enterprise Mobility Management (or Mobile Device Management)., • Experience with WDS (Windows Distribution Services)., • Experience with disk imaging/cloning tools. Additional Information All your information will be kept confidential according to EEO guidelines.