Resident Service Coordinator - Sunroad Asset Management
29 days ago
San Diego
Job DescriptionBefore applying to this job opening, please review the Company's Applicant Privacy Policy located at: This Applicant Privacy Policy governs the Company's collection, use, and sharing of personal information you provide during the application process. Job Description Job Title: Resident Services Coordinator Property: The Vive Collection - 1,245 Unit Community Location: San Diego, CA Reports to: Community Manager Supervisory Responsibilities: None Position Summary The Resident Services Coordinator serves as the main point of contact for residents. This role blends customer service, operations support, and community engagement to ensure every resident feels valued, heard, and at home. The ideal candidate is approachable, highly organized, and thrives in a fast-paced, high-volume environment. You will manage daily resident interactions, coordinate service requests, support move-ins and renewals, and assist with property communications and events all while maintaining a polished and professional presence. Core Responsibilities 1. Resident Experience & Customer Service • Serve as the primary contact for all resident inquiries, service requests, and community information., • Provide prompt, empathetic, and solution-oriented communication to resolve concerns within 24 hours., • Maintain a welcoming and professional presence at the front desk, ensuring residents and visitors feel acknowledged and assisted., • Support move-ins and move-outs by coordinating key exchanges, parking assignments, and welcome communications., • Partner with the maintenance team to ensure timely and accurate completion of service requests. 2. Communication & Administration • Manage daily property correspondence, including emails, calls, and notices., • Update and maintain accurate resident records, ledgers, and files in Yardi, RealPage, or Entrata., • Issue community announcements, reminders, and newsletters under the direction of the Assistant Community Manager., • Assist with posting notices, coordinating deliveries, and maintaining compliance with Fair Housing and company policies., • Support the preparation of resident letters, renewal offers, and other administrative documents. 3. Community Engagement & Events • Collaborate with the Community and Leasing teams to plan and host resident appreciation events, giveaways, and community programs., • Maintain event calendars, RSVP lists, and vendor communication for resident events., • Promote community culture through social media postings, digital boards, and in-person engagement., • Encourage resident retention by helping create a sense of belonging and consistent connection. 4. Operational Support • Partner with the management team to ensure front-office organization, efficiency, and professionalism., • Track service requests, package deliveries, and resident interactions to identify patterns and improvement opportunities., • Assist in new move-in orientations, ensuring residents are informed about amenities, services, and policies. Success in this supervisory role will be measured by: • Resident Response Time: All inquiries responded to within 24 business hours., • Resident Satisfaction: Maintain an average satisfaction score of 4.5/5.0 or higher across all survey and review platforms., • Service Request Follow-Up: 100% of maintenance requests acknowledged and logged same-day., • Event Engagement: Minimum of one resident event per month with tracked attendance and feedback., • Communication Accuracy: 98% accuracy in resident files, notices, and communications. Qualifications & Skills • Experience: Minimum 1–3 years in property management, hospitality, or administrative support., • Software Proficiency: Yardi, RealPage, Entrata, or similar CRM/property management platforms., • Customer Service: Excellent communication, empathy, and problem-solving skills., • Organization: Strong attention to detail and ability to multitask across resident, operational, and event-related duties., • Professionalism: Polished verbal and written communication skills with a calm, solutions-driven approach., • Work Ethic: Dependable, self-motivated, and collaborative team player with a positive attitude., • Competitive base salary, • Generous performance-based bonus structure (tied to the KPIs listed above), • Comprehensive benefits package (Medical, Dental, Vision), • 401(k) with company match, • Paid Time Off (Vacation, Sick, Holidays), • Rent discount (if applicable) Sunroad is committed to providing reasonable accommodations to qualified individuals with disabilities to ensure equal employment opportunities and access to all programs, services, and activities. If you require accommodations to participate in the application process or to perform the essential functions of the job, please contact the HR Department to discuss your needs confidentially. We will work with you to identify appropriate accommodations based on your specific circumstances and in compliance with applicable laws. We are an Equal Opportunity Employer (M/F/D/V) and maintain a drug-free workplace. If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check. Sunroad is an Equal Employment opportunity and Affirmative Action Employer. We are committed to providing equal opportunity in all of our employment practices, including selection, race (including traits historically associated with race such as hair texture and protective hairstyles such as braids, locks, and twists); religion; religious creed; religious dress/grooming; color; age (40 and over); sex; sexual orientation; gender; gender identity (meaning a person’s identification as male, female, a gender different from the person’s sex at birth, or transgender); gender expression (including a person’s gender-related appearance or behavior, whether or not stereotypically associated with the person’s sex at birth); national origin; ancestry; citizenship status; uniform service member status; military or veteran status; marital status; pregnancy; childbirth; medical conditions related to pregnancy, childbirth, or breast feeding; medical condition (including cancer related or HIV/AIDS related); handicap; physical disability; mental disability; genetic characteristics; genetic information; or any other protected status in accordance with the require Company DescriptionFounded in 1977, Sunroad Enterprises is a diversified holding company based in San Diego. Sunroad consists of three distinct divisions: Automotive, Real Estate and Maderas Golf. With successful ventures across multiple countries, we bring a strategic focus to seeing developments come to life. Sunroad Enterprises is one of the largest minority-owned businesses in San Diego and has earned numerous quality commendations from local, regional, and national organizations. Please visit our website to learn more about our endeavors and career opportunities: in 1977, Sunroad Enterprises is a diversified holding company based in San Diego. Sunroad consists of three distinct divisions: Automotive, Real Estate and Maderas Golf. With successful ventures across multiple countries, we bring a strategic focus to seeing developments come to life. Sunroad Enterprises is one of the largest minority-owned businesses in San Diego and has earned numerous quality commendations from local, regional, and national organizations. Please visit our website to learn more about our endeavors and career opportunities: