Portfolio Operations Manager
22 hours ago
Dallas
About CVG CVG Properties is a privately owned multifamily investment and management firm with approximately 2,400 units across four states. While most of our portfolio is self-managed, our three Dallas communities are currently managed by a strong and experienced third-party management partner. CVG maintains high operational standards across all assets and is expanding its presence in Texas with a dedicated leader who can enhance property performance and customer satisfaction. Position Overview The Dallas Portfolio Operations Manager is a newly created role designed to strengthen ownership oversight, elevate on-site execution, and support the teams managing CVG’s Dallas Communities. This is a unique, high impact role combining elements of Regional Manager, Property Manager, Marketing/Leasing Strategist, Auditor, and Resident Experience Champion. This role does not replace or supersede the authority of the third-party management company but serves as a support and resource to management and an active participant in the daily operations on behalf of ownership. The Portfolio Operations Manager is employed by CVG, works with and reports to CVG Leadership, but works day-to-day alongside and in collaboration with our third-party management leadership team and on-site team members to maintain CVG’s expectations for service, presentation, and operational excellence. This role acts as CVG’s on-the-ground representative partnering with on-site teams to ensure exceptional customer service, strong operational execution and consistent asset presentation. The ideal candidate is a seasoned multifamily professional with regional-level capability, deep knowledge of the Dallas market, and a track record of developing strong on-site teams. This role requires someone who is highly visible at the communities, skilled at diagnosing operational gaps, and energized by improving the resident experience. What We Offer In addition to a collaborative and supportive team environment with an understanding that you are our most important asset we offer: • A competitive salary with a year-end bonus, • Medical / Dental Coverage / vision coverage, • Paid Time Off, • 401(k)-Retirement with Company Match of 50% of every dollar contributed, up to 3% of annual wages, • Vehicle and cell phone reimbursements or allowances, • Educational opportunities/reimbursement toward career goals and development, • Excellent growth & promotion opportunities Core Responsibilities Portfolio Oversight & Performance Support • Conducts weekly thorough property evaluations including unit inspections, grounds walks, building checks, and common-area reviews to ensure the highest level of curb appeal, office operations, maintenance operations, and completive market positioning., • Assesses leasing, maintenance, and customer-service processes to identify areas for improvement and opportunities to align with CVG’s operating standards., • Validates readiness of vacant and made-ready units confirming that interiors reflect CVG’s quality expectations., • Monitors maintenance work order completion timelines focusing on a 24-hour completion timeline and collaborates with the property teams to improve responsiveness and overall workflow. On-Site Team Development & Collaboration • Provide mentorship, coaching, and operational support to on-site staff in coordination with third party management leadership., • Strengthen communication across leasing, maintenance, management, and the third-party regional leadership., • Reinforce a performance-oriented culture centered on resident satisfaction, accountability, and teamwork., • Observe leasing tours, phone calls, renewal pitches and customer interactions and provide support, direction and guidance as necessary. Resident Experience & Retention • Promote a service philosophy focused on proactive communication, consistent follow-up, and meaningful resident engagement., • Review touchpoints across the resident journey (move-ins, renewals, service requests, events) and recommend enhancements that improve satisfaction and renewal likelihood., • Analyze retention data, feedback, and customer interactions to support continuous improvement. Leasing Strategy & Market Positioning • Evaluate leasing presentations, marketing strategies, and follow-up processes to strengthen conversion rates., • Evaluate traffic sources, leasing conversions, follow-up and marketing effectiveness., • Conduct, Implement and support outreach efforts to local employers, referral partners, and rental locators to expand lead sources and enhance local partnerships., • Monitor traffic quality, pricing strategies, and competitive positioning across the submarket., • Implement, review, support and assist with all social media posts, on-line listings and general marketing efforts including updating on-line ads, photos, descriptions and promotions., • Assist with and participate in the planning and execution of Monthly resident events Pricing & Competitive Environment • Shop (in person, on-line and via phone) the completive property set for each community regularly to assist with pricing recommendations and to ensure the properties are positioned successfully in the market and submarket., • Review or conduct market surveys to help set or adjust the pricing and marketing strategy., • Attend and help lead bi-weekly pricing calls with CVG and the community managers to set rental rates, specials, leasing criteria, and leasing goals for each property. Capital Expenses & Projects · Establishes and maintains strong vendor relations to ensure all properties are receiving the best service and pricing. · Coordinates bids, meets with vendors, helps negotiate contracts and helps oversee any cap ex projects from start to completion. · Works with Ownership and Asset Management to implement the strategic plan for each community. Ownership Communication & Reporting • Serve as CVG’s on-the-ground representative by delivering objective assessments, timely updates, and actionable insights., • Provide regular reports on property conditions, staffing effectiveness, market activity, and operational challenges., • Ensure properties deliver an ownership experience that is consistent with CVG’s Standard Qualifications • Minimum 5 years of multifamily experience, including progressive on-site roles and Regional-level exposure., • Strong understanding of Dallas multifamily submarkets, renter demographics, and competitive trends., • Demonstrated ability to mentor, influence, and elevate on-site teams, • Exceptional attention to detail with a strong operational mindset., • Ability to interpret property performance metrics and identify root causes of operational inefficiencies., • Excellent interpersonal, communication, and organizational skills., • Comfortable working independently, spending significant time at properties, and serving as a high-trust representative for ownership., • Reliable transportation and the ability to travel between properties, daily, weekly as needed. Desired Strengths • Confident, polished communicator, • Proactive problem-solver, • Strong sense of ownership and pride, • Deep commitment to resident service, • Ability to build buy-in with diverse teams, • Property Management software (Yardi & Real Page preferred) experience, • A solid understanding of and ability to use Excel This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. In addition to a competitive wage, CVG also provides eligible employees with a comprehensive benefits package including the opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, retirement savings plans (401K with company match), life insurance and disability programs, and paid time away from work.