Day Shift Shipping and Receiving Lead
13 days ago
Cleveland
Job Description The Day Shipping and Receiving Operations Lead will ensure next-day orders are staged, inspected, secured, and ready for the night loading crew while supporting accurate inventory, safe shipping and receiving, will call operations, and Dispatch. Primary deliverable: The night crew begins its shift with tomorrow's work ready, clearly organized, and with known issues already identified and communicated. Essential Duties & Responsibilities Order Preparation and Staging • Pull bulk items required for next-day orders., • Stage completed orders in designated areas for the night loading crew., • Verify staged orders are organized, clearly identified, and ready for loading., • Identify missing or incomplete items before orders are turned over to the night crew., • Prioritize staging based on next-day route and departure requirements. Will Call Operations, • Manage the will call window for customer pickups and returns., • Verify customer and order information before releasing equipment., • Ensure returned items are properly received and directed to the appropriate processing area., • Communicate will call issues, shortages, damages, or discrepancies to the appropriate department. Inventory and Quality Control, • Work with Inventory to investigate and correct inventory count discrepancies., • Inspect items being staged to ensure they are clean, complete, undamaged, and fit for delivery., • Remove damaged or unacceptable equipment from the delivery process and report it appropriately., • Help identify recurring inventory shortages or quality issues that could impact upcoming orders. Skid and Load Readiness, • Inspect completed skids before they are released for loading., • Verify skids are properly wrapped, secured, labeled, and safe for transit., • Confirm items are stacked in a manner that minimizes the risk of damage during transportation., • Flag unsafe, unstable, overweight, or improperly prepared skids for correction before loading. Shipping and Receiving, • Load and unload inbound and outbound carriers., • Load and unload Transfer trailers, • Verify incoming and outgoing shipments against available shipping documentation., • Identify and report shortages, overages, or damaged freight., • Ensure received freight is moved to the proper staging or storage location., • Maintain an organized shipping and receiving area so docks remain accessible and safe. Dispatch and Transportation Support, • Assist Dispatch with operational needs throughout the day., • Help locate products, orders, skids, or equipment needed for upcoming routes., • Communicate order-readiness issues that could affect scheduled departures., • Assist with last-minute order changes, additions, pickups, or transportation needs., • Coordinate with Dispatch and the night loading crew to ensure priority routes are ready on time. Day Lead Responsibilities, • Serve as the primary daytime point of contact for shipping and receiving activity., • Coordinate priorities between Warehouse, Inventory, Dispatch, and the night loading team., • Monitor next-day order readiness throughout the shift rather than waiting until the end of the day., • Escalate shortages, damaged inventory, incomplete orders, or other issues that could affect next-day service., • Maintain clean, organized, and safe staging, dock, and will call areas., • Provide a clear handoff to the night loading crew, including what is ready, what is still outstanding, and any known problems requiring follow-up., • Uphold and embody the company's Core Values: Consistency, Adaptability, Reliability, and Teamwork (CART)., • Perform additional duties as required. End of Shift Handoff, • Before leaving, the Day Lead should communicate what is complete, what remains outstanding, shortages or quality concerns, priority routes, and any issues requiring follow-up by the night loading crew or Dispatch. Qualifications, • 3+ years of warehouse shipping, receiving, or logistics experience., • Prior experience leading a small team or acting as a shift lead preferred., • Strong working knowledge of inventory control systems, load sheets, and freight handling., • Ability to operate forklifts/tow motors safely and train others on proper usage., • High school diploma or equivalent required. Compensation, Benefits, and Perks, • Pay: $22 per hour, • Health, dental, vision, and 401(k) eligibility after 60 days., • 96 hours PTO annually (prorated based on hire date)., • Team member rental discounts and referral program.