Concierge and Barista
hace 1 día
Cleveland
Job Description Position Title: Concierge and Barista Employment Type: Full-Time Company Overview: PCP is a multifamily development company focused on land acquisition, development, and long-term holdings in high-growth lifestyle markets. As we continue to grow, we are seeking a skilled and experienced Concierge to join our team. The ideal candidate will be responsible for providing a wide range of guest services for our tenants. Key Responsibilities Front Desk, Concierge, and High-Rise Operations • Manage daily front desk operations, including opening and closing procedures for the lobby, common areas, and tour route, • Maintain cleanliness and presentation of the lobby and resident facing spaces to ensure a consistently elevated appearance, • Curate seasonal lobby décor to create a warm and welcoming environment, • Greet residents, prospects, vendors, contractors, and guests, providing exceptional customer service and assistance as needed, • Monitor security cameras, conduct property walks, and follow all established security protocols, • Maintain situational awareness to identify safety hazards, security concerns, or suspicious activity, • Enforce access control and visitor management procedures, • Receive, log, organize, and distribute resident packages, including delivery when needed, • Respond to resident inquiries, service concerns, and follow up on work orders to ensure timely resolution, • Ensure adequate inventory and timely ordering of supplies for concierge services, espresso bar, and common areas, • Ensure front desk coverage at all times during office hours and coordinate scheduling to maintain consistent coverage, • Perform barista services and maintain espresso bar equipment, • Organize and maintain storage areas for safety and operational efficiency Resident Experience and Engagement • Support the Property Manager and Elevation Club Director in planning, coordinating, and executing Resident and Elevation Club events, • Oversee onsite and off-site Elevation Club events, • Participate in resident events as part of Elevation Club programming, • Promote resident engagement initiatives, including events, guest suite exchanges, and resident perks programs, • Create and distribute marketing materials to promote resident programming and events, • Proactively create meaningful moments and elevated experiences for residents and guests, • Collaborate with the management team to develop local recommendations for residents, including dining, transportation, recreation, and lifestyle resources, • Assist with resident communications such as newsletters to enhance engagement at the community and within the surrounding area Administrative and Leadership Support • Conduct routine site walks to identify service needs and maintain a polished environment, • Complete administrative tasks and reporting as assigned by the Property Manager, • Maintain professional relationships with residents, team members, vendors, and partners, • Assist with leasing tours and clearly communicate Elevation Club benefits to prospects, • Serve as a backup Leasing Specialist and conduct leasing tours as needed, • Model professionalism, strong communication, and service excellence, • Maintain accurate records, reports, and documentation in accordance with company standards, • Handle resident and guest information with discretion and confidentiality Qualifications • High school diploma or equivalent required, college degree or equivalent experience preferred, • Proficiency in Microsoft Word, Excel, and internet-based applications, • Strong organizational skills with attention to detail and follow through, • Excellent interpersonal, leadership, and customer service skills, • Professional, approachable, and service oriented demeanor, • Strong written and verbal communication skills, • Ability to manage multiple priorities in a fast-paced environment, • Self-motivated and capable of working independently, • Marketing, event coordination, or budgeting experience preferred, • Hospitality, hotel, or luxury service experience a plus Benefits: • Competitive salary and performance-based bonuses., • Comprehensive medical benefits package., • Retirement savings plan with company match.
Chef y Cocinero
Estética y Belleza
Oficina y Administración
Almacén
Azafato y Azafata
Barista
Entretenimiento
Cuidado de niños
Educación
Industria y Producción
Moda
Personal de Bar
Tecnología de la información