Offres Host & Hostess à Cleveland, OhioCréer des alertes d'emploi

Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management.

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Role Responsibilities: • Assisting guests efficiently, courteously and professionally at all times., • Maintain a high level of service and hospitality., • Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner., • Post guest charges, collect payments and follow all cash handling procedures as required by Concord., • Handle guest mail and messages with respect to privacy and professionalism., • Be knowledgeable of the hotel brand and various programs (travel programs, special offers)., • Be a great communicator to various departments and management on guest comments and concerns., • Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance. We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Role Responsibilities: As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by: • Assisting guests efficiently, courteously and professionally at all times., • Maintain a high level of service and hospitality., • Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner., • Post guest charges, collect payments and follow all cash handling procedures as required by Concord., • Handle guest mail and messages with respect to privacy and professionalism., • Be knowledgeable of the hotel brand and various programs (travel programs, special offers)., • Be a great communicator to various departments and management on guest comments and concerns., • Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance. Benefits (Full Time Associates only): We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace. Qualifications: Opera or Opera Cloud Experience Behaviors: • Thought Provoking: Capable of making others think deeply on a subject (Preferred), • Loyal: Shows firm and constant support to a cause (Preferred), • Leader: Inspires teammates to follow them (Preferred), • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred), • Preferred Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization, • Preferred Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals, • Preferred Opera or Opera Cloud Experience This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Job DescriptionOur franchise organization, M.O.R. Enterprise, LLC dba Golden Corral, is currently seeking energetic, friendly individuals to join our team! Entering and leaving Golden Corral are two of the most critical moments in the guests experience because lasting impressions are formed during these moments. The Cashier / Hosts interactions with our guests and these impressions ultimately dictate whether the guest will return. Guest Service: • Greets guests as they enter the restaurant and offers a sincere, personal invitation to return as the guests leave., • Offers assistance to any guests who may need help., • Processes GC On the Go To-Go orders., • Friendly and courteous on the phone., • Handles payments accurately., • Knows and follows position responsibilities as they relate to just-in-time delivery., • Knows what is on buffet for the day and has a full knowledge of menu and prices.Cleanliness:, • Maintains organization and cleanliness at the vestibule, host/cashier station and surrounding areas., • May help ensure the buffet is set up properly and labels are correct. Cleans all buffets and surrounding areas., • Follows local health department laws., • Performs duty roster and ensures cleanliness, service, and quality standards are met.Operational Excellence:, • Informs the Manager when the money in the drawer needs to be taken to the safe to reduce the risk of robbery.

Job DescriptionJOIN OUR TEAM! RECEIVE A $200 SIGNING BONUS! Pay: $16.00 per hour Shift: 12:30 PM - 9:30 PM; Weekend Availability is Required We cover airport badging fees and parking! We are offering a monthly commute stipend ($100 Full-Time/$50 Part-Time)! Hyde Park Hospitality, LLC (HPH) is a strategic partner with Airport Dimensions and Sodexo at The Club - located within the Cleveland Hopkins International Airport. HPH brings both experience and expertise to every level of food service and customer care. FRONT DESK HOST JOB SUMMARY The Club is located alongside various shops and restaurants. It is a fast-paced, fun work environment that is growing in style and amenities. The Club is looking for a Full-Time Front Desk Host with flexible availability to work weekdays, weekends, and closing scheduled shifts. Shifts are subject to change, based on business needs. Weekend Availability is required. FRONT DESK HOST JOB DESCRIPTION The description below is designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications, which may be required of team members assigned to this job classification. The work of Front Desk Host includes: performing full range of customer service duties in support of Company operations. The Front Desk Host is a personal representation of the service and overall hospitality of the staff and the lounge. While guests are waiting to be checked-in or waiting for assistance, it is the job of the Host to ensure that the guests are made comfortable and kept informed of the status of their needs or wait times. Upon arrival at the clubroom the Host will greet the guest, calling them by name, check credentials and/or process sales and usher guests into the lounge. In some locations, the Host may offers drinks to guests who are waiting. The duties of a Front Desk Host include but are not limited to: • Interacting with airline passengers via premier clubroom/bar environment in a professional and pleasant manner, • Welcoming guests by name and assisting them throughout their stay, • Knowledgeable about the lounge, each customer and the surrounding area, • Communicating with the customer over the phone and in person, • Provides all the information that guests need to enjoy their stay. This may include providing information on the facilities and the services able to be booked., • Hand out a wide range of pamphlets and brochures as needed, • Possessing basic working knowledge of alcoholic beverages, • Performing cash and credit card sales transactions via POS system or cash register, including making change, • Restocking food, beverages, snacks, coffee, cups, glasses, ice, etc. in all service areas as necessary FRONT DESK HOST JOB REQUIREMENTS High school diploma or GED is required. Related background in hospitality, customer service or restaurant/bar service. One to two years related experience and/or training or equivalent combination of education and experience. Must be at least 18 or 21 years of age according to state law. Must be able to handle multiple tasks and possess outstanding communication skills, problem solving, and organizational skills. Must possess excellent interpersonal skills in order to communicate in a professional and pleasant manner with customers, passengers, and team members. Knowledge of cash management and experience in general office/document administration. Able to work rotating shifts including weekends (i.e. Friday, Saturday and Sunday), holidays and days off. Ability to read, write, fluently speak and understand the English language. FRONT DESK HOST ESSENTIAL JOB FUNCTIONS • Must be able to perform the following essential duties complying with company standards:, • Ability to cooperate with peers, customers, and members of management of diverse nature who may hold divergent views, • Pass and maintain all necessary licenses and certifications including, but not limited to, state liquor seller-server certification (TIPS/TABC) and state/local health department food handler certification, • Must be able to stand during entire scheduled shift., • Ability to handle the stress of a fast-paced work shift up to ten (10) hours, • Ability to read and interpret basic documents, and comply with all Company policies and procedures, • Ability to write simple correspondence and use basic office equipment, • Ability to effectively and pleasantly present information in one-on-one and group settings to passengers, customers and other team members of the Company, • Ability to count, add, subtract, multiply and divide using whole numbers, common fractions and decimals including the ability to compute discounts and percentages, • Ability to count money and make accurate change, • Ability to solve practical problems and deal with a variety of passenger/customer issues, • Ability to interpret instructions furnished in written, oral, diagram, or schedule form, • Ability to bend, climb up/down, crouch, hear, kneel, reach, speak, stand, turn, twist, walk, • Must be able to lift 40 pounds, 40 inches high without the aid of another person, • Must be able to push and/or pull 120 pounds with the assistance of a wheeled cart, • Ability to perform tasks safely and according to established procedures to prevent personal injury, injury to others and avoid damage to the environment, facilities, and equipment, • Ability to follow all lawful safety, health and liquor rules and regulations, • Personal appearance and grooming that will present a favorable corporate and customer image, • Must be able to pass and obtain security background check and clearance to work in airport environment, • Medical Insurance (Health, Dental, Vision), • Disability Insurance, • Monthly Commute Stipend ($100 Full-Time/$50 Part-Time), • Vacation and PTO, • 401K Plan with generous Company Matching, • Employee Assistance Program (EAP) Hyde Park Hospitality (HPH) is a young—but dynamic and fast-growing—company built on deep roots in the food business. HPH earned Crain’s Fast 50 Award in 2024 for being one (ranked 30th) of the fifty fastest growing businesses in the Chicago-area! We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply. Learn more about us at hph-us.com.

Job DescriptionDescription: LAGO IS HIRING FOR SUMMER 2026 START DATE IS MID APRIL Job description: • Welcome and greet guests upon arrival, • Make all our guests feel comfortable and let them know you’re there to personally take care of them, • Know regular guests by name; know their preferences and needs, • When on a wait, record guest’s name and number of people in party, provide guests with an estimated waiting time, and seat them as soon as possible when a table becomes available, • Be comfortable working the "open table" program, • Seat guests based on guest preferences while balancing of guest flow, • Present guests with a menu when they are seated, and ensure the table looks great and is up to our standards, • Thank guests as they leave and invite them to return, • Employee discount, • Flexible schedule, • Host/hostess: 2 years (Required)

Job DescriptionOverview Company Overview: Kick off your exciting career in Event Security with Allied Universal® Event Services, the go-to leader in crowd management and event staffing. Dive into the action at sports stadiums, concerts, festivals, and convention centers, and thrive on the energy of being where it all happens. Join a lively team that services thousands of venues each year, ensuring safety and fun for everyone. Enjoy the perks of flexible part-time work that fits your lifestyle-ideal for students, retirees, or anyone seeking a dynamic job. We offer job opportunities in event staff, security, and operations. Join our welcoming, collaborative, and innovative team, and benefit from a range of perks depending on your role and hours. At Allied Universal®, every day brings a new adventure. Ready to make your mark in the event industry? Join us and be part of the excitement! Job Description Do you want to be part of the action? Want to make extra $$ & work around another job/family needs? JOIN OUR TEAM IN CLEVELAND OH! Part-time & Flexible Scheduling! $15.50 an hour Allied Universal® Event Services is looking to hire Event Staff. This position is responsible for duties such as collecting tickets, welcoming and ushering guests, and providing superior customer service. Event Staff team members are also responsible for directing foot traffic, and ensuring the cleanliness, operational efficiency and maintenance of designated areas. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Those duties necessary to meet the minimum requirements of the position. Other duties may be assigned. • Assists in all aspects of event day preparation and execution., • Allows appropriate entry into each venue, may collect and/or scan tickets, verify wristbands and badges, direct traffic coming in and out of the venue., • Demonstrates an understanding of the policies, procedures and regulations of different venues, facilities and events., • Initiates a genuine, friendly and personal greeting to our guests as they arrive at your facility entrance, aisle, concourse area or other location, and a sincere thank you as you complete your encounter with each guest., • Provides guests with helpful directions and/or suggestions that will enhance their entertainment experience., • Interactions with guests include a smile and use of a natural speaking voice, including natural inflection and a friendly tone. QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Must be 18 years of age or older., • Must have a high school diploma (or equivalent)., • As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test and may be required to pass a Driver's Record check., • Be professional, articulate and able to use good independent judgment and discretion., • Must be able to work overtime as needed., • Part-time flexible scheduling under 30 hours/week that fit with your personal life goals, • 401(k), • Ongoing paid training programs and career growth opportunities If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: . Requisition ID 2026-1559877

Job DescriptionThe Hotel Cleveland is seeking a service-minded Host/Hostess to join our team. The Host/Hostess will greet and seat guests, and represent the property with a positive first and last impression. Don’t worry if you don’t have experience, we can teach you and send you on your way to a rewarding career in the hospitality business.This Marriott Autograph Collection property opened in 1918, has 491 newly renovated rooms and 60,000 sq. ft. of meeting space. At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. We are committed to providing you with: • Highly competitive wages, • An exceptional benefit plan for eligible associates & your family members, • 401K matching program for eligible associates, • Flexible scheduling to allow you to focus on what is important to you, • Discounts with our Crescent managed properties in North America for you & your family members ESSENTIAL JOB FUNCTIONS: • Maintain guest flow charts to track number of guests to each station and to track volume per hour., • Ensure that the entrance to the restaurant has someone there to greet guests at all times., • Ensure that the front of the restaurant is spotless at all times., • Check on every table to ensure that it is clean, spotless and fully set up, and that all silverware and glassware is spotless after any guests are seated at the table. In addition, check to ensure that all chairs are free of crumbs and that the carpet is spotless., • Check on guests to get feedback on the quality of their meals, service, etc., and share any problems that arise, immediately. Inform supervisor and manager, immediately, but try to take care of the problem at once., • Schedule servers for breaks, etc. in conjunction with the supervisor and depending on the business volumes., • Pitch in and help in service, whenever the need arises. Including food runner and expeditor tasks such as ensuring the kitchen puts out the dishes according to the ticket specifications and relaying orders from wait staff to the kitchen., • Must be 18 years or older to serve alcohol., • Must be able to work flexible shifts that include evening, weekends, and holidays., • TABC certified, Tips Trained and Food Handlers certification are all highly preferred. The hourly starting rate of pay for this position is $15 - $16/hour + room service tips. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is not eligible for bonus.

Job Description FIDELITY HOTEL is hiring for a PUBLIC AREA ATTENDANT Fidelity Hotel is a Michelin Key-awarded adaptive reuse project located at 1940 E. 6th Street in the historic 103-year-old Baker Building. Fidelity Hotel has 97 guest rooms & suites, each with tailored amenities, custom-designed furniture, and thoughtfully curated art. The property features a full-service restaurant, bar, event & meeting spaces, and a private dining room. Fidelity Hotel is an homage to Cleveland’s long-standing ideals. Our unwavering dedication to the city's soul is expressed through the design, brand, art, amenities, and community programs - all carefully selected to be additive to and reflective of the innovation & creativity that makes Cleveland so special. What you'll do: • Adhere to all standards of operations, policies and procedures, manuals, training material, memos, and verbal instruction, • Maintain the highest level of cleanliness for all hotel public areas including public restrooms, lobby, fitness center, pool area, and guest corridors as applicable, • Replenish public area guest amenities on a regular basis including toilet paper, hand towels, hand soap, etc., • Remove linen and trash from all vacated guest rooms proper to room attendant service, • Complete any guest requests in a timely fashion, • Maintain guest corridor and back of house cleanliness throughout the shift, • Report and correct any deficiencies noted in guest rooms or public areas to the appropriate individuals, • Assist in the timely completion of all projects including mattress rotation, window washing, deep cleanings, etc., • Possess knowledge of all guest services and amenities, • Greet all guests in close proximity and make each feel important by providing a genuine welcome, • Ensure immediate response is given to guest comments and concerns; inform immediate supervisor and apply corrective measures when necessary, • You have a high school diploma or general education degree preferred., • Previous guest service and/or housekeeping experience preferred. We are proud to offer competitive wages and the following benefits for full-time employees: • Up to 3 weeks paid time off annually, • 50% off discount at most New Waterloo restaurants, • Health, vision + dental benefits, • 401K matching, • Paid holidays, • Volunteer pay, • Tuition reimbursement, • Referral bonuses New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses. New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will be accepting applications on an ongoing basis until a candidate is selected for this role.

Job DescriptionDescription: Company Overview: Margaritaville and Landshark is a warm and inviting place where people from all walks of life come together to create paradise. We offer an exciting employment experience where creating and delivering fun and escapism for our guests is the goal we seek to exceed every day. We are one of the top employers due to our competitive wages, benefits packages, and the opportunity to advance your career and be part of the team. 90% of our team members say, "I Love My Job" and 92% say they are proud to work for Margaritaville and Landshark. Benefits: Weekly Pay, Staff Member discounts, Tuition Reimbursement, Fun upbeat working environment, Career Growth, 401K Matching, Paid time off, and more! Job Overview: Responsible for greeting customers, checking identification (if applicable), controlling the flow of traffic, and maintaining guest areas by performing the following duties: Position Description: • Handles initial and final contact with all guests; greets guests in a positive, professional, and welcoming manner and thanks them as they leave., • Provides information and conversation while guests are waiting and seated., • Introduces guests to their server., • Accommodates guests with special requests., • Maintains positive guest satisfaction by answering questions thoroughly, handling complaints or directing them to a manager, and providing specific item suggestions and information about the establishment., • Provides specific item suggestions and information about the establishment., • Quotes accurate wait times, distributes paging devices (if applicable), and maintains time efficient list., • Directs guests to proper holding/waiting area., • Coordinates orderly movement of guests within the food service area with utilization of a table management system., • Knows table numbers, seating floor plans, and server/busser assignments., • Communicates effectively with all guests, co-workers and management., • Maintains organization of host stand and keeps supplies stocked., • Answers telephone calls and related questions., • Maintains cleanliness around front facade of the building and guest restrooms; keeps venue clean and free of litter at all times., • Monitors and stocks restroom supplies., • Assists management in training new Staff Members within their department when applicable., • Completes all opening, running, and closing duties as assigned., • Maintains high-level of knowledge regarding the company’s products and happenings, and communicates properly to guests; establishes rapport with all guests through name recognition., • Notifies manager/supervisor of low inventory and recommends new inventory; communicates opportunities and concerns., • Performs other duties and tasks as assigned or determined by management or supervisors and moves with a sense of urgency., • Adheres to responsible alcohol service established by company policy., • Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents to management., • One year in a guest service position preferred; previous experience in a food and beverage environment helpful; or equivalent combination of education and experience., • Good written and verbal communication skills., • Ability to interact professionally with other departments and outside contacts., • Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision. Physical Requirements: • Must be able to work in a fast-paced, high energy, and physically demanding environment., • Must be able to spend 100% of working time standing, walking, and reaching., • Pushing, pulling and lifting objects from a lower to higher position or moving objects horizontally, from position to position., • Feeling or grasping objects of different size and shape., • Maintaining body equilibrium to prevent falling while walking, standing or crouching in narrow, slippery, or erratically moving surfaces., • Will be required to use physical capabilities including climbing and ascending or descending ladders, stairs, and ramps., • Must be able to carry loads greater than 35 pounds and exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently., • Must be able to communicate clearly with our guests in the primary language of the restaurant, specific to location. (Primarily English), • Hearing sounds at normal speaking levels with or without correction., • Exposed to weather conditions and prevalent temperature changes., • Subject to moderate to high ambient noise levels., • Frequently required to function in narrow aisles or passageways., • Hazards include, but are not limited to, cuts from broken glass and metal cans, burns, slipping and tripping., • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals., • Ability to effectively present information and respond to questions from groups of managers, clients, and guests., • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Job Description Greet and seat customers, service and bus staff interaction, oversight of reservations and turn times, general restaurant maintenance.

Job Description Maitre'D/Host: The primary responsibility of the Maitre’D is to ensure guests are cheerfully greeted, whether in person or on the telephone, and to seat arriving guests in a timely manner. They also serve as the restaurant’s first and last impression and must make sure guests thoroughly enjoy their dining experience. Essential Functions • Greets everyone at all times. Smiles, makes eye contact and verbally greets guests and coworkers from arrival to the property through departure., • Provides enthusiastic customer service while interacting with guests and co-workers., • Approach and greet customer in prompt and courteous manner, thanking them upon departure., • Determine guest’s requirements, (i.e., the number in a party, smoking preference, other accommodations required such as wheel chairs access, comps, etc.)., • Seat arriving guests as quickly as possible and determine accurate wait periods as needed., • Properly rotate server stations when seating guests (requires knowledge of server abilities)., • Assist service staff in ensuring tables are cleared and cleaned after each use, and are set properly., • Ensure all areas of the restaurant are clean, particularly entrance and podium area., • Answer telephones using proper phone etiquette as described in company standards., • Accepts restaurant reservations upon availability., • Follow proper opening and closing procedures including necessary paperwork and reports., • Manages all reservation, VIP player tracking and special request functions as well as coordinate guest comping issues with the Racino Host department., • Work requires effective communication in English, both verbal and written form in a professional manner., • Must present a neat and professional appearance., • Work requires attention to detail and accuracy., • Work requires interactions with customers, public and co-workers., • Work requires use of a computer and/or cash register., • Requires cash handling skills., • Must be able to work independently and with a team., • Must be able to stand for prolonged periods of time and/or entire shift., • Responds to visual and aural cues while adapting to extreme temperature changes., • Must be able to work at a fast pace and in stressful situations., • Is able to tolerate areas containing second-hand smoke, high noise levels, bright lights and dust., • Must be able to read, write, speak and understand English., • Familiar with all phases and operations of the kitchen and able to have a sense of urgency and react to changing business demands express excellent communication skills., • Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator., • Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel., • Respond to visual and aural cues., • Must have the manual dexterity to operate a computer and other necessary office equipment., • Must be able to tolerate areas containing dust, loud noises and bright lights., • Must be able to work varied shifts, weekends and holidays as needed., • Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives., • Ability to speak distinctly and persuasively., • High school diploma/GED required., • Must be able to obtain an Ohio Lottery Commission license.

Job Description Position Summary As a member of the Casino Marketing Team, the VIP Host role is responsible for all aspects of a customer journey while on property, simultaneously coordinating with ClubJACK team members and the Executive Host team on the recruitment, retention, and services provided to ClubJACK members. The VIP Host will constantly strive to delight our guests, exceeding their expectations through gracious, enthusiastic, and personalized service. Candidates should have sharply honed interpersonal skills; inspire confidence and exude authenticity with both guests and team member interactions. The ideal candidate for this position will possess inherent customer service skills, a passion for customer care, and a commitment to proactive service and recovery as necessary. VIP Hosts work to resolve customer issues using a rich set of tools which include real time customer data and alert systems. More importantly, VIP Hosts must possess an intuitive nature to foresee and resolve customer needs and issues. It is essential that VIP Hosts operate in a highly collaborative way and deliver on JACK’s service promise, while being held accountable for all service opportunities that may arise. Essential Functions • Greets guests in the Casino and ensures that they are ClubJACK members. If not, actively pursue enrolling them in the ClubJACK loyalty program., • Effectively performs the tasks assigned to meet and exceed required performance goals and objectives, • Maintains relationships with VIP guests through personal contact by whatever means of communication possible and in person with the goal of increasing the frequency of their business, • Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with the highest levels of integrity and honesty, • Anticipates, responds to and consistently meets or exceeds the needs of our guests and other team members, • Supports and cultivates new ideas and methods to deliver business solutions that serve to build loyalty amongst our high-valued VIP guests and others with the potential to achieve that status, • Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy., • Responsible for working effectively as a collaborative team player, • Proactively greets guests on the casino floor and supports the planning, preparation, and execution of VIP events and special promotions., • Uses sound judgment and makes decisions in accordance with established comp and expense guidelines, • Handles difficult guests and situations in a calm, professional and prudent manner while ensuring that the outcome of those situations leaves our guests with a feeling of satisfaction and enhanced loyalty, • Provides assistance to VIP guests and other team members by fielding calls and text messages when not on shift or on their days off., • Anticipates, responds to and consistently meets or exceeds the needs of guests while ensuring all actions align with the company’s business needs, profitability, practices, and procedures, • Provides seamless coordination within the Casino Marketing team, as well as with team members throughout property (e.g. Cage, Slots, Food & Beverage, etc.) to fulfil VIP guest needs and ensure a pleasant gaming experience, regardless of which areas of our business those guests may choose to patronize, • Proactively identifies and resolves service failures, taking immediate action to resolve service gaps and reinforcing player loyalty and intent to return by using comp authority or making exceptions when necessary and within allowable guidelines, • Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty, • Must be knowledgeable of all events, promotions, programs, on property and for which their VIP guests may qualify or participate, • Finds and develops new customers based on criteria established by property leadership, • Ensures the privacy of VIP guests is respected and always maintained., • Understand cultural sensitivities and adapt service accordingly., • Provide consistent, polite, timely, and accurate information and service to all guests, taking the initiative to find the answer when unsure. Knowledge, Skills & Abilities • Must be able to work independently., • Must be able to sit, stand or walk for long periods of time (8 hours)., • Must be able to respond calmly and make rational decisions when handling employee conflicts., • Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator., • Must be able to lift and carry up to 50 lbs.; and can push, pull, reach, bend, twist, stoop and kneel., • Respond to visual and aural cues., • Must have the manual dexterity to operate a computer and other necessary office equipment., • Must be able to tolerate areas containing dust, loud noises and bright lights., • Must be able to work varied shifts, weekends and holidays as needed., • Ability to simultaneously manage several projects and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives., • Ability to speak distinctly and persuasively., • Must be able to read, write, speak, and understand English, • Must be able to work in an environment where guests are smoking. Education and Experience • One or more years’ experience casino/hotel, customer service, host, business development or other account management experience (or comparable experience)., • Ability to think independently in making decisions to maximize customer service experience and program profitability., • Ability to effectively manage time and perform multiple tasks simultaneously., • Must be proficient with customer Point-of-Service systems., • Excellent interpersonal, communication, problem solving and analytical skills required., • Must have a systematic and process-oriented mind-set to ensure seamless end-to-end customer experiences., • Strong attention to detail with both trip logistics and customers., • Must have excellent customer service skills., • Must present well-groomed professional appearance., • Must be able to listen and respond to visual and aural cues., • Multilingual preferred but not required., • Must be 21 years of age. Required Certification/License Ability to obtain a Gaming Occupational License within the State of Ohio