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Job DescriptionDescription: We are Hiring! Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential. We proudly serve and employ people from all backgrounds and experiences. If you're looking for more than just a job, if you're passionate about making a meaningful impact on the lives of others, join a team that changes lives every day. Be a part of something truly special. Employment Type: Full-Time, 40 hours Schedule: M-F Salary: $20.00-22.00 Top Benefits and Perks: • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development, • Intrinsic reward of truly making a difference in people's lives. Qualifications Education: • Bachelor’s degree in Social Work, Human Services, Psychology, Counseling, Workforce Development, or related field preferred., • Motivational Interviewing or Trauma-Informed Care training. Equivalent combination of education and experience will be considered. About the role: The Employment Specialist supports individuals experiencing homelessness or transitioning into permanent housing by helping them achieve employment and income stability. This role provides individualized job readiness coaching, employment placement assistance, employer engagement, and ongoing retention support. The Employment Specialist works collaboratively with case managers, housing staff, community partners, and employers to help participants overcome barriers to employment and build long-term self-sufficiency. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma-informed care environment. Key Responsibilities Client Support & Career Development • Conduct vocational assessments and identify participant strengths, interests, skills, and employment barriers., • Develop individualized employment plans with measurable goals and timelines., • Provide job readiness training, including resume development, interview preparation, workplace communication, and job search strategies., • Assist participants with online job applications, email setup, and digital literacy skills., • Support clients in obtaining employment-related documents such as identification, Social Security cards, work permits, and professional certifications., • Provide ongoing coaching and encouragement to help participants maintain motivation and employment progress. Employment Placement & Employer Relations • Develop relationships with local employers, staffing agencies, training providers, and workforce development organizations., • Match participants with appropriate job opportunities based on skills, interests, and readiness., • Coordinate interviews, hiring events, and job fairs., • Advocate with employers on behalf of participants when appropriate., • Monitor participant employment retention and provide follow-up support after placement. Case Coordination & Documentation • Collaborate closely with housing case managers, behavioral health providers, and external partners to coordinate services., • Maintain accurate and timely documentation in agency databases and case management systems., • Track employment outcomes, participant progress, and program performance metrics., • Participate in case conferences, staff meetings, and program planning activities., • Ensure confidentiality and compliance with agency policies and applicable regulations., • Support participants experiencing barriers related to housing instability, transportation, criminal justice involvement, mental health, substance use recovery, or gaps in employment history., • Assist clients in accessing supportive services, training programs, clothing resources, transportation assistance, and public benefits., • May require travel to shelters, housing sites, workforce centers, and employer locations., • Use trauma-informed, strengths-based, and culturally responsive approaches in all interactions., • Participates in relevant Agency meetings and/or trainings, • Actively pursues development of professional competencies related to job performance through reading, supervision, in-service training and attendance at conferences and workshops., • Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse, • Other duties as assigned Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory directions and perform other related duties as required. Requirements: Experience: • Experience working with individuals experiencing homelessness, poverty, behavioral health challenges, or housing instability., • Experience with supported employment models, workforce programs, or housing-first programs., • Knowledge of workforce development practices, employment resources, and job placement strategies., • Strong communication, organizational, and relationship-building skills., • Knowledge of local labor market trends and community resources., • Ability to work effectively with diverse populations in a trauma-informed environment., • Bilingual skills preferred., • Proficiency with Microsoft Office and electronic case management systems. Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet. Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program. Any offer of employment will be contingent upon successful completion of a background check. CCDOR considers all background check information in accordance with applicable law. *Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet

Job DescriptionDescription: East House is a dedicated non-profit organization committed to supporting individuals on their journey to recovery. We provide comprehensive services, including residential support, counseling, peer support and community outreach to empower individuals to overcome mental health and substance use disorders and lead fulfilling lives. Our mission is to foster a supportive environment that promotes healing and long-term recovery. The Learning & Development Specialist supports East House's commitment to developing a highly skilled, engaged, and mission-driven workforce. Reporting to the Director of Learning & Development, this position coordinates, delivers, and continuously improves employee learning and development programs that support employees across all East House programs and administrative departments. The Learning & Development Specialist serves as the primary administrator for the Learning Management System (LMS), coordinates New Employee Orientation, manages mandatory training compliance, partners with program leaders and subject matter experts to develop learning solutions, and coordinates internal and external professional development opportunities. This position plays a key role in creating a culture of continuous learning that promotes employee growth, regulatory compliance, operational excellence, and exceptional client care through strong cross-functional collaboration. In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. East House considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. Responsibilities Orientation & Onboarding • Owns and continuously improves East House's New Employee Orientation (NEO) program, ensuring every new employee receives a welcoming, engaging, and consistent onboarding experience that reflects the organization's mission, values, culture, and expectations., • Coordinates and facilitates New Employee Orientation., • Ensures new employees complete all required onboarding activities and training., • Maintains orientation schedules, materials, attendance records, and onboarding learning plans., • Partners with Human Resources, hiring managers, and program leadership to support a positive onboarding experience., • Coordinates onboarding activities across departments. Training & Delivery • Facilitates instructor-led training for employees across clinical, residential, administrative, and support departments., • Coordinate and delivers required annual compliance training., • Assists in developing and updating curriculum, facilitator guides, participant materials, job aids, and other learning resources., • Coordinates classroom logistics, technology, supplies, training locations, and virtual learning sessions., • Coordinates internal guest presenters and external learning opportunities., • Supports implementation of leadership development programming., • Provides coaching and guidance using adult learning principles and behavioral health best practices. Learning Management System (LMS) • Serves as the primary administrator for East House's Learning Management System (Relias or other LMS)., • Assigns required learning plans and training curricula., • Monitors compliance with mandatory training requirements across the organization., • Maintains accurate employee training records and supporting documentation., • Troubleshoots learner and manager system issues., • Generates compliance, completion, and learning reports for leadership., • Assists with system improvements and ongoing LMS optimization. Compliance & Regulatory Training • Monitors agency-wide training compliance., • Partners with Quality, Compliance, OMH, OASAS, program leadership, and other departments to ensure regulatory training requirements are met., • Maintains documentation supporting audits, surveys, accreditation reviews, and regulatory inspections., • Identifies training compliance gaps and assists departments with corrective follow-up., • Supports annual training calendars and regulatory education initiatives. Collaboration • Partners with subject matter experts to create engaging and practical learning content., • Supports organizational initiatives through education, communication, and training., • Collaborates cross-functionally with Human Resources, Quality & Compliance, program leadership, subject matter experts, and external training partners., • Coordinates external professional development opportunities., • Assists with implementation of new systems, policies, and organizational changes requiring employee education., • Participates on committees and workgroups as assigned. Continuous Improvement • Evaluates training effectiveness through participant feedback, surveys, assessments, completion metrics, and performance data., • Recommends improvements to curriculum, learning materials, and delivery methods., • Stays current on adult learning practices, instructional technology, and behavioral health workforce development., • Assists with special projects related to employee engagement, onboarding, workforce development, and organizational learning. Other • Ensures compliance with agency policies and applicable federal and state regulations., • Applies OASAS, OMH, DOH, and other regulatory learning objectives and guidelines., • Collaborates with the Office of Ethics, Compliance & Quality to identify and address training-related compliance concerns., • Performs other duties as assigned by the Director of Learning & Development. Note: This job description may not cover all job duties and is subject to change without notice. Job duties, responsibilities, and/or activities may change at any time with or without notice. COMPETENCIES Alignment with East House Values • Humanistic, Collaborative, Optimistic, Progressive, Integrity., • Represents the organization professionally and aligns with its mission., • Performs work with integrity and in compliance with established processes, procedures, and regulations. Accountability • Takes responsibility for all work activities and personal actions., • Follows through on commitments; implements decisions that have been agreed upon., • Maintains confidentiality with sensitive information., • Acknowledges and learns from mistakes without blaming others., • Recognizes the impact of one’s behavior on others. Commitment to Belonging, Respect, and Building a Supportive Community • Values and appreciates diverse backgrounds, experiences, and perspectives., • Actively includes others in conversations and decision-making., • Builds relationships through collaboration and respect., • Listens without judgment and communicates professionally., • Creates an environment where others feel safe sharing ideas and concerns. Core Competencies • Adult Learning & Facilitation, • Relationship Building, • Organization & Planning, • Project Coordination, • Technology Proficiency, • Microsoft Office Suite, • Microsoft Teams, • Virtual Learning Platforms, • Communication, • Customer Service, • Collaboration, • Adaptability, • Continuous Improvement, • Accountability, • Mission Focus Working Conditions/Work Environment Traditional office environment. Occasionally subjected to pressure due to time demands. Travel within the greater Rochester area. Potential for travel outside of Monroe County. Physical Demands The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, ability to reach above or below shoulders, use hands to type and/or perform light lifting and occasional stair-climbing. Reasonable Accommodation East House provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-238-4800 or email your request to HRTeam@easthouse.org. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. EEO Statement East House provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability, or any other protected statuses in its hiring, promotions, and other employment activities. Requirements: Minimum Qualifications: • Bachelor's degree in Human Resources, Education, Organizational Development, Business Administration, Social Work, Psychology, or a related field; equivalent experience may be considered., • Two to three years of experience in Learning & Development, Training, Organizational Development, Human Resources, Education, or Behavioral Health., • Experience facilitating classroom, virtual, and hybrid learning., • Experience administering or supporting a Learning Management System (LMS)., • Strong presentation, facilitation, communication, and organizational skills. Preferred Qualifications: • Experience in behavioral health or human services., • Experience using Relias Learning Management System., • Knowledge of OMH, OASAS, DOH, and other regulatory training requirements., • Experience developing instructional materials., • Experience coordinating agency-wide training initiatives., • Experience supporting adult learners., • Proficiency with Microsoft Office Suite, Microsoft Teams, Zoom, and other virtual learning platforms.

Job DescriptionWe are looking for a Collections Specialist to support receivables activities for a long-term contract opportunity in Rochester, New York. This position focuses on managing consumer and commercial collection efforts, maintaining accurate account records, and partnering with internal teams to resolve outstanding balances efficiently. The ideal candidate brings strong knowledge of collection practices, sound judgment in customer communications, and the ability to balance a detail-oriented approach with results-driven follow-through. Responsibilities: • Manage outreach to customers with past-due balances across both commercial and consumer accounts, using phone, email, and written communication to secure payment commitments., • Review account histories, billing details, and payment activity to identify delinquency issues and determine appropriate next steps for resolution., • Coordinate with internal departments to address invoice discrepancies, documentation questions, and account concerns that may delay payment., • Maintain accurate records of collection activity, customer conversations, disputes, and promised payment dates within internal systems., • Monitor aging reports and prioritize accounts based on risk, balance size, and likelihood of recovery to improve collection performance., • Apply established collection procedures while ensuring communications remain detail-oriented, compliant, and customer-focused., • Support issue resolution related to billing and payment processing by working closely with finance and accounts payable contacts., • Escalate complex or high-risk accounts when needed and provide clear updates on account status, recovery efforts, and outstanding issues.• Experience handling collections for commercial accounts, consumer accounts, or both in a business environment that requires strong attention to detail., • Working knowledge of credit and collection practices, including account follow-up, payment negotiation, and delinquency management., • Ability to review billing information and account details accurately to identify causes of nonpayment or delay., • Strong verbal and written communication skills with the ability to manage sensitive conversations effectively., • Proficiency in documenting account activity and maintaining organized, accurate records across collection workflows., • Familiarity with billing collection processes and collaboration with accounts payable or related financial contacts., • Strong time management skills with the ability to manage multiple accounts, deadlines, and follow-up activities effectively.

Job Description We are looking for a Fraud Specialist to support fraud prevention and financial crime response efforts for a long-term contract assignment based in Rochester, New York. This position focuses on reviewing suspicious activity, researching risk exposure, and helping protect clients and the organization from financial loss. The role also works closely with internal teams, external partners, and financial institutions to investigate incidents, support resolution, and strengthen fraud controls. HOURS: Monday - Friday either 10am-7pm or 11am-8pm Responsibilities: • Examine elevated-risk accounts and transaction activity to identify patterns of fraud, confirm legitimacy, and help stop questionable activity before losses occur., • Investigate reported fraud events, including check-related incidents such as counterfeit items and altered or unauthorized endorsements, and document findings thoroughly., • Partner with internal teams and client-facing contacts to provide direction on fraud response steps, case handling protocols, and appropriate follow-up actions., • Support incidents involving compromised personal information by coordinating reviews, applying policy requirements, and helping deliver compliant resolutions., • Assess applicants or newly onboarded clients who do not pass authentication checks by using research tools to validate identity, financial standing, and overall risk level., • Record case details in centralized tracking systems to support reporting, trend analysis, information sharing, and future investigative activity., • Work with banking partners and other relevant parties to assist with account restriction efforts, recovery actions, and mitigation of fraudulent fund movement., • Contribute to periodic reporting by maintaining accurate case data and summarizing trends, recurring issues, and operational risk indicators., • Associate degree in Criminal Justice, Finance, Business, Economic Crime Investigation, or a related field., • At least 1 year of experience in fraud investigations, banking, compliance, finance, or a similar risk-focused environment., • Knowledge of fraud prevention practices, financial crime controls, and regulatory or policy-driven procedures., • Ability to research cases, evaluate risk, and make sound decisions using available evidence and internal guidelines., • Experience documenting investigations and maintaining accurate records for reporting and audit purposes., • Strong written and verbal communication skills for working with clients, financial institutions, and internal business partners., • Familiarity with check processing issues, onboarding risk review, and account or transaction monitoring concepts., • Proficiency in handling sensitive information with discretion and in accordance with legal and compliance requirements.

Job Description About theOrganization Centerfor Community Alternatives (CCA) supports and builds power with peopleacross New York State who have been affected by mass incarceration,criminalization and community disinvestment. Through a statewide network ofdirect services, advocacy and organizing, and by supporting the leadership ofdirectly-impacted people, we advance civil and human rights for all NewYorkers. CCA works to build a world where everyone has what they need tothrive. WhyJoin the Team? At CCA,we are committed to fair transparent pay, and we strive to provide competitivemarket-informed compensation. The successful candidate's salary is determinedby the combination of knowledge, skills, competencies, experience, andgeography. Our goal is to continue to make CCA one of the mostdesirable nonprofit places at which to work, and in part, recognize theimportance of work-life balance. New York State OASAS Recovery Community Outreach Centers (NYS RCOCs) have integrated recovery support for the prevention and mitigation of harms due to gambling across New York State. This is accomplished by increasing public awareness about gambling harms and connecting those adversely affected by gambling with individualized recovery supports. Peers with lived gambling experience who have experienced harm as a result of their gambling are primarily responsible for engaging with individuals to support them in their personal individualized recovery journey related to gambling, building and maintaining a suite of specific gambling recovery support services at the RCOC, and providing education and awareness on gambling harms within the community. Gambling Harms Peer Recovery Specialists consist of qualified individuals who have their own lived experience with gambling harms who have been trained to support those on their path of hope in their own recovery journey as well as to support and educate their community in understanding and supporting the prevention and harm reduction of gambling.Duties and Responsibilities: -Effectively engage with individuals who are recovery curious or people in various stages and pathways of gambling harms recovery. -Facilitate one-on-one peer sessions. -Conduct educational groups at the RCOC on the prevention and mitigation of harms associated with gambling. -Support the creation and maintenance of mutual aid groups at the RCOC and/or in the community. -Support individuals in pre-crisis or crisis situations. -Provide community outreach, education, and public awareness about the prevention and mitigation of harms related to gambling and available resources to a broad range of constituents onsite and at meetings, trainings, community events and at partner service provider organizations. -Link individuals with community recovery resources, prevention, treatment, harm reduction, financial counseling, and other applicable services for both individuals and affected others. -Ensure that an OASAS-approved screening tool for gambling is offered at the RCOC consistently and in the community at appropriate trainings, educational sessions, and/or screening days. -Work collaboratively with the Problem Gambling Resource Center, and all appropriate referrals sources including but not limited to OASAS’ continuum of care, voluntary self-exclusion support, financial counseling through GamFin, and physical and other behavioral health services. -Share experiential knowledge, hope, and skills mentoring to support pathways of harm reduction or recovery around gambling, problem-solving, goal setting, and skill-building. -Educate individuals about recovery principles, self-care strategies, and the importance of maintaining a balanced lifestyle. -Understand and educate about the co-occurring substance use and mental health implications of gambling harms. -Support engagement in evidence-based prevention, treatment, harm reduction, and recovery supports. -Ensure there are specific support services, resources, and materials at the RCOC and within the larger organization, if applicable, that are updated and available including but not limited to mutual aid groups, educational groups, gambling-free activities. -Provide content and materials to promote gambling recovery supports. -Participate in agency team meetings and community meetings as appropriate. -Attend regular training sessions, workshops, and recovery-related events to stay current on best practices in peer support and recovery. -Complete required monthly reporting as determined by OASAS. Required Competencies: -Using personal experience to inspire and serve as a positive role model promoting hope and recovery. -Effectively earning the trust of a diverse range of participants while fostering a positive workplace culture. -Demonstrating the ability to listen attentively and communicate clearly, including the use of clarifying questions to ensure understanding. -Exhibiting a nonjudgmental approach in interactions, using active listening, maintaining (culturally appropriate) eye contact, and fostering positive relationships. -Collaborating with team members and collaborative partners to ensure a smooth and safe transition to continuum of care resources and support. Qualifications: • Personal lived experience with gambling harm., • High School Diploma or GED., • Training or certification as a certified recovery peer advocate (CRPA), CRPA-Provisional (CRPA-P), or Certified Addiction Recovery Coach (CARC)., • If the peer has not participated in the OASAS 30-hour Gambling Harm Peer Support Training, they must complete the training within 90 days of hire, • If the peer does not hold a CARC, CRPA, or CRPA-P, they must complete the required trainings within six months of hire and obtain either the CARC, CRPA-P, or CRPA within one year of hire., • Willingness to embrace both abstinence and non-abstinence models as well as the philosophy that there are many pathways to recovery., • Excellent communication skills including public speaking., • Motivational and empowerment skills., • Ability to build relationships with multiple contacts including callers, individuals, clinicians, referral sources, and community organizations., • Ability to maintain personal recovery while supporting others., • Understanding and sensitivity to diverse backgrounds, including different cultural, socioeconomic, and family dynamics., • The position may involve flexible hours, depending on the needs of the individuals being served. ALL APPLICANTS MUST SUBMIT COVER LETTER WITH RESUME. • 12 paid holidays per year, • 20 days of earned time off (ETO) for full-time staff, with the ability to use it after 90-days of employment., • Time off is earned starting on your first day., • 7 days of paid sick time, • Public Service Loan Forgiveness (PSLF) Program CCA Website: HERE

Job Description Endeavor Health Services is looking for a full-time, highly motivated Peer Specialist to join our growing team. As a Peer Specialist, you will provide direct services and support to our agency and its clients. You will be responsible for creating a safe and supportive environment for our clients, as well as providing peer-to-peer counseling, educational, and advocacy services. You will also be instrumental in building strong relationships with our clients, collaborating with other members of the team, and advocating for our clients in the community. If you are passionate about helping others and have the experience needed, we want to hear from you! This is a new position as we expand our services in the Rochester, NY area. The clinic is located at 150 Mt Hope Ave, Rochester. This location serves forensically connected clients from a variety of referral sources including US Probation, the Bureau of Prisons, NYS Parole, County Probations, the Courts, etc. Candidates must have an interest in working with a diverse population of adults with mental health and/or substance abuse issues including the forensics population. DUTIES AND RESPONSIBILITIES: • Meet with individuals in the community or in clinic to help provide support and advocacy., • Attend conferences and meetings with individuals, to assist them in accessing services., • Assist staff, family, and individuals in identifying problems that prevent them from accessing services., • Work with the team to help develop alternatives to barriers., • Support individuals in navigating and linking with services., • Develop and implement activities to involve individuals and their supports., • Facilitate support groups for peers., • Ensure that all required forms and documentation are completed., • Willing and capable of working with clients of different cultural backgrounds., • Willing to learn, articulate, and clarify the specialist’s personal values, stereotypes, and biases about their own background and potential impact related to relationship in working with individuals from different backgrounds., • Assist in obtaining input and feedback from individual to determine needs, satisfaction, etc., • Responsible for ensuring compliance with all agency policies, procedures and governmental regulations including, but not limited to HIPAA. QUALIFICATIONS: • Must be at least 18 years of age., • Have completed, or must complete within six (6) months of hire, the Peer Advocate training., • A current or former recipient of services to assist in recovery., • Must have a high school diploma or GED, • Must have a valid NYS driver license and reliable transportation, • Must possess the knowledge, desire, and skills to advocate for the needs of individuals and their families, • Must have knowledge of community resources, the ability to communicate well with others, and network with other organizations. We offer competitive salaries and an array of employee benefits, including Medical, Dental, Vision, Company Paid Life and AD&D, Company Paid Long Term Disability, Supplemental Life and AD&D, Supplemental Short Term Disability, 401 (K) retirement savings plan with company contribution, 10 paid holiday, Generous paid vacation, Paid sick time, Employee Assistance Program Salary $18.13-$22.66 per hour depending on education, certification and experience. Endeavor Health Services is an equal opportunity employer committed to championing the principles of fairness and respect. We welcome prospective employees from various cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission. We aim to have a leadership and workforce that is reflective of the communities with which we work in partnership. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Job Description Endeavor Health Services is currently seeking a compassionate and dedicated, full-time Targeted Case Manager/Psychosocial Rehabilitation (TCM/PSR) Specialist to join our dynamic, growing team. In this vital role, you will have the opportunity to make a significant impact on the lives of individuals with mental health challenges by providing comprehensive case management and psychosocial support. Your expertise will help our clients navigate their paths to recovery, fostering hope and promoting independence through personalized care plans and therapeutic interventions. Join us in our commitment to empower and advocate for those in need of a guiding light towards a brighter, more stable future. This position will be based out of our clinic located at 150 Mt Hope Ave, Rochester. This location serves forensically connected clients from a variety of referral sources including US Probation, the Bureau of Prisons, NYS Parole, County Probations, the Courts, etc. Candidates must have an interest in working with a diverse population of adults with mental health and/or substance abuse issues including the forensics population. Responsibilities The TCM/PSR Specialist: • Provides support for the wellness and recovery of clients with complex or chronicle behavioral health issues through targeted interventions, • Provides referrals and linkage to community services, • Assist clients in overcoming behavioral health issues interfering in the client’s ability to function independently in the community, • Provides advocacy for family support and required services, through management and monitoring processes, • Requires the ability to work with child, adolescent, and adult clients Qualifications • Bachelor’s degree in a Human Services field required, Master’s preferred, • Displayed experience in a similar position, • Electronic health records software experience (Cerner) preferred, • Excellent communication skills required Endeavor Health Services is a private, not-for-profit corporation dedicated to the development of accessible and effective services, driven towards improving the emotional wellness and behavioral health of residents of Western New York, Rochester, and the surrounding communities. We offer competitive salaries and an array of employee benefits, including: • Medical, • Dental, • Company Paid Vision and Life Insurance, • Company Paid Long Term Disability, • Supplemental Life and AD&D, • Supplemental Short Term Disability, • 401 (K) retirement savings plan with company contribution, • 10 paid holiday, • Generous paid vacation, • Paid sick time, • Employee Assistance Program Salary range - $21.94- $27.42/hour depending on education/experience. Endeavor Health Services is an equal opportunity employer committed to championing the principles of fairness and respect. We welcome prospective employees from various cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission. We aim to have a leadership and workforce that is reflective of the communities with which we work in partnership. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Job Description Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life. Full-time: 31 East Main Street, Rochester, NY SUMMARY OF POSITION FUNCTION: The Forensic Housing Peer Specialist uses lived experience with incarceration, successful reintegration and/or the Behavioral Health System to provide mentorship, support, and advocacy to individuals who were formerly incarcerated at NYS Correctional Facilities. The Peer Specialist helps clients navigate resources, overcome barriers and build a stable healthy life after being released into the community. MAJOR DUTIES AND RESPONSIBILITES: • Knowledge and demonstration of agency core values in day-to-day activities, • Assist individuals with their Daily Living Skills, • Assist with home visits to client residence, • Provide engagement and support for individuals experiencing social, emotional, medical, developmental, financial, and substance use challenges in their homes and/or communities., • Provide education, peer counseling, and assist with modeling effective coping skills., • Work with care coordinators and other community providers, • Self-advocacy, self-efficacy, and empowerment, • Promote advocacy on behalf of individuals and support self-advocacy, • Assist in the development of and utilization of self-help tools if applicable., • Sharing personal experiences to build rapport inspires hope, • Facilitate or co-facilitate peer support groups, workshops or educational sessions., • Collaborate with Legal entities such as parole/probation officers, re-entry coordinator, court systems, Department of Social Services, etc. to assist with successful transitions., • Assist individual in obtaining vocational and employment opportunities, • Provide Critical Time Support upon immediate release from incarceration, • Build and maintain community connections and natural supports SKILLS/COMPETENCIES: • Proficient in the use of computer software such as MS Word, Excel, Power Point, Desktop Publishing, Outlook, etc. EDUCATION REQUIREMENTS: • Current NYCPS Certified Peer Specialists Credential or CRPA Certified Recovery Peer Advocate or working towards obtaining it, • High School Diploma or GED EXPERIENCE: • Preferred One-year work related system, • Utilization of Electronic Data Systems, • Lived experience in the Criminal Justice System and/or Behavioral Health System., • Must possess a Valid Drivers License and a vehicle with an acceptable driving record. COMPENSATION: $17.46/hr - $22.26/hr

Job Description Bounce AI is a fintech startup transforming how people pay off debt, leveraging machine learning, automation, and deep personalization tailored to borrowers’ financial situations. For creditors, we: • Transform how they transact, allowing creditors the ability to control liquidity and risk., • Empower consumers with a seamless & flexible digital first collections platform to maximize recoveries and enhance the experience., • Utilize a highly optimized funnel, from the first message to payment plans; our platform evolves based on real-life interactions and continuously incoming data feeds., • Reduce legal and operational risk with automated compliance designed by experts enforced by code., • Unlock customer insights by exploring new data sources. For borrowers we: • They are set up for convenience and can manage their plan whenever, wherever, with representatives always available via live chat or phone to assist., • Provide a safe, secure, and compliant service with one goal: to help them move forward., • Offer flexible repayment plans or the ability to customize one of their own, giving them the option to pay now, later, or in small amounts over time. About Us: We are looking for a call center representative, which we refer to as a “Resolution Expert”, who can motivate and guide consumers through the collections process while providing exceptional customer service. The successful candidate will be able to accept ownership for effectively solving consumers’ issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior. How You’ll Spend Your Time: • Manage inbound and outbound communication from consumers and their representatives via phone, email, and chat., • Follow communication “scripts” when handling different topics, • Communicate with consumers to establish repayment plans and resolve questions or concerns, • Attend educational seminars to improve knowledge and skills, • Meet key performance indicators as outlined by management, • Adhere to expected quality and compliance standards What We Offer: What makes an amazing Collection Specialist? A successful Collection specialist must have an excellent attitude toward their work and empathy for consumers experiencing financial hardship. They should also have excellent interpersonal and social skills to provide consumers with the best service and solutions. Current Available Full Time Shifts: M-F 8:30am to 5:00pm Paid Training Program: 2-week, full-time training program Office Location: 333 Metro Park, Rochester, NY 14534 This is an in-office role Pay: • up to $19.00- $22.00 per hour, with the potential for higher pay based on experience, skill set, and Spanish fluency - A significant advantage. Bounce is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, sexual orientation, gender identity, national origin, veteran, or disability status. #ZR Address: 333 Metro Park, Rochester Requirements: • Previous experience in collections, customer service, and/or sales, • Strong verbal and written communication skills, • High attention to detail and critical thinking, • Problem-solving, negotiation, and conflict-resolution skills, • Customer-focused and adaptable to different personality types, • Ability to multi-task, set priorities and manage time effectively, • Ability to work in a fast-paced and changing environment \nCompany Description Bounce is a growing fintech company. We are revolutionizing debt recovery for consumers and creditors with our best-in-class product. By leveraging the power of AI and automation, we create user-friendly experiences that drive positive outcomes for all parties involved. Bounce is a growing fintech company. We are revolutionizing debt recovery for consumers and creditors with our best-in-class product. By leveraging the power of AI and automation, we create user-friendly experiences that drive positive outcomes for all parties involved.

Job Description Why Work at Mercer Advisors? For more than 40 years, Mercer Advisors has been helping families amplify and simplify their financial lives by integrating financial planning, investment management, business management, tax, estate, insurance, and more, all managed by a single team. We deliver the kind of comprehensive care once reserved for only the wealthiest households. Today, we serve over 42,800+ families across 110+ cities across the U.S. Ranked the #1 RIA Firm in the nation by Barron's for two consecutive years, Mercer Advisors is an independent fiduciary legally bound to act in our clients' best interests — always.* Mercer Advisors offers a workplace that stands apart in the financial industry. More than half of our employees and client-facing professionals are women, reflecting the clients we serve. With a flexible, national footprint, we build our teams around exceptional talent — wherever they are. Join us and help families amplify and simplify their financial lives with confidence. • Mercer Advisors was ranked #1 for RIA firms with up to $70 billion in assets. The Barron's top RIA ranking is based on a combination of metrics – including size, growth, service quality, technology, succession planning and others. No fee was paid for participation in the ranking, however, Mercer Advisors has paid a fee to Barron's to use the ranking in marketing. Please see important information about the ranking criteria methodology here. Job Summary: The Wealth Path Wealth Advisor works in a client-focused, team-centered environment under the direction of one of the firm's Managing Directors and Wealth Path leadership to support the team's region-wide business development and client service efforts. Essential Job Functions for the Wealth Advisor will include: • Functioning as the primary trusted advisor to a book of 150-250 Wealth Path clients, • Ensuring retention of the firm's clients and bringing in additional assets from existing clients to move clients from Wealth Path into Custom Wealth, • Successful onboarding or transitioning of 10-50 new clients a year to obtain a client book size of 250 clients, • Supporting the team's Regional Vice Presidents and Managing Directors as a subject matter expert (SME) in the areas of investments, tax, pension, estate, insurance, and general financial planning, • Analyzing, drafting, editing, delivering, and presenting financial planning modules to clients, • Managing client communications and follow-up with clients' other advisors, • Ensuring adherence to company standards of client care, 1 annual meeting, referrals and retention, • Attending company workshops or lectures and speak to groups of potential clients when called upon, • Implementing company policies and procedure, • Other duties as needed Required Knowledge, Skills and Abilities: Education: • Bachelor's degree from an accredited institution (preferably Business, Economics, Accounting or Finance related); Master's degree a plus Experience: • Five to twenty-five years of job-related experience Certifications: • Certified Financial Planner (CFP) designation; additional certifications Chartered Financial Consultant (ChFC), Personal Financial Specialist (PFS), Chartered Financial Analyst (CFA) or Chartered Investment Consultant (CIC) would be considered, • Specialized expertise preferred but not mandatory. Examples, include but not limited to CPA, PFS, JD, CFA, PhD, MS, MBA, MTx, CDFA, CRPC, MSFS, CIMA, AEF, ChFC, CLU, AIF or CPWA. Job Skills: • Strong knowledge of and the ability to present investment, finance, insurance, and tax planning concepts, • Has achieved core knowledge of job skills; may spend 50% or more time on Financial Planning, • Excellent Client Focus and client-oriented position, but sales aptitude and experience is also highly desired, • Continually seeks to enhance job knowledge, learn quickly and efficiently, • Must be a humble, entrepreneurial, hardworking team player with a positive "can do" attitude, • Proficiency with MS Word, Excel, PowerPoint, and Outlook; experience with Salesforce and financial planning software preferred, • Technical and analytical training and experience in financial planning, • Demonstrated flexibility, versatility, and ability to manage multiple priorities and deliver to tight deadlines in a team environment, • Ability to work without close supervision managing and prioritizing deliverables, • Must be highly flexible and confidential with all matters, • Ability to travel up to 50% as required for local and national client meetings; plus, to national educational trainings and seminars as needed for role Competencies: Business & Technological Knowledge Industry Experience Advanced knowledge of the industry, financial products, and financial planning concepts Economic Landscape Advanced knowledge of the economic landscape/general understanding of impact on the Firm and clients Business Ops - CSU Strong working/core understanding of CSU Operations SO's - FWS Can generate and review performance reports and present recommendations to client relationship manager SO's - FP Advanced knowledge of financial planning concepts and Firm's services/offerings; Financial Planning software and comparison tools; provides project management of client assignments; can analyze, draft, edit, deliver, and present financial planning modules to clients Wealth Management Strong core understanding of our investments and ISG; perform asset allocation and analysis for portfolio reviews/investment research; Can prepare reports to illustrate trends and possible risks of various investment opportunities Core Tech/Platforms Expert use of all Core Technology (Microsoft Office, Box, Custodian Sites, Task Mgmt tools, Salesforce, Docusign) Compliance Comprehensive understanding of compliance requirements INTERPERSONAL EFFECTIVENESS Teamwork & Collaboration Role model for cross-Firm teamwork and collaboration Work Environment Role model for contributing to a positive work environment Balancing Priorities Balances competing priorities and manages time pressures with composure Trustworthiness Instills trust across the Firm as someone who can be counted on for honesty, integrity, and reliability Professional Presence If needed, can facilitate aspects of client, team meetings and internal trainings; participates appropriately in business/social functions Communications Presents oral and written communications in a concise and well-organized form CLIENT FOCUS & ACCOUNTABILITY Client Service Assists in the development of materials for client meetings and follow-ups. Proactively seeks opportunities to provide support to Wealth Advisors Resource Coordination Begins to establish internal resource channels needed to deliver high quality work on a timely basis Growth Mindset Can play a supporting role in business development activity/activities; beginning to build a network of business contacts in the market Quality Takes responsibility for ensuring work quality LEADERSHIP Guiding Principles Consistently demonstrates full commitment to Firm vision and values Talent Development & Team Leadership Formally involved in training, coaching, and mentoring more junior employees; leads planners in the production of client deliverables; ensures that planners are developing. Seeks new leadership opportunities. Innovation & Change Management Identifies opportunities for improvement and proposes solutions Firm-building Represents the Firm in a professional manner Driving Results Partners with others to support achievement of KPI goals Work Schedule: Business hours Monday through Friday. Working Conditions: Professional office environment. Working inside. Standing and sitting. Will be assigned to a work station. Travel assumed at up to 50% of the time for client needs and/or required internal or external trainings. #LI-Hybrid The annualized base salary range for this role is based on factors including, but not limited to, experience, skillset, and geographic location where work is performed. In addition to base salary, this position is also eligible to earn an annual bonus and other incentive compensation. This position may also be eligible for a comprehensive benefits package, which includes: • Medical, dental, and vision coverage, • Life insurance, • 401(k) contributions, • Health Savings Account (HSA), • Short- and long-term disability, • Additional benefits designed to support your health and financial well-being Base Pay Range$85,000—$145,000 USD Benefits: Mercer Advisors offers a competitive and robust benefit package to our employees. Our benefit programs are focused on meeting all of our employees and their eligible dependents health and welfare needs. We offer the following: • Company Paid Basic Life & AD&D Insurance, • Company Paid Short-Term and Long-Term Disability Insurance, • Supplemental Life & AD Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance, • Three Cigna medical plans offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan., • Kaiser Medical plans available in California, • Health Savings Account (HSA) with company contributions if enrolled in either HDHP medical plan., • Two comprehensive Dental Plans, • Vision Insurance Plan, • Dependent Care Savings Account for child and dependent care., • 14 Company Paid Holidays including a full week off at Thanksgiving., • Generous paid time off program for vacation and sick days, • Employee Assistance Plan, • Family Medical Leave, • Paid Parental Leave (8 weeks), • Maternity benefits utilizing company paid STD, any supplemental STD, plus Parental Leave (8 weeks) to provide time for recovery, baby bonding, and enjoying your family time., • Adoption Assistance Reimbursement Program, • Company Paid Concierge Services for you and your loved ones for the spectrum of caring needs for your aging parents, young children, life's challenges and more., • 401(k) Retirement Plan with both Traditional and Roth plans with per pay period match as well as an after-tax option, • Pet Insurance, • Personalized financial planning and guidance from Mercer Advisors professionals, offered at preferred employee pricing We are not accepting unsolicited resumes from agencies and/or search firms for this job posting. Mercer Advisors is an equal opportunity employer and does not discriminate on the basis of any characteristic protected by applicable federal, state, or local law. Mercer Advisors participates in E-Verify and complies with federal employment eligibility verification requirements. If you need an accommodation during the application or hiring process, please email PeopleTeam@merceradvisors.com. This inbox is for accommodation requests only. For information about applicant rights, required employment notices, E-Verify participation, and state specific disclosures, please review our Applicant Notices and Employment Rights. If you are a resident of California, learn more about Mercer's California Consumer Privacy Policy here. CCPA Notice at Collection If you are a resident of Washington State, learn more about your rights under the Washington Fair Chance Act here.

Endeavor Health Services is looking for a full-time, highly motivated Peer Specialist to join our growing team. As a Peer Specialist, you will provide direct services and support to our agency and its clients. You will be responsible for creating a safe and supportive environment for our clients, as well as providing peer-to-peer counseling, educational, and advocacy services. You will also be instrumental in building strong relationships with our clients, collaborating with other members of the team, and advocating for our clients in the community. If you are passionate about helping others and have the experience needed, we want to hear from you! This is a new position as we expand our services in the Rochester, NY area. The clinic is located at 150 Mt Hope Ave, Rochester. This location serves forensically connected clients from a variety of referral sources including US Probation, the Bureau of Prisons, NYS Parole, County Probations, the Courts, etc. Candidates must have an interest in working with a diverse population of adults with mental health and/or substance abuse issues including the forensics population. Duties and Responsibilities: • Meet with individuals in the community or in clinic to help provide support and advocacy., • Attend conferences and meetings with individuals, to assist them in accessing services., • Assist staff, family, and individuals in identifying problems that prevent them from accessing services., • Work with the team to help develop alternatives to barriers., • Support individuals in navigating and linking with services., • Develop and implement activities to involve individuals and their supports., • Facilitate support groups for peers., • Ensure that all required forms and documentation are completed., • Willing and capable of working with clients of different cultural backgrounds., • Willing to learn, articulate, and clarify the specialist's personal values, stereotypes, and biases about their own background and potential impact related to relationship in working with individuals from different backgrounds., • Assist in obtaining input and feedback from individual to determine needs, satisfaction, etc., • Responsible for ensuring compliance with all agency policies, procedures and governmental regulations including, but not limited to HIPAA. Qualifications: • Must be at least 18 years of age., • Have completed, or must complete within six (6) months of hire, the Peer Advocate training., • A current or former recipient of services to assist in recovery., • Must have a high school diploma or GED., • Must have a valid NYS driver license and reliable transportation., • Must possess the knowledge, desire, and skills to advocate for the needs of individuals and their families., • Must have knowledge of community resources, the ability to communicate well with others, and network with other organizations. We offer competitive salaries and an array of employee benefits, including Medical, Dental, Vision, Company Paid Life and AD&D, Company Paid Long Term Disability, Supplemental Life and AD&D, Supplemental Short Term Disability, 401 (K) retirement savings plan with company contribution, 10 paid holiday, Generous paid vacation, Paid sick time, Employee Assistance Program Salary $18.13-$22.66 per hour depending on education, certification and experience. Endeavor Health Services is an equal opportunity employer committed to championing the principles of fairness and respect. We welcome prospective employees from various cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission. We aim to have a leadership and workforce that is reflective of the communities with which we work in partnership. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location: 601 Elmwood Ave, Rochester, New York, United States of America, 14642 Worker Subtype: Regular Time Type: Part time Scheduled Weekly Hours: 30 Department: 500059 Ambassador and Guest Services Work Shift: UR - Day (United States of America) Range: UR URCA 204 H Compensation Range: $18.50 - $24.98 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. With general direction of the Guest Services Management Team and with latitude for independent initiative and judgment: Serves as a problem solver, advocate and liaison for patients, visitors and staff at 12 locations throughout the Medical Center. Exemplifying ICARE values as the first impression of URMC, Representatives function as the main resource for patient and visitor information and assistance within the Medical Center and Marketplace Orthopaedics. Representatives serve as problem solvers, advocates and liaisons for visitors and staff. • Works independently under moderate supervision., • Serves as the front line for solving problems and handling complaints utilizing ICARE service recovery concepts. Frequently required to apply discretion within broad operational boundaries and procedures. Using independent judgment, determines when situations warrant escalation to management, Public Safety or other inter-disciplinary teams., • Independently answers large volume of inquiries that are typically not routine involving all aspects of UR Medicine. Informs visitors of SMH policy and procedures., • Utilizing soft skills, assists diverse population of visitors/patients from all demographic backgrounds to assure proper information is provided in a meaningful way; explains practices, procedures and policies in order to reach agreement. Communicates effectively and work through interactions where barriers to communication are present., • Utilizing expert knowledge in a broad array of operational systems, uses critical thinking skills to ascertain individual needs/requests and provide accurate information. Directs visitors to proper resources as needed i.e. Parking, DPS, Social Work, Patient Relations, Care Management etc., • Expertly navigates difficult visitor encounters for patients with restricted visitor access (NI/NB status). Informs visitors of SMH policy and independently determine appropriate next steps based on individual situation. Determines when to escalate to management or Public Safety using independent judgment., • Handles sensitive patient information in accordance with HIPAA standards, • Effectively communicates accurate wayfinding instructions to all URMC locations on or off-site. Maintains up to date information regarding location changes throughout the system in Guest Services Blue Book; responsible for making minor changes in systems and procedures to solve problems or improve effectiveness of the team., • Answers internal and external phone calls to the Medical Center. Assists caller or re-route call to the appropriate department., • Initiates and responds to all localized Emergency Page Codes. Offers support, equipment and comfort to both patient and interdisciplinary teams as required by the situation., • Utilizing expertise and independent judgment, serves as main resource for management of hospital access for visitors, vendors and outpatients which requires broad knowledge of operational systems., • May propose solutions to problems for management review., • Serves as hospital COVID-19/access expert for visitation guidelines, restrictions and procedures for Outpatient, Inpatient and Service Related areas., • Monitors proper badging is being maintained by non-employees in the hospital., • Navigates complex and emotional visitor interactions, oftentimes delivering difficult messaging., • Explains proper guidelines and expectations to those allowed to visit., • Respectfully and empathetically explains rationale when a guest is not allowed to visit., • Escalates any non-compliance to DPS or department management as needed., • First impression for multiple locations throughout URMC and off-site locations., • Locates outpatient appointments and direct accordingly., • Utilizes Visitor Management system to properly identify visitors., • Maintains public transportation schedules and contacts taxis or appropriate transportation as requested., • Maintains current information about SMH, Medical Center, University and nearby resources (hotels, churches, restaurants, etc.)., • Provides transport assistance for outpatients/families utilizing the Courtesy Cart, Staxis, wheel chairs or walking escorts. Must be able to frequently push up to 20 lbs. of force and infrequently push greater than 20 lbs. of force in the provided chairs., • Provides main transportation/support for post-sedation Ambulatory outpatients., • Oversees Guest Services provided conveniences such as Loaner Pager and Phone Charger Loaner programs, Correspondence Log and daily newspaper distribution., • Responsible for providing guidance, coaching and training to other employees within and external to the department., • Works collaboratively with Representatives in all locations assuring up to date information is communicated, especially for sensitive situations., • Supports and advises 75+ Friends of Strong volunteers every year., • Supports Ambulatory Nursing staff by providing post-sedated transports and one on one staffing until released to loved one., • Acts as the liaison between visitors and nursing units involving unique visitation interactions including but not limited to (NI/NB status, CPS, Social Workers, difficult visitors and families, exceptional circumstances like end of life, etc.)., • Coordinates with DPS to ensure individuals nor permitted in the facility are identified and addressed to ensure the safety of our patients, visitors and staff., • Provides support and assistance to various emergency code teams., • Acts as main resource and family advocate when Family Waiting Room is closed nightly from 9p-8:30a Mon-Fri and Fri 9pm-Mon 8:30a. Collaborates with PACU staff to assure accurate, timely information and surgical updates are available to guests., • Assists Transportation in collection of wheelchairs., • Assists Environmental Services with basic maintenance/cleanliness of the areas where we are present., • Assists Social Work and Inpatient Units with Medical Motors reserved discharges using specialized equipment., • Assists with Vendor Credentialing Kiosk at Main Lobby desk., • Using specialist knowledge, enforces specific visitation guidelines in GCH and Emergency and throughout the hospital. Consult with nursing to determine exceptions to existing guidelines. Other duties as assigned MINIMUM EDUCATION & EXPERIENCE • High School Diploma required, • 2-3 years customer service experience or equivalent combination of education and experience required KNOWLEDGE, SKILLS AND ABILITIES • Ability to communicate effectively with a diverse population and work through interactions where barriers to communication are present, • Must be able to handle highly stressful and emotional situations professionally and respectfully, • Multi-lingual abilities preferred, • Must be able to meet physical requirements of the role, • Valid Driver License preferred, • Knowledge of medical terminology preferred The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation

Job Description Scott & Associates, PC is a well-established, multi-state legal recoveries firm. Since our founding in 2000, we’ve grown into a leading force in debt recovery, providing trusted and comprehensive legal solutions for financial institutions nationwide. Our teams are driven, collaborative, and committed to delivering results. We are seeking a motivated Resolution Specialist to join our Rochester, NY -based team. Position Summary Assist consumers with repayment of debt while fully complying with all regulatory requirements, client policies and company policies. Essential Duties and Responsibilities The essential functions include, but are not limited to the following: • Act as initial point of contact for consumers contacting the Firm to resolve debt collection matters, • Negotiate payment arrangements based on Firm and client standards, • Make outbound calls manually and via the Firm’s dialer system to attempt to collect consumer debts, • Follow with consumers on missed and returned payments, • Exhibit customer service standards consistent with all quality assurance expectations, • Meet all monthly collection and production goals, • Maintain knowledge of and follow all laws and regulations governing debt collection, • Maintain knowledge of the legal process to aide in the collection of debt and education of consumers as needed Minimum Qualifications (Knowledge, Skills, and Abilities) • Two years of experience in a high-volume call center, • Third party/legal debt collection experience preferred, • Effective oral and written communication skills with knowledge of correct grammar, spelling, and punctuation usage, • Strong negotiation skills, • Proficient in Microsoft Office applications such as Word, Excel, and Power Point; ability to operate basic office equipment such as a copy machine, fax machine, printer, scanner, and computer; proficient with internet research, • Ability to multi-task and manage time effectively, • Ability to be flexible to adapt and act quickly when urgent matters require it, • Ability to maintain professional working relationships in a highly competitive environment, • Ability to work and maintain patience with diversified individuals of various ethnic backgrounds and professional competencies, • Ability to maintain confidentiality Benefits Eligible for medical, dental, vision, and company paid life insurance on the first of the month following 60 days of employment. 401(k) with employer match Please visit our website, www.spalaw.com,for more information on our Firm. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Job DescriptionDescription: We are Hiring! Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential. We proudly serve and employ people from all backgrounds and experiences. If you're looking for more than just a job, if you're passionate about making a meaningful impact on the lives of others, join a team that changes lives every day. Be a part of something truly special. Employment Type: Full Time Schedule: Monday - Friday, Days Salary: $19/hour Top Benefits and Perks: • Competitive salary and 403b retirement plan, • Generous time off package and work-life balance, • Comprehensive benefits package, • Supportive and collaborative environment, • Opportunities for growth and development, • Intrinsic reward of truly making a difference in people's lives. Qualifications: Education: Bachelor’s degree in human service or related field required and a minimum of 1 year of experience working with persons with substance use, mental health disorder and chronic health conditions (internships/volunteer duties may be acceptable). If providing Peer supports, a current certification in Certified Recovery Peer Advocate (CRPA/CRPA-P) or a Certified Peer Specialist certification (NYCPS/NYCPS-P) is required. A combination of experience and education may be substituted at the discretion of the Vice President. Experience: Minimum of 1 year of experience working with persons with substance use, mental health disorder and chronic health conditions. About the role: Behavioral Health Recovery Coach provides individuals who are diagnosed with mental health, substance use and/or chronic health conditions and are eligible for Home and Community Based Services (HCBS) or Community Oriented Recovery & Empowerment (CORE) Services with recovery-oriented activities and interventions, using a trauma-informed, non-clinical approach. Activities and interventions include individual’s recovery goals, including education and vocational objectives. Key Responsibilities • Assist individuals with learning adaptive behaviors and responding to or avoiding identified precursors such as cravings or triggers that result in relapse in unhealthy behavior or functional impairments., • Provide training to individual/family on treatment regimen choices including but not limited to: recovery support options; recovery concepts; advocacy; understanding substance use disorder/mental illness or chronical health conditions and treatment; medication education; effects of trauma; psychosocial rehabilitation; habilitation; crisis intervention and related tools and skills including but not limited to Individual Recovery Plans, self-care, emotional validation, communication skills, boundaries, emotional regulation, behavioral relapse prevention, violence prevention and suicide prevention., • When appropriate, assist family members in the acquisition of knowledge and skills necessary to understand and address the specific needs of the individual who is Medicaid eligible in relation to their substance use disorder/mental illness and treatment., • Collaborate with family and caregivers to develop positive interventions to address specific presenting issues and to develop and sustain health and stable relationships to support the individual’s recovery., • Assist individuals to develop skills necessary for community living and recovery with ongoing assessment of their functional status and creation of (re)habilitative goals., • Develop and implement behavioral heal and/or health education support groups for individuals with substance use, mental health, or chronic health conditions., • Instruction in self-advocacy skills including activities designed to facilitate individuals’ ability to access social service systems (e.g. health care, substance use treatment, employment, vocational rehabilitation, entitlement/benefits, self-help groups, etc.) and other recovery-oriented systems of care., • Assistance with increasing social opportunities and developing social support skills that improve life stressors resulting from the individual’s disability and promote health, wellness and recovery., • Assist Individuals with linkage to and system navigation within behavioral health and human services systems to access appropriate care., • Serve as a professional resource and provided leadership within the department and among staff., • Complete educational intakes, observations, and or evaluations to assist clients with developing a plan to start or return to school and education trainings based on participants’ interests, abilities, and strengths., • Provide additional one-on-one tutoring and skill development for individuals as needed., • Assist individuals to understand and overcome personal, social, or behavioral problems affecting their educational and employment goals., • Analyze, identify, and address potential barriers such as support needs, transportation options, skill development and others as needed to assist clients in meeting educational and employment goals., • Create service plans that are measurable goals and objectives based on client diagnosis that will specify type, frequency, intensity, and duration of service delivery., • Interact and collaborate with employers, family/friends, Care Coordinator, and Managed Care Organization (MCO) to ensure timely implementation of service plan., • Evaluate educational and/or vocational plans, assist with skill development, financial aid resources, assist with applications and other resources necessary., • Provide support in a variety of educational and employment settings., • Link individuals with education-related community services and accommodations., • Serve as a job coach to assist individuals in gaining skills to be successful in competitive employment., • Participate in training as needed or as assigned by supervisor., • Participate in staff meetings and other department and/or agency activities as required., • Assure compliance with all applicable local, state, and federal regulation and agency policies., • Represent Catholic Charities Family and Community Services on appropriate committees., • Any other duties as assigned by supervisor., • Represent Catholic Charities at committees as desired and approved by supervisor., • Participates in regular individual supervisions and team meetings., • Other duties as assigned., • Services clients in multiple counties in regional area/network (12-15 counties)., • Remote work acceptable as approved by supervisor., • If peer certified:, • Provide Peer services in the individuals home or out in the community to support individuals before (or in) a crisis or relapse., • Assist individuals in modeling a successful recovery lifestyle, including participation in recovery activities that go beyond the traditional scope of treatment providers (social events, meeting, recovery celebrations, etc.), • Share his/her own personal experiences of recovery to build rapport and use a trauma-informed, non-clinical approach to assist individuals with initiating recovery, maintaining recovery, and enhancing their quality of life in long-term recovery., • Serve as a personal guide and mentor and model effective coping techniques and self-help strategies. Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required. Requirements: Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting up to 10 lbs. .and to operate a motor vehicle. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program. Additional Requirements: • Demonstrate ethical business practices, in conformance with all state and federal laws and regulations., • Possess excellent verbal and written communication skills., • Previous experience working with diverse populations, including low to moderate-income families., • Ability to multi-task and prioritize duties., • Ability to travel in all weather conditions throughout the counties served., • Willingness to foster agency, department and program wide cooperation and teamwork through use of positive/constructive communication techniques., • Ability to maintain absolute confidentiality regarding all records reviewed including consumer records, employee records and billing records., • Proficiency and experience with PC’s. Microsoft applications and Electronic Health Records., • Ability to analyze and interpret data and to handle problem resolution., • Possession of a valid NYS Driver’s license and a driver’s record considered acceptable by agency and insurance carrier., • Continuous use of a reliable, registered, and insured vehicle., • Demonstrate full adherence to the CCFCS Code of Conduct and all policies/procedures related to compliance., • Demonstrate commitment to Agency Mission Statement. Join us and help make a positive impact on our community! *Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet

Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders.

The Consumer Loan Workout Specialist is responsible for the final disposition of charged off consumer and BBU debt to ensure maximum recovery of loan losses. Develop and implement workout strategies and plans for in-house recovery of losses; analyze best practice and best courses of action for the m

Job Description Position Title: Life Skills Specialist (LSS) Program: Permanent Supportive Housing (PSH) Cooper Union Status: Full-Time / Non-Exempt Reports To: Program Manager or Designee M-F or T-Sat 12pm – 8pm Position Summary The Life Skills Specialist (LSS) provides consistent, structured, and hands-on support to residents within a Permanent Supportive Housing (PSH) site-based program. This position focuses on strengthening residents’ ability to maintain stable housing through direct coaching in daily living skills, unit upkeep, routine development, coping strategies, and independent living skills. The LSS serves as a key on-site stabilizing presence, working collaboratively with Case Managers and Resident Assistants (RAs) to ensure coordinated, practical, and goal-oriented support across all areas of resident need. This role emphasizes skill-building in real-time within the residential environment to promote long-term housing stability and independence. Essential Duties and Responsibilities • Provide ongoing, hands-on coaching in daily living skills, including cleaning, organization, meal preparation, personal hygiene, and household management, • Support residents in establishing, maintaining, and strengthening consistent daily and weekly routines, • Conduct in-unit support visits focused on skill-building, modeling, and reinforcing independent living skills, • Assist residents in developing and utilizing coping strategies to manage stress, triggers, and daily life challenges, • Work directly with residents to set realistic, measurable goals related to housing stability and independent living, • Provide immediate, practical guidance and coaching within the residential setting as needs arise, • Collaborate closely with Case Managers to align service plans, goals, and ongoing interventions, • Partner with Resident Assistants (RAs) to ensure consistent reinforcement of routines, unit upkeep, and skill development strategies, • Participate in coordinated team efforts to support follow-through on appointments, referrals, and service engagement, • Maintain timely, accurate documentation of resident progress, interventions, and observed needs in accordance with program requirements, • Participate in multidisciplinary team meetings, case conferences, and service coordination activities, • Contribute to a supportive, trauma-informed, and recovery-oriented residential environment, • Other duties as assigned. Collaboration and Team-Based Service Delivery The Life Skills Specialist functions as part of an integrated service team alongside Case Managers and Resident Assistants. This collaborative approach ensures residents receive consistent, reinforced support across all service touchpoints. • Case Managers lead service planning and coordination of all Service Plan goals, • Resident Assistants provide expanded on-site, day-to-day practical support and engagement, • The LSS bridges these supports by providing structured skill-building, modeling, and hands-on coaching within the home environment Together, the team ensures continuity of care, shared accountability, and consistent follow-through on resident goals, appointments, and housing stability plans. EXPERIENCE AND EDUCATION QUALIFICATIONS • Associate's Degree in Human Services, Social Work, or related field plus 1 year relevant experience or an equivalent combination of education and employment., • Clean NYS Driver’s License, • Availability to evenings and weekends on a set schedule, • Strong organizational skills., • Working knowledge of MS Office products VOA provides comprehensive benefits for eligible employees including: • Competitive Pay, • Paid Time Off, • Health, Dental, Vision Insurance, • Company Paid Life & LTD Insurance, • 403(b), & more! Volunteers of America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. Company DescriptionAt Volunteers of America, we are dedicated to creating lasting change in the community through safe housing, comprehensive human services, enriching education, and access to quality healthcare. By focusing on long-term solutions to poverty and homelessness, we strive to restore hope, dignity, and a sense of belonging for people facing challenges. Together, we can build a brighter future by addressing the root causes of inequality and foster self-reliance and stability.At Volunteers of America, we are dedicated to creating lasting change in the community through safe housing, comprehensive human services, enriching education, and access to quality healthcare. By focusing on long-term solutions to poverty and homelessness, we strive to restore hope, dignity, and a sense of belonging for people facing challenges. Together, we can build a brighter future by addressing the root causes of inequality and foster self-reliance and stability.

Job DescriptionDescription: Summary: The Staff Accountant will be responsible for the timely, consistent and accurate preparation of the monthly financial statements for commercial and residential real estate entities, set up and maintenance of recovery pools for commercial properties. The ideal candidate will have general accounting experience and a broad base of knowledge related to accounting process and procedure to allow for expansion of responsibilities and professional growth. The candidate must be able to work independently, be well organized and achieve a high-level of accuracy in detail oriented tasks. This position reports to the Controller: • Prepare monthly financial package for review; this will include balance sheet, income statement, statement of cash flow, and rent rolls per property., • Ensure accuracy of data in the tenant ledgers and coordinate with the property managers to evaluate all reports on a monthly basis., • Prepare all journal entries and accruals for real estate taxes, insurance, prepaid and deferred expenses, depreciation & amortization, payroll., • Perform monthly bank reconciliations., • Maintain the recovery pools for existing commercial tenants and work with Management to setup;, • Work closely with AR Specialist on the annual Recovery Billings for commercial tenants;, • Maintain Real Estate Taxes and Insurance allocation schedules; work with AP to ensure proper submission of the Real Estate Tax invoice;, • Work closely with AR Specialist and Lease Administration to ensure accuracy of information in MRI;, • Provide support to other members of the accounting and property management teams as needed., • Any other tasks deemed necessary by management.Requirements: Required Experience / Education – The requirements listed below are representative of the knowledge, skill and/or ability required for this position. Education/Experience: • BS degree in Accounting;, • 1-3 years of experience in accounting role preferred;, • Proficiency in the use of Microsoft Office and highly skilled in Excel, knowledge of accounting software, MRI & Nexus are a plus. Competencies: • Working Accounting Knowledge, • Communication and Collaboration Skills, • Ethical Conduct, • Attention to details Preferred Characteristics: • The successful candidate is personable, highly ethical and thrives in a collaborative environment., • Exceptional analytical, problem solving and critical thinking skills, • Excellent communication & computer skills

As a Recovery Support Specialist, you’ll work alongside a multidisciplinary team to provide encouragement, supervision, and practical support that empowers clients on their recovery journey while helping maintain a safe and positive residential community. Hope on Haven Hill is seeking compassionat

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