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  • Guest Experience Specialist
    Guest Experience Specialist
    hace 4 días
    $70000–$75000 anual
    Jornada completa
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Paid Vacation time, • Pet Insurance - because At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. The Guest Experience Specialist is responsible for managing and elevating NAYA's guest communication across all feedback channels---including email, surveys, social media, and third-party platforms. This role ensures that every guest interaction is handled with care, consistency, and a solutions-oriented mindset, turning feedback into meaningful action. You will serve as the voice of the guest within the organization---responding to inquiries, recovering guest experiences, documenting insights, and escalating issues when needed. You'll be the person who sees feedback as more than a response task, but as a system for continuous improvement---someone who is empathetic, detail-oriented, and driven to create exceptional guest experiences at scale. How You'll Impact What You'll Do Guest Communication \& Recovery • Address a wide range of topics including general inquiries, food and service feedback, and technical issues., • Recover guest experiences through thoughtful, timely, and solution-oriented responses., • Support and potentially expand into active engagement on social media comments. Feedback Management \& Documentation • Accurately document, categorize, and track all guest inquiries and feedback., • Maintain detailed records to ensure visibility into trends, recurring issues, and resolution outcomes., • Utilize reputation management and CRM tools to manage interactions efficiently and consistently. Escalation \& Issue Resolution • Identify and escalate inquiries to appropriate internal stakeholders, including Operations, Marketing, and Technology teams., • Clearly document technical issues and partner with teams to ensure timely resolution., • Monitor recurring issues and help prevent future occurrences through proactive follow-up. Insights \& Continuous Improvement • Analyze guest feedback to identify patterns, risks, and opportunities for improvement., • Provide recommendations to enhance guest experience across in-store and digital channels., • Conduct proactive guest outreach when needed to support operational initiatives or marketing campaigns. Operational Awareness • Maintain a strong, up-to-date understanding of NAYA's menu, restaurant operations, procedures, and technology platforms., • Stay current on updates and changes to ensure accurate and informed guest communication. What you Bring • High School Diploma or equivalent required., • 1+ years of experience in a customer-facing role, ideally within hospitality or a multi-unit environment., • Exceptional customer service skills, with strong active listening and written/verbal communication abilities., • Experience using tools such as Google Workspace, reputation management platforms (Tattle, SOCI, Olo Engage, Yext), and CRM systems (Salesforce, Kustomer, Gladly, etc.)., • Ability to document and communicate technical issues clearly for escalation and resolution., • Strong organizational skills with a high level of attention to detail. A mindset that is: • Guest-first, prioritizing quality of interaction over speed---ensuring every guest feels heard and supported, not rushed., • Skilled at navigating complex feedback, able to break down multi-layered concerns and respond thoughtfully., • Intuitive in recognizing when a guest is seeking resolution versus simply wanting to be heard---and able to adapt accordingly., • Curious and growth-oriented, with a desire to continuously improve how the role functions, not just execute it., • Highly organized, empathetic, and solutions-driven.

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  • Counselor
    Counselor
    hace 2 meses
    Jornada parcial
    Manhattan, New York

    Job Title: CASAC Counselor – Opioid Treatment Program (Early Morning Shift) Company: Carnegie Hill New York (CHI) Location: 116 East 92nd Street, Manhattan, NY (Upper East Side) Position Type: Fee-for-Service Schedule: Early Morning Shift | In-Person 🏥 About Us Carnegie Hill New York (CHI) is a respected outpatient treatment provider located in Manhattan. We specialize in trauma-informed, harm reduction-based care for individuals with substance use disorders. Our services include: • Opioid Treatment Program (OTP) ⏰ Schedule We are specifically seeking a counselor available to work: • Early shift starting at 6:30 AM, • Ending approximately 2:00 PM – 3:00 PM 📝 Job Responsibilities • Provide individual counseling to patients enrolled in the Opioid Treatment Program (OTP), • Facilitate group counseling sessions focused on relapse prevention, coping skills, trauma support, and wellness, • Complete assessments and develop individualized treatment plans, • Support harm reduction and recovery goals, • Maintain timely and compliant documentation in the electronic health record (EHR) in accordance with OASAS standards, • Collaborate with medical providers, nurses, peer specialists, and administrative staff, • Participate in supervision and team meetings ✅ Candidate Requirements (Required – No Exceptions) • Active CASAC-P, CASAC-T, or CASAC certification (New York State), • Must already hold CASAC-T or CASAC-P certification at time of application, • Experience working in a methadone and/or MOUD (Medication for Opioid Use Disorder) program, • Ability to work the required early morning schedule (6:30 AM start time), • Strong documentation and organizational skills, • Commitment to trauma-informed and harm reduction-based care 💲 Compensation • Fee-for-service position, • Competitive rates based on credential and experience, • Compensation details discussed during interview 📍 Location 116 East 92nd Street Manhattan, NY (Upper East Side) Convenient access to 4, 5, 6, and Q subway lines 🤝 Join Our Team Carnegie Hill New York is an equal opportunity employer committed to equity, diversity, and inclusion. We welcome qualified applicants who are passionate about supporting individuals in recovery and committed to excellence in patient care. If you meet the requirements and are available for an early morning OTP shift, we encourage you to apply.

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