Trabajos referral specialist en St Louis, Missouri - Page 2Crear alertas

Job Description Job Description About Us: BJK People's Health Centers provides comprehensive mental health services to children and adults in the northern and central parts of the City of St. Louis and North St. Louis City. A professional mental health staff serves a growing caseload of 2,800 patients, of which greater than ninety-five percent are chronically mentally ill and suffering from major psychiatric disorders. BJK People's Health Centers operates a Psychosocial Rehabilitation Center and a Comprehensive Psychiatric Rehabilitation Center for adults and youth. Many services are provided at schools. Emergency services, including a crisis bed and mobile outreach, are available twenty-four hours per day. A multi-disciplinary team of psychiatrists, psychologists, nurses, counselors, social workers, educators, and support staff work diligently to carry out the mission of providing comprehensive care to patients and their families. Position Summary Under general direction of the Outpatient Clinical Manager (or Designated Supervisor), the Outreach Specialist provides intensive outreach and engagement to adults, usually in crisis response to someone who is experiencing mental health or substance abuse symptoms. The Outreach Specialist works with an ERE Team to assist clients in gaining access to needed psychiatric, medical, alcohol and other drug (AOD), social, residential, and financial, and other services appropriate for the client and their caregiver/s. The Outreach Specialist networks with other community providers and delivers an enhanced safety net for the people served. The Outreach Case Manager works in non-traditional ways, in the community, to meet the needs of a client to improve health and/or well-being for the person. GENERAL RESPONSIBILITIES: · Completes client assessments to build a client service plan with emphasis on client’s strengths and needs. Works with ERE Team members to ensure the plan is actualized. · Completes community Outreach, including routine home visits for clients when appropriate. Interact with clients in a non-traditional way to develop rapport to meet them where they are to engage them into the services that best fit their individual needs. · Contributes to development of a recovery-oriented care plans that address behavioral health, medical, and social barriers for persons served. The plans will focus on linkage to / engagement with ongoing treatment for clients served, addressing issues identified in plan. There will be an emphasis on crisis response and stabilization to engage with ongoing services. · Builds and maintains an extensive knowledge of community resources and has the ability to match client with eligible resources. Maintains and initiates clear, concise, timely and accurate communication with all referral sources involved in the service provision. · Gains client access to services with intensive and creative attempts to help clients identify and obtain resources and needed services. This includes a strong role as an advocate for the client. · Monitors service delivery by maintaining regular contact with client and service providers/programs involved with client. · Accurately completes required documentation within designated timeframes, including follow up contacts per program guidelines, maintaining contact with clients for increased success. · Helps the client increase his/her support network outside of the behavioral health service delivery system. · Participate in weekly ERE Outreach Team meetings to strategize cases, as well as ongoing training opportunities in project procedures, outreach/engagement techniques, and clinical interventions. · Safeguards Protected Health Information written and electronically and maintains Is responsive to all Corporate Compliance and Quality Assurance procedures, cooperates with utilization review procedures, and follows established procedures, rules and regulations of the clinical records department. · Displays proficiency in trauma informed care, stages of change, and motivational interviewing. · The ability to work with persons with multiple challenges (mental illness, substance abuse, homelessness, physical challenges, developmental disabilities, etc.). · Works collaboratively and respectfully with internal agency providers to make the best decision for service provision for the client. · Works collaboratively and respectfully with external interdisciplinary agency providers to build healthy partnerships and quality care. · Maintains positive work relationships, demonstrates cooperation with peers and supervisors, and contributes to a team environment. Education, Training and Experience: · Bachelor’s Degree in a social services field, Master’s degree preferred (i.e. Social Work, Psychology, Counseling or Psychiatric Nursing), Licensure preferred (or with provisional license or licensure-eligible). · Minimum of 2 years’ experience providing services to clients with severe emotional disturbance. · CPR, First Aid, and Medication Administration certifications. Valid driver’s license and insurance. · Knowledge of the Eastern Region Mental Health Network, community resources, entitlement programs, and the DSM-5. · Possess a working knowledge and skill proficiency to perform clinical, outreach and case management services. S/he must complete a Case Management orientation. · Skilled in resolving crises and/or de-escalating clients, staff, community and/or stakeholders. · Initiates good problem solving skills and uses unconventional thinking and available tools to locate and engage clients into services. · Demonstrates the ability to think “outside of the box” to eliminate barriers to service, resources, and engagement.

Job Description Summary Child Care Aware® of Missouri (CCAMO) is seeking a results-driven, customer service-oriented Assistant Director to oversee daily call center operations and provide operational leadership for a small, offsite call center team. The ideal candidate will have a strong background in managing teams, optimizing call center performance, and ensuring exceptional customer experience. This role requires excellent leadership and problem-solving skills, with the ability to drive continuous improvement while fostering a positive, productive work environment. The Assistant Director will be responsible for staff scheduling, training, and quality assurance to ensure smooth operations and high-quality customer interactions. Candidates drawn to this position will be detail-oriented, customer service-minded, and thrive in a fast-paced environment. Successful applicants will have an outgoing personality, enjoy data entry and analysis, excel at processing data, and demonstrate a passion for leading and developing a team. The Assistant Director of Customer Service Operations is a new position funded by a state contract through the Department of Elementary and Secondary Education, Office of Childhood. Funding is provided through June 30, 2026, and may be renewed each year thereafter through June 30, 2030. Duties The Assistant Director of Customer Service Operations plays a critical role in supporting the overall management and strategic direction of call center operations. This position works with the Director of Resource and Referral to ensure efficiency, quality customer service, and high team productivity. This role requires strong leadership skills, the ability to optimize call center performance, and a deep understanding of customer service operations and delivery. The Assistant Director helps set high performance standards, ensures operational alignment with company objectives, and drives initiatives that improve efficiency, customer satisfaction, and overall call center success. This position reports to the Director of Resource and Referral. Duties and Responsibilities: Work with all CCAMO Chiefs and Directors of the Resource and Referral department to: • Develop and implement quality control measures for the call center’s daily activities., • Establish and achieve performance goals for productivity, accuracy, efficiency, and customer satisfaction., • Monitor continuous call center improvements and review trends for phone volume, staffing levels, and customer satisfaction to determine where process improvements may be made., • Maintain Customer Support Specialist (CSS) performance standards and quality control measures., • Manage scheduling and call center operations using call center software and continuously monitor call center dashboards to assign calls and agents as needed while maintaining call center flow., • Be proficient in using a variety of call center systems such as Genesys or similar platforms)., • Possess a working understanding of state resources that families and stakeholders may need access to, such as the Child Care Data System (CCDS) for child care subsidy, TANF, WIC, and SNAP., • Understand the child care referral service and ensure intake requests are captured accurately and forwarded to appropriate CSRs and/or regional partners for more in-depth assistance., • Monitor inbound calls for quality assurance and prompt resolution of problems to avoid interruption in services., • Answer inbound calls as necessary, utilizing a full understanding of all services provided through the call center., • Identify customer pain points, understand the issues and challenges faced by callers, and ensure they are addressed proactively and/or raised to management., • Provide daily coordination and supervision of outsourced CSSs., • Evaluate call center staff performance using identified key metrics such as accuracy, call-hold time, breaks, customer satisfaction data, and/or other prescribed metrics identified by the funder., • Ensure CSSs achieve desired service levels and receive constructive feedback to enhance their skills., • Use quality performance measurements to provide coaching and feedback to CSSs on a regular basis., • Interact with customers and CSSs in a professional and courteous manner., • Assist in preparing progress and status reports, and employee performance evaluations as prescribed by the funder., • Support additional call center projects as needed., • Engage in CCAMO’s fundraising and friend-raising activities., • Promote the Mission, Vision, Beliefs, and Values of CCAMO., • Engage in other duties, as assigned. Requirements • A bachelor’s degree in communications, marketing, business, or a related field., • At least two years of experience managing an offsite team, call center experience is preferred., • Decisiveness and high attention to detail with a commitment to delivering quality service at all times., • Knowledge of key performance indicators (KPIs) for high-quality customer service, evaluation of KPIs, and strategies to improve customer service to meet caller needs., • Ability to multitask and remain calm under pressure, especially during peak hours and/or challenging situations., • Flexibility to work hours on Monday–Friday between 8:00 am and 10:00 pm, Saturdays between 8:00 am and noon and be on call for holidays., • Positive and patient with a polite, professional phone voice and customer-centric behavior., • Effective verbal and written communication skills, with consistent application and understanding of Standard English grammar., • Excellent interpersonal skills, including active reflective listening, patience with customers and peers, and strong critical thinking skills., • Ability to read and interpret documents such as procedures manuals and operating instructions., • Proficient in Microsoft Excel, Word, and Outlook., • Ability to work in a fast-paced environment and be an energetic team player., • Engage in other duties, as assigned. Benefits Company contribution to 401k vested 100% at time of hire. Company paid medical, dental, vision, long-term disability, and life insurance with a small employee copay. Accrual of two weeks’ vacation and sick time during the first year. Flexible schedule. Parental Leave. Paid Holidays (Company paid benefits add approximately $25,000 in value to the total compensation package.)

The Clinic Scheduler/Insurance Specialist is responsible for multiple facets of patient financial account services within the practice; including but not limited to patient benefit assessment, insurance verification, pre-certification, pre-authorizations, pre-determination for services, and referral

Healthcare Support is seeking a travel Interventional Radiology Technologist for a travel job in Saint Louis, Missouri. • Specialty: Interventional Radiology Technologist, • Discipline: Allied Health Professional, • Start Date: 09/29/2025, • Duration: 15 weeks, • 40 hours per week, • Shift: 10 hours Healthcare Support excels at providing a streamlined and red-carpet experience for our travelers. Whether you are a nurse, a therapist, or an allied health professional, our goal is to connect you with top-rated facilities throughout the country and get you on the road to your next adventure. We leverage 20 years of relationships with the industry’s most respectable companies across all 50 states, both through direct client partnerships and via national MSP programs. From health systems and hospitals to specialty clinics and post-acute facilities, you can work where you want to work and go where you want to go. Not only does HealthCare Support reimburse for relocation and travel costs on your first check, but we also offer license and certification reimbursements required for your assignments so that you can focus on building your career. During your assignment, you’ll have access to medical benefits, 24/7 support from our Clinical Advocacy Team, and a travel team with stateside operations. Your travel team will include a designated credentialing expert to help you navigate every step of the on-boarding process, a payroll specialist who you can communicate with directly, and a skilled recruiter who takes the time to understand your needs and works hard to find the right position for you. Don’t get lost in the shuffle of another overblown staffing agency. Choose HealthCare Support to be your trusted partner that you can rely on for all your travel assignments. We can’t wait to hear about the amazing adventures you’ll have! Pst! Ask us about our Direct Hire Opportunities! • Vision benefits, • Guaranteed Hours, • License and certification reimbursement, • Medical benefits, • Dental benefits, • Mileage reimbursement, • Employee assistance programs, • Referral bonus, • 401k retirement plan, • Holiday Pay, • Weekly pay

Healthcare Support is seeking a travel nurse RN Home Health for a travel nursing job in St. Louis, Missouri. • Specialty: Home Health, • Discipline: RN, • Start Date: 10/13/2025, • Duration: 14 weeks, • 40 hours per week, • Shift: 8 hours Healthcare Support excels at providing a streamlined and red-carpet experience for our travelers. Whether you are a nurse, a therapist, or an allied health professional, our goal is to connect you with top-rated facilities throughout the country and get you on the road to your next adventure. We leverage 20 years of relationships with the industry’s most respectable companies across all 50 states, both through direct client partnerships and via national MSP programs. From health systems and hospitals to specialty clinics and post-acute facilities, you can work where you want to work and go where you want to go. Not only does HealthCare Support reimburse for relocation and travel costs on your first check, but we also offer license and certification reimbursements required for your assignments so that you can focus on building your career. During your assignment, you’ll have access to medical benefits, 24/7 support from our Clinical Advocacy Team, and a travel team with stateside operations. Your travel team will include a designated credentialing expert to help you navigate every step of the on-boarding process, a payroll specialist who you can communicate with directly, and a skilled recruiter who takes the time to understand your needs and works hard to find the right position for you. Don’t get lost in the shuffle of another overblown staffing agency. Choose HealthCare Support to be your trusted partner that you can rely on for all your travel assignments. We can’t wait to hear about the amazing adventures you’ll have! Pst! Ask us about our Direct Hire Opportunities! • Vision benefits, • Guaranteed Hours, • License and certification reimbursement, • Medical benefits, • Dental benefits, • Mileage reimbursement, • Employee assistance programs, • Referral bonus, • 401k retirement plan, • Holiday Pay, • Weekly pay

Healthcare Support is seeking a travel Interventional Radiology Technologist for a travel job in Saint Louis, Missouri. • Specialty: Interventional Radiology Technologist, • Discipline: Allied Health Professional, • Start Date: 10/13/2025, • Duration: 16 weeks, • 36 hours per week, • Shift: 12 hours Healthcare Support excels at providing a streamlined and red-carpet experience for our travelers. Whether you are a nurse, a therapist, or an allied health professional, our goal is to connect you with top-rated facilities throughout the country and get you on the road to your next adventure. We leverage 20 years of relationships with the industry’s most respectable companies across all 50 states, both through direct client partnerships and via national MSP programs. From health systems and hospitals to specialty clinics and post-acute facilities, you can work where you want to work and go where you want to go. Not only does HealthCare Support reimburse for relocation and travel costs on your first check, but we also offer license and certification reimbursements required for your assignments so that you can focus on building your career. During your assignment, you’ll have access to medical benefits, 24/7 support from our Clinical Advocacy Team, and a travel team with stateside operations. Your travel team will include a designated credentialing expert to help you navigate every step of the on-boarding process, a payroll specialist who you can communicate with directly, and a skilled recruiter who takes the time to understand your needs and works hard to find the right position for you. Don’t get lost in the shuffle of another overblown staffing agency. Choose HealthCare Support to be your trusted partner that you can rely on for all your travel assignments. We can’t wait to hear about the amazing adventures you’ll have! Pst! Ask us about our Direct Hire Opportunities! • Vision benefits, • Guaranteed Hours, • License and certification reimbursement, • Medical benefits, • Dental benefits, • Mileage reimbursement, • Employee assistance programs, • Referral bonus, • 401k retirement plan, • Holiday Pay, • Weekly pay

Healthcare Support is seeking a travel CT Technologist for a travel job in Saint Louis, Missouri. • Specialty: CT Technologist, • Discipline: Allied Health Professional, • Start Date: ASAP, • Duration: 26 weeks, • 40 hours per week, • Shift: 10 hours Healthcare Support excels at providing a streamlined and red-carpet experience for our travelers. Whether you are a nurse, a therapist, or an allied health professional, our goal is to connect you with top-rated facilities throughout the country and get you on the road to your next adventure. We leverage 20 years of relationships with the industry’s most respectable companies across all 50 states, both through direct client partnerships and via national MSP programs. From health systems and hospitals to specialty clinics and post-acute facilities, you can work where you want to work and go where you want to go. Not only does HealthCare Support reimburse for relocation and travel costs on your first check, but we also offer license and certification reimbursements required for your assignments so that you can focus on building your career. During your assignment, you’ll have access to medical benefits, 24/7 support from our Clinical Advocacy Team, and a travel team with stateside operations. Your travel team will include a designated credentialing expert to help you navigate every step of the on-boarding process, a payroll specialist who you can communicate with directly, and a skilled recruiter who takes the time to understand your needs and works hard to find the right position for you. Don’t get lost in the shuffle of another overblown staffing agency. Choose HealthCare Support to be your trusted partner that you can rely on for all your travel assignments. We can’t wait to hear about the amazing adventures you’ll have! Pst! Ask us about our Direct Hire Opportunities! • Vision benefits, • Guaranteed Hours, • License and certification reimbursement, • Medical benefits, • Dental benefits, • Mileage reimbursement, • Employee assistance programs, • Referral bonus, • 401k retirement plan, • Holiday Pay, • Weekly pay

Job Description By bringing people and organizations together to solve our region's most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. Here, you'll work with passionate and committed colleagues, volunteers and community members who all have one goal - helping our neighbors. This is more than a day job. It's a mission. Come work with us! 2-1-1 Missouri and Southwest Illinois is a 24-hour comprehensive information and referral service available to residents of Missouri and Southwest Illinois that connects people to community resources. 2-1-1 Navigation Center Agents respond to inquiries through multiple queues within the United Way 2-1-1 Call Center, including phone, web chat and email inquiries. Specialists are responsible for assessing each person's needs and properly referring them to an appropriate health and human service organization. This position includes: • Receiving in-bound chats, telephone calls, and emails from people requesting assistance., • Engaging callers to assess their needs while utilizing a database to search for services, providing accurate and relevant information to callers to help them meet their needs, • Identifying and escalating priority issues documenting all call information according to standards, • Within 18 months, the person in this role will have completed the AIRS Certified Information and Referral Specialist (CIRS) exam. If you have excellent experience in social service or customer service, the ability to handle crisis situations, and excellent verbal communication skills this may be the role for you! • Requires a Bachelor's degree or high school diploma with 3+ years experience in social service and/or call center environment;, • A basic knowledge of social service systems and how individuals access services, • Advanced customer service and problem-solving skills along with the ability to accurately type at least 45wpm, • Proficient in Microsoft Office (MS365) applications, and be able to utilize multiple computer-based systems for documentation. While this role has the opportunity to work remotely, all employees must live in the metro St Louis area (Illinois or Missouri). Employment is contingent upon successfully passing a background check. United Way of Greater St. Louis is an Equal Opportunity Employer