Project Manager
13 days ago
Saint Louis
Job Description T-Metrics, LLC () is a software and hardware developer in the telecommunications industry. We provide Voice over IP and Digital Telephony solutions that utilize computer and network resources to enhance business communications. Our corporate, government, and non-profit customers are located across the United States and in more than twenty countries around the globe. We are growing and looking for new employees like you! SUMMARY We are seeking an experienced and detail-oriented Technical Project Manager with expertise in cloud-based projects, VoIP technology, and contact center applications. The ideal candidate will be responsible for overseeing the end-to-end delivery of cloud implementations, VoIP integrations, and managing contact center solution deployments. You will collaborate with cross-functional teams to ensure seamless integration of cloud platforms, VoIP systems, and contact center technologies, driving high-quality service and operational efficiency. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Project Leadership & Coordination: * • Lead cloud-based, VoIP, and contact center integration projects, ensuring they are delivered on time, within scope, and on budget., • Develop and manage detailed project plans that include timelines, milestones, and resource allocation for cloud, VoIP, and contact center solutions., • Coordinate with cross-functional teams, including cloud engineers, VoIP specialists, contact center experts, developers, and stakeholders, to ensure successful project execution., • Collaborate with cloud architects to ensure proposed cloud solutions are technically sound, scalable, and integrate well with VoIP and contact center environments., • Oversee VoIP integration with cloud infrastructure and manage the configuration and optimization of contact center applications., • Ensure that cloud-based VoIP and contact center solutions are highly available, secure, and compliant with relevant standards., • Identify potential risks and blockers during the project lifecycle related to cloud infrastructure, VoIP systems, and contact center technology., • Create mitigation strategies for any risks that may impact project timelines, cost, or quality, ensuring smooth integration of all systems., • Communicate effectively with stakeholders at all levels, providing regular updates on project status, risks, milestones, and budget., • Establish and enforce project management processes and best practices for both cloud-based and contact center solutions., • Track and manage project budgets, ensuring optimal resource utilization across cloud infrastructure, VoIP systems, and contact center technologies., • Oversee the post-launch phase for both cloud systems, VoIP solutions, and contact center technologies, ensuring smooth transitions and operational support., • Coordinate troubleshooting and resolution of issues that arise after cloud-based systems, VoIP platforms, and contact center applications go live. Education: Bachelor's degree in Computer Science, Engineering, Information Technology, or related field. PMP, Scrum, or Agile certification is a plus. Experience: * • Minimum of 5 years of project management experience, with at least 3 years of experience specifically in managing cloud-based projects, VoIP integrations, and contact center application deployments., • Proven track record in managing end-to-end technical projects involving cloud platforms (AWS, Azure, Google Cloud), VoIP systems, and contact center solutions (e.g., T-Metrics, Five9, Genesys, Cisco, Avaya, or NICE inContact)., • Strong understanding of cloud computing concepts, architecture, and deployment models, as well as VoIP protocols (SIP, RTP, etc.) and contact center application configurations., • Knowledge of cloud infrastructure, networking, security, integration, and cloud-native applications., • Familiarity with VoIP technologies (SIP, PBX, VoIP security) and solutions (e.g., Microsoft Teams, Cisco, 3CX, Zoom, NetSapiens, Metaswitch, Ribbon, Avaya)., • Understanding of Contact Center technologies, including call routing, IVR systems, omnichannel support, and performance analytics., • Expertise in QoS (Quality of Service) for VoIP and troubleshooting network performance issues related to voice and contact center applications., • Strong leadership, communication, and interpersonal skills., • Ability to manage multiple priorities and work in a fast-paced environment., • Experience with cloud migration projects that include VoIP and contact center technology implementation., • Familiarity with DevOps practices and tools in cloud environments., • VoIP-related certifications or cloud-related certifications (e.g., AWS Certified Solutions Architect, Google Cloud Professional Cloud Architect, or Cisco certifications). Job Posted by ApplicantPro