Accounts Director, Trusted Care Network
13 days ago
New York
Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. The Accounts Director, Trusted Care Network will serve as an individual contributor responsible for driving customer utilization of Spring Health services through preferred plan designs and access strategies within employer-sponsored health plans. This role sits at the intersection of payer strategy, employer benefits design, and commercial growth, ensuring Spring Health is positioned as the default, high-value mental health solution within customer benefit ecosystems. The ideal candidate is a commercially minded strategist with deep experience in health plan design and utilization strategy, who can clearly articulate value, influence buying decisions, and directly support revenue growth. This role requires strong executive presence and the ability to partner closely with Sales, Customer Success, and Ops teams to shape deal strategy, accelerate adoption, and unlock expansion opportunities. This is a full time, remote role on our team. Travel may be required for customer, company or team events. What you'll do: • Own senior-level strategic relationships with enterprise customers and health plan stakeholders, serving as a trusted advisor who can influence benefit decisions, secure alignment on preferred plan designs, and drive utilization outcomes tied to commercial value, • Partner with Sales and Customer Success teams on complex enterprise deals and renewals, shaping benefit design strategy, pricing narratives, and value cases that differentiate Spring Health and accelerate deal velocity, expansion, and long-term revenue growth, • Design and operationalize utilization-driving strategies within preferred benefit designs (e.g., steerage models, benefit tiers) that directly support customer adoption, engagement, and ROI realizati, • Partner with Enablememt and Product Marketing teams to create clear, compelling narratives, tools, and frameworks that help employers and payers understand how preferred plan design drives utilization, outcomes, and financial value, • Translate commercial feedback, buyer objections, and customer requirements into actionable input for Product teams, shaping capabilities that remove friction in sales cycles and improve utilization post-sale., • Represent Spring Health in executive customer meetings, advisory boards, and industry forums, positioning the company as a strategic partner and strengthening credibility in utilization-driven benefit design., • Increased utilization of Spring Health services within preferred plan designs, • Adoption of utilization-aligned benefit configurations in new and existing accounts, • 8+ years of experience in health plan strategy, benefits consulting, enterprise sales, payer strategy, or healthcare operations; experience in benefits consulting, health tech or enterprise SaaS strongly preferred., • Demonstrated commercial acumen, including experience supporting complex sales cycles, influencing buying decisions, and driving expansion within enterprise accounts., • Strong understanding of employer-sponsored health plans, regulations, benefit design levers, and utilization management strategies., • Proven ability to communicate value clearly to executive buyers, translating clinical or operational concepts into compelling business cases., • Experience partnering with Sales and Customer Success teams to shape deal strategy, renewal positioning, and account growth plans., • Exceptional executive presence, storytelling, and negotiation-influencing skills., • Track record of cross-functional leadership across Product, Clinical Operations, Sales, and Customer Success., • Entrepreneurial mindset with comfort operating in ambiguous, high-impact environments., • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.
