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Overview: The Electrical Engineering Manager is responsible for providing technical engineering information to the Project Manager, Craft Supervisors and Corporate Functional Managers to ensure design development and construction work complies with all engineering standards, codes, specifications and design instruction applicable to High Voltage, Medium Voltage and Transportation electrical projects. This position will provide support to Pre-Construction and project controls (cost, scheduling, estimating), subcontract oversight, and work with project construction supervision as needed. This position can be remote with travel or hybrid based in our Rockford, IL office with up to 50% travel to projects sites in the Midwest. A company vehicle and fuel card will be provided. When overnight travel is required, meals and lodging will also be provided. Company Overview With more than a century of exceptional work on our resume, William Charles Construction remains guided by the pursuit of excellence. Our “Do it Right the First Time” work ethic has been the cornerstone of our business philosophy since 1892. With our broad background in heavy civil construction, environmental management and mining and materials production, we have the expertise to help our customers complete their most complex projects. MasTec’s Clean Energy & Infrastructure (CE&I) segment generates over $4 billion in annual revenue, providing construction services across industrial, renewables and infrastructure sectors. Our industrial expertise includes building products manufacturers, decarbonization, power generation facilities, manufacturing plants and mining. In infrastructure, we specialize in general heavy civil construction, underground utilities, structures, electrical work, material production, roadways, bridges, specialty pavement overlays, environmental projects and commercial buildings. Our renewables sector focuses on solar, wind and battery storage. Sustainability and safety are foundational to our culture and influence everything we do. MasTec, a minority-owned Fortune 500 company, has shaped the construction industry for more than 90 years. With over 35,000 employees and 400 offices nationwide, we provide flexibility and career growth in dynamic work environments. Responsibilities: • Understand technical drawings and specifications for electrical/industrial construction. Interpret design/drawings for personnel installing material. Assist in the preparation of field design change requisitions and "as build" drawings, as required., • Establish subcontract language, scope, terms and technical requirements., • Plan and develop construction work packages for electrical systems., • Understand detailed project schedules including required predecessors and successors to each activity., • Manage and coordinate both material and human resources., • Support Construction Management in analyzing and reporting the daily progress., • Support subcontractors in a manner that adheres to the construction schedule and contract terms., • Facilitate technical approvals by the engineers and expedite design development according to the engineering schedule and contract terms., • Propose modifications to engineering design and interpreting drawings, specifications and other technical documents for the subcontractors., • Assist in the preparation and dissemination of all required documentation records such as QA/QC reports, punch lists describing work items to be done, sketches of work completed, material requirement calculations, etc., • Perform other duties as assigned. Qualifications:, • Must have a Bachelor of Science degree in an engineering discipline from an accredited university., • Minimum 5 years of experience in utility or electrical systems preferred., • Experience estimating MEP scopes or managing project cost preferred., • P.E License desirable - Any State., • Understanding of design and engineering of utility, high and medium voltage projects., • Knowledge of construction activities including material, equipment, cost and time requirements to perform construction tasks., • Technical engineering and computing knowledge., • Knowledge of codes that apply to industrial construction., • Strong computer skills (Microsoft Office: Excel, Word, PowerPoint and Outlook, AutoCAD, Document Control Systems., • Strong oral and written communication skills (other preferences will be given for special language skills where there is a business need). Financial Wellbeing • Compensation $110,000-$145,0000 / year, commensurate with experience, • 401(k) with company match & Employee Stock Purchase Plan (ESPP), • Medical, Dental, and Vision insurance (plan choice) - coverage for spouse, domestic partner, and children, • Paid Time Off, Paid Holidays, Bereavement Leave, • Military Leave, including Differential Pay and Benefits Continuation, • Short and long-term disability, life insurance, and accidental death & dismemberment, • Voluntary life insurance, accident, critical illness, hospital indemnity coverage, • Emergency Travel Assistance Program, • Group legal plan Position may be subject to pre-employment screening, which may include background check and drug testing. Accessibility: If you need accommodation as part of the employment process, contact . Due to the high volume of applications received, we are unable to respond to individual requests regarding application status. Please log into your candidate profile for up-to-date information. MasTec, Inc. is an Equal Employment Opportunity Employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, genetic information, military status, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions. MasTec Clean Energy & Infrastructure and our subsidiaries do not work with any third-party recruiters or agencies without a valid signed agreement and partnership with the Corporate Talent Acquisition Team. Disclaimer: MasTec and our Subsidiaries will never ask prospective employees for any form of payment or money transfer as part of job application or onboarding. We do not ask prospective employees for information about credit cards or personal passwords, and it does not require applicants to purchase equipment or software. Ensure that all recruiter email addresses end in @mastec.com or @talent.icims.com. If you suspect you are the target of a scam, we advise you to contact your local law enforcement agency and report fraud at ___. #LI-DS1 #LI-Hybrid Appcast (For Export): #appflash

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Join our fast-growing team and take the next step in your HR career! We’re looking for an experienced Human Resource Generalist to support and implement key people initiatives, foster positive employee relations and retention, ensure compliance with state and federal regulations, and provide comprehensive HR support across the organization. The ideal candidate is a confident communicator, personable, creative, dependable, and driven. Previous experience in call center operations or client services is highly desirable. This is a full-time, on-site position requiring attendance at one of our local office locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive contests. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions. Key Responsibilities: • Provide general HR support in collaboration with operations teams, • Maintain accurate and timely entries in HRIS systems, • Ensure consistent and fair application of HR policies and procedures, • Conduct audits and compliance checks, including payroll and reporting verifications, • Maintain employee records in accordance with legal requirements, • Communicate and implement updates to HR policies and procedures, • Align HR strategies with business goals and recommend improvements, • Promote employee engagement through a proactive, hands-on approach (including remote interactions), • Handle employee relations matters, including conflict resolution and problem-solving, • Adapt to a dynamic and evolving work environment influenced by economic and policy changes, • Drive innovation in HR practices and continuous process improvement, • Lead initiatives related to employee relations, retention, and recognition, • Manage a high-volume workload and multiple priorities effectively, • Demonstrate strong organizational and interpersonal skills Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles. • 2+ years of experience as an HR Generalist, • Bachelor’s degree in Human Resources, Business, or a related field (or equivalent experience), • Excellent interpersonal and communication skills, • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint), • Familiarity with training tools and techniques, • Strong conflict resolution skills, • Effective time management, planning, and multitasking abilities, • Strong written and verbal presentation skills, • Ability to thrive in a fast-paced, professional environment, • Skilled in planning, coordination, and adapting to various learning styles, • Comfortable giving and receiving constructive feedback, • Experience in military or government (local, state, or federal) environments, • Background in contact center operations, • Degree from an accredited two- or four-year college or university, • SHRM-SCP or equivalent HR certification

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Our Employee Development team is hiring experienced Customer Service Supervisors to support a variety of commercial and public sector clients. In this role, you’ll lead a team of inbound customer service agents, providing coaching, support, and performance management to ensure team success and client satisfaction. This is a full-time, on-site position. Candidates must be local and able to report to one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Supervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program wide. Customer Service Supervisor II conduct regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures Key Responsibilities: • Supervise and support a team of 15–25 front-line agents handling inbound calls., • Coach team members on customer service best practices and performance improvement., • Monitor KPIs and drive productivity, quality, and customer satisfaction., • Conduct regular performance reviews and provide actionable feedback., • Collaborate with internal teams including QA, Training, IT, and Recruiting., • Manage scheduling, payroll submissions, and workforce planning., • Support hiring, onboarding, and disciplinary actions as needed., • Serve as a subject matter expert on client-specific processes and expectations. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? The ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must. The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization. REQUIRED QUALIFICATIONS • Minimum of 3 years of call center experience or 1 year in a supervisory role., • Associate’s degree or equivalent combination of education and experience., • Strong communication, leadership, and interpersonal skills., • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)., • Experience with call center tools and performance metrics (KPIs, SLAs)., • Ability to manage conflict, prioritize tasks, and thrive in a fast-paced environment., • Experience in military, local, state, or federal government environments., • Degree from an accredited two- or four-year college or university., • Experience managing both remote and on-site teams.

Job Description Eckerd Connects is an established long-standing Functional Family Therapy provider in Kansas and we are seeking Clinicians and Social Workers to join our expanding team in Wichita, Topeka, and Pittsburg areas. Our FFT model is not your typical “billable service” hours and allows for a generously flexible schedule, therapists really enjoy that part of working with us. We provide a small caseload (8-10 clients) which enables our Family Therapists to really help families and children, focusing on the clinical work and genuinely making a difference. Make more than a Living, Make a Difference Our Benefits: • Low-Cost Medical, Dental and Vision Insurance, • 19 days of Paid Time Off the first year, • 11 paid holidays, • Retirement savings plan with employer match up to 5%, • Flexible spending accounts, • Paid short-term and voluntary long-term disability, • Group Term Life and AD&D Insurance, • Voluntary term life insurance, • Public Service Loan Forgiveness (PSLF) Eligible Employer, • PTO Exchange Salary Rate: $58,000 This is a hybrid position. Remote case management with Travel Required throughout the assigned area for home Therapy Visits. Duties & Responsibilities • FFT Therapists conduct assessments and provide direct clinical treatment using methods compatible with Functional Family Therapy (FFT) principles and practices, documenting treatment efforts in a clear and concise manner to meet contract requirements and Eckerd policies., • Therapists will provide, at a minimum, weekly one-hour, home based family therapy sessions to clients for families who have adolescents between the ages of 10 and 17 using the FFT model and will be required to carry a caseload of 10-12 families, providing services an average of 12 weeks., • Conduct FFT assessment including review of referral information, identifying, and engaging key participants, identifying systemic strengths and weaknesses, and developing an analysis of the fit of problem behaviors within the ecological context. Utilize the Strengths and Needs Assessment (SNA) both at the on-set of treatment and at discharge. SNA must be administered within 72 hours of client intake., • Engage primary caregiver and other key participants in active change-oriented treatment by identifying and overcoming barriers to engagement. Identify nature of family relationships; risk and protective factors of each family member and the impact behavior patterns have on the family., • Implement a problem conceptualization, treatment planning, intervention implementation, and outcome review and strategy revision procedure using the FFT Analytic Process., • Develop an individualized service plan or update any pre-existing plan a youth/family may be working on at the time of referral. Ensure involvement of youth and family in the plan development. Qualifications • Bachelor's degree from an accredited College or University in a licensable academy field such as Psychology, Social Work, Counseling, or a related subject area. Masters degree preferred., • Licensure as a Social Worker, Licensed Mental Health Counselor, Licensed Marriage and Family Therapist, or Licensed Professional Counselor preferred., • 2 years of applicable full-time work or intern experiences with delinquency population, including individual, group or family counseling required. Preferred at least 2 years of in-home service and previous experience with FFT., • Hybrid position- set up with an office from your home for case management, but also have an office available to use as needed in Wichita and Pittsburg. Eckerd is very supportive of a home/work life balance. This job allows for that and leadership ensures that you feel supported in managing your work/home life time. Must be able to provide 24 hours, 7-days/week on-call crisis intervention to clients. Must be able to work a flexible schedule that includes nights and weekends., • Bilingual proficiency (English and Spanish) highly desirable., • Must have an appropriate and valid state driver's license and be able to meet requirements for Eckerd's Auto Insurance and be able to drive for business purposes. Must be capable of travel and driving within counties covered by the caseload for required in-home visits. *This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties that may be performed by a person so classified. About our Program: Eckerd Connects’ Functional Family Therapy (FFT) is an empirically grounded, well-documented and highly successful family intervention program for youth ages 11 – 18 involved in the juvenile justice system and their families. Intervention ranges from, on average, 8 to 12 one-hour sessions for mild cases and up to 30 sessions of direct service for more difficult situations, with an average length of service of three months. Services are offered in the family’s home with flexibility to work around the family’s schedule. Our Office Locations: Eckerd Connects | Kansas Functional Family Therapy 1999 North Amidon Avenue Suite 105 Wichita, KS 67203 611 N. Broadway Unit A Pittsburg, KS 66762 Please follow the link for more information about this program: Eckerd Connects employees and applicants for employment are covered by federal, state, and local laws designed to safeguard employees and job applicants from discrimination based on race, color, religion, sex, pregnancy, parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other status protected by applicable federal, state, or local laws. Eckerd Connects is committed to providing equal employment opportunities to all individuals, including individuals with disabilities. We comply with the Americans with Disabilities Act (ADA) and applicable state and local laws by providing reasonable accommodations to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices. Auxiliary aids and services are available upon request to individuals with disabilities. If you need assistance or accommodation due to a disability, please contact . Relay Services Dial 711. Know Your Rights: Workplace Discrimination is Illegal Copy & paste the link into your browser: . Eckerd Connects is a drug-free workplace and utilizes E-verify to confirm employment eligibility.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a highly motivated leader with excellent communication skills? We’re looking for someone like you to manage and support a team of customer service agents working on a variety of commercial, state, and federal projects. As a team coach and leader, you’ll play a critical role in guiding your team’s performance and ensuring their success. This is a management-level position, ideal for candidates with prior experience in supervision or customer service leadership. To be considered, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment assessment. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Supervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program wide. Customer Service Supervisor II conduct regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures Key Responsibilities: • Lead and manage a team of 15–25 front-line agents handling inbound customer service calls., • Coach and develop team members on service standards and best practices., • Monitor performance metrics and drive continuous improvement in productivity and quality., • Foster a culture of accountability, motivation, and personal excellence., • Set performance goals and manage scheduling and workforce planning., • Ensure customer satisfaction across all service interactions., • Collaborate with internal departments including QA, Training, IT, and Recruiting., • Provide regular feedback and performance reviews., • Oversee payroll submissions and ensure accuracy., • Support hiring, onboarding, coaching, and performance management., • Manage remote employees as needed., • Serve as a subject matter expert on client-specific operations. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? The ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must. The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization. REQUIRED QUALIFICATIONS • Minimum of 3 years of call center experience or 1 year in a management role., • Associate’s degree or equivalent combination of education and experience., • Strong interpersonal and communication skills., • Proven leadership and staff development experience., • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)., • Experience with call center tools and KPI/SLA management., • Conflict resolution and problem-solving skills., • Ability to thrive in a fast-paced, high-pressure environment., • Strong organizational and time management skills., • Clear, concise verbal and written communication., • A proactive, solution-oriented mindset. PREFERRED QUALIFICATIONS: • Experience in military, local, state, or federal government environments., • Degree from an accredited two- or four-year college or university., • Experience managing both remote and on-site teams.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a motivated leader with excellent communication skills and a passion for developing others? We’re looking for a dedicated individual to manage and support a team of customer service agents working on a variety of commercial, state, and federal projects. In this leadership role, you’ll guide your team to success through coaching, performance management, and operational excellence. This is a management-level position ideal for individuals with prior experience in customer service leadership, supervision, or call center management. You’ll be responsible for the performance, development, and success of a team of 15–25 front-line agents. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Supervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program wide. Customer Service Supervisor II conduct regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures Key Responsibilities: • Lead and manage a team of 15–25 entry-level customer service agents handling inbound calls., • Coach and develop team members on service standards, processes, and best practices., • Monitor and improve performance metrics, KPIs, and productivity benchmarks., • Foster a culture of accountability, continuous improvement, and excellence., • Oversee workforce management, including scheduling and goal setting., • Develop strategies to ensure high levels of customer satisfaction., • Motivate the team to identify and maximize sales opportunities., • Review and submit weekly payroll to ensure accuracy., • Drive revenue and profitability growth within the call center., • Track and analyze team and individual performance to identify trends and improvement areas., • Communicate updates and process changes clearly and effectively., • Provide regular feedback and coaching to agents on performance and development., • Collaborate with departments such as QA, Training, IT, and Recruiting., • Implement and audit quality assurance strategies to maintain service excellence., • Manage hiring, onboarding, coaching, and, when necessary, terminations., • Serve as a subject matter expert on client-specific operations., • Manage remote team members as needed., • Perform additional duties as assigned. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? The ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must. The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization. REQUIRED QUALIFICATIONS • Minimum of 3-years of total call center experience or 1-year of call center management experience, • Associate's degree or equivalent combination of education and relevant work experience, • Exceptional interpersonal & communication skills, • Strong supervisory experience including staff development, • Advanced knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint, • Demonstrated ability to drive sales through the actions of others, • Superior knowledge of call center tools and technology used to manage KPIs and SLAs, • Possess practical conflict resolution skills (both customer and agent conflict), • Proven leader with advanced time management, planning, organizational and multitasking skills, • Ability and eagerness to learn new products and system, • Ability to work in a professional, fast-paced environment, • Strong understanding of the contact center environment and the key levers to enhance performance and achieve client and financial targets, • Clear, concise and practical communication skills (both oral and written), • A solution-oriented and positive mindset that openly embraces change and stretches goals., • Strong organizational skills with an ability to prioritize objectives with little-to-no assistance, find issues, and create and execute solutions that address those issues., • An ability to hold team members accountable for job performance including adherence, KPI's, and process, • The ability to thrive in a fast-paced, ever-changing, and high-pressure environment. PREFERRED QUALIFICATIONS: • Military, local, state or federal government experience is a plus., • Graduation from an accredited two-year or four-year college or university is a plus, • Experience managing both remote and on-site reports is a plus

Job Description Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Whether you're looking to expand your HR expertise or launch a meaningful career, this is your opportunity to grow with a rapidly expanding organization. We are seeking an experienced Human Resource Business Partner to help drive our people initiatives, deliver outstanding internal HR support, and enhance our HR processes. The ideal candidate is a confident public speaker, personable, creative, dependable, and committed to excellence. Experience in call center operations or client services is highly valued. This is a full-time, on-site position requiring attendance at one of our local office locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive contests. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions. Key Responsibilities: • Provide general HR support in collaboration with operations teams, • Partner with remote HR teams and the HR Manager to address HR-related matters and initiatives, • Align HR strategies with business objectives and recommend improvements, • Promote employee engagement through a proactive, hands-on approach (including remote interactions), • Adapt to a fast-changing work environment influenced by economic and policy shifts, • Drive innovation in HR practices and process improvements, • Lead employee relations, retention, and recognition programs, • Manage a high-volume workload and multiple priorities effectively, • Demonstrate strong organizational and interpersonal skills Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles. • Minimum 1 year of experience in an HR Business Partner or related HR/operations role, • Some undergraduate-level education, • Excellent interpersonal and communication skills, • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint), • Familiarity with training tools and techniques, • Strong conflict resolution skills (including employee and customer-related issues), • Effective time management, planning, and multitasking abilities, • Strong written and verbal presentation skills, • Ability to thrive in a fast-paced, professional environment, • Skilled in planning, coordination, and adapting to various learning styles, • Comfortable giving and receiving constructive feedback, • Experience in military or government (local, state, or federal) environments, • Background in contact center operations, • Degree from an accredited two- or four-year college or university, • SHRM-SCP or equivalent HR certification

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Looking to grow your HR skill set or launch a rewarding career with a fast-growing team? We’re hiring an experienced Human Resource Business Partner to help lead and execute our people initiatives, deliver exceptional internal HR support, and enhance our HR processes. We’re looking for someone who is a confident public speaker, personable, creative, dependable, and driven. Experience in call center operations or client services is a strong advantage. This is a full-time, on-site position requiring attendance at one of our local office locations. We offer competitive benefits including performance bonuses, comprehensive medical, dental, and vision coverage, paid vacation and holidays, and exciting incentive contests. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions. Key Responsibilities: • Provide general HR support in collaboration with operations teams, • Partner with remote HR teams and the HR Manager to address key HR issues and initiatives, • Align HR strategies with business objectives and recommend improvements, • Foster employee engagement through proactive, hands-on approaches (including remote interactions), • Adapt to a dynamic work environment influenced by economic and policy changes, • Champion innovative HR solutions and continuous process improvement, • Lead employee relations, retention, and recognition programs, • Manage a high-volume workload and multiple priorities effectively, • Demonstrate strong organizational and interpersonal skills Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles. • Minimum 1 year of experience in an HR Business Partner or related HR/operations role, • Some undergraduate-level education, • Excellent interpersonal and communication skills, • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint), • Familiarity with training tools and techniques, • Strong conflict resolution skills (including employee and customer-related issues), • Effective time management, planning, and multitasking abilities, • Strong written and verbal presentation skills, • Ability to thrive in a fast-paced, professional environment, • Skilled in planning, coordination, and adapting to various learning styles, • Ability to provide and receive constructive feedback, • Experience in military, government (local, state, or federal) environments, • Background in contact center operations, • Degree from an accredited two- or four-year college or university, • SHRM-SCP or equivalent HR certification

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. At the heart of our mission is a commitment to creating a workplace culture that empowers our agents and leaders to passionately represent our clients’ brands. We believe that happy agents create happy customers and that excellence is the result of intention, effort, and execution. We’re currently seeking experienced Customer Service Supervisors to lead teams supporting a variety of commercial and public sector clients. This is a full-time, on-site position requiring daily attendance at one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities As a Sales Supervisor, you’ll manage the day-to-day performance and development of 15–20 inbound agents. You’ll be responsible for driving results, improving processes, and ensuring a high standard of service and sales performance. You’ll also work closely with the Call Center Operations Manager to ensure alignment with company policies and goals. Key Responsibilities: • Lead and coach a team of 15–20 inbound sales and service agents., • Monitor performance metrics and drive improvements in productivity and quality., • Conduct regular coaching sessions and performance reviews., • Motivate the team to meet and exceed sales goals., • Ensure accurate payroll submissions and adherence to scheduling., • Collaborate with internal departments to support training, quality, and IT needs., • Identify opportunities for process improvement and operational efficiency., • Support hiring, onboarding, and performance management as needed. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? The ideal candidate for this role would share and understand our high growth objectives. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent our company internally and client facing is a must. The right candidate will exhibit good business judgment and acumen and be both confident and flexible in their views. This position will require the ability to work with multiple business units to acquire operational knowledge and execute on departmental initiatives. • Associate’s degree or equivalent work experience., • Minimum of 3 years in a call center environment or 1 year in a supervisory role., • Strong leadership and team development skills., • Excellent communication and interpersonal abilities., • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)., • Experience with call center tools and KPI/SLA management., • Ability to resolve conflicts and manage performance effectively., • Strong organizational, time management, and multitasking skills., • Eagerness to learn new systems and adapt in a fast-paced environment.Preferred Qualifications, • Experience in military, local, state, or federal government environments., • Degree from an accredited two- or four-year college or university., • Experience managing both remote and on-site teams.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Advance your career or grow your skill set with our rapidly expanding team! We’re seeking a dedicated and experienced Human Resource Business Partner to help lead and implement our people initiatives, deliver exceptional internal HR support, and continuously improve HR processes. We’re looking for someone who is a confident public speaker, personable, creative, dependable, and driven. Prior experience in call center operations or client services is highly desirable. This is a full-time, on-site position requiring attendance at one of our local office locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive contests. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions. Key Responsibilities: • Deliver general HR support in collaboration with operations teams, • Collaborate with remote HR teams and the HR Manager to address HR-related matters and initiatives, • Align HR strategies with business goals and recommend improvements, • Foster employee engagement through a proactive, hands-on approach (including remote interactions), • Adapt to a dynamic and evolving work environment influenced by economic and policy changes, • Champion innovative HR practices and process improvements, • Lead employee relations, retention, and recognition programs, • Manage a high-volume workload and multiple priorities effectively, • Demonstrate strong organizational and interpersonal skills Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles. • Minimum 1 year of experience in an HR Business Partner or related HR/operations role, • Some undergraduate-level education, • Excellent interpersonal and communication skills, • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint), • Familiarity with training tools and techniques, • Strong conflict resolution skills (including both customer and employee interactions), • Effective time management, planning, and multitasking abilities, • Strong written and verbal presentation skills, • Ability to thrive in a fast-paced, professional environment, • Skilled in planning, coordination, and adapting to various learning styles, • Comfortable giving and receiving constructive feedback, • Experience in military or government (local, state, or federal) environments, • Background in contact center operations, • Degree from an accredited two- or four-year college or university, • SHRM-SCP or equivalent HR certification

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

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DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

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DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

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DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

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DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

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DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

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DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

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DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

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DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl

PMA USA (Performance Matters Associates, INC.We exclusively represent Washington National Insurance Company, who has been around for more than 100 years and is committed to helping people prepare for the unexpected at every stage of life with its portfolio of supplemental health and life insurance p

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a side hustl