Customer Service Rep
10 days ago
Union
Job Description About us Unikoo Glass & Hardware is a fast-growing company in the glass and hardware business with its location in El Monte, Santa Ana CA, New Jersey, distributors and business partners in the major cities in the U.S. To create a quick-responding but friendly environment for our customers and partners, we aim to look for self-motivated people with cheerful attitudes and team spirit. If this is the culture you are looking for, you are welcomed to join us! Responsibilities: • Duties include but are not limited to answering customer calls, providing prompt issue resolution, and assisting in onboarding new accounts., • Makes outbound customer calls to gain information and follow-up to resolve customer issues., • Minimum 1-year customer interaction experience, • Good work ethic, self-starter, team player, and strong attention to detail, • Ability to multi-task while working on several projects at once, • Results-oriented, organized, and effective time-management skills, • High School Diploma/GED; Associate degree and above preferred, • Experience in glass industry, • Experience with rigorous inbound calls, • Experience with Business-to-Business account support, • Competitive pay and performance-based bonus, • Paid Sick Leave and holidays, birthday paid time off, • Dental insurance, • Health insurance, • 8 hour shift