Athena Clinical Systems Analyst
11 days ago
New York
Clinical Systems Analyst – Athena • Location: Queens, NY, • Position Type: Contract-to-hire – will convert to FTE after 6 months, • Number of Openings: 1, • Start Date: ASAP, • Contract Length: 6 month contract, • Salary Conversion: Around $120K, • On-site Requirements: First 6 months will require 5 days per week on-site. After the 6 month acclimation period, this will switch to a hybrid 2 days on-site / 3 days remote per week., • Onboarding Process: We conduct a standard background check and drug screen for all of our consultants. Position Summary: • The Clinical Systems Analyst II supports the implementation, optimization, and ongoing maintenance of clinical information systems, with a primary focus on Ambulatory Services. This role bridges clinical operations and IT, ensuring AthenaOne (athenahealth) solutions effectively support workflow efficiency, patient care delivery, and organizational objectives., • We need a Tier 2 SME type of skillset. Candidates don’t necessarily have to have Athena experience but needs to have at least 5+ years of solid ambulatory systems analyst experience. Key Responsibilities / Job Duties: • Clinical Systems Support & Maintenance, • Provide ongoing support for AthenaOne, including template updates, order sets, user profiles, access controls, integrations, and interfaces, • Deliver end-user training for physicians, residents, and clinical/non-clinical staff, • Serve as a primary resource for application troubleshooting and help desk support, including participation in on-call rotation, • Implementation & Optimization, • Coordinate and support system implementations, upgrades, enhancements, and optimizations, • Develop and execute test plans, including functional, integration, and usability testing, • Create detailed test scenarios and datasets, and review results with leadership, • Identify system improvement opportunities and recommend enhancements aligned with best practices, • Workflow Analysis & Process Improvement, • Analyze, document, and redesign clinical workflows to improve system efficiency, • Evaluate the impact of system changes and educate staff on new functionality and releases, • Partner with informatics teams to optimize clinical processes and system utilization, • Collaboration & Stakeholder Engagement, • Act as a liaison between IT, clinical departments, vendors, and end users, • Collaborate with report writers to support report development and data needs, • Participate in technology evaluations, system selections, and integration efforts, • Project & Operational Support, • Lead or contribute to multiple concurrent projects, ensuring timely delivery, • Prioritize tasks and respond effectively to urgent operational needs, • Travel to multiple sites as needed to support workflow analysis and system adoption, • Maintain clear and effective documentation and communication across all stakeholders Position Qualifications: • Minimum of 5 years of experience supporting ambulatory systems is required (AthenaOne /athenahealth experience is preferred, not required), • Proven experience with Ambulatory EHR system implementations, upgrades, and workflow optimization, • Strong understanding of ambulatory clinical workflows and operations, • Demonstrated ability to manage multiple projects and priorities simultaneously, • Experience handling confidential patient and organizational data with discretion, • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint), • Experience with project management and presentation tools preferred, • Strong analytical, problem-solving, and communication skills