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Job Description Founded in 1974, Community Access continues to uphold and operate as a pioneer of supportive housing and social services in NYC for people with mental health concerns. We proudly lead advocacy efforts that rally our community to promote human rights, social justice, and economic opportunities for all. We are built upon the simple truth that people are experts in their own lives. Our programs are spread across 25 locations and include over 1200 units of supportive housing in three boroughs, the Howie the Harp Advocacy Center, Peer-driven Crisis Respite Center, Adult Home Initiative, Assertive Community Treatment (ACT) and the Intensive Mobile Team (IMT). Program/Department Description Community Access provides affordable housing, supportive services, education, training and employment services, integrated rehabilitation and treatment services, and care coordination to individuals with psychiatric disabilities, histories of homelessness, substance use, criminal justice involvement and serious health concerns. The Housing department provides permanent and affordable supportive housing for individuals living with mental health concerns and low-income community residents and families, as well as licensed transitional residential programs for individuals moving from institutions into the community. Services are geared towards assisting people in maintaining their housing and moving forward with their lives in stable community-based environments. Overview The Director of the Housing Mobile Team provides administrative oversight and leadership for the Housing Mobile Team which works with individuals living in Community Access Supported Housing who present complex needs such as mental health or behavioral crises or challenges with aging in place. The Director is responsible for supervision of all team members. They are responsible for ensuring that services are provided within the scope of the agency’s mission and values as well as meeting all funder and agency standards for staff recruitment, staff supervision, record keeping, reporting, budgeting, collaborating with other departments and programs and developing and maintaining relationships with community members and organizations. Key Performance Indicators • Completes all internal and external reporting as required on time., • Utilize all required systems to complete responsibilities (PSYCKES, Healthix, CAPS, NIMRS, MAVEN, etc.)., • Provide weekly supervision for assigned staff and document supervision notes in the official record., • Forward staff recruitment needs to HR within one week of known staffing vacancy., • Screen applicants for vacant positions within three business days of application., • Ensure that assessments are completed on time., • Ensure completion of progress notes for all contacts, collaterals, and engagement attempts within 2 business days Job Qualifications • Have an understanding, appreciation, and commitment to the philosophy and mission of Community Access., • Commitment to person-centered treatment strategies, upholding participants’ rights, and self-determination in service provision., • Master’s degree in social work or related field, Licensed in New York State LCSW or LMSW required., • Minimum of three (3) years direct clinical experience with adults in a behavioral health setting., • Knowledge of multi-disciplinary mobile team experience, required., • Minimum three (3) years supervisory or management experience., • Experience developing, implementing and evaluating program and participant goals., • Experience training, coordinating and evaluating the work of clinical and support staff., • Demonstrated leadership skills, ability to work as part of a team and skill in communicating program goals and holding people accountable to reaching them., • Ability to prioritize and meet deadlines., • Be creative and flexible., • Able to show initiative and be responsible for follow through., • Be skilled in conflict mediation/negotiation and have an assertive approach to problem solving, • Available to work a flexible schedule, mornings, evenings and weekends in response to participant needs., • Must be able to work in the community, including use of public transportation., • Must be able to lift and carry 20 pounds., • Computer proficiency in Windows operating systems and programs, such as MS Word, Excel, PowerPoint, as well as comfort with learning new electronic systems., • Bilingual Spanish-speaking, preferred, • Must be fingerprinted and cleared by the New York State Justice Center Bilingual candidates are encouraged to apply. Interested candidates should apply on . Community Access is an Equal Opportunity Employer. M/F/D/V. Women, People of Color and Members of the LGBT community are strongly encouraged to apply. We are dedicated to a workforce where at least 51% of our employees identify as having a personal experience using mental health services.

Job DescriptionResidential Plumber We invite full-time Residential Plumbers to join our team in Union, NJ. Those with no plumbing experience should sign up on our careers page to get updates for Apprenticeships & Helper positions. Who We Are Service Professionals is a family-owned home services company serving most of New Jersey since day one. We do plumbing, heating, cooling, and electrical — and we're not a franchise. We're your neighbors. And we're building something we're proud of. ???? Join us on this remarkable road, where every day our success story is written with thumbs pointed up. What We Offer We take care of our people — because that's how they take care of our customers. Depending on experience, base pay ranges from $25–$50/hr. With our uncapped performance bonuses, high performers can earn $100,000–$200,000+ in total compensation. * Top-of-Market Pay: We benchmark against the industry and aim to beat it. Our bonus program is uncapped and rewards the work you actually do. * Full Benefits: Health and dental paid with deductibles covered. 401k for full-time staff. * Your Own Truck: Gas card included. Take it home and get dispatched from there — no commute. * Real Career Growth: We've promoted from within since the beginning. If you want to grow, we're the spot. * Fewer On Call: Everyone in the department does an on-call rotation before you do another. It works out to once every 12-15 weeks. * Consistent hours: We can't guarantee hours, but we're committed to dominating local marketing so that we keep the calendars full. Who You Are You're the kind of tech we'd send to our own mother's house without thinking twice. * You take pride in doing the job right, especially when nobody's checking. * You're comfortable with technology — ServiceTitan, iPads, digital invoicing. It's part of the job. * You know how to talk to homeowners. You can sit at a kitchen table, explain the options, and help someone make the right call for their home and budget. * You hold yourself to a standard. You track your numbers because you care about being good at this. What You Know * Strong residential plumbing knowledge — you've been running service calls and diagnosing real problems in real homes. * Solid understanding of safety regulations and local codes. * Valid driver's license with a clean driving record. * Fluent in English. What Will You Do? You'll run residential plumbing service and repair calls — including the tough ones. You'll diagnose issues, present honest options, and build relationships with customers who call back and ask for you by name. Day to day, that means: * Diagnosing and resolving plumbing issues across a range of systems. * Spotting potential problems early to prevent callbacks and breakdowns. * Walking homeowners through their options — repair vs. replace, financing, service agreements — so they can make an informed decision. * Owning your numbers. You'll know your metrics and hold yourself accountable for hitting revenue and service goals. We Are An Equal Opportunity Employer Service Professionals is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Service Professionals is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Physical Demands/Working Conditions (All Trades and Warehouse Departments) To perform the duties of this job, you are regularly expected to sit, stand, walk, kneel, squat, stoop hands to finger, handle controls, hear, and talk. You must be able to reach with your hands and arms, climb ladders, and work in hot/cold environments such as crawl spaces. You will regularly lift 50+ pounds. Specific vision abilities required include close vision and the ability to adjust focus. The work environment can vary depending on the season and scope of work - you will be expected to be outside throughout multiple seasons. ???? Apply now to join a remarkable team!

Job Description Group Home Residential Manager– Residential Services Location: Union County Job Type: Full-Time Salary: 57,875.00 to 61,500.00 Benefits: Medical, Dental, Vision, 401k (Up to 4% Match), Life Insurance, Flexible Spending Plan, 3-Weeks Paid Time Off, Paid Holidays, Employee Life Assistance Program, Access to Atlantic Federal Credit Union and NJM Insurance, Secure Advantage, Discount at Local Childcare Academy and ADP Market Place. Summary: Seeking Manager with at least 2 years DDD Management Experience. Following DDD and PILLAR policies and procedures, and in accordance with expressed preferences and desires of individual residents, administers and supervises operation of a group living facility. The Residence Manager must cooperate with PILLAR, the Office of Licensing, the Division of Developmental Disabilities, and the Department of Human Services in any inspection or investigation. Essential Duties: • Supervising individual medical, activity, financial, and other recordkeeping and insures that required records and reports are completed and submitted according to requirements., • Performing functions of Residential Care Assistant or shift supervisor and supporting individuals in implementation of IHP/ISP or other goals and objectives., • Adhering to standard health precautions and insuring wellbeing of residents by monitoring individual health and following up on medical, dental, and emotional health requirements, communication, social, recreation, and ADL skills, family/community functioning, and financial, training and habilitation needs; may accompany residents to appointments; may administer prescribed and over-the-counter medication., • Maintaining safety and security by making periodic inspections, conducting fire drills according to schedules, enacting safety procedures, and training residents and staff; ensures that licensing standards are always maintained; conducts house meetings for residents and staff meetings for direct care employees., • Hiring, directing, supervising, and training staff; coordinates staff schedules to coverage; conducts staff meetings; counsels and disciplines staff; evaluates staff performance and makes recommendation for compensation, promotion, transfer, or termination., • Developing policies, guidelines and procedures based on experience and need; follows DDD and Pillar policies and procedures as described in Division Circulars, Pillar Policy Manual and Pillar Group Home Policy Manual to respond to and report about emergencies, incidents, operational breakdowns or other individual or systematic concerns in a timely manner; may conduct investigations regarding unusual incidents or issues relating to health, safety, or general welfare of residents., • Taking lead role and participates in annual Licensing; participates in bi-annual Q&A audits and responds to findings with written plans of corrections., • Maintaining ongoing communication with family, case managers and others; participates in case management conferences or other meetings relating to concerns of individuals; interacts with residents’ family members and friends and facilitates communications, coordinates activities with day program staff, professional consultants, representatives of other provider agencies; communicates with DDD staff as delegated by supervisor., • Implementing annual operating budget for the residential facility; monitors and approves all budgetary expenditures; secures and accounts for personal funds of group home residents; assists residents with money management and ensures that individual funds expended as desired., • Supervising upkeep of home in terms of safety, cleanliness, and comfort; coordinates maintenance and repair of home and all equipment; orders and maintains supplies as needed. QUALIFICATIONS: • At least 21 years of age (Insurance Purposes), • Minimum of 3 year's DDD Management experience, preferably in a medical home with licensing experience., • High school diploma or GED, • BA/BS degree in Social Service, Rehabilitation, LPN or similar discipline preferred., • Valid driver’s license with 4 points or less always, • 5 years of successful employment working with adults with disabilities, • Experience handling a variety of medical diagnoses and behavioral needs, • Experience conducting doctor appointments with individuals with disabilities, • Ability to successfully complete Pillar trainings in required period and to adhere to DDD policies and procedures., • Ability to drive a multi-passenger vehicle., • Successful completion of drug screening, criminal history background and TB screening Pillar Care Continuum is an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace. We consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic. 8am to 4pm Tuesday to Saturday. Additional flexibility required based on home needs.

Job Description Porter – West 129th Street Organization Description The West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is a community‐based organization whose mission is to provide safe, affordable housing with supportive services within a residential setting which enhances the independence and dignity of each person. WSFSSH develops, manages, and provides housing and social services for low‐ income older persons, many of whom live with mental illness and/or have experienced homelessness. Summary Description Under the supervision of the Super and the Administrator, provide a range of services and supervision to residents of West 129th Street Home with the goal of enabling residents to live as safely and independently as possible. Routine Maintenance: * • Regular maintenance (mopping, vacuuming, cleaning walls, handrails, surfaces, doors, collecting garbage) of the following areas:, • common areas on resident floors, • common areas in the mezzanine and lobby, • mezzanine offices, • stairwells, • elevator lobby and laundry on the basement level, • sidewalk in front of building (make sure clean, free of hazards (for example, snow or ice), • Regular cleaning of the elevator (including, but not limited to: walls, interior and exterior doors, door-tracks.), • Regular maintenance of all shared bathrooms on the mezzanine, the lobby and the resident floors (clean all surfaces, mop floors, empty garbage, assure adequate supplies of paper products and soap), • Assure the lobby, common areas of the mezzanine, and sidewalks are clean and free of hazards, • Maintain cleaning checklists Maintenance and Repairs: • Assist super, as directed, in preparing vacant resident rooms for move-ins, • As directed: assist in painting and light repairs, • As directed: assist in special projects (for example: stripping and waxing floors) Deliveries and Supplies: • As directed: assist in the reception of food and supplies, including checking in deliveries (checking actual items against delivery slip, assuring that deliveries are intact—no damaged cartons), implementing prompt and safe storage of perishables, implementing appropriate storage of all supplies., • Assist in maintaining inventory of supplies, • Assist with distribution of supplies OTHER • Work as a member of the team to establish and maintain high level of care and respect for and communication with residents., • Work cooperatively with other staff members, • Share information about resident progress, needs, and problems with other staff, • Attend training sessions and conferences as required for enhancement of job skills, • Implement emergency procedures as necessary, • Submit all required reports in a complete and timely manner, • Assist with other duties as directed QUALIFICATIONS EXPECTED: • Preferred: Minimum of 1 year experience working with dependent persons, • At least 18 years of age., • Able to work in a multi-cultural environment, with staff and residents, • Emotionally, mentally, and physically able to perform job responsibilities., • Able to speak, read, and write English (as required by DSS regulation 487.9.13) WSFSSH is an Equal Employment Opportunity Employer (EEO); employment is based upon employees’ qualifications without discrimination on the basis of race, creed, color, national origin, religion, sex, age, disability, marital status, sexual orientation, military status, citizenship status, genetic predisposition or carrier status, or any other protected characteristic as established by law. Multiple shifts available! Sunday - Thursday, 9am-5pm Tuesday - Saturday, 9am-5pm Powered by JazzHR uIv6epz9Fk

Job DescriptionSalary: $68,000/yr. RESIDENTIAL MANAGER Group Home for Developmentally Disabled Adults Valley Stream, LI Starting salary: $68,000/yr. Catholic Charities of Long Island models the love of Jesus by offering dignified and compassionate care to poor and vulnerable neighbors of every faith and background. In-person service at more than 50 sites throughout Nassau and Suffolk counties is inspired by the Gospel call affirming the sacredness of every human life. CCLI is looking for a RESIDENTIAL MANAGER with a generous heart and a desire to contribute to the well-being of others to carry out our mission on Long Island. By joining our team, you will share in the joy of providing care with dignity and life with hope. Position Description: For the position of Residential Manager, we are looking for a dedicated, talented individual who has a passion for helping our developmentally disabled adults to achieve their goals and live a full life. Current open position is located in our Valley Stream, LI group home. A comprehensive benefits package accompanies the position including contributory medical/dental coverage, free life insurance, retirement savings plan, 18 agency holidays, and generous earned time off. Major responsibilities include: • Ensure quality of resident care is provided, 24 hrs./day, 7 days/week;, • Develop and implement Individualized Service Plans;, • Manage staff scheduling, training, performance management and regulatory compliance;, • Overseeing optimal household maintenance and adherence to budgets. Our ideal candidate will have: • BA/BS plus 2 years or HSD/GED plus 3-5 years management or staff supervisory experience in a group home for developmentally disabled adults, • Experience caring for medically frail seniors, including those with mobility issues. Qualifications include: • Clean, valid NYS Drivers License, • Ability to accommodate a flexible work schedule according to resident care needs, • Ability to assist in 2-person lift of consumer, • Ability to transfer person weighing as much as 250 pounds in and out of bed to a wheelchair, from a wheelchair to toilet or mat, or from a mat to a wheelchair, • Ability to propel consumer in wheelchair safely, • Capable of stooping and crouching to lift, • Ability to protect self, in a non-aggressive manner, during physical or emotional outburst of a resident TO APPLY ONLINE: Visit our website at This rate of pay serves as a good faith estimate. Actual pay is based on a number of factors which may include a candidates qualifications, skills, competencies, experience and work location. The salary range or rate listed does not include any differential pay or other forms of compensation, such as the value of benefits, which may be applicable to this position. A complete list of our job opportunities can be found on our website at: Catholic Charities of Long Island An Equal Opportunity Employer

Job Description LOCATION: Brooklyn, NY REPORTS TO: Casework Supervisor DEPARTMENT: Family Support Services SCHEDULE: Full Time / Hybrid $1,000 Hiring Incentive AGENCY BACKGROUND: MercyFirst is a not-for-profit human and social service agency that has been serving children and families in need since we were founded by the Sisters of Mercy/Hermanas de las Misericordia in 1894. Today our agency continues to address the emotional and physical needs of children and families in Brooklyn, Queens and across Long Island through innovative treatments and life-changing interventions. We provide community-based prevention and family foster care services, group homes in the community for struggling children and families within the child welfare and juvenile justice systems, and short-term residential services for unaccompanied migrant children. Each year, MercyFirst serves more than 3,000 children, teenagers and families overcome enormous obstacles, re-imagine their futures and develop their full potential. PROGRAM BACKGROUND: Family Support Programs provide family focused assistance utilizing Solution Based Casework model which focuses on goals to stabilize and support families. Promoting skill acquisition and behavior change which aligns to the promotion of child well-being outcomes. POSITION SUMMARY: Family Support Case planner supports and stabilizes families involved with Child Welfare or in crisis utilizing the Solution Based Casework model to prevent out of home placement. Case work counseling is provided and/or referred to address issues concerning Intimate Partner Violence, Mental Health concerns, Substance Use, and School difficulties. Home visits are required to assess the safety of children. REQUIRED QUALIFICATIONS: • Bachelor’s degree in a related field (Social Work, Psychology, Mental Health), • Proficiency in Microsoft Word and Outlook, • Excellent communication skills (verbal and written), • Ability to engage with clients, • Knowledge and training in working with children and families including child development stages and family dynamics., • Willing to make home visits and work various hours (no weekends), • Understanding and willingness to commit to the agency’s Mission, core values, Sanctuary Commitments and Diversity, Equity, Inclusion, and Belonging (DEIB). BENEFITS/PERKS: • A comprehensive health insurance package including medical, dental and vision plans for you and your family, • 403B retirement benefits, • Employer-paid life insurance and long-term disability insurance, • Generous paid time off (vacation, personal, sick, 12 paid holidays), • Free employee assistance program through National EAP, • Insurance discounts for our staff and their families, • Trainings to support professional and personal development, • Employee wellness program Hiring Incentive - $1,000 after 500 worked hours MercyFirst is an inclusive, anti-racist, multicultural organization and an Equal Opportunity Employer who welcomes prospective employees from diverse backgrounds for all levels at the agency. We strive for a workforce that is reflective of the communities we serve, and do not discriminate on the basis of actual or perceived race, color, national origin, alienage or citizenship status, religion or creed, sex, sexual orientation, gender identity and/or expression, disability, age (18 and over), military status, prior record of arrest or conviction, marital status, partnership status, care giver status, pregnancy, genetic information or predisposition or genetic characteristic, unemployment status, status as a victim or witness of domestic violence, sex offenses or stalking, consumer credit history, or any other status protected by federal, state, and/or city law. This includes, but is not limited to, employment actions against and treatment of employees and applicants for employment. Company DescriptionWe are a non-profit agency for children and family services. A career with MercyFirst, an innovative, community-based social service agency, can be meaningful in so many ways. Be part of an organization committed to making a positive difference in the lives of children and families struggling to make their way in the world. In addition to the rewarding work we accomplish as a team each day, MercyFirst also has generous compensation and benefits offerings, a great client and employee-focused internal culture, and career advancement opportunities. We are seeking qualified and motivated professionals who want to help MercyFirst build lasting foundations for children and youth with complex needs, and help them overcome and recover from trauma and prepare for a promising future. MercyFirst is an inclusive, anti-racist, multicultural organization and an Equal Opportunity Employer who welcomes prospective employees from diverse backgrounds for all levels at the agency. We strive for a workforce that is reflective of the communities we serve, and do not discriminate on the basis of actual or perceived race, color, national origin, alienage or citizenship status, religion or creed, sex, sexual orientation, gender identity and/or expression, disability, age (18 and over), military status, prior record of arrest or conviction, marital status, partnership status, care giver status, pregnancy, genetic information or predisposition or genetic characteristic, unemployment status, status as a victim or witness of domestic violence, sex offenses or stalking, consumer credit history, or any other status protected by federal, state, and/or city law. This includes, but is not limited to, employment actions against and treatment of employees and applicants for employment.We are a non-profit agency for children and family services. A career with MercyFirst, an innovative, community-based social service agency, can be meaningful in so many ways. Be part of an organization committed to making a positive difference in the lives of children and families struggling to make their way in the world. In addition to the rewarding work we accomplish as a team each day, MercyFirst also has generous compensation and benefits offerings, a great client and employee-focused internal culture, and career advancement opportunities.\r\n\r\nWe are seeking qualified and motivated professionals who want to help MercyFirst build lasting foundations for children and youth with complex needs, and help them overcome and recover from trauma and prepare for a promising future.\r\n\r\nMercyFirst is an inclusive, anti-racist, multicultural organization and an Equal Opportunity Employer who welcomes prospective employees from diverse backgrounds for all levels at the agency. We strive for a workforce that is reflective of the communities we serve, and do not discriminate on the basis of actual or perceived race, color, national origin, alienage or citizenship status, religion or creed, sex, sexual orientation, gender identity and/or expression, disability, age (18 and over), military status, prior record of arrest or conviction, marital status, partnership status, care giver status, pregnancy, genetic information or predisposition or genetic characteristic, unemployment status, status as a victim or witness of domestic violence, sex offenses or stalking, consumer credit history, or any other status protected by federal, state, and/or city law. This includes, but is not limited to, employment actions against and treatment of employees and applicants for employment.

Job Description Job Posting Porter – West 108th Street Organization Description The West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is a community‐based organization whose mission is to provide safe, affordable housing with supportive services within a residential setting which enhances the independence and dignity of each person. WSFSSH develops, manages, and provides housing and social services for low‐ income older persons, many of whom live with mental illness and/or have experienced homelessness. Summary Description Under the supervision of the Super and the Property Manager, provide a range of services and supervision to residents of West 108th Street Home with the goal of enabling residents to live as safely and independently as possible. Routine Maintenance: * • Regular maintenance (mopping, vacuuming, cleaning walls, handrails, surfaces, doors, collecting garbage) of the following areas:, • common areas on resident floors, • common areas in the mezzanine and lobby, • mezzanine offices, • stairwells, • elevator lobby and laundry on the basement level, • sidewalk in front of building (make sure clean, free of hazards (for example, snow or ice), • Regular cleaning of the elevator (including, but not limited to: walls, interior and exterior doors, door-tracks.), • Regular maintenance of all shared bathrooms on the mezzanine, the lobby and the resident floors (clean all surfaces, mop floors, empty garbage, assure adequate supplies of paper products and soap), • Assure the lobby, common areas of the mezzanine, and sidewalks are clean and free of hazards, • Maintain cleaning checklists Maintenance and Repairs: • Assist super, as directed, in preparing vacant resident rooms for move-ins, • As directed: assist in painting and light repairs, • As directed: assist in special projects (for example: stripping and waxing floors) Deliveries and Supplies: • As directed: assist in the reception of food and supplies, including checking in deliveries (checking actual items against delivery slip, assuring that deliveries are intact—no damaged cartons), implementing prompt and safe storage of perishables, implementing appropriate storage of all supplies., • Assist in maintaining inventory of supplies, • Assist with distribution of supplies OTHER • Work as a member of the team to establish and maintain high level of care and respect for and communication with residents., • Work cooperatively with other staff members, • Share information about resident progress, needs, and problems with other staff, • Attend training sessions and conferences as required for enhancement of job skills, • Implement emergency procedures as necessary, • Submit all required reports in a complete and timely manner, • Assist with other duties as directed QUALIFICATIONS EXPECTED: • Preferred: Minimum of 1 year experience working with dependent persons, • At least 18 years of age., • Able to work in a multi-cultural environment, with staff and residents, • Emotionally, mentally, and physically able to perform job responsibilities., • Able to speak, read, and write English (as required by DSS regulation 487.9.13) WSFSSH is an Equal Employment Opportunity Employer (EEO); employment is based upon employees’ qualifications without discrimination on the basis of race, creed, color, national origin, religion, sex, age, disability, marital status, sexual orientation, military status, citizenship status, genetic predisposition or carrier status, or any other protected characteristic as established by law. Powered by JazzHR TCwvioK2g1

Job Description Summary Job Description: The Case Planner Supervisor must be high energy with a bias for action. Must be able to effectively manage crises and conflicts. Practices and drives teamwork within and between program service units. Responsible for supervision and guidance to case planning team. Works across program departments to ensure resident goals are in progress and is committed to success as related to resident outcomes. Ensures documentation; reports, court hearings, meetings, trainings are scheduled/ attended as necessary for department expectations as set forth by agency and ACS/ OCFS and other stakeholders. Implements/ schedules training as needed and ensures case planning team compliance with agency procedure and protocol. This position offers a full-time, 35 hour-per-week, field and in person work schedule and is based in Rockaway Park, New York. From time to time, this position requires work outside of normally scheduled working hours. About St. John’s Founded in 1826 as a home for orphaned children, St. John’s has evolved into a nonprofit social services agency providing residential care to New York City youth involved in the child welfare and juvenile justice systems. We offer holistic, trauma-informed support to young people up to age 21. Our main campus in Rockaway Park, Queens, houses a Residential Treatment Center, Close to Home Non-Secure Placement programs, administrative offices, clinical services, and an on-site NYC Department of Education school. We also operate a Non-Secure Detention residence in Richmond Hill and Limited Secure Placement programs in Brooklyn and Staten Island. St. John’s is dedicated to helping youth heal, grow, and build the skills they need to achieve their goals and return to family or a stable, supportive environment as engaged members of their communities. Principal Responsibilities • Demonstrates fidelity to the agency’s service values and organizational imperatives., • Monitors submission of progress notes, Court Reports, FASP, PHR’s and other case planning documentation as required., • Conducts weekly supervision with Case Planners to ensure agency, ACS/ OCFS mandates and requirements are adhered to., • Responsible for review of documentation to ensure Case Planner’s are documenting casework and collateral contacts and case progress as it relates to ACS/ OCFS and agency mandates., • Assumes responsibility for case planners’ tasks/ actions as related to the established goals for assigned resident youth., • Provides 24-hour support to social service team and resident youth as it relates to permanency planning and contact resolution., • Attends Family Team Conference and/or other staffings and meetings as necessary/required., • Engages in bi-weekly group supervision with Director of Social Services and MST-FIT staff/program to monitor MST-FIT referrals made on behalf of residents/families., • Monitors and ensures time management and organization within social services to ensure adherence to the Qualified Residential Treatment Placement/other policies governing the department/ program., • Attends any/ all trainings as recommended/ required., • Assumes duties, as assigned, during the absence of the departments Program Director., • Any and all other duties as assigned. Required Qualifications and Experience • MSW required with a minimum of 2 years of supervisory experience with some knowledge of child welfare, preferably in congregate care setting., • Mature, professional, leads by example, with a strong sense of purpose and performance expectations/service excellence., • Fidelity to trauma informed care when engaging with resident population and staff alike., • Strong writing and communication abilities., • Proven supervisory success and basic child welfare knowledge., • Must be high energy with a bias for action. Travel Requirements This position offers a full-time, in-person and field schedule and is based in Rockaway Park and does require travel to other locations when needed. Disclaimer The statements herein are intended to describe the general nature and level of work being performed by the incumbent in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of a person in this position. Diversity, Equity, Inclusion and Belonging Statement With more than 250 years of combined experience, Little Flower Children and Family Services of New York and St. John’s Residence for Boys have a long-standing history of serving children, youth, adults and families of color. Our mission, vision and values are grounded in elevating the shared humanity of every staff member, community partner and those with whom we engage. We recognize that our DEIB work is continuously evolving as we strive for equity and inclusion for individuals of all races, ethnicities, genders, sexualities, ages, abilities, religions and lived experiences. Accessibility Some job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may be designed to protect the safety and health of the employee, their fellow employees and the individuals being served and may therefore exclude some individuals. Equal Employment Opportunity Statement St. John’s Residence for Boys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other legally protected group status.

Job Description JOB DESCRIPTION JOB TITLE: SHIFT SUPERVISOR FLSA: NON-EXEMPT DIVISION: SERVICES – SECURITY REPORTS TO: SECURITY MANAGER LOCATION: COLLEGE POINT (QUEENS) SALARY: $24 PER HOUR SUMMARY: The Shift Supervisor is responsible for performing work involving a variety of specialized assignments, and security systems in a 200+ bed women’s homeless shelter. Shift Supervisor reports to the Security Manager. DUTIES & RESPONSIBILITIES: • Train new security/residential aide employees in all aspects of the facility., • Supervise and delegate tasks assigned to SSO/residential aides, drivers and kitchen staff working on assigned shifts, • Monitor access control, and ensure effective use of the magnetometer and x-ray machine, • Respond to incidents and utilize crisis management to protect the safety of the staff and clients, • Make rounds throughout the facility, and external premises to prevent, detect, deter, and report of hazardous situations, trespassers, and illegal activities., • Respond to emergencies in person throughout the building, and provide guidance and support to line staff and subordinates., • Complete monthly security reports, • Create incident reports and disseminate as appropriate, • Document in CARES and other Westhab protocols, • Facilitate process when EMS and NYPD are on site, • Conduct daily security and fire safety system inspections, • Fulfill all job responsibilities of a Client Care Monitor in their absence., • Adjust staff schedules due to sick calls, and unexpected staff shortages, • Maintain safety and security of clients and staff., • Provide crisis intervention when needed., • Assist Security Manager in preparing and executing fire drills., • Review log book entries, incident reports, and critical administrative responsibilities on assigned shift, checking for errors and ensuring accuracy, • Attend and conduct various meetings and training’s as needed., • Check inventory of all assigned equipment daily, and investigate any discrepancies., • Perform all related duties as assigned. EXPERIENCE AND QUALIFICATIONS: Associates Degree in social services, criminology or related field; or equivalent experience required. A valid N.Y.S Security Guard License, Fire Guard License, and certified in Nonviolent Crisis Intervention (CPI). Must possess a general knowledge of security systems. Ability to solve problems; ability to make decisions based on factual information a must. Knowledge of video surveillance and fire detection / alarm notification system a must. Shift Supervisor must own their own vehicle and have knowledge of public transportation system. A home phone number is mandatory. Must be flexible on days and hours of availability. Must have shelter knowledge and be familiar with CARES and DHS shelter protocols OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA): The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions to workers by setting and enforcing standards and by providing training, outreach, education and assistance. Westhab complies with all applicable OSHA standards, rules and regulations in addition to keeping our workplaces free of serious recognized hazards. AGENCY PROFILE & EMPLOYEE EXPECTATIONS: Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard working professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE). Powered by JazzHR 11ou0hSXTc

Job Description JOB TITLE: SHIFT SUPERVISOR FLSA: NON-EXEMPT DIVISION: SERVICES – SECURITY REPORTS TO: SECURITY MANAGER LOCATION: BROOKLYN, NY SALARY: $24 PER HOUR SUMMARY: The Shift Supervisor is responsible for performing work involving a variety of specialized assignments, and security systems in a 200+ bed men’s homeless shelter. Shift Supervisor reports to the Security Manager. Proof of COVID-19 vaccine is required. DUTIES & RESPONSIBILITIES: • Train new security/residential aide employees in all aspects of the facility., • Supervise and delegate tasks assigned to SSO/residential aides, drivers and kitchen staff working on assigned shifts, • Monitor access control, and ensure effective use of the magnetometer and x-ray machine, • Respond to incidents and utilize crisis management to protect the safety of the staff and clients, • Make rounds throughout the facility, and external premises to prevent, detect, deter, and report of hazardous situations, trespassers, and illegal activities., • Respond to emergencies in person throughout the building, and provide guidance and support to line staff and subordinates., • Complete monthly security reports, • Create incident reports and disseminate as appropriate, • Document in CARES and other Westhab protocols, • Facilitate process when EMS and NYPD are on site, • Conduct daily security and fire safety system inspections, • Fulfill all job responsibilities of a Client Care Monitor in their absence., • Adjust staff schedules due to sick calls, and unexpected staff shortages, • Maintain safety and security of clients and staff., • Provide crisis intervention when needed., • Assist Security Manager in preparing and executing fire drills., • Review log book entries, incident reports, and critical administrative responsibilities on assigned shift, checking for errors and ensuring accuracy, • Attend and conduct various meetings and training’s as needed., • Check inventory of all assigned equipment daily, and investigate any discrepancies. Associates Degree in social services, criminology or related field; or equivalent experience required. A valid N.Y.S Security Guard License, Fire Guard License, and certified in Nonviolent Crisis Intervention (CPI). Must possess a general knowledge of security systems. Ability to solve problems; ability to make decisions based on factual information a must. Knowledge of video surveillance and fire detection / alarm notification system a must. Shift Supervisor must own their own vehicle and have knowledge of public transportation system. A home phone number is mandatory. Must be flexible on days and hours of availability. Must have shelter knowledge and be familiar with CARES and DHS shelter protocols AGENCY PROFILE & EMPLOYEE EXPECTATIONS: Westhab is the premier organization of our kind in our region, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard working professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE) OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA): The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions to workers by setting and enforcing standards and by providing training, outreach, education and assistance. Westhab complies with all applicable OSHA standards, rules and regulations in addition to keeping our workplaces free of serious recognized hazards. Powered by JazzHR u9dA3iAu5L

Job Description Founded in 1974, Community Access continues to uphold and operate as a pioneer of supportive housing and social services in NYC for people with mental health concerns. We proudly lead advocacy efforts that rally our community to promote human rights, social justice, and economic opportunities for all. We are built upon the simple truth that people are experts in their own lives. Our programs are spread across 25 locations and include over 1200 units of supportive housing in three boroughs, the Howie the Harp Advocacy Center, Peer-driven Crisis Respite Center, Adult Home Initiative, Assertive Community Treatment (ACT) and the Intensive Mobile Team (IMT). Program Description The Residential Crisis Support program, or “The Respite,” is a residential mental health crisis, alternative-to-hospitalization program offering short-term Peer-led care in a friendly and supportive home-like environment. Guests are provided with the opportunity to learn and practice recovery and relapse prevention skills to support their current mental health crisis and to provide more effective tools to cope with future crises and avoid hospital-based care. Recovery-oriented services are provided 24-hours a day and include peer support, self-advocacy education and self-help training while supporting guests to maintain their established daily activities such as visiting with friends, attending a doctor or other appointments or going to work or school. Guests are encouraged to participate in the operations of the residence, including working together to prepare communal meals. The maximum length of stay is 28 days. Position Overview The Program Director is responsible for the overall leadership , administration, and day-to-day operation of The Respite. This includes policy and procedure development and implementation, staff recruitment, scheduling, training, supervision and evaluation, management of physical environment, quality assurance and quality improvement activities, internal and external reporting. The Program Director is responsible for meeting all contractual and licensing standards and obligations. The Program Director is on-call 24/7 for emergencies. Key Performance Indicators • Screenings are conducted, and Admission decisions are made within 24 hours of referral., • Supervision meetings for direct service staff are conducted and documented weekly, and biweekly for supervisory staff., • Assessments and Service Plans are completed within 24 hours of admission., • At least 1,985 LOS days are met each year., • Maintain a program capacity rate of 95% for the year., • Maintain a minimum of 75% billable admissions. Job Qualifications • Have an understanding, appreciation, and commitment to the philosophy and mission of Community Access, • Have lived experience with the mental health system and willingness to share personal experience appropriately and respectfully – preferred., • Previous professional experience providing mental health Peer Support – preferred., • A masters degree or higher in social work, psychology, rehabilitation counseling or related field, OR licensure/registration as a registered nurse (RNs are encouraged to be masters level or nurse practitioner)- required., • Minimum of three (3) years management experience working in a social service or related setting, with people diagnosed with psychiatric disabilities and people struggling with substance use – required., • Strong administrative and organizational skills., • A respect for, and high level of comfort around people experiencing psychiatric crisis., • Must be fingerprinted and cleared by the Office of Mental Health (OMH)., • Ability to utilize critical thinking, problem-solving and de-escalation skills to assist with creating and maintaining an environment that promotes recovery., • Demonstrated leadership skills and ability to work as part of a team., • Excellent oral and written communication skills., • Ability to utilize various computer programs and cloud-based data management platforms., • Be creative and flexible., • Show initiative and be responsible for follow through., • Ability to maintain confidential information, as related to position., • Bilingual, preferred., • Ability to prioritize and meet deadlines., • Available to workdays, evenings, overnights, weekends and cover holidays as assigned – required., • Able to navigate several flights of stairs repeatedly during shift – required. Bilingual candidates are encouraged to apply. Interested candidates should apply on . Community Access is an Equal Opportunity Employer. M/F/D/V. Women, People of Color and Members of the LGBT community are strongly encouraged to apply. We are dedicated to a workforce where at least 51% of our employees identify as having a personal experience using mental health services.

Job Description Group Home Residential Manager– Residential Services Location: Passaic County Job Type: Full-Time Salary: 57,875.00 to 61,500.00 Benefits: Medical, Dental, Vision, 401k (Up to 4% Match), Life Insurance, Flexible Spending Plan, 3-Weeks Paid Time Off, Paid Holidays, Employee Life Assistance Program, Access to Atlantic Federal Credit Union and NJM Insurance, Secure Advantage, Discount at Local Childcare Academy and ADP Market Place. Summary: Seeking Manager with at least 2 years DDD Management Experience. Following DDD and PILLAR policies and procedures, and in accordance with expressed preferences and desires of individual residents, administers and supervises operation of a group living facility. The Residence Manager must cooperate with PILLAR, the Office of Licensing, the Division of Developmental Disabilities, and the Department of Human Services in any inspection or investigation. Essential Duties: • Supervising individual medical, activity, financial, and other recordkeeping and insures that required records and reports are completed and submitted according to requirements., • Performing functions of Residential Care Assistant or shift supervisor and supporting individuals in implementation of IHP/ISP or other goals and objectives., • Adhering to standard health precautions and insuring wellbeing of residents by monitoring individual health and following up on medical, dental, and emotional health requirements, communication, social, recreation, and ADL skills, family/community functioning, and financial, training and habilitation needs; may accompany residents to appointments; may administer prescribed and over-the-counter medication., • Maintaining safety and security by making periodic inspections, conducting fire drills according to schedules, enacting safety procedures, and training residents and staff; ensures that licensing standards are always maintained; conducts house meetings for residents and staff meetings for direct care employees., • Hiring, directing, supervising, and training staff; coordinates staff schedules to coverage; conducts staff meetings; counsels and disciplines staff; evaluates staff performance and makes recommendation for compensation, promotion, transfer, or termination., • Developing policies, guidelines and procedures based on experience and need; follows DDD and Pillar policies and procedures as described in Division Circulars, Pillar Policy Manual and Pillar Group Home Policy Manual to respond to and report about emergencies, incidents, operational breakdowns or other individual or systematic concerns in a timely manner; may conduct investigations regarding unusual incidents or issues relating to health, safety, or general welfare of residents., • Taking lead role and participates in annual Licensing; participates in bi-annual Q&A audits and responds to findings with written plans of corrections., • Maintaining ongoing communication with family, case managers and others; participates in case management conferences or other meetings relating to concerns of individuals; interacts with residents’ family members and friends and facilitates communications, coordinates activities with day program staff, professional consultants, representatives of other provider agencies; communicates with DDD staff as delegated by supervisor., • Implementing annual operating budget for the residential facility; monitors and approves all budgetary expenditures; secures and accounts for personal funds of group home residents; assists residents with money management and ensures that individual funds expended as desired., • Supervising upkeep of home in terms of safety, cleanliness, and comfort; coordinates maintenance and repair of home and all equipment; orders and maintains supplies as needed. QUALIFICATIONS: • At least 21 years of age (Insurance Purposes), • Minimum of 3 years' DDD Management experience, • DDD Licensing experience preferred, • High school diploma or GED, • BA/BS degree in Social Service, Rehabilitation, LPN or similar discipline preferred., • Valid driver’s license with 4 points or less always, • 5 years of successful employment working with adults with disabilities, • Experience handling a variety of medical diagnoses and behavioral needs, • Experience conducting doctor appointments with individuals with disabilities, • Ability to successfully complete Pillar trainings in required period and to adhere to DDD policies and procedures., • Ability to drive a multi-passenger vehicle., • Successful completion of drug screening, criminal history background and TB screening Pillar Care Continuum is an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace. We consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic. 8am to 4pm Tuesday to Saturday. Additional flexibility required based on home needs.

Job Description Options for Community Living, Inc. is committed to helping Long Island's most vulnerable families and individuals live healthier, more stable, and productive lives. In 1982, Options was established to respond to the need for housing in the community for people with serious mental illness. Today, Options serves over 2,000 adults and children annually and manages more than 160 residential properties across Long Island. Options for Community Living, Inc. is looking for an Assistant Case Manager to join our team! An ideal candidate should meet the following requirements: • High School Diploma or the equivalent., • Valid driver's license, safe driving record, valid auto insurance and access to a vehicle is required., • Bachelor's degree in health or human services and 1 year of related experience strongly preferred., • Medical, Dental and Vision Insurance, • Generous PTO: 5 Wellness Days, 10-22 Vacation Days, 8 Sick Days, 11 Paid Holidays - yearly, • 403(b) retirement plan with an employer match, • Employee Assistance Program, • Tuition Assistance, • Wellness Initiatives, • Paid Training & On-the-Job Training, • Promotional Opportunities, • Mileage reimbursement, • Life Insurance The above salary range represents Options for Community Living's good faith and reasonable estimate of potential compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a salary offer, several factors may be considered as applicable (e.g., years of relevant experience, education level, language skillset, credentials, professional licensure, budget, and internal equity). Schedule Options: (35 hours/week) • Monday - Friday: 8:00 AM - 4:00 PM, • Monday - Friday: 8:30 AM - 4:30 PM Pay Type: Non-exempt Responsibilities: The full-time Assistant Case Manager assists the case manager with the placement of homeless clients with housing and identifies permanent housing that clients can afford independently in the community. Assists with linkages to educational and/or vocational resources and budgeting skills to support clients' financial independence. Provides engagement efforts to engage landlords and retain consumers in housing. The Assistant Case Manager assists with coordination and provision of support services to clients of the housing program. Responsible for assistance with the oversight of the housing sites including safety checks and regular visits, rent payment, assisting in site maintenance, and case management services or coordination with external Care Coordinators or Case Managers, as appropriate. Implement contract regulations and assist with preparation of necessary reports to funding sources. Assist both Housing Specialists during crisis intervention, participate in case conferences and assist with maintenance of documentation/client files. • Conduct outreach and engagement efforts with landlords, brokers, realtors and clients., • Assist in identifying and inspecting rental units for potential placement., • Retrieve community resources and donations for clients., • Assists with housing placement and securing necessary benefits., • Work with clients on developing budgets and ensuring rent payments., • Provide referrals, linkage and follow up to community supports and programs., • Coach and encourage consumers in self-advocacy and self-management., • Assist to meet with clients to discuss service plan goals., • Provide frequent contact, home visits and monitoring of progress., • Accompany consumers on clinical and supportive service appointments., • Assist to coordinate services with Care Coordinator/Case Manager., • Assist with crisis intervention., • Participate in case conferences., • Assist with maintenance of binder/client files. Salary Range$36,400—$43,680 USD Incredible people doing meaningful work. People come to work at Options to help improve the overall quality of life for individuals within the community. Our welcoming workforce is dedicated to helping the most vulnerable Long Islanders reach their fullest potential.

Job Description Classification: Non-exempt Reports to: Shelter Shift Supervisor Location: Bronx, NY Status & Hours: This is a full-time shift position that may include weekends. Shift times are designated as Days (7:00 AM – 3:00 PM), Evenings (3:00 PM – 11:00 PM), and Overnights (11:00 PM – 7:00 AM). Schedule will be discussed upon hire. This position requires flexibility, including the ability to work weekends and adjust hours based on the operational needs of the site. Who We Are: Lantern Community Services helps New Yorkers impacted by homelessness move from surviving to thriving by pairing safe, supportive housing with wraparound services that build lasting stability and independence. If you believe a steady home can be the start of everything else, you’ll fit right in with our mission-first team. Lantern was also recognized as a Top 2025 Workplace by City & State New York - a great place to do meaningful work with people who care! Where You Will Work: Hudson Bay is a brand-new, all-female shelter in the Bronx housing 200 women aged 55 and older. About The Role: We are seeking diligent and responsible Residential Aides for all shifts at our new women's shelter in the Bronx, NY. The Residential Aides will provide direct services to the shelter clients and be the primary connection between Case Management/Housing staff and the client. Successful candidates will have prior experience providing compassionate care to vulnerable populations. Essential Functions: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Foster a welcoming and supportive environment for clients., • Complete client intakes, including documentation, orientation, bed assignments, and laundering belongings as needed., • Assist with planning and coordinating recreational activities, events, and outings., • Monitor client and visitor activity, maintain daily logs, sign-ins, and required recordkeeping., • Collaborate with Shift Supervisors and Security using Safe Crisis Management to respond to incidents and complete required documentation., • Prepare electronic shift summaries, daily census reports, and curfew violation tracking., • Support daily operations such as meal service, fire drills, inventory checks, and escorting clients to appointments when necessary., • High School Diploma, HSE, or GED required., • Minimum of 2 years of relevant experience in a shelter, security, customer service, or healthcare setting preferred., • Food Handler’s Certification required or willingness to obtain within 3 months., • Strong crisis intervention, problem-solving, and decision-making skills, with the ability to respond effectively to urgent situations., • Basic computer proficiency and strong organizational abilities., • Experience working in a homeless shelter and/or with mental illness preferred. Physical Demands: While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs and/ or kneel. Occasionally, the employee will have to lift and/or move up to 10 pounds. Note: Lantern Community Services provides equal employment opportunities to all employees and applicants for employment. Lantern Community Services (Lantern) values the diversity of all our clients, staff, Board of Directors, and partners. By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities.

Job DescriptionCompany Description The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture. Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York. Job Description As a Guest Experience Ambassador at Faena New York, you are an essential part of the guest journey—providing thoughtful, attentive service from the moment guests arrive to the moment they depart. You will warmly welcome each guest, assist with their belongings, and ensure their experience is marked by ease, luxury, and genuine hospitality. From managing luggage and escorting guests to their rooms, to coordinating with various departments and delivering prompt service, this role supports the overall guest experience with poise and efficiency. You are the face of Faena—bringing elegance, knowledge, and care to every interaction. This position has an hourly rate of $27.00 per hour. DUTIES AND RESPONSIBILITIES * Greet and engage guests upon arrival, offering a warm and professional welcome. * Transport luggage and personal items to guest rooms promptly, ensuring accuracy and care. * Provide an overview of room features, including in-room technology, and inform guests of hotel services and amenities. * Respond swiftly to guest requests, including deliveries of packages, messages, amenities, and newspapers. * Support guest movements efficiently during check-in, check-out, room changes, and group arrivals. * Maintain cleanliness, organization, and presentation in all guest-facing areas including the lobby, entryway, bell desk, and luggage storage. * Keep all service equipment, such as luggage carts, polished and in working condition. * Coordinate effectively with Concierge, Guest Experience Agents, Housekeeping, and other departments to ensure guest requests are fulfilled. * Deliver items such as packages, flowers, gifts, amenities, food deliveries (ex: Uber Eats, GrubHub, etc.) and other special requests with care and discretion. * Secure and correctly tag stored luggage; manage storage and retrieval accurately. * Remain attentive and composed under pressure during peak times or guest transitions. * Offer recommendations on hotel dining, spa, cultural offerings, and local attractions. * Assist with in-room tours or property tours as needed. * Observe and maintain guest confidentiality, safety, and security at all times. * Practice teamwork, attend daily briefings, and support leadership with additional tasks as needed. * Promote and embody Faena's values and brand presence—both within the hotel and out in the community Qualifications * Minimum 1–2 years of experience in a luxury hotel, resort, or high-end residential setting. * Exceptional guest service skills with a warm, professional, and polished demeanor. * Ability to lift and carry luggage, packages, or other items up to 50 lbs, and stand or walk for extended periods. * Strong knowledge of New York City geography, landmarks, and transportation options. * Familiarity with Forbes 5-Star service standards and luxury etiquette. * Comfortable operating elevators and assisting with mobility support devices. * Proficient in English; multilingual preferred (especially Spanish/French). * Excellent communication, situational awareness, and ability to read guest cues. * Flexible to work nights, weekends, holidays, and outdoor conditions as needed. * Valid driver’s license or valet experience a plus. PHYSICAL DEMANDS AND WORK ENVIRONMENT * Endure various physical movements throughout the work areas * Ability to move safely in uneven terrain or in confined spaces * Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift * Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds Additional Information All your information will be kept confidential according to EEO guidelines.