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Location – Anaheim, CA Job Posting - Operating Participants Manager The Operating Participants organization develops and implements strategies related to the procurement and subsequent management of unique and relevant third party “Operating Participant (“OP”)” relationships within Disney Theme Parks, Resorts, Retail, Dining and Entertainment (RD&E) environments as well as any other businesses operated by an OP which supports or enhances the overall Guest Experience at the Disneyland Resort. General Responsibilities: The Operating Participants Manager will have the primary responsibility of managing and developing a varied portfolio of existing Operating Participant Tenants in alignment with organizational priorities and business needs. Specifically, the Manager will be responsible for integrating a third-party owner/operator successfully into the Disney culture while understanding Tenant obligations and ensuring compliance with Disney Standards for Operating Participant hotels, retail, restaurant, recreation, cart & kiosk, and service provider operations. The Manager will assist with the development of OP business recommendations to their leader, presenting to executive stakeholders, negotiating leases, and supporting the onboarding of the Tenant team. The Manger will also be responsible for overseeing concept development, design and construction activities related to renovations and refurbishments of venues currently open for operation and/or new venues prior to opening to the public. Additionally, this role will provide operational expertise needed to support the business development team and master planning efforts of large-scale future tenant related projects. While this role will have the support of the Operating Participants’ organization, the person in this role is expected to be able to work independently, communicate at the appropriate level and frequency, lean on their business acumen, be resourceful and skilled in leveraging strong networking with internal and external partners to; · Drive business performance of your portfolio · Diversify the Guest experience through enhanced products. · Streamline effective processes. · Prioritize work, stay nimble and focused on key priorities. · Ensure OP Tenants deliver on product and service excellence focusing on the Five Keys. LEASE MANAGEMENT: Partner with stakeholders to negotiate Lease Amendments, Services Agreements, letter Agreements and Lease renewal terms related to their portfolio accounts. In addition, this role will be expected to develop and maintain existing lease database/documentation and ensure any changes to deal terms are accurately documented. Partner with Program Development (PD) Team on all OP design review meetings/coordinate tenant drawing submittals to Disney internal stakeholders/partners and track progress, prepare mitigation/contingency plans and identify any applicable risks to Disney stakeholders, monitor Lease obligations to ensure delivery dates required by lease are met, and leverage tenant design criteria manuals provided by PD. Drive onboarding and project closeout efforts. ACCOUNT MANAGEMENT: Act as Lease administrator or “Landlord” by coordinating of all approval processes, partnering with key internal partners including WDI (Walt Disney Imagineering); adherence to Disney standards, ensure routine operational audits are conducted and action plans are established and managed; act as owner’s representative on new projects; assist with development, documentation and implementation of any new processes and procedures. GUESTS/CLIENT SATISFACTION: Nurture internal and external business relationships at corporate executive and local levels; develop, drive and manage Operating Participant business opportunities; provide guidance and support to Disney operational leadership and LOB/functional key stakeholders. CAST EXCELLENCE/DEPARTMENT: Maintenance and development of departmental operating guidelines, policies and procedures; build alliances with key internal and external stakeholders, at all levels of the organization to articulate an understanding of the value of Operating Participant business, make informed recommendations, be a trusted resource, influential partner and consultant in tenanting strategy. Actively enhance and/or develop tools to analyze, compare and communicate performance data to all stakeholders. Basic Qualifications: · Candidates must have minimum 3 years leadership experience working with internal partners in addition to the ability to interface effectively with external clients in a business setting. · Operational management experience and expertise in retail, food & beverage, hotel, parks and/or real estate management/development experience. · Proven capability to manage and drive strategic problem solving and the development of practical business solutions. · Proven self-starter; motivated and eager to learn as well as teach. · Proven ability to communicate in a highly organized, persuasive, confident and credible manner when dealing with executive level partners (internally and externally). · Proven ability to lead and serve as subject matter expert related to lease enforcement efforts. · Demonstrated success as an effective leader and partner. · Demonstrated ability to be a strong team collaborator approaching work and learnings in a positive manner. · Demonstrated skills in developing and maintaining effective business relationships. · Demonstrated skills/experience with successful Project Management. · Strong negotiation skills, specifically negotiation of lease Agreement deal terms for new Leases or renewal of existing Lease Agreements. · Ability to work in a flexible environment with competing priorities able to multi-task. · Skilled verbal and written communication skills with proven ability to facilitate challenging discussions in a professional manner. · Solid financial acumen; ability to manage/forecast business trends; understanding of financial statements (P&L, Cash Flow). · Experience working with contractual agreements; ability to manage legal contracts/agreements. · Ability to influence Tenants and internal stakeholders. · Demonstrated ability to work well in a fast-paced, dynamic Team environment. · Demonstrated proficiency in Microsoft Office Suite (Word, PowerPoint, Excel). Required Education Bachelor’s degree in business related field or equivalent Preferred Education Master’s degree in business related field or equivalent #twdcmedia #corp_media The hiring range for this position in Anaheim, CA is $104,800.00 to $128,000.00per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Job Description JOB TITLE: Sr. Ops Associate REPORTS TO: Regional Manager, Sr. Regional Manager DEPARTMENT: Operations Team LOCATION: Buena Park, CA SUMMARY The NSO / Operations Associate – G3 represents the TOUS les JOURS brand to franchisees and customers by supporting successful New Store Openings and operational stabilization in the field. This role serves as the primary on-site execution lead for NSO activities under the direction of the Franchise Business Consultant (FBC), Sr. FBC, or Regional Manager. While the FBC maintains overall ownership and final direction for the opening, the Sr. Ops Associate is responsible for coordinating day-to-day execution, supporting store readiness, leading on-site training execution, identifying operational gaps, and ensuring tasks are completed according to company standards. Depending on business needs, this role may also be assigned to support and manage a small number of existing franchise locations. JOB DUTIES (Include, but are not limited to the following) 1. New Store Opening (NSO) On-Site Execution Leadership • Lead on-site execution of NSO activities under the direction of the FBC, Sr. FBC, or Regional Manager., • Coordinate day-to-day setup, training, product preparation, equipment readiness, and operational execution during the opening process., • Serve as the primary execution lead on-site while supporting the overall direction set by the FBC., • Ensure NSO checklists, timelines, and required opening tasks are completed according to company standards., • Identify operational gaps during setup, opening and escalate key decisions to the FBC when necessary., • Support store readiness across all operational areas, including BOH, FOH, storage, product display, and customer service flow. 1. Training & Opening Support • Lead execution of standardized training for new store staff under FBC guidance., • Coach franchisees and store employees on basic operating procedures, product handling, customer service flow, and brand standards., • Provide hands-on support during opening days to help stabilize operations., • Monitor execution quality during the opening phase and provide immediate feedback to store teams., • Support transition from opening setup to daily store operations. 1. Post-Opening Stabilization • Monitor early-stage store operations after opening and identify areas requiring follow-up., • Track initial operational performance, product execution, and store readiness issues., • Provide follow-up support to franchisees based on guidance from the FBC or Regional Manager., • Assist with early sales and operational observations to help identify improvement opportunities., • Ensure unresolved opening issues are reported and followed up until completion. 1. Existing Store Operational Support • Depending on business needs, support and manage a small number of existing franchise locations., • Conduct store visits to review operational execution, product quality, display, cleanliness, and brand standard compliance., • Identify operational improvement opportunities and support corrective action execution., • Provide direct coaching to franchisees and store teams within assigned scope., • Report store performance, operational concerns, and follow-up progress to the FBC, Sr. FBC, or Regional Manager. 1. Risk Management & Issue Escalation • Identify store-level operational risks during NSO or existing store support., • Address routine operational issues on-site within assigned authority., • Escalate significant issues, policy concerns, or business-impacting decisions to the FBC, Sr. FBC, or Regional Manager., • Support QSC improvement activities and follow up on assigned corrective actions., • Coordinate with internal departments as directed to resolve operational issues. 1. Communication & Coordination • Serve as the on-site communication lead for assigned NSO execution tasks., • Coordinate with franchisees, store teams, and internal departments to support opening readiness., • Provide clear updates to the FBC, Sr. FBC, or Regional Manager on progress, issues, and action items., • Ensure communication is consistent, timely, and aligned with company standards. QUALIFICATIONS • Education: High School Diploma or GED required. An associate’s degree or relevant training in Hospitality or Business is preferred., • Experience: Prior experience (2+ years) in the food service, quick service restaurant (QSR), or multi-unit retail industry is highly preferred. Relevant leadership experience, such as a shift leader or supervisory role, is a plus., • Skills: Proficiency in basic computer skills (MS Office, Email). Strong verbal and written communication and interpersonal skills. Proven ability to learn new operational standards quickly and train others effectively., • Other: Valid driver's license and reliable transportation required. Willingness to travel regionally for New Store Openings (NSOs) and store visits (Up to75% travel).

Job Description Summary: The Operations Director, Custom Residential Construction, serves as the business leader for Sevan's residential construction practice throughout Los Angeles County. This individual is responsible for leading and growing a profitable business unit focused on high-end custom homes, luxury renovations, and architect-driven residential projects. The role combines entrepreneurial business development, operational excellence, and exceptional client service. Acting as both a market leader and operations executive, the Operations Director develops relationships with homeowners, architects, designers, owner's representatives, consultants, and trade partners while ensuring projects are delivered safely, on schedule, within budget, and to the highest quality standards. Success is measured by profitable growth, client satisfaction, repeat business, employee development, and Sevan's reputation within the Southern California luxury residential market. Strategy: Executes and contributes to business strategy for the Residential Construction Services business unit. Develops annual growth plans, operating procedures, staffing strategies, and market initiatives that support long-term profitability and sustainable growth. People: Leads recruitment, hiring, coaching, performance management, succession planning, and retention for project teams. Creates a culture centered on accountability, craftsmanship, collaboration, and exceptional client service. Operations: Provides executive oversight of all custom residential projects from pursuit through warranty. Aligns resources, schedules, procurement, permitting, and project controls to consistently deliver exceptional homes and white-glove client experiences. Client Satisfaction: Serves as the executive relationship manager for key clients. Builds trust through proactive communication, discretion, responsiveness, and personalized service while creating repeat clients and referral opportunities. Finance: Owns full P&L responsibility for the business unit, including backlog, forecasting, gross profit, overhead management, cash flow, and financial performance. Business Development: Personally develops relationships with luxury homeowners, architects, designers, developers, owner's representatives, brokers, and industry influencers. Builds a sustainable pipeline of work and represents Sevan throughout the Los Angeles luxury residential community. Performance Excellence & Safety: Ensures every project achieves Sevan's standards for safety, quality, schedule, financial performance, and client satisfaction while driving continuous improvement. Additional Duties and Responsibilities: • Lead business planning, budgeting, staffing, and strategic growth for the business unit., • Develop and maintain relationships with architects, interior designers, developers, municipalities, and luxury homeowners., • Prepare, review, and approve project execution plans, staffing plans, schedules, procurement strategies, and budgets., • Oversee estimating, preconstruction, value engineering, buyout, construction, turnover, and warranty., • Monitor financial performance and implement corrective actions when necessary., • Lead contract negotiations and major subcontractor procurement., • Develop preferred trade partner and consultant relationships throughout Southern California., • Represent Sevan at industry events and networking functions., • Promote a concierge-level, white-glove client experience., • Mentor future leaders and foster a culture of craftsmanship, accountability, and service., • Other duties as assigned. Qualifications: • Bachelor’s degree in Construction Management, Engineering, Architecture, Business, or a related field, or equivalent experience., • 15+ years of progressive leadership in luxury custom residential construction., • Demonstrated P&L leadership and business unit management., • Established relationships within the Los Angeles custom residential market preferred., • Strong understanding of California permitting, hillside, coastal, and seismic construction., • Demonstrated success leading complex custom homes from preconstruction through closeout., • Excellent communication, executive presence, negotiation, and relationship-building skills., • Experience with Procore, Microsoft Project, Primavera P6, estimating software, and Microsoft Office. Ideal Leadership Characteristics • Entrepreneurial mindset, • Executive presence, • White-glove customer service philosophy, • High emotional intelligence, • Strategic thinker with strong operational discipline, • Financially astute, • Builder of high-performing teams, • Relationship driven and community focused Pay & Benefits: The anticipated compensation range for the position is $170,000 to $200,000, is based on a full-time schedule, market and business conditions, and is commensurate on individual education, qualifications, and experience. Benefits include medical, dental, vision, life, and disability insurances, flexible paid time off, paid holidays, sick time, and a matching 401K plan. Work Conditions & Travel: Hybrid position based in Pacific Palisades, California. Travel primarily throughout Los Angeles County and Southern California as required. Works in office, jobsite, and client environments while balancing multiple complex projects Why Join Sevan? At Sevan, we believe in creating a supportive and dynamic environment where your contributions truly matter. Here’s what you can expect as part of our team: • Live Our Values: Join a company that values integrity, respect, teamwork, excellence, and charity. These principles are at the heart of everything we do., • Champion Key Initiatives: Play a vital role in driving Sevan-wide initiatives like Safety and Sustainability, ensuring positive impacts for our people and the planet., • Inspire and Lead: Help us bring our vision to life by embracing our commitment to Service, Talent, and Choices—you’ll have a voice in shaping the future., • Set the Standard: Be a role model for professional behavior, fostering a workplace culture that motivates and inspires others., • Grow With Us: Take charge of your personal and professional growth through hands-on experience, engaging training programs, and opportunities to mentor interns and co-ops., • Support Development of Top Brands: Opportunity to work behind the scenes supporting efforts for industry leaders like McDonald’s, Starbucks, and 7-Eleven. Sevan Multi-Site Solutions is a veteran-owned business that provides construction, program management, real estate & site development, and architecture & engineering services for restaurant, grocery, fuel and convenience store, retail, and government sectors nationwide. We work with leading brands like McDonald’s, Starbucks, Sprouts, and BP, to name a few. At Sevan, we provide the talent, technology, and trusted expertise needed to consistently deliver excellence in multi-site construction. Sevan is nationally recognized for workplace culture, industry leadership, and safety. Recent honors include 12 consecutive years as a Great Place to Work®, placement on ENR's national Program and Construction Management rankings, recognition as one of America's Safest Companies for 2025, and the 2025 Platinum HIRE Vets Medallion Award. Sevan Multi-Site Solutions, Inc. is proud to be an equal opportunity employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetics, disability, pregnancy, veteran status or any other basis protected by law.

Job Description Construction & Site Development Project Manager Los Angeles, CA | Full-Time Compensation: $90,000–$130,000 DOE About the Opportunity A rapidly growing international entertainment and hospitality company is seeking a Construction & Site Development Project Manager to support the continued expansion of its U.S. footprint. This position is ideal for a motivated construction professional who enjoys being actively involved in the development process—from site evaluation and permitting through construction completion. This role emphasizes construction execution, building systems, permitting, and field coordination. Working closely with senior leadership, architects, engineers, consultants, landlords, and contractors, you'll help bring exciting new hospitality venues to life while ensuring projects stay on schedule, on budget, and aligned with operational goals. This is an excellent opportunity for a junior-to-mid-level construction professional who is eager to grow within a dynamic organization. We're looking for someone who is humble, detail-oriented, and excited to learn, with a hands-on approach and a passion for delivering successful projects. Position Summary The Construction & Site Development Project Manager will oversee the planning, permitting, construction, and execution of new venue developments and renovation projects throughout the United States. Acting as the owner's representative, this individual will coordinate closely with architects, engineers, consultants, contractors, landlords, and local agencies to ensure projects move efficiently from pre-construction through grand opening. The successful candidate will be comfortable spending time in the field, proactively solving problems, and managing multiple projects simultaneously while working in a collaborative, fast-paced environment. Key Responsibilities Construction Management • Manage projects from initial site evaluation through construction completion., • Coordinate with general contractors, subcontractors, architects, engineers, landlords, and consultants., • Conduct regular site visits to monitor construction quality, schedules, and progress., • Review RFIs, submittals, change orders, punch lists, and contractor updates., • Identify construction issues early and help develop practical solutions., • Monitor project budgets, schedules, milestones, and deliverables., • Support project closeout and grand opening activities. Site Development & Permitting • Coordinate permitting and entitlement activities with local municipalities., • Track permit submissions and approval timelines., • Work with consultants to resolve plan check comments and jurisdictional requirements., • Monitor compliance with building codes and regulatory requirements., • Assist with due diligence, site investigations, and feasibility reviews., • Coordinate building systems and specialty infrastructure requirements. Project Coordination • Maintain project schedules and status reports., • Facilitate communication between internal leadership and external partners., • Coordinate meetings and maintain project documentation., • Ensure project deliverables are completed accurately and on time., • Support multiple active development projects simultaneously. Design Coordination • Collaborate closely with architects, interior designers, engineers, and consultants throughout the design and construction process., • Review architectural drawings, construction documents, and specifications to ensure alignment with operational requirements, project budgets, and construction feasibility., • Provide practical construction input during the design phase to help identify potential issues, improve constructability, and support efficient project execution., • Coordinate design revisions, RFIs, and consultant communications to maintain project schedules and minimize construction delays., • Ensure design intent is successfully translated into the built environment while maintaining brand standards and operational functionality. Qualifications Required Experience • 2–5 years of experience managing commercial construction or development projects., • Experience with restaurant, retail, hospitality, entertainment, or commercial tenant improvement projects preferred., • Strong understanding of commercial construction methods and building systems., • Working knowledge of permitting and municipal approval processes., • Experience coordinating contractors, consultants, architects, engineers, and vendors., • Ability to read and interpret construction drawings and specifications., • Excellent communication, organizational, and problem-solving skills., • Willingness to travel to project sites as needed. Preferred Experience • California construction and permitting experience., • Hospitality, restaurant, retail, or entertainment development experience., • Familiarity with Procore, Bluebeam, AutoCAD, Smartsheet, or similar project management software., • Experience supporting multiple concurrent construction projects. Compensation & Benefits • Base Salary: $90,000–$130,000 DOE, • Performance based bonus, • Individual healthcare benefits, • Paid Time Off, • Professional development and career advancement opportunities, • Opportunity to support the expansion of an internationally recognized hospitality brand Equal Opportunity Employer We are an Equal Opportunity Employer committed to creating an inclusive workplace where all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. #AA

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