Hayward
Job DescriptionTITLE: Store Manager for Tire and Automotive Shop LOCATION: Hayward, CA Job SummaryWe are seeking an experienced and professional Auto Shop Store Manager to join the team at our busy store. As a Store Manager, you will be responsible for overseeing the daily operations of the shop, ensuring excellent customer service, maximizing sales and profitability, and maintaining compliance with safety and labor standards. You will hire, train, and supervise staff, schedule shifts, and implement operational processes that attract and retain customers. This role requires strong leadership, operational oversight, financial acumen, and the ability to manage and develop a high-performing team of service advisors, mechanics, and support staff. If you’re knowledgeable about auto-shop store operations and have a passion for customer service, we want to hear from you! Responsibilities Leadership & Management • Lead, coach, and develop service advisors, mechanics, and technicians to achieve performance goals., • Set schedules, manage labor costs, and approve time-off requests in alignment with shop needs., • Foster a positive, safe, and professional workplace culture.Operations, • Oversee all shop operations including scheduling, workflow, and quality control of services performed., • Monitor inventory levels of tires, parts, and supplies; place orders as needed., • Ensure compliance with all company policies, safety protocols, and state/federal labor regulations.Enforce shop cleanliness, organization, and equipment maintenance standards.Sales & Customer Service, • Drive sales by promoting shop services, tire packages, and repair options., • Resolve customer complaints and disputes with professionalism and empathy., • Maintain high standards of customer satisfaction, retention, and online reputation (e.g., reviews)., • Collaborate with marketing efforts (Google My Business, Facebook, Nextdoor, seasonal promotions).Financial & Performance Management, • Monitor and analyze key performance indicators (KPIs) such as sales revenue, gross profit, labor efficiency, and productivity., • Manage budgets, approve expenses, and oversee cash handling., • Ensure profitability by aligning labor with sales volume and sending staff home when business is slow., • Report weekly/monthly performance metrics to ownership.Qualifications, • Minimum 3–5 years in auto service management or a related leadership role is preferred, • Previous sales experience with the proven ability to meet or exceed performance standards, • Ability to thrive in a fast-paced environment, • Strong organizational skills, • Excellent team building, communication, and leadership skills, • Bachelor’s degree in management, business administration, or relevant field is preferred, • Skills: knowledge of automotive services, tires, and repair operations; financial acumen with ability to interpret P&Ls, labor efficiency, and sales metrics; customer service mindset with conflict-resolution skills; proficiency in shop management software, POS systems, and MS Office.Benefits/Perks, • Competitive salary (commensurate with experience)., • Performance-based bonuses tied to sales, labor efficiency, and profitability., • Health, dental, and vision insurance options., • Paid time off and holidays., • Career Growth Opportunities: this position can progress to District Manager or Regional Manager roles for candidates demonstrating consistent leadership and performance results., • Ongoing training, • Employee discounts on tires and services.