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Job DescriptionSalary: $80,000 - $90,000 Operations Manager Job Description About Us B'zoe Inc. is a Seattle-based company specializing in comprehensive in-home care services designed to meet the unique needs of our clients. Our services include neurological support, care for individuals with physical and mental disabilities, and specialized support for conditions such as Alzheimer's, Parkinsons, and aging-related challenges. We prioritize personalized, high-quality care, treating every family we serve as if they were our own. At Bzoe, we foster an inclusive, team-oriented environment that encourages professional growth and development. Our workforce is diverse and collaborative, offering career advancement opportunities in a supportive and engaging setting. Position Overview The Operations Manager for King County will oversee the daily operations of Bzoe Care, ensuring that all services are delivered efficiently, compliantly, and in alignment with company goals. This role is critical in maintaining high-quality care, regulatory compliance, and operational efficiency. Reporting to the Vice President of Operations, the Operations Manager will lead initiatives to improve workflows, manage teams, and ensure optimal client satisfaction. The ideal candidate is a highly organized and strategic leader with a strong background in home care operations, team management, and process development. Keys Responsabilities 1. Leadership & Strategic Planning • Act as a key member of the leadership team, ensuring smooth day-to-day operations and long-term strategic alignment., • Develop and implement operational strategies that enhance efficiency, client satisfaction, and compliance with state and federal regulations., • Establish goals, performance benchmarks, and continuous improvement strategies for the organizations operations., • Collaborate with leadership to align operations with company growth and expansion plans. 2. Workforce & Team Management • Oversee the recruitment, hiring, training, and performance management of caregivers, nursing staff, and administrative personnel., • Ensure all employees meet certification, licensing, and credentialing requirements as mandated by state regulations., • Implement ongoing professional development programs to enhance caregiver skills and ensure the highest standard of care., • Manage scheduling to ensure adequate staffing levels while balancing efficiency and cost-effectiveness., • Conduct performance evaluations and provide coaching to maintain high employee engagement and retention. 3. Operational Oversight & Process Optimization • Supervise daily operations, including client care coordination, scheduling, and compliance monitoring., • Develop and implement policies and procedures to optimize efficiency, streamline workflows, and reduce inefficiencies., • Ensure accurate documentation, timely reporting, and proper maintenance of client records in the WellSky system., • Evaluate operational performance through regular audits, KPI tracking, and feedback analysis., • Troubleshoot operational challenges and implement effective solutions to ensure smooth service delivery. 4. Client & Family Relations Management • Act as a point of contact for clients and families, addressing concerns, resolving conflicts, and ensuring high client satisfaction., • Conduct client check-ins, home visits, and quality assurance assessments to ensure care plans are being followed effectively., • Develop relationships with clients and their families to foster trust and improve communication between caregivers and clients., • Manage service inquiries, complaints, and escalations, ensuring a responsive and professional resolution process. 5. Compliance & Risk Management • Ensure all operations comply with Washington state regulations for home care services., • Maintain accurate and up-to-date caregiver licensing, certification records, and compliance documentation., • Conduct internal audits to ensure adherence to infection control policies, client safety protocols, and risk mitigation strategies., • Work closely with the compliance team to prepare for state inspections and audits., • Implement emergency preparedness and crisis response protocols for staff and clients. 6. Financial & Budgetary Management • Monitor operational costs and ensure services remain within budget., • Collaborate with the finance team to ensure accurate billing, payroll processing, and financial reporting., • Optimize resource allocation to maximize efficiency while maintaining high-quality care., • Track and manage vendor contracts, ensuring cost-effective partnerships. 7. Technology & Data Management • Oversee the use and maintenance of the WellSky platform for scheduling, payroll reporting, and care plan documentation., • Ensure data integrity and accuracy, leveraging analytics to optimize service delivery and operational efficiency., • Implement process automation where possible to improve accuracy and reduce administrative burdens. 8. Cross-Functional Collaboration & Community Engagement • Work closely with HR, finance, recruiting, and care teams to align operational strategies with broader company objectives., • Assist in marketing and business development efforts by providing operational insights to improve client acquisition and retention., • Represent Bzoe Care at local and industry-related events to build partnerships and enhance the companys visibility. Required: • 5+ years of experience in home care operations or a related healthcare field., • 2+ years in a leadership or supervisory role, managing teams in a fast-paced environment., • Proven ability to lead, coach, and develop employees., • Strong understanding of Washington state home care regulations and compliance requirements., • Excellent organizational and time-management skills with the ability to handle multiple priorities., • Proficiency in operational software (WellSky, ClearCare, or similar platforms) and Microsoft Office Suite (Excel, Word, Outlook)., • Strong problem-solving abilities with a proactive approach to operational challenges., • Exceptional written and verbal communication skills., • Experience with financial management and budget oversight in a healthcare setting., • Knowledge of insurance, Medicaid, and private pay billing structures., • Familiarity with risk management and safety protocols for home care settings., • Full-time: Monday - Friday (9:00 AM - 5:00 PM), • Salary: $80,000 - $90,000 per year (based on experience)., • Benefits:, • Health Insurance, • Dental Insurance, • Paid time off (PTO), • 401(k) This role requires a combination of in-office administrative work and in-field visits to client homes and care facilities. The Operations Manager will work closely with caregivers, clients, families, and other team members to ensure smooth service delivery.

Job DescriptionDescription: About Bouldering Project Bouldering Project is more than a climbing gym—we’re a community. We’re driven by a shared belief: that climbing, movement, and connection should be accessible to everyone. From first-timers to seasoned climbers, families to fitness enthusiasts, and our own teammates—we create inclusive, inspiring spaces where people move, grow, and belong. With world-class climbing, yoga and fitness offerings, and welcoming community spaces, we’re proud to serve nine markets across the U.S.—and we’re just getting started. About the Role The Operations Manager is responsible for guiding the front desk team to create a welcoming, smooth, and high-quality member experience. This role oversees staffing, training, retail, daily operations, and coordination across departments to ensure a consistent, supportive, and community-centered gym environment. The Operations Manager brings vision, leadership, and operational excellence to the hub of the facility. What You’ll Do Staff Management • Hire, train, supervise, evaluate, and support growth for all Operations staff., • Schedule team members using efficient, cost-conscious systems within seasonal labor budgets., • Foster a team culture of positivity, accountability, radical candor, and growth mindset., • Lead with clarity in communication, real-time awareness of facility needs, and consistent feedback., • Oversee floor operations and empower Operations Leads to manage daily responsibilities., • Support Operations Leads in managing key areas such as towel service, retail, supplies, and incident reporting., • Model and train the front desk team in behaviors that foster a warm, inclusive, and emotionally safe environment., • Cultivate presence and energetic tone during all guest interactions., • Lead with emotional attunement—especially in the first 60 seconds of a guest’s arrival., • Support the Guided Waiver process and ensure it reflects BP’s standards of intention and connection., • Coach the team to approach every new guest with empathy, clarity, and a human-centered mindset., • Partner with the Facility Manager to maintain a clean, safe, and efficient environment., • Ensure all gym spaces, supplies, and equipment are maintained at a high standard., • Coordinate towel washing and folding where applicable, or oversee third-party towel service where in place., • Maintain vision, merchandising standards, inventory levels, and replenishment processes., • Train staff on retail systems, including inventory, POS, and use of software such as Approach or RGP., • Conduct monthly physical inventories and implement retail loss prevention practices., • Provide on-the-floor leadership during peak hours as needed, especially during high-traffic seasons or events., • Manage department labor and operational budgets in partnership with the GM., • Lead weekly Operations Leads meetings and participate in management team meetings., • Drive gym-wide events, seasonal promotions, and community-building initiatives., • Cover Operations Specialist shifts and other roles when needed., • Act as Incident Commander in emergency situations., • Promote risk management awareness and ensure emergency procedures are communicated and upheld., • Support program coverage needs and ensure emergency notification systems are in place. Required Qualifications • 2+ years of leadership experience managing teams of 15+ people, • Strong communication, organizational, and interpersonal skills, • Ability to manage time, delegate tasks, and provide mentorship, • Familiarity with POS systems and scheduling tools, • Proficiency in Google Workspace and Microsoft Office, • Flexibility to work evenings and weekends as required Preferred Qualifications • Experience with retail operations and inventory systems, • Working knowledge of Approach software or equivalent, • Understanding of basic accounting and payroll systems, • Experience in recreation, hospitality, or fitness environments We know not everyone will meet 100% of the qualifications—if this role excites you, we encourage you to apply. Working at Bouldering Project At Bouldering Project, we aim to cultivate excitement for movement, belonging, and community. We lead by example—making our spaces and offerings accessible, safe, and welcoming to all. Our values of safety first, quality over quantity, and all are welcome are expected to be demonstrated in both leadership and daily operations. This position requires availability during evenings and weekends. Flexibility is expected to meet the needs of programming, staffing, and guest experience. Compensation & Benefits This is a full-time position. Compensation is based on experience and local market benchmarks. Full-time employees are eligible for the following benefits and perks: • Medical, dental, and vision insurance, • 401(k) retirement savings plan, • Generous paid time off package, including holidays, • Paid parental leave, • Employee Assistance Program (EAP), • Free Bouldering Project membership for you and a plus one, • Discounts on gear, merchandise, and local retail partners, • A joyful, supportive, and respectful work culture Equal Opportunity Bouldering Project is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds—including those with nontraditional career paths—to apply.