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Job Description WheelHouse IT, the largest Managed Service Provider in South Florida, is seeking a passionate and driven Support Agent to join our dynamic team. As the entry-level position on our Support Desk, this role provides the opportunity to get started in the field of IT from the ground up. Our Support Agents play a critical role as our end users' first point of contact, providing friendly, respectful, and knowledgeable service over the phone or through email. Requirements: • Passionate about technology with basic technical knowledge, • Comfortable providing phone support to clients, • Excellent customer service skills, • Clear written and verbal communication, • Capable of working a standard M-F work week (and very occasional nights/weekends) Responsibilities: • Answer incoming calls from clients, • Resolve simple or fast tickets, • Create tickets and route calls to a team of technicians, • Provide application support (Office/Microsoft 365, QuickBooks, etc.), • Configure hardware and install common peripheral devices, • Provide basic network support – configuration of wireless routers and access points, • Access client systems via RMM tools, • Conduct peer-to-peer training and shadowing If you are a student or recent graduate who is passionate about technology and excited to start a career in IT, apply now and we will be in touch within 7 business days. Only local candidates need apply. Powered by JazzHR kBjktHHbED