Full Time Leasing Agent
17 days ago
Salem
Job DescriptionSalary: $19/hr+ DOE We are seeking a full-time Leasing Agent to join our team at one of our properties in Salem, Oregon. This role is based on a 40-hour work week, with schedules tailored to the needs of each property and the skills required to support residents and prospective tenants. Depending on business needs, shifts may include weekdays, weekends, or a combination of both. Location: Salem Customer Service Experience Required Duties Include (but are not limited to): Leasing & Sales • Greet prospects and qualify by covering all criteria (ask questions; utilize guest cards, etc.)., • Immediately record all telephone and in-person visits on appropriate reports., • File your own guest cards and maintain them according to established company procedures., • Inspect models and available market ready units; communicate maintenance/cleaning needs to the Property Manager., • Tour community and apartment/model, applying product knowledge to clients needs by communicating features and benefits.Close the sale!, • Have prospects complete applications and secure deposits in accordance with company procedures and Fair Housing requirements., • Update vacancy sheet, process applications for approval (credit check, rental history, etc.), and submit to Property Manager. Follow up with applicants regarding status., • Ensure apartments are ready for move-in on agreed date., • Follow up on prospects who did not close; attempt to close again or refer to sister communities., • Secure new resident signatures and collect all monies owed prior to move-in., • Establish new residents in the community by touring their unit, the property, and amenities., • Assist in monitoring renewals; distribute and follow up on renewal notices and calls., • Monitor advertising effectiveness and gather competitive market information to share with Property Manager., • Shop one competitive property every month., • Accept rental payments and place in proper rent collection bag for Property Manager to enter into Appfolio., • Type leases, lease renewals, complete paperwork, and input into Appfolio accurately and promptly. Review with Property Manager prior to obtaining signatures., • Maintain current resident files., • Maintain and record daily inspections for the community., • Distribute all company/community-issued notices., • Maintain accurate monthly commission records on lease renewals for bonus purposes., • Assist management team with various tasks as required., • Receive all calls and in-person visits, listen to resident concerns, and respond appropriately or escalate to Management., • Complete maintenance Service Requests promptly and inform maintenance by entering into Appfolio and printing the request., • Answer resident questions about community, repairs, rent, rules, etc., • Follow up to ensure maintenance repairs are completed satisfactorily., • Maintain open communication with Property Manager, Assistant Manager, and Maintenance Supervisor., • Contribute to community cleanliness and curb appeal., • Advise residents of referral concessions (if permitted)., • Assist with placement/removal/updating of banners, balloons, signs, and flags., • Distribute newsletters, pamphlets, flyers, etc., • Support and contribute to the community team., • Strong oral and written communication skills., • Operate telephone, computer, Microsoft Office (Word, Outlook), and community software., • Maintain a positive, professional attitude., • Participate in training to comply with laws., • Ability to work a flexible schedule, including evenings and weekends., • Maintain neat, clean, professional appearance., • Comply with expectations in the employee handbook., • Commitment to innovation and excellence, • Honesty, • Integrity, • Dependability, • Enthusiasm, • Optimism, • Professionalism, • Learn and comply with all safety rules., • Attendance is an imperative job function., • Reliable transportation required., • Cell phone required for communication with supervisors. By 11 AM: • Sweep, mop, and vacuum clubhouse, • Clean bathrooms and kitchens, • Take out trash, • Update vacancy sheet, • Check and respond to voicemails and emails, • Process applications, • Confirm 30-day notices, • Manage move-ins/move-outs, • File documents, • Type lease renewals and leases for move-ins, • Post notices, • Tour prospective residents, • Handle resident requests and concerns, • Stock flyer boxes, candy dish, and cookies, • Ensure work orders are complete and callbacks made, • Patio walks, • Lease renewals, • Holiday Pay, • Vacation Leave Pay (as accumulated), • Sick Leave Pay (as accumulated), • Birthday and Anniversary Paid Time Off, • Employee Medical and Dental Insurance, • Supplemental Insurance, • Simple IRA