Full Time Leasing Agent
3 days ago
Salem
Job DescriptionSalary: $19/hr Job Description Hours: Weekends Required Location: Gateway Customer Service Experience Required Duties Include (but are not limited to): Leasing & Sales • Greet prospects and qualify by covering all criteria (ask questions; utilize guest cards, etc.)., • Immediately record all telephone and in-person visits on appropriate reports., • File your own guest cards and maintain them according to established company procedures., • Inspect models and available market ready units; communicate maintenance/cleaning needs to the Property Manager., • Tour community and apartment/model, applying product knowledge to clients needs by communicating features and benefits. Close the sale!, • Have prospects complete applications and secure deposits in accordance with company procedures and Fair Housing requirements., • Update vacancy sheet, process applications for approval (credit check, rental history, etc.), and submit to Property Manager. Follow up with applicants regarding status., • Ensure apartments are ready for move-in on agreed date., • Follow up on prospects who did not close; attempt to close again or refer to sister communities., • Secure new resident signatures and collect all monies owed prior to move-in., • Establish new residents in the community by touring their unit, the property, and amenities., • Assist in monitoring renewals; distribute and follow up on renewal notices and calls., • Monitor advertising effectiveness and gather competitive market information to share with Property Manager., • Shop one competitive property every month., • Accept rental payments and place in proper rent collection bag for Property Manager to enter into Appfolio., • Type leases, lease renewals, complete paperwork, and input into Appfolio accurately and promptly. Review with Property Manager prior to obtaining signatures., • Maintain current resident files., • Maintain and record daily inspections for the community., • Distribute all company/community-issued notices., • Maintain accurate monthly commission records on lease renewals for bonus purposes., • Assist management team with various tasks as required., • Receive all calls and in-person visits, listen to resident concerns, and respond appropriately or escalate to Management., • Complete maintenance Service Requests promptly and inform maintenance by entering into Appfolio and printing the request., • Answer resident questions about community, repairs, rent, rules, etc., • Follow up to ensure maintenance repairs are completed satisfactorily., • Maintain open communication with Property Manager, Assistant Manager, and Maintenance Supervisor., • Contribute to community cleanliness and curb appeal., • Advise residents of referral concessions (if permitted)., • Assist with placement/removal/updating of banners, balloons, signs, and flags., • Distribute newsletters, pamphlets, flyers, etc., • Support and contribute to the community team., • Strong oral and written communication skills., • Operate telephone, computer, Microsoft Office (Word, Outlook), and community software., • Maintain a positive, professional attitude., • Participate in training to comply with laws., • Ability to work a flexible schedule, including evenings and weekends., • Maintain neat, clean, professional appearance., • Comply with expectations in the employee handbook., • Commitment to innovation and excellence, • Honesty, • Integrity, • Dependability, • Enthusiasm, • Optimism, • Professionalism, • Learn and comply with all safety rules., • Attendance is an imperative job function., • Reliable transportation required., • Cell phone required for communication with supervisors. By 11 AM: • Sweep, mop, and vacuum clubhouse, • Clean bathrooms and kitchens, • Take out trash, • Update vacancy sheet, • Check and respond to voicemails and emails, • Process applications, • Confirm 30-day notices, • Manage move-ins/move-outs, • File documents, • Type lease renewals and leases for move-ins, • Post notices, • Tour prospective residents, • Handle resident requests and concerns, • Stock flyer boxes, candy dish, and cookies, • Ensure work orders are complete and callbacks made, • Patio walks, • Lease renewals