Lead Float Site Assistant - ARCHES
5 days ago
Salem
Job Description GENERAL DESCRIPTION This position will provide direct support to sheltering services for the homeless population at ARCHES shelters in Polk and Marion counties. Responsibilities include supporting daily operations, including cleaning and laundry services, clerical duties, data collection & entry, assisting clients with navigation to resources, answering client questions and other special projects as needed. In addition, the Lead Site Assistant will also be responsible for training and updating Site Assistants and volunteers on applicable policies and procedures and exercise strong decision-making skills while providing leadership when urgent matters arise while management is not available or on site. MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE • High School diploma or GED, • Two years of experience in customer service, social services, or other client-facing roles., • Driver qualifications are required for this position. Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years are required., • Candidate must pass a comprehensive MWVCAA background screening prior to employment., • Candidate must pass Oregon Department of Human Services criminal background check., • Candidate must pass pre-employment and random drug/alcohol screenings., • Basic Life Support/First Aid Certification is required within first 30 days of hire., • Demonstrated proficiencies in Microsoft Office (including Outlook), videoconferencing platforms, and web tools., • Exhibits a positive attitude and engages with others in a cooperative and supportive manner., • Serves as primary point of contact for respective work shift., • Trains incoming staff members and volunteers on applicable duties, processes, and policies. Answers questions and aids coworkers as needed., • Facilitates communication and collaboration between Site Assistants and volunteers., • Focuses team toward primary program goals and exemplifies the positive culture., • Ensures data collection and quality. Inputs service usage information into the Health Management Information System (HMIS) and Shelter point., • Responds to guest questions about clothing, snacks, blankets, restrooms, charging stations and local resources., • Monitors the program expectations of residents., • Provides program support, such as: cleaning, site upkeep, laundry and supportive services, client engagement and assistance, including answering the telephone, monitoring client and facility safety., • Assists other staff and volunteers in providing a calm, clean, and safe environment for residents., • Shares information, resources and referral about community partnerships and resources., • Promotes a safe and healing environment for individuals that are victims of trauma through trauma informed engagements, clear boundaries, and supportive case management., • Attends and engages in required annual trainings and remains up-to-date on policies and procedures for the ARCHES program., • Pursues Program Critical Strategic Goals, including: Embraces the mission and philosophy of Trauma Informed Care, Motivational Interviewing, client- centered services, Coordinated Assessment, and Harm Reduction, • Performs cleaning, janitorial, and laundry tasks in support of day-to-day sheltering operations., • Supports nutrition staff as needed by completing various kitchen tasks, including cooking meals., • Participates in Community Outreach to local organizations, camps, and groups as directed by supervisor., • Consistent punctuality and reliable attendance are essential requirements for this role., • Specific vision abilities required by this job include close vision and ability to adjust focus., • Occasionally lift up to 25 pounds., • Regularly lift and/or move 20 pounds and occasionally lift and/or move up to 50 pounds., • Manual dexterity for handling personal items, food, clothing, sacks, carts and use of computers and written in-take processing., • Requires frequent moving/walking and standing in the shelter setting and outdoor spaces., • Driving in all weather conditions to ARCHES sites in Polk and Marion counties., • Maintains calm disposition when clients or others may become escalated, applying crisis intervention and de-escalation techniques for all participants., • Regulates emotions during interactions with escalated clients and staff., • Regulates emotions and handles pressures of frequent demands for attention, time and work tasks., • Ability to move about the workspace., • Close quarters, with residents that are experiencing chronic homelessness, substance use disorders, and/or severe and persistent mental illness, and/or unpredictable behavior., • Primarily indoor work environment with frequent interruptions and demands., • Occasionally exposed to outside weather conditions., • Exposure to trash and potential biohazards., • Required to work outside of normal business hours, including nights, weekends, and holidays., • Ability/flexibility to accept work shifts or trade shifts with short notice (for example, same day for a call-out)., • Ability to work outside of normal business hours, including evenings and weekends., • Occasional exposure to body fluids/biohazards (such as saliva, vomit and urine.) MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission. If you require any assistance in the application process, or reasonable accommodations to perform the essential duties of the position, please notify a member of our team at (503) 585-6232. Job Posted by ApplicantPro