Insurance Agency Operations Manager in West Jordan, UT
hace 17 días
West Jordan
Job Description Insurance Agency Operations Manager Position Summary - Location: West Jordan, Utah We are seeking an experienced and driven Operations Manager to oversee the daily operations of our independent insurance agency, supporting both Personal Lines and Commercial Lines. This role is responsible for managing staff, optimizing workflows, maintaining carrier and vendor relationships, and ensuring the agency runs efficiently while meeting growth and performance goals. Key Responsibilities • Lead, mentor, and support a team of producers to achieve sales and service goals., • Oversee payroll processes and ensure accurate, timely completion., • Serve as the primary liaison with insurance carriers to maintain strong partnerships and resolve escalated issues., • Manage and optimize the agency’s client management system, ensuring accuracy, efficiency, and staff adoption of new updates., • Coordinate with tech vendors to resolve technical issues quickly and improve system performance., • Track agency written premium production, prepare performance reports, and communicate key results to ownership., • Implement and maintain standardized operational processes across both Personal and Commercial Lines., • Monitor compliance with carrier requirements, industry regulations, and agency standards., • College degree in Business, Finance, or related field preferred, AND/OR 5+ years industry related experience, • 3+ years of experience in insurance operations, office management, or a related leadership role., • Foundational knowledge of personal and commercial lines insurance products., • Proficiency with Microsoft Office Suite (Excel, Word, Outlook), • Experience with CRM or AMS, • Excellent organizational, communication, and problem-solving skills., • Ability to manage multiple priorities in a fast-paced environment., • Experience with EZLynx, Applied Epic, Hawksoft, or similar client management systems., • Experience with comparative rating software (i.e. EZRater, PL Rater, TurboRater, Tarmika, Bold Penguin, etc.), • Experience with industry related IT and Sales Pipeline vendors, • Knowledge of payroll processing and general accounting principles., • Strong analytical skills with the ability to interpret and communicate performance metrics., • Bilingual English/Spanish preferred, but not requiredCompany DescriptionFor over 40 years, Four Seasons Insurance Agency, Inc., has been a family owned agency that puts employees first. Does your son or daughter have a performance at school? You better attend it then. Do you have a family vacation planned next Summer? Then get it on the work calendar so we can give you time off to enjoy it. We want people long term, and a high quality of work and family balance is something we foster so that our people want to work here. Our agency also offers a tremendous opportunity for professional career and income growth for those that want to continually progress. If you're looking for a workplace that feels like home, this is it!For over 40 years, Four Seasons Insurance Agency, Inc., has been a family owned agency that puts employees first. Does your son or daughter have a performance at school? You better attend it then. Do you have a family vacation planned next Summer? Then get it on the work calendar so we can give you time off to enjoy it. We want people long term, and a high quality of work and family balance is something we foster so that our people want to work here. Our agency also offers a tremendous opportunity for professional career and income growth for those that want to continually progress. If you're looking for a workplace that feels like home, this is it!