Community Manager - Sunroad Asset Manager
hace 2 días
San Diego
Job DescriptionBefore applying to this job opening, please review the Company's Applicant Privacy Policy located at: This Applicant Privacy Policy governs the Company's collection, use, and sharing of personal information you provide during the application process. Job Title: Community Manager Property: The Vive Collection - 1,245 Unit Community Location: San Diego, CA Reports to: General Manager Supervisory Responsibilities: Assistant Community Manager, Leasing Team, and Resident Services Team Position Summary The Community Manager is the operational and resident-experience leader responsible for the daily management of The Vive Collection. Acting as the right hand to the General Manager, this role drives leasing performance, financial execution, resident satisfaction, and team development while ensuring that all community operations align with Sunroad’s standards of excellence. You will oversee the front-of-house operations including leasing, marketing, resident relations, and financial performance while collaborating closely with the Senior Service Manager to ensure seamless property-wide execution. The ideal candidate is a strong communicator, results-driven, and thrives in a fast-paced environment where leadership, organization, and service intersect. Core Responsibilities 1. Leadership & Team Development • Lead, train, and motivate the on-site operations team, including leasing, resident services, and administrative staff., • Create a high-performing, resident-first culture that emphasizes accountability, collaboration, and customer service., • Conduct daily team huddles, weekly one-on-ones, and monthly performance reviews., • Partner with the General Manager to develop strategic action plans and ensure departmental alignment with Sunroad’s KPIs., • Collaborate with the Senior Service Manager to ensure cohesive communication and operational efficiency across teams. 2. Financial Performance & Reporting • Manage daily, weekly, and monthly financial operations to achieve and exceed property performance goals., • Oversee rent collection, delinquency control, and resident ledger accuracy., • Assist in preparing and managing the annual operating budget and capital expenditure plans., • Review monthly financial statements, analyze variances, and recommend corrective actions., • Ensure all invoices, purchase orders, and expense approvals comply with company policy and budget parameters. 3. Leasing, Marketing, & Occupancy • Drive leasing strategies to achieve and maintain target occupancy levels (≥ 95%)., • Lead the leasing team in executing Sunroad’s sales process, ensuring professional, consistent, and results-driven leasing presentations., • Partner with the marketing team to execute promotional campaigns, outreach events, and digital advertising efforts., • Monitor and adjust pricing, concessions, and renewals in collaboration with the General Manager and Asset Management., • Conduct weekly market surveys and track competitive trends to maintain a strong market position. 4. Resident Relations & Retention • Serve as the senior point of contact for resident concerns, ensuring timely and professional resolution., • Oversee resident satisfaction initiatives, community events, and retention strategies., • Monitor and respond to online reviews, maintaining the property’s brand reputation and engagement., • Support the Resident Services Coordinator in creating a vibrant, connected community experience., • Ensure move-ins, renewals, and move-outs are handled efficiently and in accordance with company policy.Serve as the primary escalation point for resident concerns, ensuring prompt and professional resolution. 5. Operational Excellence • Conduct regular property walks to ensure curb appeal, cleanliness, and adherence to Sunroad standards., • Collaborate with the Senior Service Manager on maintenance priorities, capital projects, and inspection readiness., • Ensure all policies, procedures, and Fair Housing regulations are followed consistently., • Maintain operational readiness for audits, ownership visits, and inspections. Success in this supervisory role will be measured by: • Physical Occupancy: Maintain an average occupancy rate of 95% or higher., • Economic Occupancy: Maintain an average of 93% or higher., • Rent Delinquency: Maintain total delinquency below 1% of Gross Potential Rent (GPR)., • Below 0.50%: 25% of Bonus, • Below 0.35%: 50% of Bonus, • Below 0.25%: 100% of Bonus, • Renewal Conversion Rate: Achieve a minimum annual renewal rate of 55%., • Resident Satisfaction: Maintain an average satisfaction score of 4.5/5 or higher across all platforms., • Budget Variance: Maintain variance within 2% of annual budget, • File Audit Compliance: Achieve a minimum score of 98% on all internal and external file audits., • Experience: Minimum 5–7 years of experience in property management, with at least 2 years in a managerial or supervisory role., • Property Size: Experience managing a large-scale (500+ unit) community required; 1,000+ unit experience preferred., • Financial Acumen: Proven experience with budget management, financial reporting, and variance analysis., • Leadership: Strong ability to inspire, coach, and hold teams accountable while fostering a positive work culture., • Customer Service: Exceptional communication and conflict resolution skills with a resident-first mindset., • Software: Proficiency in Yardi, RealPage, or Entrata; strong command of Excel and Office Suite., • Professionalism: Professionalism: Organized, dependable, and able to balance strategic and day-to-day priorities effectively, • Competitive base salary and performance bonus, • Comprehensive benefits package (Medical, Dental, Vision), • 401(k) with company match, • Paid Time Off (Vacation, Sick, Holidays), • On-call stipend Sunroad is committed to providing reasonable accommodations to qualified individuals with disabilities to ensure equal employment opportunities and access to all programs, services, and activities. If you require accommodations to participate in the application process or to perform the essential functions of the job, please contact the HR Department to discuss your needs confidentially. We will work with you to identify appropriate accommodations based on your specific circumstances and in compliance with applicable laws. We are an Equal Opportunity Employer (M/F/D/V) and maintain a drug-free workplace. If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check. Sunroad is an Equal Employment opportunity and Affirmative Action Employer. We are committed to providing equal opportunity in all of our employment practices, including selection, race (including traits historically associated with race such as hair texture and protective hairstyles such as braids, locks, and twists); religion; religious creed; religious dress/grooming; color; age (40 and over); sex; sexual orientation; gender; gender identity (meaning a person’s identification as male, female, a gender different from the person’s sex at birth, or transgender); gender expression (including a person’s gender-related appearance or behavior, whether or not stereotypically associated with the person’s sex at birth); national origin; ancestry; citizenship status; uniform service member status; military or veteran status; marital status; pregnancy; childbirth; medical conditions related to pregnancy, childbirth, or breast feeding; medical condition (including cancer related or HIV/AIDS related); handicap; physical disability; mental disability; genetic characteristics; genetic information; or any other protected status in accordance with the requirements of all federal, state and local laws. Our Equal Employment Opportunity Policy applies equally to interns and volunteers. Company DescriptionFounded in 1977, Sunroad Enterprises is a diversified holding company based in San Diego. Sunroad consists of three distinct divisions: Automotive, Real Estate and Maderas Golf. With successful ventures across multiple countries, we bring a strategic focus to seeing developments come to life. Sunroad Enterprises is one of the largest minority-owned businesses in San Diego and has earned numerous quality commendations from local, regional, and national organizations. Please visit our website to learn more about our endeavors and career opportunities: in 1977, Sunroad Enterprises is a diversified holding company based in San Diego. Sunroad consists of three distinct divisions: Automotive, Real Estate and Maderas Golf. With successful ventures across multiple countries, we bring a strategic focus to seeing developments come to life. Sunroad Enterprises is one of the largest minority-owned businesses in San Diego and has earned numerous quality commendations from local, regional, and national organizations. Please visit our website to learn more about our endeavors and career opportunities: