General Manager - Wellness Retreat
4 days ago
Sloatsburg
Job Description Position Overview: The Ranch Hudson Valley is seeking an experienced and passionate senior General Manager (GM) to oversee the daily operations of our transformative health and wellness program. This role requires a detailed-oriented leader who will ensure a seamless guest experience while optimizing operational efficiency. The GM will be responsible for overseeing the property, managing the staff, maintaining the highest standard guest experience, driving revenues whilst controlling costs, and fostering a culture of health, sustainability, and hospitality. Key Job Responsibilities: • Manage the day-to-day operations of The Ranch Hudson Valley (Rooms, F&B, Programming, R&M, Financials, HR), ensuring high standards of service and operational excellence. Meet or exceed key performance metrics such as Gross Operating Profit (GOP), occupancy/ADR/revenue growth, and overall financial goals., • Understand the competitive set and work with the VP of Sales & Marketing to leverage The Ranch’s unique selling points for a distinctive offering., • Drive the performance of financial and operational plans/budgets in addition to Sales and Marketing plans for the property which support the overall objectives of The Ranch, • Collaborate with the Revenue Management team to analyze performance data, identify revenue opportunities, and adjust strategies to ensure optimal results., • Develop and implement strategic plans with support of the VP of Sales & Marketing to maximize group sales and buyout opportunities, ensuring alignment with The Ranch’s overall FIT guest experience and revenue goals., • Oversee all aspects of food and culinary operations, ensuring high quality and consistent service that meets industry standards and guest expectations., • Ensure that the culinary and service teams execute seasonal and healthy menu items flawlessly and maintain a high standard of quality and presentation., • Monitor guest feedback and sales performance, making necessary adjustments with the Executive Chef to menus and service practices to achieve 100% satisfaction., • Generate and execute the capital expenditure plans for capital improvements to enhance the assets of the company and brand loyalty., • Engage owner and operational leadership to ensure best decisions are made on development and implementation of capex strategy., • Attract, hire, and retain talented individuals who embody the core values of The Ranch, particularly those aligned with wellness and hospitality., • Create an environment of professionalism and accountability with the team in order to embody and maintain the highest standards of luxury wellness hospitality., • Inspire the team to embrace holistic wellness principles, providing guidance and motivation to ensure top performance., • Establish clear performance goals, provide direct feedback, coaching, and create professional development opportunities for staff., • Promote a culture of collaboration, wellness, and personal growth, ensuring staff engagement and alignment with The Ranch’s values., • Lead regular communication sessions, ensuring the team is well-informed and, • Serve as the primary ambassador for The Ranch brand, ensuring every guest receives a personalized, exceptional experience that aligns with our wellness philosophy., • With support and buy-in of VP of Operations and President, develop and implement strategies that enhance the overall guest experience, integrating wellness, mindfulness, fitness, and nutrition into every aspect of their stay., • Ensure highest quality standards as it relates to sales site inspections/experiences, luxury partnership program requirements, SOPs as well as mystery shop programs., • Address guest concerns promptly, ensuring satisfaction and maintaining The Ranch’s reputation for outstanding service., • Regularly interact with guests, soliciting feedback to improve services and continually align operations to exceed guest expectations., • Oversee risk management procedures, ensuring the safety and security of guests, staff, and assets., • Drive sustainability efforts, promoting eco-friendly practices, and ensuring alignment with The Ranch’s commitment to environmental stewardship., • Foster relationships with local and community organizations, strengthening The Ranch's presence and reputation in the Hudson Valley., • Support brand initiatives, including local community engagement, wellness events, and brand-building activities., • Proven 5 years of senior management experience in a luxury hospitality and, • wellness-focused destination location., • Strong leadership capabilities with an emphasis on team development and operational excellence., • Demonstrated success working with luxury travel partners and corporate group clientele., • Financial acumen including the ability to create and execute annual budgets, with a drive for excellent guest experience and profit combined., • Passion for health, wellness, sustainability, and community engagement. Job Type: Full-time/Salaried Exempt Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Paid time off